User's Manual
Table Of Contents
- ProSafe Dual Band Wireless N Access Point WNDAP350 Reference Manual
- Contents
- About This Manual
- Chapter 1 Introduction
- Chapter 2 Basic Installation and Configuration
- Wireless Equipment Placement and Range Guidelines
- Understanding WNDAP350 Wireless Security Options
- Installing the WNDAP350 wirelss access point
- Logging In Using the Default IP Address
- Setting Basic IP Options
- Wireless Settings
- Setting Up and Testing Basic Wireless Connectivity
- Understanding Security Profiles
- SSID and WEP/WPA Settings Setup Form
- Configuring the RADIUS Server Settings
- Setting up a Security Profile
- Configuring WEP
- Configuring WPA with RADIUS
- Configuring WPA2 with RADIUS
- Configuring WPA and WPA2 with RADIUS
- Configuring WPA-PSK
- Configuring WPA2-PSK
- Configuring WPA-PSK and WPA2-PSK
- Restricting Wireless Access by MAC Address
- Chapter 3 Management
- Remote Management
- Remote Console
- Upgrading the Wireless Access Point Software
- Configuration File Management
- Changing the Administrator Password
- Enabling the SysLog Server
- Using Activity Log Information
- Viewing General Summary Information
- Viewing Network Traffic Statistics
- Viewing Available Wireless Station Statistics
- Enabling Rogue AP Detection
- Viewing Rogue AP Statistics
- Packet Capture
- Chapter 4 Advanced Configuration
- Chapter 5 Troubleshooting and Debugging
- No lights are lit on the wireless access point.
- The Wireless LAN activity light does not light up.
- The LAN light is not lit.
- I cannot access the Internet or the LAN with a wireless capable computer.
- I cannot connect to the WNDAP350 to configure it.
- When I enter a URL or IP address I get a timeout error.
- Using the Reset Button to Restore Factory Default Settings
- Appendix A Default Settings and Technical Specifications
- Appendix B Related Documents
- Appendix C 2.0 Command Line Reference
- Index
5-1
v2.0, April 2013
Chapter 5
Troubleshooting and Debugging
This chapter provides information about troubleshooting your ProSafe Dual Band Wireless N
Access Point WNDAP350 . After each problem description, instructions are given to help you
diagnose and solve the problem. For the common problems listed, go to the section indicated.
• Is the WNDAP350 on?
Go to “Installing the WNDAP350 wirelss access point” on page 2-4
• Have I connected the wireless access point correctly?
Go to “Installing the WNDAP350 wirelss access point” on page 2-4.
• I cannot remember the wireless access point’s configuration password.
Go to “Changing the Administrator Password” on page 3-10.
If you have trouble setting up your WNDAP350, check the tips below.
No lights are lit on the wireless access point.
It takes a few seconds for the power indicator to light up. Wait a minute and check the power light
status on the access point.
If the access point has no power.
• Make sure the power cord is connected to the access point.
• Make sure the power adapter is connected to a functioning power outlet. If it is in a power
strip, make sure the power strip is turned on. If it is plugged directly into the wall, verify that it
is not a switched outlet.
• Make sure you are using the correct NETGEAR power adapter supplied with your access
point.
Note: For up-to-date WNDAP350 installation details and troubleshooting guidance visit
http://kbserver.netgear.com/products/WG302.asp.