User Manual

32 Troubleshooting
Testing the Path from Your Computer to Your Router
You can ping the wireless-N router to verify that the LAN path from your computer to your router
is set up correctly.
To ping the wireless router from a Windows PC:
1.
From the Windows task bar, click Start and select Run.
2. In the field provided, type ping followed by the address of the router, as in this example:
ping www.routerlogin.net
3. Click OK. You should see a message like this one:
Pinging www.routerlogin.net with 32 bytes of data
If the path is working, you see this message:
Reply from www.routerlogin.net: bytes=32 time=NN ms TTL=xxx
If the path is not working, you see this message:
Request timed out
If the path is not working correctly, you could have one of the following problems:
• Wrong physical connections
– Make sure the LAN port light is on. If the light is off, follow the instructions in “Basic
Setup Checklist” on page 26.
– Check that the corresponding lights are on for your computer’s network interface card.
• Wrong network configuration
– Verify that the Ethernet card driver software and TCP/IP software are both installed and
configured on your computer.
– Verify that the IP addresses for your router and your computer are correct and that both
addresses are on the same subnet (for example, 192.168.1.x/255.255.255.0).
Testing the Path from a Computer to the Internet
After verifying that the path between your computer and the wireless-N router works correctly, test
the path from your PC to the Internet.
To test the path using ping from a Windows PC:
1.
From the Windows task bar, click Start and select Run.