Installation instructions

Troubleshooting en
37
Fault Cause and troubleshooting
Appliance door can-
not be opened.
The cleaning function locks the appliance door; ⁠is lit on the display.
▶
Allow the appliance to cool down until ⁠ goes out on the display.
→"Self-cleaning function", Page27
The childproof lock locks the appliance door.
▶
Use the ⁠button to deactivate the childproof lock.
→"Childproof lock", Page21
You can switch off the lock in the basic settings.
→"Basic settings", Page22
HomeConnect is not
working correctly.
Different causes are possible.
▶
Go to www.home-connect.com.
The control panel
cannot be opened.
The circuit breaker is faulty.
▶
Check the circuit breaker in the fuse box.
There has been a power cut.
▶
Check whether the lighting in your kitchen or other appliances are working.
Malfunction
1.
Call the after-sales service.
→"Customer Service", Page38
2.
If there is water in the water tank, empty the water tank:
‒ Open the appliance door.
‒ Grip on the right and left below the control panel.
‒ Slowly pull out the control panel and push it upwards.
Steam escaping from
ventilation slots dur-
ing cooking
Escaping steam is not a fault.
No action required.
The appliance re-
quests descaling
without the counter
appearing in ad-
vance.
The set water hardness range is too low.
1.
Descale the appliance.
→"Descaling", Page29
2.
Check the water hardness and set this in the basic settings.
→"Basic settings", Page22
The appliance
prompts you to rinse
it.
During the descaling, the power supply is interrupted or the appliance is switched off.
▶
Rinse the appliance twice.
→"Descaling", Page29
"Fill water tank" ap-
pears in the display
even though the wa-
ter tank has been
filled.
The water tank has not clicked into place.
▶
Insert the water tank correctly so that it engages in the holder.
→"Filling the water tank", Page13
The water tank has fallen out. Shaking has caused parts to come loose in the water tank.
The water tank is leaking.
▶
Order a new water tank.
Malfunction
▶
Do not use deionised or filtered water.
→"Before using for the first time", Page11
The sensor is defective.
▶
Call the after-sales service.
→"Customer Service", Page38
Buttons are flashing. Condensation has formed behind the control panel.
No action required. As soon as the condensation has evaporated, the buttons no longer
flash.
"Plopping" sounds
can be heard when
cooking with steam.
Water vapour requires the cold/heat effect for frozen food.
No action required.
The appliance hums
during operation and
after it is switched off.
Functional test of the pump creates operating noise.
No action required.
The appliance hums
or clicks when the
control panel is
opened.
Removing the control panel creates operating noise.
No action required.