Product Warranty
Limited Warranty Smoke Alarm
Nest Labs, Inc.
Limited Warranty
Nest Protect™ Smoke + Carbon Monoxide Alarm
THIS LIMITED WARRANTY CONTAINS IMPORTANT INFORMATION ABOUT
YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND
EXCLUSIONS THAT MAY APPLY TO YOU.
1. WHAT THIS LIMITED WARRANTY COVERS; PERIOD OF COVERAGE
Nest Labs, Inc. (“Nest Labs”), 3400 Hillview Avenue, Palo Alto, California USA,
warrants to the owner of the enclosed product that the product contained in this box
(“Product”) will be free from defects in materials and workmanship for a period of two
(2) years from the date of delivery following the original retail purchase, and if a Nest
Pro sells and installs the Product, an additional three (3) years, resulting in a warranty
period of five (5) years for that Product (collectively, the “Warranty Period”). If the
Product fails to conform to this Limited Warranty during the Warranty Period, Nest Labs
will, at its sole discretion, either (a) repair or replace any defective Product or component;
or (b) accept the return of the Product and refund the money actually paid by the original
purchaser for the Product. Repair or replacement may be made with a new or refurbished
product or components, at Nest Labs’ sole discretion. If the Product or a component
incorporated within it is no longer available, Nest Labs may, at Nest Labs’ sole
discretion, replace the Product with a similar product of similar function. This is your
sole and exclusive remedy for breach of this Limited Warranty. Any Product that has
either been repaired or replaced under this Limited Warranty will be covered by the terms
of this Limited Warranty for the longer of (a) ninety (90) days from the date of delivery
of the repaired Product or replacement Product, or (b) the remaining Warranty Period.
This Limited Warranty is transferable from the original purchaser to subsequent owners,
but the Warranty Period will not be extended in duration or expanded in coverage for any
such transfer.
2. TOTAL SATISFACTION RETURN POLICY
If you are the original purchaser of the Product and you are not satisfied with this Product
for any reason, you may return it in its original condition within thirty (30) days of the
original purchase and receive a full refund.
3. WARRANTY CONDITIONS; HOW TO GET SERVICE IF YOU WANT TO
CLAIM UNDER THIS LIMITED WARRANTY
Before making a claim under this Limited Warranty, the owner of the Product must (a)
notify Nest Labs of the intention to claim by visiting nest.com/support during the
Warranty Period and providing a description of the alleged failure, and (b) comply with
Nest Labs’ return shipping instructions. Nest Labs will have no warranty obligations with
respect to a returned Product if it determines, in its reasonable discretion after
examination of the returned Product, that the Product is an Ineligible Product (defined
below). Nest Labs will bear all costs of return shipping to owner and will reimburse any