Assembly & Installation Instructions

Troubleshooting en
29
19.1 Malfunctions
Fault Cause and troubleshooting
The appliance is not working. The circuit breaker is faulty.
▶
Check the circuit breaker in the fuse box.
There has been a power cut.
▶
Check whether the lighting in your kitchen or other appliances are working.
"Language English" appears on
the display.
There has been a power cut.
▶
Configure the initial configuration settings.
→"Initial use", Page11
"-H-" or "-h-" appears on the dis-
play.
Cooking compartment too hot for operating mode.
1.
Wait until the appliance has cooled down.
2.
Start the operating mode again.
The appliance cannot be
switched on; appears on the
display.
Automatic childproof lock or childproof lock is activated
▶
Press and hold the button until "Childproof lock deactivated" appears on
the display.
Appliance will not start or cuts
out during operation.
Different causes are possible.
▶
Check any notifications that appear on the display.
→"Displaying information", Page12
Malfunction
▶
Call the after-sales service.
→"Customer Service", Page31
The appliance is not heating;
appears on the display.
Demo mode is activated in the basic settings.
1.
Briefly disconnect the appliance from the power supply by switching the cir-
cuit breaker in the fuse box off and then on again.
2.
Deactivate Demo mode within the next 3 minutes in the
→"Basic settings", Page19.
There has been a power cut.
▶
Open and close the appliance door once after a power failure.
a The appliance will perform a self-test, after which it will be ready to use.
Time not displayed when appli-
ance switched off.
Basic setting has been changed.
▶
Change the basic setting for the clock display.
→"Basic settings", Page19
The control panel cannot be
opened.
The circuit breaker is faulty.
▶
Check the circuit breaker in the fuse box.
There has been a power cut.
▶
Check whether the lighting in your kitchen or other appliances are working.
Malfunction
1.
Call the after-sales service.
→"Customer Service", Page31
2.
If there is water in the water tank, empty the water tank:
‒ Open the appliance door.
‒ Grip on the right and left below the control panel.
‒ Slowly pull out the control panel and push it upwards.
Steam escaping from ventilation
slots during cooking
Escaping steam is not a fault.
No action required.
The appliance requests descaling
without the counter appearing in
advance.
The set water hardness range is too low.
1.
Descale the appliance.
→"Descaling", Page23
2.
Check the water hardness and set this in the basic settings.
→"Basic settings", Page19
The appliance prompts you to
rinse it.
During the descaling, the power supply is interrupted or the appliance is
switched off.
▶
Rinse the appliance twice.
→"Descaling", Page23