User Manual
Table Of Contents
- 16-0202 - Exhibit Cover.pdf
- MRX920v3 User Manual.pdf
- MRX920™ User’s Manual
- Chapter 1 Introduction
- Chapter 2 Specifications
- Chapter 3 Getting Started
- Chapter 4 Troubleshooting
- Glossary
- Index
Introduction
MRX920 User’s Manual 1-5
2 Select one of the following options.
• Press 1 if you have a Technical Support Personal Identification
Number (PIN).
• Press 2 if you do not have a Technical Support PIN number.
3 Enter the six digit PIN number and press #.
4 Select one of the following options.
• Press 2 for Technical Support.
• Press 3 for maintenance contracts or renewals.
• Press 4 for Return Material Authorization (RMA) for Canadian
Accounts.
You are directed to the appropriate team of Customer Support Spe-
cialists. The specialists are dedicated to you until the issue is
resolved to your satisfaction. When you call, be prepared to give
the following information.
• Your name and utility or company name.
• A description of what occurred and what you were doing at the
time.
• A description of any actions taken to correct the issue.
Fax
To contact Neptune Customer Support by fax, send a description of your
problem to (334) 283-7497. Please include on the fax cover sheet the
best time of day for a Customer Support Specialist to contact you.
Email
To contact Customer Support by email, send your message with a
description of the problem to hhsupp@neptunetg.com.