Installation instructions

Troubleshooting en
33
21.1 Malfunctions
Fault Cause and troubleshooting
The appliance is not working. The circuit breaker is faulty.
▶
Check the circuit breaker in the fuse box.
There has been a power cut.
▶
Check whether the lighting in your kitchen or other appliances are working.
"Language English" appears on
the display.
There has been a power cut.
▶
Configure the initial configuration settings.
→"Initial use", Page11
The appliance cannot be
switched on; appears on the
display.
Automatic childproof lock or childproof lock is activated
▶
Press and hold the button until "Childproof lock deactivated" appears on
the display.
Appliance will not start or cuts
out during operation.
Different causes are possible.
▶
Check any notifications that appear on the display.
→"Displaying information", Page13
Malfunction
▶
Call the after-sales service.
→"Customer Service", Page35
The appliance is not heating;
appears on the display.
Demo mode is activated in the basic settings.
1.
Briefly disconnect the appliance from the power supply by switching the cir-
cuit breaker in the fuse box off and then on again.
2.
Deactivate Demo mode within the next 3 minutes in the
→"Basic settings", Page23.
There has been a power cut.
▶
Open and close the appliance door once after a power failure.
a The appliance will perform a self-test, after which it will be ready to use.
Time not displayed when appli-
ance switched off.
Basic setting has been changed.
▶
Change the basic setting for the clock display.
→"Basic settings", Page23
The control panel cannot be
opened.
The circuit breaker is faulty.
▶
Check the circuit breaker in the fuse box.
There has been a power cut.
▶
Check whether the lighting in your kitchen or other appliances are working.
Malfunction
1.
Call the after-sales service.
→"Customer Service", Page35
2.
If there is water in the water tank, empty the water tank:
‒ Open the appliance door.
‒ Grip on the right and left below the control panel.
‒ Slowly pull out the control panel and push it upwards.
Intense steam generation when
steaming.
The appliance is automatically calibrated.
No action required.
If the cooking times are too short, the appliance is not automatically calibrated.
If a lot of steam is generated repeatedly, the appliance is recalibrated.
1.
Reset the appliance to the factory setting.
→"Basic settings", Page23
2.
Repeat the calibrations.
→"Before using for the first time", Page11
Steam escaping from ventilation
slots during cooking
Escaping steam is not a fault.
No action required.
The appliance requests descaling
without the counter appearing in
advance.
The set water hardness range is too low.
1.
Descale the appliance.
→"Descaling", Page27
2.
Check the water hardness and set this in the basic settings.
→"Basic settings", Page23