Installation instructions

Troubleshooting en
17
15 Troubleshooting
You can rectify minor faults on your appliance yourself.
Read the troubleshooting information before contacting
after-sales service. This will avoid unnecessary costs.
WARNING‒Risk of injury!
Improper repairs are dangerous.
▶ Repairs to the appliance should only be carried out
by trained specialist staff.
▶ If the appliance is defective, call Customer Service.
WARNING‒Risk of electric shock!
Incorrect repairs are dangerous.
▶ Repairs to the appliance should only be carried out
by trained specialist staff.
▶ Only use genuine spare parts when repairing the
appliance.
▶ If the power cord of this appliance is damaged, it
must be replaced by the manufacturer, the manufac-
turer's Customer Service or a similarly qualified per-
son in order to prevent any risk.
15.1 Malfunctions
Fault Cause and troubleshooting
The appliance is not
working.
The mains plug of the power cord is not plugged in.
▶
Connect the appliance to the power supply.
The circuit breaker in the fuse box has tripped.
▶
Check the circuit breaker in the fuse box.
There has been a power cut.
▶
Check whether the lighting in your kitchen or other appliances are working.
Malfunction
1.
Switch off the fuse in the fuse box.
2.
Switch the fuse back on after approx. 10seconds.
a If the fault was a one-off, the message disappears.
3.
If the message appears again, call the after-sales service. Please specify the exact error
message when calling.
→"Customer Service", Page18
Appliance does not
start.
Appliance door not fully closed.
▶
Close appliance door.
The appliance will not
heat up; the ⁠ sym-
bol is lit on the dis-
play
Demo mode is activated.
1.
Disconnect the appliance from power supply by briefly switching off the circuit breaker in
the fuse box.
2.
Deactivate demo mode in the basic settings in the next 3 minutes.
The interior lighting is
not working.
Interior lighting is defective
▶
Call the after-sales service.
→"Customer Service", Page18
15.2 Information on display panel
Fault Cause and troubleshooting
The display shows
the error message
"Exxx"
An error has occurred.
1.
If the display shows an error message, switch the appliance off and on again.
a If the display no longer shows the error message, it was a one-off problem.
2.
If the display continues to show or repeatedly shows the error message, contact cus-
tomer service and provide them with the error code.
3.
If the display shows error message E0532, open and close the appliance door.
4.
If the display shows error message E6501, switch the appliance off and then switch it
back on again after 10minutes.