User Manual Part 2

ProSafe Wireless-N VPN Firewall SRXN3205 Reference Manual
Troubleshooting 12-3
v1.0, July 2008
• Check the Ethernet connection between the PC and the firewall as described in the previous
section.
• Ensure your PC’s IP address is on the same subnet as the firewall. If you are using the
recommended addressing scheme, your PC’s address should be in the range of 192.168.1.2 to
192.168.1.254.
• If your firewall’s IP address has been changed and you don’t know the current IP address,
clear the firewall’s configuration to factory defaults. This will set the firewall’s IP address to
192.168.1.1. This procedure is explained in “Restoring the Default Configuration and
Password” on page 12-7.
• Ensure you are using the SSL https://address login rather than http://address.
• Ensure your browser has Java, JavaScript, or ActiveX enabled. If you are using Internet
Explorer, click Refresh to be sure the Java applet is loaded.
• Try quitting the browser and launching it again.
• Ensure you are using the correct login information. The factory default login name is admin
and the password is password. Verify CAPS LOCK is off when entering this information.
If the firewall does not save changes you have made in the Web Configuration Interface, check the
following:
• When entering configuration settings, be sure to click the APPLY button before moving to
another menu or tab, or your changes are lost.
• Click the Refresh or Reload button in the Web browser. The changes may have occurred, but
the Web browser may be caching the old configuration.
Note: If your PC’s IP address is shown as 169.254.x.x: Windows and MacOS will
generate and assign an IP address if the computer cannot reach a DHCP
server. These auto-generated addresses are in the range of 169.254.x.x. If your
IP address is in this range, check the connection from the PC to the firewall
and reboot your PC.
Tip: If you don’t want to revert to the factory default settings and lose your
configuration settings, you can reboot the firewall and use a sniffer to capture
packets sent during the reboot. Look at the ARP packets to locate the firewall’s
LAN interface address.