User's Manual

Introduction
MRX920/MTX950 User’s Manual 1-5
Contacting Technical Support
Within North America, Neptune technical support is available
Monday through Friday, 8:00 AM to 7:00 PM Eastern Standard
Time by telephone, email, or fax.
To contact technical support by phone, call 1 [phone]. You
will be directed to the appropriate team of specialists. These spe-
cialists are dedicated to you until the issue is resolved to your sat-
isfaction. When placing a call, be prepared to give the following
information:
• The exact wording of any message that appears on the screen
of the MRX920 Unit.
• A description of what happened and what you were doing
when the problem occurred.
• A description of how you tried to solve the problem.
• Your company’s end user name.
You will be directed according to the options in Figure 1.2.
Figure 1.2 Support Options