User Manual

104 Maintenance and Troubleshooting
Unable to play this media. The
media format is not supported, or
the location is not accessible.
The media format is not supported by the
Digital Entertainer Elite, or the file could not
be opened or might no longer be available.
• Play a supported media file.
• Check the network connection.
• Verify the existence of the file.
• Verify the PC or server is powered on.
• Check the access permissions on the file
and folder.
• Verify that the file format and encoding are
supported.
See “Supported Media File Formats” on
page 116 for more information.
Unable to play this media. The
media could not be opened, or
the location is not accessible.
The file cannot be opened or might no
longer be available.
• Check the network connection.
• Verify the existence of the file.
• Check the access permissions on the file
and folder.
Unable to play this media. The
media is protected, and a license
could not be obtained.
The file is protected by Windows Media
DRM, and the license for the file is expired,
or invalid, or was not granted.
Verify that the file is playable from Windows
Media Player.
Unable to play this media. There
are insufficient resources to open
or play the media.
Restart the Digital Entertainer Elite. If the
problem persists after restarting the Digital
Entertainer Elite, then the media dimensions
or encoding is not supported.
Table 11. Error Messages (continued)
Message Description and Action