User's Guide

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Troubleshooting Troubleshooting
Troubleshooting
Résolution de problèmes
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LED
Status
Problem Possible causes Solutions
O My product
does not
start.
Circuit breaker is
turned o.
Turn circuit breaker on.
Incorrect circuit
wiring.
Check wire connections. Shut o the
power first. (Go back to step 3)
Fuse is blown. Make sure your chime module's selec-
tors are in 1-HIGH position. (See step 8)
Replace the Smart Video Doorbell
internal fuse with the provided backup
fuse.
(See Fuse Remplacement page XX).
Solid
Green
My chime
does not
ring.
Incorrect circuit
wiring.
Check wire connections. Shut o the
power first. (Go back to step 3)
Transformer not
powerful enough.
Replace your transformer with a more
powerful one.
Solid
Red
My product
is not
responding.
Transformer not
powerful enough.
Replace your transformer with a more
powerful one.
LED
Status
Problem Possible causes Solutions
O My product
does not
start.
Circuit breaker is
turned o.
Turn circuit breaker on.
Incorrect circuit
wiring.
Check wire connections. Shut o the
power first. (Go back to step 3)
Fuse is blown. Make sure your chime module's selec-
tors are in 1-HIGH position. (See step 8)
Replace the Smart Video Doorbell
internal fuse with the provided backup
fuse.
(See Fuse Remplacement page XX).
Solid
Green
My chime
does not
ring.
Incorrect circuit
wiring.
Check wire connections. Shut o the
power first. (Go back to step 3)
Transformer not
powerful enough.
Replace your transformer with a more
powerful one.
Solid
Red
My product
is not respon-
ding.
Transformer not
powerful enough.
Replace your transformer with a more
powerful one.
LED
Status
Problem Possible causes Solutions
O My product
does not
start.
Circuit breaker is
turned o.
Turn circuit breaker on.
Incorrect circuit
wiring.
Check wire connections. Shut o the
power first. (Go back to step 3)
Fuse is blown. Make sure your chime module's selec-
tors are in 1-HIGH position. (See step 8)
Replace the Smart Video Doorbell
internal fuse with the provided backup
fuse.
(See Fuse Remplacement page XX).
Solid
Green
My chime
does not
ring.
Incorrect circuit
wiring.
Check wire connections. Shut o the
power first. (Go back to step 3)
Transformer not
powerful enough.
Replace your transformer with a more
powerful one.
Solid
Red
My product
is not respon-
ding.
Transformer not
powerful enough.
Replace your transformer with a more
powerful one.
Etat de
la LED
Problème Causes
possibles
Solution
Eteinte Mon produit
ne démarre
pas.
Le courant est
coupé au niveau du
disjoncteur.
Rétablissez le courant.
Mauvais câblage du
circuit.
Vérifiez les branchements. Coupez
d'abord le courant. (Retournez à
l'étape 3)
Le fusible a sauté. Assurez-vous que les sélecteurs du
module de carillon soient sur la position
1 – HIGH. (Voir étape 8)
Remplacez le fusible de votre produit
avec le fusible de remplacement fourni.
(Voir Remplacement du fusible page XX)
Verte
fixe
Mon carillon
ne sonne
pas.
Mauvais câblage du
circuit.
Vérifiez les branchements. Coupez
d'abord le courant. (Retournez à
l'étape 3)
Transformateur pas
assez puissant.
Remplacer votre transformateur avec un
modèle plus puissant.
Rouge
fixe
Mon produit
ne répond
plus.
Transformateur pas
assez puissant.
Remplacer votre transformateur avec un
modèle plus puissant.
For further help please visit the Help Center at helpcenter.netatmo.com.
For further help please visit the Help Center at helpcenter.netatmo.com.
For further help please visit the Help Center at helpcenter.netatmo.com.
For further help please visit the Help Center at helpcenter.netatmo.com.