User's Manual

8-1
v1.0, April 2011
Chapter 8
Troubleshooting
This chapter provides information about troubleshooting your N300 Wireless Gigabit Router
WNR3500Lv2. After each problem description, instructions are provided to help you diagnose and
solve the problem. As a first step, please review the Quick Tips.
This chapter includes the following sections:
• “Quick Tips”
• “Troubleshooting Basic Functions” on page 8-3
• “Cannot Access the Router Main Menu” on page 8-5
• “Cannot Access the Internet” on page 8-6
• “Troubleshooting a Network Using the Ping Utility” on page 8-8
• “Problems with Date and Time” on page 8-10
• “Wireless Connectivity” on page 8-10
• “Restoring the Default Configuration and Password” on page 8-14
Quick Tips
This section describes tips for troubleshooting some common problems.
Tip: NETGEAR provides helpful articles, documentation, and the latest software
updates at http://www.netgear.com/support.
Table 8-1. Quick Tips
Recommendation Instructions
Be sure to restart your network in this sequence.
1. Turn off and unplug the modem.
2. Turn off the wireless router and computers.
3. Plug in the modem and turn it on. Wait 2 minutes.
4. Turn on the wireless router and wait 2 minutes.
5. Turn on the computers.