Operation Manual

Trouble shooting en
23
3Trouble shooting
Trouble shooting If a fault occurs, there is often a simple explanation.
Before calling the after-sales service, please refer to the
fault table and attempt to correct the fault yourself.
Tip: If a meal does not turn out exactly as you wanted,
refer to the "Tested for you in our cooking studio"
section.Here, you will find plenty of cooking tips and
notes.
:Warning – Risk of electric shock!
Incorrect repairs are dangerous. Repairs may only be
carried out and damaged power cables replaced by
one of our trained after-sales technicians. If the
appliance is defective, unplug the appliance from the
mains or switch off the circuit breaker in the fuse box.
Contact the after-sales service.
Fault table
:Warning – Risk of electric shock!
■ Work on the appliance electronics may only be
performed by a specialist.
■ Always disconnect the appliance from the power
supply when work is carried out on the electronics.
Switch off the circuit breaker or remove the fuse
from your household fuse box.
Fault Possible cause Notes/remedy
The appliance does not work The plug is not plugged into the mains Connect the appliance to the power supply
Power cut Check whether other kitchen appliances are working
The circuit breaker is faulty Check in the fuse box to make sure that the fuse for
the appliance is OK
The appliance cannot be switched on;
the 1 symbol is shown on the dis-
play
The automatic childproof lock is activated Press and hold the 0 touch button until
the 1 symbol goes out
The appliance cannot be operated
when it is switched on; the 1 symbol
is shown on the display
The childproof lock is activated Press and hold the 0 touch button until
the 1 symbol goes out
The appliance does not heat up; 6 is
shown on the display
Demo mode is activated in the basic settings Disconnect the appliance from the mains for approx.
10 seconds (switch off the circuit breaker in the fuse
box) and then deactivate demo mode in the basic set-
tings within 3 minutes
~ "Basic settings" on page 17
"EXXXX" appears on the display,
e.g. "E0111"
Technical problem Switch the appliance off and back on again
If the message appears again, call the after-sales serv-
ice
The appliance cannot be started The appliance door is not fully closed Close the appliance door
The appliance is not switched off Switch the appliance off and back on again
After switching on an operating mode,
a message is shown on the display
which indicates that the temperature
is too high
The appliance has not cooled down sufficiently Allow the appliance to cool down and switch the oper-
ating mode on again
The appliance prompts you to descale
without the counter appearing before-
hand
The set water hardness range is too low Carry out descaling
Check the set water hardness range and adjust it, if
necessary
Buttons flash Normal occurrence caused by condensation behind
the control panel
As soon as the condensation has evaporated, the but-
tons no longer flash
Liquid in the evaporator dish has fully
evaporated, even though the water
tank is full
The water tank has not been inserted properly Push in the water tank completely until you feel it
engage
The feed line to the water tank is blocked Descale the appliance
Check the set water hardness range and change it, if
necessary