User's Manual

The camera is powered by a micro-USB (5V, 2A) wall adapter power supply. You must use the one
provided with WELCOME.
If you have any doubt about the camera is well powered on, just shake it smoothly. A green light will
light up. If not, check power issues part.
Power issues
1) Check if the micro usb power adapter is correctly plugged on both sides
2) Check if the micro sd card is correctly inserted in its slot.
No data?
Reason 1: Power supply is out
The camera may not be connected to the power source. Unplug the wall-adapter and plug it back in:
the camera should light up green
Reason 2: Wi-Fi signal is too weak
In this case, the camera is blinking in a yellow light.
If the camera is located too far away from your Wi-Fi router, or separated by solid obstacles such as
concrete walls, the camera might not be able to transmit data correctly. In that case, make sure to
bring the camera closer to your Wi-Fi router or access point. You can also use the provided Ethernet
cable and wire the camera.
If connectivity is back, the camera’s light stop blinking
Reason 3: Wi-Fi password has changed
In this case, the camera is blinking in a yellow light.
If you have changed your Wi-Fi password, the Netatmo WELCOME camera won’t be able to connect
your Wi-Fi network and upload data to your account. To fix this issue, use camera’s settings menu:
Home > Camera > Configure Wifi
If connectivity is back, the camera’s light stop blinking
Reason 4: Internet access is down
The Netatmo WELCOME camera can access your Wi-Fi router, but your internet access is not working.
If this occurs, please check your internet access.
Advanced troubleshooting
Camera’s MAC address
If needed, the camera’s MAC address is written at the bottom of the camera.
You can also read it directly from your camera’s settings menu: Home>Camera>MAC address