User's Manual

en Cleaning and servicing
10
9.4 Software update
Your appliance's software can be updated using the
software update function, e.g. for the purposes of op-
timisation, troubleshooting or security updates.
To do this, you must be a registered HomeCon-
nectuser, have installed the app on your mobile device
and be connected to the HomeConnectserver.
As soon as a software update is available, you will be
informed via the HomeConnectapp and will be able to
start the software update via the app. Once the update
has been successfully downloaded, you can start in-
stalling it via the HomeConnectapp if you are in your
local area network. The HomeConnectapp will inform
you once installation is successful.
Notes
¡ You can continue to use your appliance as normal
while updates are downloading. Depending on your
personal settings in the app, software updates can
also be set to download automatically.
¡ We recommend that you install security updates as
soon as possible.
9.5 Resetting the connection
Saved connections to the home network and to
HomeConnect can be reset.
▶
Press and hold and until LED7 goes out in the
LED display.
a An audible signal sounds.
9.6 Remote diagnostics
Customer Service can use Remote Diagnostics to ac-
cess your appliance if you contact them, have your ap-
pliance connected to the HomeConnect server and if
Remote Diagnostics is available in the country in which
you are using the appliance.
Tip:For further information and details about the avail-
ability of Remote Diagnostics in your country, please
visit the service/support section of your local website:
www.home-connect.com
9.7 Data protection
Please see the information on data protection.
The first time your appliance is registered on a home
network connected to the Internet, your appliance will
transmit the following types of data to the
HomeConnect server (initial registration):
¡ Unique appliance identification (consisting of appli-
ance codes as well as the MAC address of the Wi-Fi
communication module installed).
¡ Security certificate of the Wi-Fi communication mod-
ule (to ensure a secure data connection).
¡ The current software and hardware version of your
appliance.
¡ Status of any previous reset to factory settings.
This initial registration prepares the HomeConnect
functions for use and is only required when you want to
use the HomeConnect functions for the first time.
Note:Please note that the HomeConnect functions
can only be utilised with the HomeConnect app. In-
formation on data protection can be retrieved in the
HomeConnect app.
9.8 Declaration of Conformity
Constructa Neff Vertriebs-GmbH hereby declares that
the appliance with Home Connect functionality meets
the essential requirements and other relevant provi-
sions of the Directive 2014/53/EU.
A detailed RED Declaration of Conformity can be found
online at www.neff-international.com among the addi-
tional documents on the product page for your appli-
ance.
2.4GHz band: 100mW max.
5GHz band: 100mW max.
BE BG CZ DK DE EE IE EL
ES FR HR IT CY LV LT LU
HU MT NL AT PL PT RO SI
SK FI SE UK NO CH TR
5GHz WLAN (Wi-Fi): For indoor use only.
10 Cleaning and servicing
To keep your appliance working efficiently for a long
time, it is important to clean and maintain it carefully.
10.1 Cleaning products
You can obtain suitable cleaning products from after-
sales service or the online shop.
WARNING‒Risk of electric shock!
An ingress of moisture can cause an electric shock.
▶
Before cleaning, pull out the mains plug or switch
off the fuse in the fuse box.
▶
Do not use steam- or high-pressure cleaners to
clean the appliance.
WARNING‒Risk of burns!
The appliance will become hot during operation.
▶
Allow the appliance to cool down before cleaning it.
ATTENTION!
Unsuitable cleaning products may damage the sur-
faces of the appliance.
▶
Do not use harsh or abrasive detergents.
▶
Do not use cleaning products with a high alcohol
content.