User Manual

Maintenance and Troubleshooting 107
The Digital Entertainer
Elite does not respond
to the remote control.
Check the LED on the front panel of the Digital
Entertainer Elite to make sure that the power is on.
Make sure that the television is turned on.
The LED on the remote control should flash when you
push a button.
• If the LED does not flash, and the batteries are
working, then the remote might be faulty.
• If the LED does flash, reset the Digital Entertainer
Elite.
• Press the DE button on the remote and try
again.
The Digital Entertainer
Elite does not find my
network.
• For wireless networks, make sure that the wireless
network name (SSID) and security settings of the
Digital Entertainer Elite and media server match
exactly.
• Use the Digital Entertainer Configuration Wizard,
and check the settings. On the Windows Start menu,
select All Programs> NETGEAR Digital Entertainer
for Windows > Configuration Wizard.
Some files do not play
or cause the system to
reset.
The Digital Entertainer Elite might not support the
audio or video format used in the file. For information
about what files are supported, see “Supported Media
File Formats” on page 116.
The Digital Entertainer
Elite does not find the
server.
• Make sure that the computer and the Digital
Entertainer Elite are connected to the same network
and turned on.
• If you do not use DHCP on your network, you must
set the IP address of the Digital Entertainer Elite in
the range of addresses on your network. See “IP
Address” on page 111.
• Use the Configuration Wizard to check the settings.
On the Windows Start menu, select All Programs>
NETGEAR Digital Entertainer for Windows >
Configuration Wizard.
Table 12. Connecting to the Digital Entertainer Elite (continued)
Problem Solution