User's Manual

103
6
6. Troubleshooting
This chapter provides information about troubleshooting your ProSafe Dual Band Wireless-N
Access Point WNDAP360. After each problem description, instructions are given to help you
diagnose and solve the problem. For the common problems listed, go to the section indicated.
• Is
the wireless access point on?
Go to
Basic Functioning on page 104
.
• Have I connected the wireless access point correctly?
Go to
Basic Functioning on page 104
.
• I cannot access the In
ternet or the LAN.
Go to You Cannot Access the Internet or the LAN from a Wireless-Capable Computer on
pa
ge 105.
• I cannot
access the wir
eless access point from a browser.
Go to You Cannot Configure the Wireless Access Point from a Browser on pa
ge 106.
• A time-out occurs.
Go to
When You Enter a URL or IP Address a Time-Out Error Occurs on page 107
.
• I cannot remember th
e wireless access point’s configuration password.
Go to Change the Administrator Password on pag
e 68.
• I want to clear the configuration and start over again.
Go to
Restore the Wireless Access Point to the Factory Default Settings on pag
e 66.
• The date or time is not correct.
Go to
Problems with Date and Time on pag
e 108.
The wireless access point provides a packet capture tool that enables you to perform
problem diagnoses.
For information about how to use this tool, go to Use the Packet Capture
Tool on page 10
9.