Application Guide

How do I reset my Welcome Code?
Each SmartThings Hub is designated a unique six-character Welcome Code that must be
entered to activate the Hub.
The Welcome Code is packaged with the Hub and located on a card under the Hub's tray in the
box.
Example:
You may need to have your Welcome Code reset if you see one of the following messages
during setup:
"No unclaimed Hub found for that Welcome Code"
"Invalid Welcome Code"
"ZigBee ID must be unique"
"This Hub was previously used and cannot be activated"
How to connect and configure new devices
Use this process to include new Z-Wave devices into your home Z-Wave network.
These instructions also apply to ZigBee devices.
To connect/include a device:
Within the SmartThings mobile app, follow these steps to connect or include a new
device:
1. Tap Marketplace (/hc/en-us/articles/205379924)
2. Under Things, tap Connect New Device
3. The app will say, I’m looking for your new Things… and display a spinning circle
4. While the Hub searches, follow the connection/inclusion process specific to that
device
Consult the device's manual for instructions
5. When the device is discovered, the message # Thing(s) Found! will increment, and
the device will list below
6. Tap the device to configure it
7. Tap to name the device
8. Tap Select a Room to assign the device to an existing Room or Add a Room (/hc/en-
us/articles/205379974)
9. Tap Next
10. Follow the in-app prompts to configure the device
11. When you finish configuring the device, tap Done
Alternatively, you can connect a new device via the following methods:
1. Tap the menu