User Guide

2525
EN
Throughout the descaling process you can pause at any time by pressing
the brewing button (e.g. to empty and place back your container). Continue
by pressing the brew button again.
Pendant le processus de détartrage, vous pouvez faire une pause à tout
moment en appuyant sur le bouton café (par exemple: pour vider et
replacer un contenant). Pour continuer appuyer de nouveau sur le bouton.
Troubleshooting
Videos are available on the App and on www.nespresso.com - Go to section “services”.
Pairing has not succeeded. - Check that the Bluetooth
®
on the smartphone or tablet is activated.
- Check the compatibility of your smartphone or tablet with the machine (see page 3).
- Ensure the smartphone or tablet is placed next to the machine (max distance
20 cm / 7.8 inches) during the pairing.
- Make sure to not turn ON any microwave close to the machine during pairing.
If you want to unpair your machine,
via the App.
- Go on the App “Name”, click on “Machine status”,then click on “Unpair this
machine”.
- Click on “unpair this device” to confirm the unpairing.
- Note: In case of an unpairing, all the setups and specifications will be lost and
the machine will be reset to factory settings.
No lights on the coffee machine. - Machine turned OFF automatically. See paragraph on “Energy Saving Concept”. - Check the outlet: plug, voltage, fuse.
No coffee, no water, unusual coffee flow. - Check if the water tank is correctly positioned, if empty, fill with drinking water. - Descale it if necessary.
Coffee is not hot enough. - Preheat cup. - Descale the machine if necessary.
The slider does not close completely or the
machine doesn't start brewing.
- Empty the capsule container. - Check that no capsule is blocked inside the machine.
(Note: do not put the finger inside the machine)
Leakage (water under the machine). - Unplug the machine.
- Empty drip tray if full and remove all the water under the machine. Then plug again
the machine.
- If problem persists, call the Nespresso Club.
Maintenance light is ON. - Brew button light ON and maintenance LED slow blinking means descaling
is required.
- Brew button is OFF and maintenance LED is ON means water tank
is empty and/or capsule tray full.
- If problem persists, call the Nespresso Club.
Nespresso light is ON. - It means your capsule stock is empty. You can order capsules via the App or
Nespresso website.
Machine overheating or in an environment
below 0°.
- Maintenance light will go on.
- Brewing button will be off.
- Temperature button will blink fast.
Please wait for all buttons to switch off, this will take a few minutes.
During this time the machine cannot be used.
Water or coffee flow does not stop even
when pushing the brewing button.
- Gently move the slider towards the back of the machine to stop the flow.
Hot water flow always stops a short time after pressing the brewing button
to stop. this is a normal behavior not a troubleshooting.
No coffee flow, water goes directly into the
drip tray (despite inserted capsule).
- Pull the slider to ensure it is closed. - If problem persists, call the Nespresso Club.
Machine turns to OFF mode. - To save energy the machine will turn to OFF mode after 9 minutes of non-use.
- See paragraph on “Energy Saving Concept”.
- Press one of the coffee buttons to turn to "ON-mode" or open the slider.
Capsule container and drip tray are stuck. - Unplug the power outlet.
- Lift the machine.
- Use the hole underneath the machine to manually push out the container.
- Clean the capsule container, the drip tray and the insert.
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