Manual Nero BackItUp
Copyright and Trademark Information Copyright and Trademark Information This document, like the software described therein, is provided as a license and may only be used or reproduced in accordance with the licensing agreement. The contents of this document, as well as the associated software, is subject to change without prior notice. Nero AG rejects any responsibility for the correctness of the contents of this document and rejects any claims that transcend the clauses of the guarantee agreement.
Table of contents Table of contents Nero BackItUp 1 1.1 1.2 1.3 1.4 Start Successfully About the Manual About Nero BackItUp Versions of Nero BackItUp Working With Nero BackItUp 5 5 5 6 6 2 Starting Nero BackItUp 7 3 3.1 User Interface Job Screen 8 10 4 Backup With Nero BackItUp 11 5 5.1 5.2 Autobackup Storing on Hard Drive With Autobackup Storing Online With Autobackup 12 12 16 6 Backing Up Files 19 7 Backing Up Drives 22 8 8.1 8.
Table of contents Nero BackItUp 14.4 Creating Filter 51 15 15.1 15.2 15.2.1 15.3 15.3.1 15.3.2 15.4 15.4.1 15.4.2 15.5 15.6 Nero BackItUp ImageTool Starting Nero BackItUp ImageTool User Interface Extended Area Drive Backup Burning a Backup to Disc Saving the Backup to a Hard Drive or FTP Server Restore Restoring a Drive Backup Extract Files From Backup Options Window Exiting Nero BackItUp ImageTool 55 55 56 57 57 58 59 60 60 61 62 63 16 Nero BackItUp SyncTool 64 17 17.1 17.2 17.2.1 17.2.2 17.2.
Start Successfully 1 Start Successfully 1.1 About the Manual This manual is intended for all users who want to learn how to use Nero BackItUp. It is process-based and explains how to achieve a specific objective on a step-by-step basis. To make best use of this documentation, please note the following conventions: Indicates warnings, preconditions or instructions that have to be precisely followed. Indicates additional information or advice. 1.
Start Successfully can be started from this medium on any computer; Nero BackItUp doesn't have to be installed to start Nero BackItUp SyncTool. 1.3 Versions of Nero BackItUp Nero BackItUp is available in three different versions: Nero BackItUp, Nero BackItUp Essentials and Nero BackItUp Autobackup Essentials. Nero BackItUp offers the full range of features.
Starting Nero BackItUp 2 Starting Nero BackItUp The Nero BackItUp icon appears on your computer's desktop after installing Nero BackItUp & Burn. Double-click the Nero BackItUp icon to open the Nero BackItUp window. You can also start Nero BackItUp tasks from the context menu of the Nero BackItUp Agent, who is available on your computer's system tray. Nero BackItUp provides easy access to Nero Express and Nero RescueAgent.
User Interface 3 User Interface The Nero BackItUp user interface is the starting point for backups, restores, syncs, and any other task that you can carry out with Nero BackItUp. You can start the task via the drop-down menus on the top side of the window. There is also the possibility to open the options and the help. In the left margin of the window you always have an area which gives you information about the steps and tasks you are fulfilling.
User Interface The following icons are available on the top side of the window: Displays the start screen. Opens the Options window. Displays help options. You can also enter a new serial number if necessary. The following areas are available on the left side of the window: Job Overview Shows jobs that have been carried out recently, the currently carried out job, and the next jobs that are planned. You can open the Job list screen by clicking on a job.
User Interface 3.1 Job Screen The Job list screen shows planned and carried out jobs. If you selected Sync > Job view, only sync jobs are displayed. If you selected Backup > Job view, only backup jobs are displayed. Click the + icon preceding the job to display the respective backups. Job list You can modify jobs by opening the context menu with the right mouse button and select the appropriate entry.
Backup With Nero BackItUp 4 Backup With Nero BackItUp With Nero BackItUp you can back up data. Click the Backup menu to start the desired backup task. The following backup tasks are available: Autobackup With Nero BackItUp, you can set up and configure Autobackup, the automatic backup feature. Once it has been set up, Autobackup is available on your computer's system tray and backs up specified folders in the background.
Autobackup 5 Autobackup With Nero BackItUp, you can set up and configure the automatic Autobackup. Once it has been set up, Autobackup is available on your computer's notification area and backs up the folders that you specify in the background. You can choose between two Autobackup options: Activate Autobackup to automatically back up files and folders to local and external hard drives Activate Autobackup with Nero Online Backup to automatically back up files and folders online.
Autobackup To set up Autobackup or change the settings, proceed as follows: 1. Click the Backup > Autobackup menu. The Autobackup - Options screen is displayed. Autobackup - Options 2. Select the appropriate Autobackup entry. If Nero BackItUp does not detect an external empty hard drive, a window is opened which asks you how to proceed. To choose the target by yourself, click the No, select another target button. The Autobackup - Select the target drive screen is displayed.
Autobackup Autobackup - Please select the target device 3. Select the desired target and click the button. The drive is formatted with the NTFS system. A progress window is opened and displays the progress made while formatting. The Autobackup - Autobackup status screen is displayed.
Autobackup 4. If you want to change the default settings regarding time schedule and folders to be backed up: 1. Click the Edit button in the Settings area. The Autobackup - Define the settings screen is displayed. 2. Select the Use custom setting for time schedule and backup data option button. 3. Enter the desired values in the Time schedule area. You can always set the values back to the default settings by clicking the Reset button. 4.
Autobackup 5.2 Storing Online With Autobackup With Nero BackItUp you can set up and configure Autobackup to automatically back up files and folders online, using the Internet service Nero Online Backup as a backup location. Once it has been set up, Autobackup is available in the Windows notification area and backs up the folders that you specify in the background in the defined sequence.
Autobackup Autobackup - Options 2. Select the appropriate Autobackup entry. The Source information screen is displayed. Online Autobackup - Source information 3. Specify which file type you want to backup: 1. Click the Nero BackItUp button in front of the file type you want to configure.
Autobackup 2. Select the check box in front of the file type you want to include in the backup. 3. Clear the check box in front of the file type you want to exclude from the backup. 4. Select the Add file type check box at the end of the file type list and enter the file type ending you want to add to the backup. 4. Specify which folders you want to monitor with Autobackup: 1. Select the check box in front of the folder you want to include in the backup. 2.
Backing Up Files 6 Backing Up Files With Nero BackItUp you can carry out file backups. This means that individual files can be backed up and then restored at a later point in time. In comparison to drive backups, it is not possible to restore operating systems or programs with this option. The first step is selecting files and folders to back up. The next step is to select a target where to save the backup.
Backing Up Files File Backup - Select targets 4. Click the icon that represents your desired target and specify the target in the drop-down menu. 5. Click the Browse button to specify the chosen target path. 6. If you want to back up to different targets, click the Add target button and repeat the two previous steps. 7. Click the button. The File Backup - Configure your backup screen is displayed (see Backup Settings Screen 24).
Backing Up Files File Backup - Configure your backup 8. Enter a name for the backup in the Backup name input field. 9. If you want to schedule this backup or run it on a regular basis: 1. Select the backup schedule type in the Time schedule drop-down menu. 2. Click the Edit button if you want to specify the schedule. The Define your time schedule window is opened. 3. Select the start date and other time settings that are appropriate to your backup schedule. 4.
Backing Up Drives 7 Backing Up Drives With Nero BackItUp you can carry out drive backups. In contrast to file backups, drive backups restore programs and operating systems when restoring. It is not possible to update a drive backup. The first step is selecting a drive to back up. The next step is to select a target where to save the backup. You can save the backup on your hard drive or removable data media, burn them to a disc or use an online storage.
Backing Up Drives 3. Select the start date and other time settings adequate to your backup schedule. 10. Configure other settings as desired in the Options area. 11. If necessary specify additional settings in the Expert Options area (see Expert Options Overview 36). 12. Click the button. The drive backup is carried out and the final screen is displayed. You can follow the process status in the status bar.
Backup Settings Screen 8 Backup Settings Screen After selecting the source to be backed up and specifying the target for the backup, you configure the backup settings in the File/Drive Backup - Please configure your backup screen and start the backup process. File Backup - Please configure your backup The following setting options are available in the Backup type and name area: Nero BackItUp Select backup type Specifies the type of backup.
Backup Settings Screen The following setting options are available in the Time schedule area: Time schedule Specifies when and with what frequency backups are made. The following entries are available: Once: Makes exactly one backup. Daily: Makes daily backups. Weekly: Makes weekly backups on one or more defined days (e.g. every Tuesday and Thursday). Monthly: Makes monthly backups. When Idle: Starts the backup when the computer is inactive, i.e. no applications are active and there is no user input.
Backup Settings Screen The option to shut down the computer after a job has been finished can be selected at any time in the context menu of Nero BackItUp Agent. The Nero BackItUp Agent is available in your computer's notification area. See also: Backup And Restore Expert Options Overview 36 8.
Backup Settings Screen Incremental Backup (Above) and Differential Backup (Below) An example is provided below to illustrate the difference between incremental and differential backups: Let's assume that you have 100 photos and are backing them up. The first (full) backup contains the 100 photos. Then you change 25 of the photos and want to back up again. You select an incremental or differential backup (it does not matter which you select for the second backup). The 25 changed photos are backed up.
Backup Settings Screen Data backup distinction between differential and incremental backup Nero BackItUp 1 1st backup 4 Data on the computer White: Original data Black: Altered data 2 2nd backup 5 Incremental backup Data that has been modified since the first backup is backed up 3 3rd backup 6 Differential backup Data that has been modified since the last previous backup are backed up 28
Backup Settings Screen The following table provides information to help you determine the correct update type for your application: Backup type Storage space requi- Effort involved in Can older versions rement for the back- restoring be accessed? up set 8.
Verifying a Backup 9 Verifying a Backup With Nero BackItUp, you can verify an existing backup. Nero BackItUp verifies whether or not the backup can be used for a successful restore process. During this process, data integrity is checked, and the backed up data is compared to the source data. If you carry out the verification right after the backup and have not modified any data in the meantime, you can use the feature to verify whether or not all data was backed up successfully (data verification).
Verifying a Backup 3. If you want to verify whether files have been changed after the backup, select the Verify by modified option button. . 4. If you selected a drive backup, specify the type of check that should be used for the drive backup: 1. If you want to verify whether all files have been backed up, select the Verify by contents option button. 2. If you want to verify the availability of your backup, select the Verify backup file format option button. . 5. Click the button.
Restore With Nero BackItUp 10 Restore With Nero BackItUp 10.1 Restore File Backup With Nero BackItUp you can restore file backups. The content of the file backup is restored during this process. You can exclude individual files from the restore process or select specific files to be restored. It is even possible to choose a drive backup to restore individual files. In contrast to a drive backup restore process, a file backup does not allow the restore of programs or operating systems.
Restore With Nero BackItUp 2. If the backup has been saved to hard drive, network drive, or removable medium, ensure that your computer has access to the respective drive. 3. Select the desired backup. The files and folders of the backup are displayed in the right area. If the backup you want to restore is not displayed, click the Browse button to search for it on hard disk or the Browse FTP button to search for it on a FTP server.
Restore With Nero BackItUp 6. If you want to restore the backup to the original path, select the Restore to original path option button. 7. If you want to migrate user specific folders, enable the Migrate user specific folders to current user check box. Migrate user specific folders to current user refers to user-specific folders such as My Documents which will be restored to path of the user who is currently logged in.
Restore With Nero BackItUp To restore a drive backup, proceed as follows: 1. Click the Restore > Restore Drives menu. The Restore a drive - Select your partitions to restore screen is displayed. The executed backups are displayed in the middle pane. 2. Make the backup available: 1. If the backup is located on a disc, insert the disc in a drive. 2. If the backup has been saved to hard drive, network drive, or removable medium, ensure that your computer has access to the respective drive. 3.
Backup And Restore Expert Options Overview 11 Backup And Restore Expert Options Overview You can define expert option settings for the backup or the restore in the Expert options area. You can display this area by clicking Expert options in the configuration or settings screens. We recommend that you only change the default settings if you have extensive knowledge in the area of backup. The following options are available: Nero BackItUp File Filters Offers options for using filters for the backup.
Backup And Restore Expert Options Overview Miscellaneous Offers several specific options (see Miscellaneous 38). Burning Offers several burn options such as choose the writing speed and automatically erase rewritable discs. You can also include Nero BackItUp to the disc. Only available for backups. Purge Offers options to delete backups automatically. Only available for backups. 11.1 E-mail Notification With Nero BackItUp you can set up automatic e-mail notifications for certain events.
Backup And Restore Expert Options Overview Drop-down menu Chooses the account used for sending the e-mail notifications. Send notifications from this e-mail account Button Create New List E-mail Notifications Opens the E-mail accounts window, where you can create a new e-mail account. Opens the E-mail events window, where you can enter the email address to which the notification will be sent. Click All information to select all events as a trigger for e-mail notifications. 11.
Backup And Restore Expert Options Overview Check box Execute backup on button press List Compare files by Allocates the backup job to the "Push for Backup" service. This service can be started only from an appropriately equipped external hard drive and the corresponding software with the help of the hard drive's "Push for Backup" button, and carries out a previously defined backup automatically with Nero BackItUp. Only available if such a hard drive is connected.
Syncing With Nero BackItUp 12 Syncing With Nero BackItUp With Nero BackItUp you can sync folders. Click the Sync menu to start the desired backup task. Synchronizing exchanges files between two folders. The folders can be located on the same computer or on different computers and devices. For example, you can synchronize your desktop computer with your laptop to make sure that relevant directories contain the same contents. 12.1 Syncing Folders With Nero BackItUp you can sync two folders.
Syncing With Nero BackItUp 3. Click the Right folder Browse button to choose the right folder. 4. Click the button. The New Data Synchronization - Finalize Settings screen is displayed. New Data Synchronization - Finalize Settings 5. Select a sync type in the Select a type drop-down menu (see About Sync Types 42). 6. Enter a name for the sync job in the Type a name input field. 7. If you want to schedule the sync job or to run it on a regular basis: 1.
Syncing With Nero BackItUp 12.2 About Sync Types Nero BackItUp has five sync types: Mirror Copy Partial synchronization Update Partial mirror The Mirror type synchronizes two folders. New and updated files are copied from one folder to the other folder. Files that are deleted in one folder are also deleted in the other folder. The Copy type copies new and updated files from the left to the right folder. Files that are deleted in the left folder are also deleted in the right folder.
Tools 13 Tools 13.1 Creating Bootable Nero BackItUp ImageTool With Nero BackItUp, you can create a bootable CD or DVD including Nero BackItUp ImageTool. The FTP servers that you entered in the Nero BackItUp options are applied. To create a bootable CD/DVD, proceed as follows: 1. Insert a writable CD/DVD in the burner. 2. Click the Tools > Create Nero BackItUp ImageTool Disc menu. 3. The Create bootable disc screen is opened. Create bootable disc 4.
Tools See also: Nero BackItUp ImageTool 55 13.2 Creating Standalone Nero BackItUp SyncTool Nero BackItUp can be used to create Nero BackItUp SyncTool. This tool is used for sync functions, and can be run from hard disk, removable medium (USB) or an optical disc. To create Nero BackItUp SyncTool, proceed as follows: 1. Click the Tools > Create Nero BackItUp SyncTool Media menu. The Create bootable disc screen is opened. Create standalone sync client 2.
Tools 5. Click the button. The creation process begins; you can track the process via the messages in the task bar. After the creation process is completed, the disc is ejected. You have created the standalone Nero BackItUp SyncTool and can now start it. See also: Nero BackItUp SyncTool 64 13.3 Erase Rewritable Disc Window Nero BackItUp can be used to erase rewritable discs, i.e. discs with the RW specification, as long as your recorder supports this feature.
Tools Selection list Defines the erase method. Two options are available: Select the erase method to be used The Quick-erase rewritable disc method does not physically erase all data from the disc, but only the references to the contents. The disc will appear to be empty even though the data is still physically available. Erasing a disc using this method takes between one and two minutes. The Full-erase rewritable disc method physically erases all data from the disc.
Nero BackItUp Options Overview 14 Nero BackItUp Options Overview You can define options for working with Nero BackItUp in the Options window. You can open the window via the button. The following options are available: General Allows Nero BackItUp to be started from the shell context menu. The shell context menu offers various pertinent information and is opened by clicking a file or folder with the right mouse button in the Windows Explorer. Help Enables tooltips.
Nero BackItUp Options Overview Remote Host Settings 5. Enter a name for the connection in the Host/Server name input field. 6. Enter the required values Host/Server address, Login name, Password, Server type, Port and Transfer mode. The values for Host/Server address, Login name, Password, Server type, Port and Transfer mode are provided by the FTP server provider, e.g. your webspace provider or your network administrator. 7.
Nero BackItUp Options Overview 10. Click the Save button. The FTP server is saved and displayed in the list of FTP servers. You can now store other FTP server information or close the window and use the FTP server for backups and restores. The created FTP servers are saved when creating a bootable CD/DVD and applied to the respective Nero BackItUp ImageTool options. (To enable them in Nero BackItUp ImageTool, the network must be configured in the Nero BackItUp ImageTool options.) 14.
Nero BackItUp Options Overview To set up an e-mail account, proceed as follows: 1. Click the button. The Options window is opened. 2. Click the E-Mail accounts entry in the selection list. The E-Mail accounts screen is displayed. 3. Enable the Enable e-mail accounts check box. 4. Click the New button. The E-mail accounts window is opened. E-mail accounts 5. Enter a name in the Your name input field. 6. Enter a description in the Description input field. 7.
Nero BackItUp Options Overview Note, that the Server name input field requires an SMTP server, because Nero BackItUp uses the account information only to send e-mails (not to receive). You need to enter your complete e-mail address (e.g.john.doe@domain.example) in the User name input field. The values for Server name, Port, Authentication type and the secure connection are provided by your e-mail provider or your network administrator. 8. Enter your e-mail address in the E-Mail from input field. 9.
Nero BackItUp Options Overview Create a new filter 4. If you want to filter by File Extension: 1. Select the Exclude file types from my backup option entry to exclude files with a certain file extension. 2. Select the Include only files types in my backup option entry to include files with a certain file extension. 3. Click the blue underlined file types link. 4. 5. 6. 7. Select an entry on the left and click the >> button to add file extensions.
Nero BackItUp Options Overview 5. If you want to filter by Date: 1. Select the option entry to include only files which are created, modified or accessed on a specific date or time frame. 2. Click the blue underlined date or time frame link. The Select Date or Time Frame window is opened. 3. Select a specific date using the calendar or a time frame using the calendar or the input fields. 4. Click the OK button. The window is closed. The selected date or period of time is added to the filter. 6.
Nero BackItUp Options Overview 9. Enter a name for the filter in the Filter name input field. 10. If you have opened the Create a New Filter window via the File Backup or Restore screen but want the filter to be available in the future for each backup or restore, select the Save this filter check box. 11. Click the OK button. The window is closed and the created filter is applied and saved.
Nero BackItUp ImageTool 15 Nero BackItUp ImageTool Nero BackItUp ImageTool is a backup and restore program that is similar to Nero BackItUp, and which is run from a bootable CD or DVD without Windows being active. The bootable CD or DVD is created with Nero BackItUp. Nero BackItUp ImageTool is intended for backing up and restoring drives. Since Nero BackItUp ImageTool is booted from a CD or DVD, the computer's hard drives are not active.
Nero BackItUp ImageTool 3. Click the OK button. The Nero BackItUp ImageTool window is opened. A window with a license agreement is opened. 4. Please read the license agreement carefully and select the appropriate check box if you agree to the terms of the agreement. Using Nero BackItUp ImageTool is not possible without your consent to this agreement. 5. Click the Next button. The window with the license agreement is closed. The Options window is opened with the Network tab on front.
Nero BackItUp ImageTool The following menu icons are available: Backup Performs a drive backup. Restore Includes restore tasks. You can restore the full system or restore single files from a backup archive. Network Configures your network, so that a network drive or FTP server can be used. Tools Offers the option to show mounted partitions. You can also start a shell command box to type and execute Linux shell commands.
Nero BackItUp ImageTool To back up a drive with Nero BackItUp ImageTool, you must first select the backup source. You can then write the backup to a disc or save it to a hard drive. It is also possible to save it to an FTP server. If you connect a device, you may need to click the Rescan Devices button in the extended area so that Nero BackItUp ImageTool recognizes the devices. 15.3.1 Burning a Backup to Disc With Nero BackItUp ImageTool you can make a drive backup and write it to a disc.
Nero BackItUp ImageTool After the backup has been written completely, Nero BackItUp ImageTool will want to verify the data by default. For this purpose, it will require the discs in the sequence that they were written. If the backup was written to one single disc, the verification process is started automatically. 12. Remove the disc. 13. Click on the Disc drives button in the Backup Process window. 14. Insert the first disc of the backup in order to have it verified. 15.
Nero BackItUp ImageTool 8. Click the Next button. The Finalize screen is displayed. 9. Verify the settings in this screen. 10. Click the Backup button. The Backup Process screen is displayed and the backup process starts. You can track the process with the progress bar. When the backup is completed, a window with an appropriate message appears. 11. Click the OK button. You have saved the drive backup. Now you can save the log, click the Next button to start other actions. 15.4 Restore 15.4.
Nero BackItUp ImageTool For technical reasons, only one single partition or one hard drive with all partitions can be restored during one restore process. 7. If the hard drive or partition to be restored contains an operating system and you want the operating system to be booted when the computer starts, enable the Master Boot Record check box in order to restore the MBR. 8. Click the Next button. The Please select where you want to restore screen is displayed. 9.
Nero BackItUp ImageTool 7. Click the Next button. The Please select the target and restore options screen is displayed. 8. If you want to restore the backup to the original path, select the Restore to original path option button. 9. If you want to specify the path on which the backup will be restored yourself, select the Restore to custom path option button. 10.
Nero BackItUp ImageTool 15.6 Exiting Nero BackItUp ImageTool To exit Nero BackItUp ImageTool, proceed as follows: 1. Remove the bootable CD/DVD from the drive. 2. If the drive is locked, open the extended area and click the Eject button. 3. Click the Exit button. 4. If you want to reboot your computer system, click the Reboot button. If you want to shutdown your computer system, click the Shutdown button. Nero BackItUp ImageTool is exited and the computer shuts down.
Nero BackItUp SyncTool 16 Nero BackItUp SyncTool Nero BackItUp SyncTool is a program that is used for sync functions. It is run from hard drive, removable medium (USB) or an optical disc. Nero BackItUp SyncTool is created with Nero BackItUp. It offers the same features as the sync feature integrated in Nero BackItUp. Nero BackItUp SyncTool is particularly useful when you want to automatically sync the same folders.
Technical Information 17 Technical Information 17.1 System Requirements Nero BackItUp is installed along with Nero BackItUp & Burn. Its system requirements are the same. You can find more detailed information on the system requirements under www.nero.com. 17.2 Formats Supported 17.2.1 Disc Types CD DVD Blu-ray - burning only You can find more information on Blu-ray support at www.nero.com/link.php?topic_id=416. The actual entries that are available, and the actual disc types (e.g.
Technical Information The following NTFS streams (starting with NTFS Version 5.0) are generally supported for file backup and restore processes under an NTFS file system: Standard Data Stream Security Stream Encrypted Stream Object Identifier Stream Alternate Data Stream Reparse Stream, e.g. Junction Points (for backups that fit on one disc only) Extended Attribute Stream Sparse Stream Hard Link NTFS streams NTSF streams are hidden file fragments that belong to a main file.
Technical Information Network drive (LAN) Removable media FTP Server Image file In order to be able to use the FTP server, you must have entered an FTP server under Options.
Glossary 18 Glossary Backup Copying data from the computer to an alternative storage medium. Backups are created in a special format with the help of a backup program. Bootable CD Booting refers to loading the operating system when a computer is started. This is normally done from the hard drive. However, if you do not want to boot or cannot boot your computer from your hard drive for whatever reason, you can load an operating environment from the drive with a boot CD.
Index 19 Index A Access rights Back up............................................................ 38 Restore ............................................................ 39 Autobackup Change settings......................................... 13, 16 Setting up .................................................. 13, 16 Store on hard drive .......................................... 12 Storing online................................................... 16 Turn off ...............................................
Index FTP server Set up .............................................................. 47 Transferring to Nero BackItUp ImageTool....... 49 J Job modification .................................... 10 Junction Points...................................... 66 L Log file................................................... 36 M Manual, conventions ............................... 5 N Nero BackItUp ImageTool Backing up to FTP server ................................ 59 Backing up to hard drive.......................
Index Failed............................................................... 31 Ignoring time difference ................................... 39 Successful ....................................................... 31 Verify Backup file format............................................ 31 By content.................................................. 30, 31 By CRC............................................................ 30 Nero BackItUp By modified ......................................................
Contact 20 Contact Nero BackItUp is a Nero AG product. Nero AG Im Stoeckmaedle 13-15 Internet: www.nero.com 76307 Karlsbad Help: http://support.nero.com Germany Fax: +49 724 892 8499 330 N Brand Blvd Suite 800 Internet: www.nero.com Glendale, CA 91203-2335 Help: http://support.nero.com USA Fax: (818) 956 7094 E-mail: US-CustomerSupport@nero.com Rover Center-kita 8F-B, 1-2-2 Nakagawa-chuou Tsuzuki-ku Internet: www.nero.com Yokohama, Kanagawa Help: http://support.nero.