User's Manual

Troubleshooting
34
Universal Dual Band WiFi Extender WN3500RP – Wallplug Edition
Frequently Asked Questions
1. NETGEAR genie keeps asking me for my wireless password, and I am sure I have
entered the correct wireless password. What can I do?
It is likely that the extender is placed at the borderline of the range covered by the router.
T
o resolve this, follow the instructions in Position the Extender on page 14. If you are
using WEP security, make sure that you are typing the wireless key in the correct field.
2. I connected to NETGEAR_EXT and launched a browser
. Why am I unable to see
NETGEAR genie?
First, make sure that your computer is set up to use DHCP (most are). Second, make
sure that the Wireless Device to Extender LED is solid green and you have a valid IP
address. Finally
, relaunch the browser, and enter www.mywifiext.net.
3. Will the extender work if I connect it to the router with an Ethernet cable?
No. The extender is designed to connect wirelessly to the router.
4. I have enabled a wireless MAC filter (wireless access control –
ACL) on my router. What
should I do when installing the extender?
The wireless device MAC address is translated to another MAC address when the
wireless device connects to the extender. If your router MAC filter is enabled, the wireless
device will not be able to get the IP address from the extender.
To allow this wireless
device to access the Internet, you must add the translated MAC address into the router.
 To get the translated MAC address:
a. Disable the MAC filter on your router
.
b. Power on the extender and connect all of your wireless devices to the extender.
c. Make sure that the Link Rate LED remains lit.
d. Log in to your router and check the attached devices on the
Attached Devices
screen. Add any MAC addresses that begin with 02:0F:B5 into your router’s MAC
filter table.
5. My router security is WEP, and I entered the wrong passphrase or security key on the
extender. I cannot access the extender any more. What can I do?
The extender cannot check to see if the WEP passphrase is correct. If you entered the
wrong passphrase, your wireless device is not able to get the IP address from the
extender.
You must reset the extender to the factory defaults to get the IP address back.