User Manual
Table Of Contents
- Contents
- Getting to Know Your Wireless Router
- Installing Your Router Using the Smart Wizard
- Manually Installing Your Router
- Configuring Your Wireless Network
- Troubleshooting
- Technical Specifications
- Related Documents
- Registration and Certifications
30 Troubleshooting
• Wireless-N Router Internet Light is Green or Blinking Green. If your Internet light is
green or blinking green, then you have a good Internet connection and your wiring is correct.
• Wireless-N Router Internet Light Off. If the Internet light is off, verify that the Ethernet
cable is securely connected between the cable or DSL modem, and that both the modem and
wireless-N router are turned on.
Obtaining an Internet IP Address
If your wireless-N router is unable to access the Internet, check the wireless-N router to see if it is
able to get an Internet IP address from your service provider. Unless you have a static IP address,
your wireless-N router automatically requests an IP address from your service provider.
To check the Internet IP address from the browser interface:
1.
Log in to the wireless-N router.
2. Select the Router Status link under the Maintenance heading to check that an IP address is
shown for the Internet Port. If 0.0.0.0 is shown, your wireless-N router has not obtained an IP
address from your service provider.
If your router is unable to obtain an IP address from the your service provider, the problem might
be one of the following:
• Your service provider might require a login. Ask your service provider whether they require a
PPP over Ethernet (PPPoE) login.
• You might have incorrectly set the service name, user name or password. See
“Troubleshooting PPPoE” on page 31.
• Your service provider might check for your computer's host name. Assign the computer Host
Name of your ISP account to the wireless-N router on the Basic Settings screen.
• Your service provider might only allow one Ethernet MAC address to connect to the Internet,
and check for your computer’s MAC address. If this is the case:
– Inform your service provider that you have bought a new network device, and ask them to
use the wireless-N router’s MAC address, or
– Configure your router to spoof your computer’s MAC address. On the Basic Settings
screen in the Router MAC Address section, select “Use this Computer’s MAC Address”
and click Apply. Then restart your network in the correct sequence (see “Basic Setup
Checklist” on page 26).