User's Manual

Appendix C Troubleshooting
C-6 MRX920/MTX950 User’s Manual
This error can result from two possible situations:
• The MRX920 laptop does not recognize the USB flash drive.
• There is no roadmaps.imp file found on the USB flash drive.
Correcting the Import Error
To correct this error and load the import file, do one of the
following:
1 Press the to close the dialog, and press the
EXIT PROGRAM
button to exit the software.
2Go to My Computer or Windows Explorer to verify that the
USB flash drive is recognized by the laptop.
If the USB flash drive is recognized, My Computer or Win-
dows Explorer will show a drive letter for the USB flash drive,
usually G:.
3 Click G: (or the appropriate drive letter) to verify that the
roadmaps.imp file is located on the USB flash drive.
4If the roadmaps.imp file is found, shut down the laptop as
described in “Turning off the Laptop,” on Page 4-22.
5 Remove the flash drive.
6 Reboot the laptop and insert the USB flash drive. Then repeat
steps 2 to 4 to verify that USB flash drive is recognized by the
laptop and the import file is found on the USB flash drive.
If the USB flash drive is not recognized by the laptop, try rebooting your laptop.
If the roadmaps.imp file is not found, go back to the host computer and be sure the file
is loaded on the USB flash drive. Once the file is loaded on the USB flash drive, restart
the laptop.