User Guide N3G002W 3G Wireless Router
Contents Chapter 1 - Overview.....................................................................................................................................4 N3G002W Features...................................................................................................................................5 Package Contents.....................................................................................................................................6 Minimum System Requirements.....................
Tool Box..................................................................................................................................................55 Tool Box > System Info.....................................................................................................................56 Tool Box > Restore Setting................................................................................................................56 Tool Box > Firmware Upgrade.............................................
Chapter 1 Overview NetComm N3G002W 3G Wireless Router is a high-performance router that supports wireless networking for home, office or public space usage. The NetComm N3G002W 3G Wireless Router supports the use of a 16-bit and 32-bit Type II PC Card, either WCDMS, EV-DO and Even HSDPA which enable you to distribute your 3G Broadband service among multiple computers. It also has a WAN uplink port to connect the N3G002W to an ADSL/Cable modem or existing gateway router.
N3G002W Features 3G Access 1*PC card Type II Slot supports both 16-bit and 32-bit bus rate. Standards IEEE 802.11b/g IEEE 802.3 IEEE 802.
Package Contents Your N3G002W Wireless Router Package contains the following items: • N3G002W Wireless Router • Quick Installation Guide • User Guide on CD • RJ-45 Straight-through Ethernet Cable • Cradle Set • 5V, 3.0A Power Supply Unit. If any of the above items are damaged or missing, please contact your dealer immediately. Minimum System Requirements Before continuing with the installation of your N3G002W Wireless Router, please confirm that you comply with the minimum system requirements.
LED Indicators Label Status Indicates 3G Flashing Flashes when unit is ready Off Power is off Flashing Flashes when data is being sent and received on the LAN connection On Indicates a link to your LAN or Network card is active Off Indicates no link to LAN Flashing Flashes when data is being sent and received on the WAN connection On Indicates that the upstream link to your Modem or router via the WAN port is active Off Indicates no link to WAN Flashing Indicates that the Wireless link
Restoring Factory Defaults This feature will reset the Router to its factory default configuration. Occasions may present themselves where you need to restore the factory default settings on your router. Typical situations are: • You have lost your password and unable to login to the router; • You have purchased the router from someone else and need to reconfigure the device. • You are asked to perform a factory reset by a member of the excellent NetComm Support Staff.
Chapter 2 Connecting your N3G002W Wireless Router Connect the N3G002W Wireless Router to Your Network Note: DO NOT connect N3G002W 3G Wireless Router to power before performing the installation steps below. Step 1. Attach the antenna. 1. Remove the antenna from its plastic wrapper. 2. Screw the antenna in a clockwise direction to the back panel of the unit. 3. Once secured, position the antenna upward at its connecting joint. This will ensure optimal reception. Step 2.
Step 3. Insert your wireless Type II 3G card (either 16-bit or 32-bit ) into the WAN PCMCIA Card Slot or plug the USB 3G modem to the USB port. Note: The N3G002W 3G Wireless Router is designed to work with either UMTS, EV-DO or HSDPA 3G cards that can be used as modems (support tethered data). Please refer to your service provider for detailed feature information. Step 4.
Step 5. 1. Connect the power adapter to the port on the back panel of your N3G002W 3G Wireless Router. 2. Then plug the other end of the power adapter into a wall outlet or power strip. a. The 3G LED will turn ON to indicate that the unit is powered on. b. Other LEDs will flash ON and OFF as the N3G002W 3G Wireless Router performs initialization and Internet connection processes. This will take a few minutes. c. When complete, the following LEDs will illuminate green: 3G, LAN, and WiFi.
Chapter 3 Setting up your Computer Having physically connected your N3G002W, the next step is to configure the router to establish a broadband connection. Depending on your computers current settings you may first need to reconfigure the TCP/IP (Network Settings) to access your 3G Wireless Router. Follow the instructions for your operating system. Windows® XP PCs 1. In the Windows task bar, click the Start button, and then click Control Panel. 2. Click on Network & Internet Connections icon.
Windows Me PCs 1. In the Windows task bar, click the Start button, point to Settings, and then click Control Panel. 2. Click on View All Control Panel Options. 3. Double-click the Network icon. 4. The Network Properties dialog box displays with a list of currently installed network components. If the list includes Internet Protocol (TCP/IP), then the protocol has already been enabled. Skip to step 10. 5. If Internet Protocol (TCP/IP) does not display as an installed component, click Add… 6.
12. Click the radio button labeled Obtain an IP address automatically. 13. Click OK twice to confirm and save your changes. You will be prompted to restart Windows. 14. Click Yes. Windows Vista 1. In the Windows task bar, click on Start and then click Control Panel. 2. Click on Network and Sharing Center. 3. Click on Manage Network Connection on the left menu. 4. Right click on Local Area Connection and click on Properties 5.
Chapter 4 Using the N3G002W configuration Wizard Having physically connected your N3G002W, the next step is to establish the broadband connection to the internet. Please follow the steps below to configure your N3G002W router via the web configuration wizard utility. 1. Open your web browser (e.g. Internet Explorer/Firefox/Safari) and navigate to http://192.168.123.254/ 2. At the login screen, type in “admin” (without quotes) in the System Password field. Then click on Login.
3. Click on Wizard and then on Enter. 4. This page shows you the steps needed to configure your N3G002W unit. Click Next to continue. 5. This page allows you to change the web configuration login password. To change the password, enter the old password (default is “admin”) and enter the new password. You also need to enter the new password in the Reconfirm field. Then click Next. Or click Next without entering any details to keep the default password.
6. Select the type of WAN connection that you want to use and click on Next. Notes: To use a 3G card, please choose “3G card”. For iBurst PCMCIA card, choose iBurst card. For connection to an existing modem/ router choose “WAN Ethernet port”, please refer to the user guide for more details. 7. After choosing 3G, you need to enter the information below, this will have been provided to you by your 3G broadband service provider. Click Next once you finished.
8. This page allows you to disable the wireless functionality, change the wireless network name (SSID) and change the wireless channel. Click Next once you finished. 9. It is strongly recommended that you now set up simple wireless security such as WEP 64bit or WPA (if your wireless client supports WPA). In order to secure your network. Select your required wireless security and click on Next.
10. Please review the settings and click on Apply Settings to save them. You can also click Back if there is a error. Notes: To let the wizard run a network testing please tick on Do you want to proceed the network testing? 11. After several minutes the N3G002W will save all the settings and the wizard is complete. Click Finish to go back to the Status page and the unit will now use the new settings. YML894 Rev1 ������������������������������������� N3G002W 3G Wireless Router User Guide www.netcomm.com.
12. If everything is configured properly, the System Status page will show that your 3G service is online and the WAN IP address that has been assigned. N3G002W 3G Wireless Router User Guide 20 YML894 Rev1 www.netcomm.com.
Chapter 5 Advanced Setup To access the Advanced Setup option of your N3G002W, you need to access the unit’s web configuration outline on page 15 and click on Advanced Setup menu at the top of the page. For first time installation, you will be presented with the following page. Choose Advanced Setup and click Enter to access the Advanced Setup page. After that, click on any of the top menu to access the respective settings pages.
Basic Setting The Basic Setting page allows you to configure a number of basic settings on the unit. This section deals with these features. Click on any of the menu on the left to configure the respective setting page. N3G002W 3G Wireless Router User Guide 22 YML894 Rev1 www.netcomm.com.
Basic Setting > Primary Setup This Page allows you to change the LAN (Local Area Network) settings on your N3G002W wireless router and the WAN (Wide Area Network) connection. Note: This example shows WAN connection for Telstra Next G connection. 1. LAN IP Address: the local IP address of this device. 2. LAN Netmask: the Netmask of the local IP address 3. WAN’s MAC Address: The WAN’s MAC of this device.
connected to a Bridge ADSL modem. e. Unnumbered PPPoE. For connection with unnumbered PPPoE service. f. Unnumbered PPPoE + NAPT. For connection with unnumbered PPPoE service with NAPT enabled. g. MultiSession PPPoE. For ISP with multi session PPPoE. h. L2TP. For connection with L2TP service. i. PPTP. For connection with PPTP service. j. 3G. For connection with 3G service.
Dynamic IP Address with Road Runner Session Management This connection will get the IP address from the internet service provider. Choose this connection if you are connecting the router to a Telstra Bigpond Cable modem. • Account. Type in your Account username. • Password. Type in your account password. • Login Server (Optional). Type in the login server of the Roadrunner service. • Auto Backup. Tick Enable to make the 3G connection as a backup connection.
L2TP For internet services using L2TP. • My Tunnel Name. Type in the Tunnel Name assigned by your Internet Service Provider. • Server IP address. Type in the server IP address assigned by your Internet Service Provider. • My IP Address. Tick Get IP from theDHCP Server if your service uses a DHCP server. Or tick on Use Static IP and type in the IP address assign by your Internet Service Provider. • L2TP Account / L2TP Password. Type in the username and password assigned by your provider.
PPTP For internet service using PPTP. • My Tunnel Name. Type in the Tunnel Name assigned by your Internet Service Provider. • Server IP address. Type in the server IP address assigned by your Internet Service Provider. • My IP Address. Tick Get IP from the DHCP Server if your service uses a DHCP server. Or tick on Use Static IP and type in the IP address assigned by your Internet Service Provider. • PPTP Account / PPTP Password. Type in the username and password assigned by your provider.
iBurst For iBurst services using the PCMCIA card, choose iBurst and enter the following information • Username / Password. Type in your account username and password. • WAN MTU. Leave as default unless instructed by your Internet Service Provider. • Primary DNS/Secondary DNS (Optional). Primary DNS/Secondary DNS. Type in the DNS address assigned by your Internet Service Provider. • Maximum Idle Time.
Basic Setting > DHCP Server This page allows you to configure the DHCP Server on the unit. For more settings click on More. 1. DHCP Server: Please leave this set to Enable unless you have another DHCP server on the same network. 2. Lease Time: DHCP lease time to the DHCP client. 3. IP Pool Starting/Ending Address: You must specify the starting / ending address of the IP address pool. Please leave as default unless necessary. 4. Domain: Optional. 5.
Basic Setting > Wireless This page allows you to configure the wireless feature of the unit such as SSID and security. 1. Wireless - Enable by default. Changing this option to Disable will turn off the wireless feature on the unit and you will not be able to connect wirelessly. 2. WMM Capable- Choose Enable or Disable WMM function. WMM stands for Wi-Fi Multimedia, this provides features that improve the user experience for audio, video and voice applications over Wi-Fi networks. 3.
6. Security- You may choose from the following option, No Encryption, WEP.802.1x, WPA-PSK, WPA, WPA2PSK, or WPA2. By default the N3G002W uses No Encryption (as shown in the screen above). Other option that you can use are explained as follow: a) WEP (Wired Equivalent Privacy). Enabling this security will protect your data while it is transferred from the computer to the N3G002W router. Select the WEP Encryption (64bit or 128bit) and enter the WEP key in Key 1 field.
c) WPA-PSK/WPA2-PSK : A newer type of security is WPA-PSK-TKIP and WPA-PSK2-ADE. This type of security gives a more secure network compare to WEP. Use TKIP Encryption Type for WPA-PSK and AES for WPA2-PSK. After that, please enter the key in the Passphrase field. The key needs to be more then 8 characters and less then 63 characters and it can be any combination of letters and numbers. Please note that the configuration for WPA-PSK and WPA2-PSK is identical d) WPA/WPA2 : Similar to 802.
To Configure WDS (Wireless Distribution System) click on WDS Setting button and you will be presented with the following page. WDS is used to wirelessly connect multiple Access Points (in WDS mode), and in doing so extends the wireless infrastructure to locations where cabling is not possible or inefficient to implement. Notes: Be sure you understand the purpose of WDS mode before continuing with the configuration, and be aware that not all Access Points can be use in WDS mode.
Basic Setting > Change Password On this page you can change the N3G002W web configuration password. Please type in your old password (factory default password is admin) and type in the new password. You also need to type in the new password in the Reconfirm field. Note: if you change the password, please make sure that you use the new password the next time you log into the web configuration. Click Save to save the settings and Undo to cancel. N3G002W 3G Wireless Router User Guide 34 YML894 Rev1 www.
Forwarding Rules The Forwarding Rules page allows you to configure the port forwarding management on the unit. Click on any of the menu on the left to access the respective setting page. Forwarding rules are a necessary feature as by default NAT (Network Address Translation) will automatically block incoming traffic from the Internet to the LAN if a specific port mapping does not exists in the NAT translation table.
Forwarding Rules > Virtual Server A virtual server is defined as a Service Port, and all requests to this port will be redirected to the computer specified by the Server IP. Virtual Server can also work with Scheduling Rules, and give user more flexibility on Access control. For detail instructions on scheduling rules, please refer to Advanced Setting > Scheduling. For example, if you have an FTP server (default port is port 21) at 192.168.123.1, a Web server (default port is port 80) at 192.168.123.
Forwarding Rules > Special AP Some applications like On-line games, Video conferencing and Internet telephony require multiple connections to the internet. Because of that, these applications cannot work with a pure NAT router such as the N3G002W. The Special Applications feature allows some of these applications to work with this router. If this fails to make the application working, try to set up that computer as the DMZ host instead. Please refer to Forwarding Rules > Miscellaneous section.
Forwarding Rules > Miscellaneous DMZ (Demilitarized Zone) Host is a computer without the protection of firewall. It allows that particular computer to be exposed to unrestricted 2-way communication to the internet. It is mostly used for Internet games, Video conferencing, Internet telephony and other special applications. To enable DMZ, enter the IP address of the PC and tick on Enable. Note: This feature should be used only when necessary. Click Save to save the settings and Undo to cancel.
Security Setting The Security Setting page allows you to configure the security management on the unit such as Packet filters and MAC Control. Click on any of the menu on the left to access the respective setting page. YML894 Rev1 ������������������������������������� N3G002W 3G Wireless Router User Guide www.netcomm.com.
Security Setting > Packet Filters Packet Filter enables you to control what packets are allowed to pass through the router. There are two type of packet filter, Outbound Packet Filter which applies to all outbound packets and Inbound Packet Filter which only applies to packets that destined to Virtual Server or DMZ host only. To enable an Outbound Filter, please make sure to tick the Enable tick box on the top of the page. There are two type of filtering policies: 1.
Inbound Filter: To access the Inbound Packet Filter page, click on Inbound Filter on the bottom of the Outbound Filter page. All the settings on this page are similar to the one for the Outbound Filter. Click Save to save the settings and Undo to cancel. YML894 Rev1 ������������������������������������� N3G002W 3G Wireless Router User Guide www.netcomm.com.
Security Setting > Domain Filters Domain Filters enable you to prevent users from accessing specific domain addresses. To enable the Domain Filter please make sure to tick the Enable tick box on the top of the page. Log DNS Query. Please tick the Enable tick box if you want to log the action when someone accesses the specific URLs. Privilege Host/Netmask. To set a group of computer that has privilege to access the internet without any restriction.
Security Setting > URL Blocking URL Blocking will block LAN computers from connecting to a pre-defined website. The major difference between Domain Filter and URL Blocking is that Domain Filter require users to input a suffix (e.g. xxx.com, yyy. net) while URL Blocking only requires user to input a keyword. To enable URL Blocking please make sure to tick on Enable tick box on the top of the page. To set a URL Blocking rule, you need to specify the following: • URL.
Security Setting > MAC Control MAC Control allows you to assign different access rights for different users and to assign a specific IP address to a certain MAC address. To enable MAC Address Control please make sure to tick the Enable tick box on the top of the page. Two types of control are available: • Connection control. Check Connection Control to control which clients (wired and wireless) can connect to the unit.
Security Setting > Miscellaneous This page allows you to change various miscellaneous security settings on the unit. These settings are: 1. Remote Administrator Host/Port. By default, only users on the LAN side can browse the unit web configuration page to perform administration task. Enabling this feature will allow you to connect to the web configuration from the internet. If the specified Host address is 0.0.0.0, any computer on the internet can connect to the unit web configuration page.
Advanced Setting The Advanced Setting page allows you to configure the advanced settings on the unit such as System log, Dynamic DNS and SNMP. Click on any of the menu on the left to configure the access the respective setting page. N3G002W 3G Wireless Router User Guide 46 YML894 Rev1 www.netcomm.com.
Advanced Setting > System Log The N3G002W Wireless router supports two types of System log. One is via syslog (using UDP packet) and the second is via email. For syslog, you need to enter the IP address of the host computer that will receive the syslog message and tick on the Enable tick box for IP Address for Syslog. For email logging you need to define the following: • Email Alert. Tick on the Enable tick box to enable this feature. • SMTP Server IP and Port.
Advanced Setting > Dynamic DNS The Dynamic DNS feature enables users to have a static domain name for their internet connection even when their internet connection IP address is dynamic. By mapping the host name to the current public IP address of the router, users who want to connect to the router or any services behind the router from the internet can just use the Dynamic DNS hostname instead of the IP Address which might change every time the router connects to the Internet.
Advanced Setting > QoS To Enable QoS make sure the Enable Tick Box on the top of the page is ticked. Upstream bandwidth Total bandwidth of outgoing traffic. Downstream bandwidth Total bandwidth of incoming traffic. QoS Priority The QoS Packet Filter classifies data packets to three kinds of data flows (High,Normal,Low). The ratio of bandwidth division of each data flow is 6:3:1 Enable Make sure you tick the Enable tick box so that the QoS Filter is active.
Advanced Setting > SNMP SNMP (Simple Network Management Protocol) is a protocol designed to give user the capability to remotely manage a computer or network device by polling and setting terminal values and monitoring network events. To Enable SNMP, you need to set the following: • Enable SNMP. Check either Local or Remote or both to enable the function. If Local is ticked, the unit will respond to request from LAN and if Remote is ticked, the unit will respond to request from WAN. • Get Community.
Advanced Setting > Routing When you have more than one router or subnet on your network, you need to enable routing function to allow different subnets to communicate with each other. There are two types of routing feature on the N3G002W Wireless Router, Dynamic routing and Static routing. Dynamic Routing use RIP protocol to allow the N3G002W to adapt to changes in the network.
Advanced Setting > System Time This page allows you to change the System time setting on the N3G002W Wireless Router. There are three ways to set up the System Time on the unit. 1. Get Date and Time by NTP Protocol. Select if you want to get the date and time from an NTP server. You also need to choose the Time Server and the Time Zone. Click on Sync Now! to sync the time with the Time Server. 2. Set Date and Time using PC’s Date and Time.
Advanced Setting > Scheduling This feature allows you to define a time schedule for Virtual Server and Packet Filter rules on the unit. To enable Scheduling please make sure to tick the Enable tick box at the top and click on Save. After that, create a new rule by pressing the Add New Rule button. Enter the Rule name and set the Start Time and End Time for each day. And then click Save to save the new rule.
Advanced Setting > Performance This page give you option to change the wireless advance settings. 1. Beacon Interval. Beacons are packets sent by the unit to synchronize to wireless clients. The default value is set to 100 milliseconds and the acceptable value is 1 to 1000. 2. DTIM interval. The default value is set to 3 and the acceptable value is 1 to 65535. A DTIM is a countdown informing clients of the next window for listening to broadcast and multicast messages.
Tool Box The Tool Box page consists of various tools for the unit. Click on any of the menu on the left to access the respective page. YML894 Rev1 ������������������������������������� N3G002W 3G Wireless Router User Guide www.netcomm.com.
Tool Box > System Info From this page you can view the System log and the Routing Table of the unit. Tool Box > Restore Setting To restore the configuration from a file, browse the configuration file and then click the Restore button. Notes: Please disable any anti virus or firewall program before doing restoring the settings. N3G002W 3G Wireless Router User Guide 56 YML894 Rev1 www.netcomm.com.
Tool Box > Firmware Upgrade To update your N3G002W firmware, browse the update image file or configuration file and then click the Upgrade button. Notes: Please disable any anti virus or firewall program before doing the firmware upgrade. Tool Box > Backup Setting To back up your settings to a file, click the Backup Setting button and save it as a bin file. When you want to restore those settings, please click Firmware Upgrade button and use the bin file.
Troubleshooting This section provides an overview of common issues, and possible solutions for the installation and operation of the N3G002W Wireless Router. 1. Unable to access the Web Configuration when I use my computer to configure the router. Note: It is recommended that you use an Ethernet connection to configure the N3G002W. Ensure that the LAN light on the N3G002W Wireless router is ON. If the light is NOT ON, check to see if the cable for the Ethernet connection is securely connected.
3. Why does my wireless connection keep dropping? Please try the following steps to improve the wireless signal quality. • Antenna Orientation. – Try different antenna orientations for the N3G002W Wireless Router. – Try to keep the antenna at least 6 inches away from the wall or other objects. • Try changing the channel on the N3G002W Wireless Router to a different channel to avoid interference.
6. How do I reset my N3G002W Wireless Router to its factory default settings? To hard-reset the N3G002W Wireless Router its factory default settings, follow the steps listed below: • Ensure that the router is powered on (for at least 20 seconds). • Use a paper clip or a pencil tip to depress the reset button for ten seconds and release. At this point, the reset is in progress. Do not power off the unit at this point. • After the router reboots, the default settings are now restored.
Appendix A Establishing your wireless connection The following examples use “wireless” as the SSID and 64bit WEP with “a1b2c3d4e5” as the encryption key. Windows XP service pack 2 Follow these steps: 1. Open Network Connections (Start -> Control Panel -> Network Connections): 2. Right-click on your Wireless Network Connection and select View Available Wireless Networks: 3.
4. Enter the network key (“a1b2b3d4e5”) and click Connect: 5. The connection will show Connected. N3G002W 3G Wireless Router User Guide 62 YML894 Rev1 www.netcomm.com.
Mac OSX 10.4 Follow these steps: 1. Click on the Airport icon on the top right menu. 2. Click on the network name that you want to connect. This example uses “wireless” as the network name. YML894 Rev1 ������������������������������������� N3G002W 3G Wireless Router User Guide www.netcomm.com.
3. On the new window, tick on Show Password and type in the network key in the Password field. This example uses “a1b2c3d4e5” as the key. After that, click on OK. 4. To check the connection, click on the Airport icon and there should be a tick on the wireless name. N3G002W 3G Wireless Router User Guide 64 YML894 Rev1 www.netcomm.com.
Windows Vista Follow these steps: 1. Open Network and Sharing Center (Start > Control Panel > Network and Sharing center). 2. Click on “Connect to a network”. 3. Choose “Connect to the Internet” and click on “Next”. YML894 Rev1 ������������������������������������� N3G002W 3G Wireless Router User Guide www.netcomm.com.
4. Choose “Wireless”. 5. Click on the wireless network name. In this example, the wireless network name is “wireless” and click “Connect”. 6. Tick on “Display Characters” and type in the network key. This example uses “a1b2c3d4e5” as key. Click “Next” after that. N3G002W 3G Wireless Router User Guide 66 YML894 Rev1 www.netcomm.com.
7. Select the appropriate location. This will affect the firewall settings on the computer. 8. Tick on both “Save this network” and “Start this connection automatically” and click on “Next”. 9. Now the connection is ready. Notes: For other operating system such as Windows 98SE, Windows ME and Windows 2000 or if you use the wireless adaptor utility to configure your wireless connection, please consult the wireless adapter documentation for additional information.
Appendix B How to configure WEP/WPA-PSK Wireless Security 1. Open your web browser (i.e. Internet Explorer or Firefox) and navigate to http://192.168.123.254/. 2. At the login screen, type in admin in the System Password field. Then click on Login. 3. Click on Basic Setting and then click on Wireless. 4. After that you will be presented with the wireless setting page. On this page you can configure the wireless security. N3G002W 3G Wireless Router User Guide 68 YML894 Rev1 www.netcomm.com.
5. To use WEP, please configure the following: • Change Security to WEP • Change WEP Encryption to 64bit or 128bit (This example uses 64bit) Notes: 64 bit needs 10 digits key and 128 bit needs 26 digits key. • Type in the key in Key 1 field (This example uses “a1b2c3d4e5” key) Notes: WEP key can only use numbers from 0 to 9 and letters from A to F. • Click on Save to save the settings 6.
Appendix C Legal & Regulatory Information This manual is copyright. Apart from any fair dealing for the purposes of private study, research, criticism or review, as permitted under the Copyright Act, no part may be reproduced, stored in a retrieval system or transmitted in any form, by any means, be it electronic, mechanical, recording or otherwise, without the prior written permission of NetComm Limited.
Product Warranty The warranty is granted on the following conditions: 1. This warranty extends to the original purchaser (you) and is not transferable; 2. This warranty shall not apply to software programs, batteries, power supplies, cables or other accessories supplied in or with the product; 3. The customer complies with all of the terms of any relevant agreement with NetComm and any other reasonable requirements of NetComm including producing such evidence of purchase as NetComm may require; 4.
Product Warranty NetComm products have a standard 12 months warranty from date of purchase. However some products have an extended warranty option, via registering your product online at the NetComm website www.netcomm.com.au. Refer to the User Guide for complete product warranty conditions, limitations of warranty and other legal and regulatory information. Contact Information If you have any technical difficulties with your product, please do not hesitate to contact NetComm’s Customer Support Department.