User's Manual
Table Of Contents
- NETGEAR N300 Wireless Router JWNR2000v2 User Manual
- Contents
- Chapter 1 Configuring Basic Connectivity
- Chapter 2 Safeguarding Your Network
- Choosing Appropriate Wireless Security
- Recording Basic Wireless Settings Setup Information
- Changing Wireless Security Settings
- Viewing Advanced Wireless Settings
- Using WPS Push Button Connect (Wi-Fi Protected Setup)
- Restricting Wireless Access by MAC Address
- Changing the Administrator Password
- Backing Up Your Configuration
- Understanding Your Firewall
- Chapter 3 Restricting Access From Your Network
- Chapter 4 Customizing Your Network Settings
- Chapter 5 Fine-Tuning Your Network
- Chapter 6 Using Network Monitoring Tools
- Chapter 7 Troubleshooting
- Appendix A Technical Specifications
- Appendix B Related Documents
- Index
7-1
v1.0, March 2011
Chapter 7
Troubleshooting
This chapter provides information about troubleshooting your N300 Wireless Router Model
JWNR2000v2. After each problem description, instructions are provided to help you diagnose and
solve the problem. As a first step, please review the Quick Tips.
This chapter includes the following sections:
• “Quick Tips”
• “Troubleshooting Basic Functions” on page 7-2
• “Login Problems” on page 7-4
• “Checking the Internet Service Connection” on page 7-5
• “Troubleshooting Your Network Using the Ping Utility” on page 7-7
• “Problems with Date and Time” on page 7-9
• “Problems with Wireless Adapter Connections” on page 7-10
• “Restoring the Default Configuration and Password” on page 7-11
Quick Tips
This section describes tips for troubleshooting some common problems:
Be sure to restart your network in this sequence.
1. Turn off and unplug the modem.
2. Turn off the wireless router and computers.
3. Plug in the modem and turn it on. Wait 2 minutes.
Tip: NETGEAR provides helpful articles, documentation, and the latest software
updates at http://www.netgear.com/support.