User's Manual

Maintenance
16
802.11ac USB WiFi Adapter
When I connect to the network I cannot access the Internet.
Click
to open NETGEAR Genie. The home screen shows the following screen if you are
connected to a network, but cannot access the Internet:
Make sure that you are connected to the right network. If you are, then check to see if the
router’s Internet connection is working. If the router’s Internet connection is not working,
restart the modem, router, and computer.
When I connect to the network I cannot access shared resources such as printers.
• Check to
make sure the router or access point is physically connected to the Ethernet
network.
• Make
sure that the IP addresses and the Windows networking settings are configured
correctly.
Do the USB ports go into a sleep mode if there is no traffic?
The USB devices do if a USB setting called Selective Suspend is enabled, which it is by
defau
lt. If this setting is enabled, and the connected USB devices to go into Selective
Suspend mode, the network disconnects. To prevent this from happening, you can disable
Selective Suspend.
To do disable Selective Suspend mode, go to Start > Control Panel > Hardware and Sound
> Power Options > Edit Plan Settings > Change Advanced Power Settings > USB
Settings, and change the setting for Selective Suspend mode to Disabled.