User Manual

106 Maintenance and Troubleshooting
Troubleshooting Tips
Here are some tips for correcting simple problems that might prevent
you from connecting to the Digital Entertainer Elite.
Error loading picture. Access
denied reading the photo.
The file exists but does not allow read
access to the Digital Entertainer Elite.
Check access permissions on the file and
folder.
Subtitles not available. The external subtitles for a video do not
exist or could not be loaded. The subtitles
might be in an unsupported format.
Supported subtitle formats are SRT, SMI,
SAMI, SUB, and TXT.
Table 12. Connecting to the Digital Entertainer Elite
Problem Solution
I turned on my Digital
Entertainer Elite for the
first time, but I do not
see anything on the
screen.
• Check all cables to make sure that they are
connected correctly, and be sure that you are using
the correct input on your TV.
• Check that your TV's input selector (sometimes
called TV/Video button) is set to the correct input.
• If you still do not see anything, press TV Mode on
the remote control to change the video mode. Make
sure to pause for 3 seconds between button presses
to allow the Digital Entertainer Elite to change video
modes.
Table 11. Error Messages (continued)
Message Description and Action