Xen IPK Xe n Ma i l C T I C o n v e r sat i o n G u i d e NEC Business Solutions Ltd Document No.: 8558 Release 1.
NEC Business Solutions Ltd June 2004 Doc. No. 8558 - Release 1.
Table of Contents TABLE•1 Prompts by text. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 TABLE•2 Prompts and phrase names by prompt number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 TABLE•3 Prompts by phrase name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 TABLE•4 Unnumbered prompts . . . . . . . . . . . . . . .
Xen Mail CTI Conversation Guide Doc. No. 8558 - Release 1.
TABLE•1 Prompts by text Doc. No. 8558 - Release 1.0 June 2004 This table provides a list of system prompts. This table is sorted alphabetically by prompt text and includes: • The prompt text • The complete prompt number • The phrase or phrases that use the prompt Prompts by text Prompt Phrases containing prompt ...and firmware version... SY083 PH_SysMgr_FirmwareVersion ...and left a message. SL004 (Not used in current version.) ...
Prompts by text Prompt Phrases containing prompt ...got your last message to... SL062 PH_Chk_GotYourMessageTo ...got your last message. SL061 (Not used in current version.) ...got your last message... SL003 PH_Chk_Receipt ...has an urgent message for you. SL069 PH_Chk_MsgHas ...has been paged MB030 PH_Box_HasBeenPaged ...has been returned because... NT008 (Not used in current version.) ...has not heard this message. SL063 PH_Leave_PersonHasNotHeardMsg ...has the following members...
Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Prompts by text Prompt Phrases containing prompt ...not specified. SY009 PH_SysMgr_OperatorBoxIs ...on... SY051 PH_SysMgr_OnDays ...or to try another extension, enter pound. FB018 PH_Fax_YouAreInLine ...people have not heard this message. SR025 PH_Leave_NumberHaveNotHeard ...Q... SY080 PH_SysMgr_QNumber ...received... SL067 PH_Chk_ReceivedAt ...requested... FM062 (Not used in current version.) ...
Prompts by text Prompt Phrases containing prompt GL001 PH_FaxCk_NoDeliveryOffer PH_SysMgr_ReadNumber HD023 PH_Hold_HoldMusic HD024 PH_Hold_HoldMusic HD025 PH_Hold_HoldMusic HD026 PH_Hold_HoldMusic HD027 PH_Hold_HoldMusic HD028 PH_Hold_HoldMusic HD029 PH_Hold_HoldMusic HD030 PH_Hold_HoldMusic HD031 PH_Hold_HoldMusic
Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Prompts by text Prompt Phrases containing prompt 2 (Trailing) NM002 SUBPH_NumberTrailing 2 new messages. SL079 SUBPH_1-10NewMessages 2 urgent.
Prompts by text Prompt Phrases containing prompt 46 (Trailing) NM046 SUBPH_NumberTrailing 47 (Trailing) NM047 SUBPH_NumberTrailing 48 (Trailing) NM048 SUBPH_NumberTrailing 49 (Trailing) NM049 SUBPH_NumberTrailing 5 (Leading) NM105 SUBPH_NumberLeading 5 (Trailing) NM005 SUBPH_NumberTrailing 5 new messages. SL082 SUBPH_1-10NewMessages 5 urgent.
Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Prompts by text Prompt Phrases containing prompt 74 (Trailing) NM074 SUBPH_NumberTrailing 75 (Trailing) NM075 SUBPH_NumberTrailing 76 (Trailing) NM076 SUBPH_NumberTrailing 77 (Trailing) NM077 SUBPH_NumberTrailing 78 (Trailing) NM078 SUBPH_NumberTrailing 79 (Trailing) NM079 SUBPH_NumberTrailing 8 (Leading) NM108 SUBPH_NumberLeading 8 (Trailing) NM008 SUBPH_NumberTrailing 8 new messages.
Xen Mail CTI Conversation Guide Prompt Phrases containing prompt A message to this group is still being copied. Continue editing this group? GR064 PH_Group_ContinueEditGroup A power supply has failed in the disk storage system. ER018 PH_GAEN_DiskPowerSupplyDown A problem has been detected.
Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Prompts by text Prompt Phrases containing prompt And I have too many lines holding already. HD021 PH_Hold_TooMany And... DT031 SUBPH_Days PH_Chk_AndPH_FaxCk_YouHaveFaxes Another system manager is already active on the phone or SY071 at the console. Please try again later. PH_Sys_AnotherSysMgrActive April DT011 SUBPH_Month Archive this fax? FM048 PH_FaxCk_SaveFaxAsOld Are you sure you want to delete...
Prompts by text Prompt Phrases containing prompt Calls are answered in the order received. HD004 PH_Hold_YouAreInLine Calls are currently forwarded to ... SP089 PH_Sub_CallsForwardedTo Can others send a message to this group? GR007 PH_Group_CanOtherSendToThis Can subscribers at other sites send messages to this group? GR070 PH_Group_CanRemoteSendToThis Canceled. SR017 PH_Chk_Canceled Canceling group message. SR041 PH_Leave_CancelingGroupMsg Cannot delete this fax right now.
Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Prompts by text Prompt Phrases containing prompt End of... DR009 PH_Dir_EndOfGroup Enrollment paused. To continue the enrollment process, enter 1. SS001 PH_Sub_EnrollmentPausedEnter1 Enter 0. DR023 SUBPH_EnterNumber Enter 1 for Yes or 2 for No.
Prompts by text Prompt Phrases containing prompt Enter the first three letters of your last name. (Last name directory)Enter the first three letters of your first name. (First name directory) SP043 PH_Sub_EnterFirst3Letters Enter the month of the year as a number from 1 to 12 where January is 1 and so on. DS015 PH_Spdl_EnterMonth Enter the new clock time to the minute.
Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Prompts by text Prompt Phrases containing prompt For groups. SR044 PH_Sub_ExitOrAskForExt For later today, enter 0; for tomorrow, enter 1; for two days DS020 from now, enter 2; and so on. To indicate a month and day, enter 9. PH_Spdl_ForLaterEnter For no reply, enter 2. Otherwise, I'll record your message SL015 now. PH_Chk_ForNoReply For Q, enter 7; for Z, enter 9.
Prompts by text Prompt Phrases containing prompt Has a message for you. SL031 PH_Chk_MsgHas Has an old message to review. SL021 PH_Chk_MsgHas Hello, and thank you for calling. As a new voice mailbox SS003 owner, please take a moment to personalize your new mailbox. PH_Sub_WelcomeToTheSystem How nice to hear from you. SL001 PH_Gst_HowNiceToHear I am not able to send your fax at this time. FX005 PH_Fax_ArriveShortly I cannot delete this fax right now.
Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Prompts by text Prompt Phrases containing prompt I'll deliver this fax to your usual fax machine. FM025 PH_FaxCk_HandsFreeOfferUsualNum I'll record your message at the tone. FB004 PH_Fax_WontHoldSoTakeMsg I'll record your message at the tone. When you are finished, hang up or stay on the line for further options. MB006 PH_Box_WillRecordMessageNow I'll record your message at the tone.
Prompts by text Prompt Phrases containing prompt I'm sorry, I did not recognize your time entry. SY046 PH_SysMgr_TimeNotValid I'm sorry, I did not recognize your time entry. DS022 PH_Dlv_NotRecognizeTime I'm sorry, I'm out of message space and can't record any more. GL013 PH_Rec_OutOfSpace I'm sorry, maximum recording time was exceeded. PH_Box_MaxRecordingTimeExceeded MB014 PH_Box_FirstEditMenu I'm sorry, that extension is already used for a mailbox.
Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Prompts by text Prompt Phrases containing prompt Is number...
Prompts by text Prompt Phrases containing prompt Message deleted. SL114 PH_Chk_MessageDeleted Message delivery to your home phone is... DS006 PH_Dlv_MessageDeliveryIs Message delivery to your pager is... DS007 PH_Dlv_MessageDeliveryIs Message delivery to your spare phone is... DS008 PH_Dlv_MessageDeliveryIs Message delivery to your work phone is... DS005 PH_Dlv_MessageDeliveryIs Message delivery. For your work phone, enter 4; home phone, 5; pager, 6; spare phone, 7.
Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Prompts by text Prompt Phrases containing prompt Not recorded. The group cannot be added without a recorded name. GR004 PH_Group_TheVoiceNameIs Not supported by your phone's transfer setting. Please see SP061 your system manager if you need more information. PH_Sub_ScreeningIsNotSupported PH_Sub_HoldingIsNotSupported Not urgent. SD020 PH_Spdl_MarkedUrgentSK November DT018 SUBPH_Month October DT017 SUBPH_Month Off.
Xen Mail CTI Conversation Guide Prompts by text Prompt Phrases containing prompt Open group... GR023 PH_Group_OpenLocalNameAnd OrNumber Operator mailbox setup complete. SY060 PH_SysMgr_OperatorSetupComplete Or enter # # to spell the person's name at... NT037 PH_Net_Lv_AskForExtOrGrpAtNode PH_Net_Grp_AskForExtAtNode Or enter pound pound to select by extension number at... NT035 PH_Net_Lv_AskForNameAtNode PH_Net_Grp_AskForNameAtNode Or enter pound pound to select the extension number.
Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Prompts by text Prompt Phrases containing prompt Please contact your system representative.
Xen Mail CTI Conversation Guide Prompts by text Prompt Phrases containing prompt Please enter the extension number. SR012 PH_Leave_AskForExt PH_Leave_AskForExtOr PH_Group_AddMemberbyExt PH_Group_DelMemberbyExt PH_Group_ContAddMemberbyExt PH_Group_ContDelMemberbyExt PH_Net_Lv_AskForExtOrGrpOrNode Please enter the extension or...
Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Prompts by text Prompt Phrases containing prompt Please enter your security code now. SP078 PH_Sub_ChooseACodeWillNotForget PH_Sub_EnterSecurityCodeNow Please hold on while I try that extension. MB009 PH_Xfer_HoldOn Please hold on while I try the fax machine. Remember, press the start button when you hear the tone. MB020 PH_Xfer_HoldOn Please hold while I page ... MB024 PH_Box_PleaseWaitForPage Please pickup...
Xen Mail CTI Conversation Guide Prompts by text Prompt Phrases containing prompt PH_Hold_HoldOptions Remember, you may enter 2 to leave a voice message, or 3 FB022 to try another extension at any time. PH_Fax_HoldOptions Remember, you may enter the extension at any time. DR024 PH_Dir_ToStopDir Remote site...
Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Prompts by text Prompt Phrases containing prompt Send this to anyone else? SL105 PH_Sub_Ask_SendToAnyoneElse Sending group message. SR040 PH_Leave_SendingGroupMessage September DT016 SUBPH_Month Setup options complete. Would you like to review them? SP057 PH_Sub_SetupOptionsComplete Setup options. SP079 PH_Sub_CantAccessSetupOptions seventeenth... DT059 SUBPH_DayOfMonth seventh...
Prompts by text Prompt Phrases containing prompt Thank you. Your urgent message has been sent. SR019 PH_Box_ThankYou Thank you. Your voice mailbox is now set up. If you are satisfied with your mailbox settings, enter 1. Remember that you may change each setting individually later on. However, if you wish to erase all current settings and repeat the setup process, enter 2 now. SS006 PH_Sub_ThankYouYourBoxIsSetup That remote site is not active.
Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Prompts by text Prompt Phrases containing prompt The first fax could not be automatically delivered. FM051 PH_FaxCk_AutodeliverFailed The first fax has no voice annotation. FM036 PH_FaxCk_FirstNextNotAnnotated The first fax has this voice annotation... FM033 PH_FaxCk_FirstNextIsAnnotated The first fax... FM059 PH_FaxCk_FirstNextNotAnnotated The first message has been returned because...
Xen Mail CTI Conversation Guide Prompt Phrases containing prompt The security code for this mailbox can't be deleted now. Please try again later. SY025 PH_SysMgr_CodeCantBeDeleted The standard day greeting is... SP067 PH_Sub_YourGreetingIs The standard night greeting is... SP068 PH_Sub_YourGreetingIs The system cannot activate message waiting indications because a voice board has failed.
Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Prompts by text Prompt Phrases containing prompt There are no further matches to the three digits you entered. SP076 (Not used in current version.) There are no further matches to the three letters you entered. SP004 PH_Net_NoSuchExtensionOrName PH_Leave_NoSuchExtensionOrName PH_Group_NoMatches PH_Group_NoMoreMatches PH_Dir_NoMoreMatches There are no further messages.
Prompts by text Prompt Phrases containing prompt thirtieth... DT072 SUBPH_DayOfMonth thirty-first... DT073 SUBPH_DayOfMonth This delivery schedule is incomplete. DS018 PH_Dlv_ScheduleIncomplete This directory will help you find a person's extension by their department. DR008 PH_Dir_ThisDirWill This does not appear to be a fax machine. FM063 PH_FaxCk_NotFaxMachine This fax cannot be delivered, since no phone number has been specified.
Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Prompts by text Prompt Phrases containing prompt Thursday (Trailing) DT004 SUBPH_Days To add a member... GR056 PH_Group_AddMemberbyName PH_Group_AddMemberbyExt To add another member... GR058 PH_Group_ContAddMemberbyName PH_Group_ContAddMemberbyExt To add enter 1, listen, 2. SL107 PH_Sub_EditMsgYesNoMenu To add members, enter 4; delete members, 5; list members, 6; change group name, 7.
Xen Mail CTI Conversation Guide Prompt Phrases containing prompt To check next, enter 5; delete, 6; archive, 7; time-stamp, 8; ME029 redirect, 9; save as new, 0. PH_Chk_MAM_VMNet_NotResendable To check next, enter 5; delete, 6; archive, 7; time-stamp, 8; ME027 save as new, 0. PH_Chk_MAM_FaxMsg_NoFax_New To confirm cancellation, enter 1. SR030 PH_Leave_ToConfirmCancel To confirm this selection enter 1, to cancel it enter 2. FX013 PH_Fax_YouSelected To confirm, enter 1.
Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Prompts by text Prompt Phrases containing prompt To edit, enter 4; change special delivery, 5; address to others, 6. SL106 PH_Sub_MsgHandlingMenu To exit the list, enter a digit at any time. SR027 PH_Leave_ToExitListEnterStar To exit, enter star. SL109 PH_Sub_ExitOrAskForName PH_Sub_ExitOrAskForExt To exit, enter star.
Xen Mail CTI Conversation Guide Prompts by text Prompt Phrases containing prompt To play a message, press the one-touch key. To look IN001 through your message list, press the Next or Previous key. PH_OAI_SelectMessage To record, enter 2. SR018 PH_Pause_2ToRecord To reply, enter 1; for no reply, enter 2. GL031 (Not used in current version.) PH_Chk_MAM_Subscriber_Old To reply, enter 4; check next, 5; delete, 6; archive, 7; time- ME022 stamp, 8; redirect, 9; save as new, 0.
Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Prompts by text Prompt Phrases containing prompt Totaling... DT030 PH_Chk_TotalTime Transfer and delivery options complete. Would you like to SP049 review them? PH_Sub_TransDlvOptionsComplete Transfer options complete. Would you like to review them? SP055 PH_Sub_TransferOptionsComplete Tuesday (leading) DT037 SUBPH_Days Tuesday (Trailing) DT002 SUBPH_Days twelfth.... DT054 SUBPH_DayOfMonth twentieth...
Prompts by text Prompt Phrases containing prompt When you're finished, enter star.
Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Prompts by text Prompt Phrases containing prompt Would you like to add members to this group list? GR034 PH_Group_LikeToAddMembers Would you like to add members to this group? GR033 PH_Group_LikeToAddToThisGroup Would you like to add one? SY040 PH_SysMgr_DoesNotHaveMailbox Would you like to be listed in the directory, so that outside SS008 callers may reach you just by knowing your name? Enter 1 for Yes or 2 for No.
Prompts by text Prompt Phrases containing prompt Would you like to change your personal options? SP016 PH_Sub_LikeToChangeOptions Would you like to change your recorded name? SP050 PH_Sub_LikeToChangeRecordName Would you like to change your spelled name? SP051 PH_Sub_LikeToChangeSpelledName Would you like to change your transfer or delivery options? SP046 PH_Sub_LikeToChangeTransorDlv Would you like to check it? SL050 PH_Chk_WouldLikeToCheck Would you like to check them? SL051 PH_Chk_Wou
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Prompts by text Prompt Phrases containing prompt Yesterday at... DT022 SUBPH_DateTime You are eighth in line. HD017 PH_Hold_YouAreInLine PH_Fax_YouAreInLine You are fifth in line. HD014 PH_Hold_YouAreInLine PH_Fax_YouAreInLine You are first in line. HD010 PH_Hold_YouAreInLine PH_Fax_YouAreInLine You are fourth in line. HD013 PH_Hold_YouAreInLine PH_Fax_YouAreInLine You are ninth in line. HD018 PH_Hold_YouAreInLine PH_Fax_YouAreInLine You are second in line.
Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Prompts by text Prompt Phrases containing prompt You have 8 saved messages. SL131 SUBPH_YouHave1-10SavedMessages You have 9 new messages... SL101 SUBPH_YouHave1-10NewMessages You have 9 saved messages. SL132 SUBPH_YouHave1-10SavedMessages You have a call on … MB032 PH_Box_PleasePickUp You have a message from this person. SR004 PH_Chk_MessageHaventHeard You have entered...
Xen Mail CTI Conversation Guide Prompt Phrases containing prompt SS010 You will not be listed in the directory since a listing requires both your recorded name and a spelled name. Callers will have to know your extension number to reach you or leave you a message. PH_Sub_YouHaveNotBeenListed Your alternate greeting is... SP040 PH_Sub_YourGreetingIs Your busy greeting is... SP080 PH_Sub_YourGreetingIs Your call has been transferred to...
TABLE•2 Prompts and phrase names by prompt number Doc. No. 8558 - Release 1.0 June 2004 This table provides a list of the system prompts, sorted by complete prompt number. The list includes: • The complete prompt number • The prompt text • The phrase or phrases which use the prompt Prompt Prompt text by prompt number DR001 Please enter the first three letters of the person's last name. (Not used in current version.
Prompt Prompt text by prompt number Phrase(s) containing prompt DR015 Enter 2. SUBPH_EnterNumber PH_Box_RoutedByClientChoices DR016 Enter 3. SUBPH_EnterNumber DR017 Enter 4. SUBPH_EnterNumber DR018 Enter 5. SUBPH_EnterNumber DR019 Enter 6. SUBPH_EnterNumber DR020 Enter 7. SUBPH_EnterNumber DR021 Enter 8. SUBPH_EnterNumber DR022 Enter 9. SUBPH_EnterNumber DR023 Enter 0. SUBPH_EnterNumber DR024 Remember, you may enter the extension at any time.
Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Prompt Prompt text by prompt number Phrase(s) containing prompt DS019 Delivery options complete. Would you like to review them? PH_Sub_DeliveryOptionsComplete DS020 For later today, enter 0; for tomorrow, enter 1; for two days PH_Spdl_ForLaterEnter from now, enter 2; and so on. To indicate a month and day, enter 9. DS021 Enter the year as a four-digit number. (Not used in current version.
Prompt Prompt text by prompt number Phrase(s) containing prompt DT021 Today at... SUBPH_DateTime PH_Spdl_FutureAt DT022 Yesterday at... SUBPH_DateTime DT023 Tomorrow at... SUBPH_DateTime PH_Spdl_FutureAt DT024 Over... SUBPH_NumberTrailing SUBPH_DateTime PH_Leave_NumberHaveNotHeard DT025 Days ago at... SUBPH_DateTime DT026 One minute. PH_Chk_TotalTime DT027 Minutes. PH_Chk_TotalTime DT028 Second. (Not used in current version.) DT029 Seconds. PH_Chk_TotalTime DT030 Totaling...
Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Prompt Prompt text by prompt number Phrase(s) containing prompt DT055 thirteenth... SUBPH_DayOfMonth DT056 fourteenth... SUBPH_DayOfMonth DT057 fifteenth... SUBPH_DayOfMonth DT058 sixteenth... SUBPH_DayOfMonth DT059 seventeenth... SUBPH_DayOfMonth DT060 eighteenth... SUBPH_DayOfMonth DT061 nineteenth... SUBPH_DayOfMonth DT062 twentieth... SUBPH_DayOfMonth DT063 twenty-first...
Prompt Prompt text by prompt number Phrase(s) containing prompt ER015 At least one non-critical disk error has been detected. PH_GAEN_DiskErrNonCritical ER016 At least one critical disk error has been detected. PH_GAEN_DiskErrCritical ER017 A disk drive has failed. PH_GAEN_DiskDriveDown ER018 A power supply has failed in the disk storage system. PH_GAEN_DiskPowerSupplyDown ER019 The system cannot dial out because a voice board has failed.
Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Prompt Prompt text by prompt number Phrase(s) containing prompt ER029 Please contact your system representative.
Xen Mail CTI Conversation Guide Prompt text by prompt number ER040 The fax system is improperly configured. Until it is fixed, PH_GAEN_Fax_CantReceive the system cannot receive faxes. ER041 The fax system is improperly configured. Until it is fixed, PH_GAEN_Fax_CantDeliver the system cannot deliver faxes. ER042 All voice boards have failed. PH_GAEN_VBoardAllFail FB001 Fax for... PH_Fax_Greet FB002 Please state what it's about. (Not used in current version.
Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Prompt Prompt text by prompt number Phrase(s) containing prompt FB026 To continue to wait for a fax machine, say yes. To cancel your fax and add to your message, remain silent. PH_Fax_YouAreInLine FB027 To continue to wait for a fax machine, say yes. To cancel your fax and leave a message, remain silent. PH_Fax_YouAreInLine FM001 Message delivery.
Prompt Prompt text by prompt number Phrase(s) containing prompt FM031 Will be delivered shortly. PH_FaxCk_ConfirmDelivery FM032 The fax has this voice annotation... PH_FaxCk_FirstNextIsAnnotated FM033 The first fax has this voice annotation... PH_FaxCk_FirstNextIsAnnotated FM034 The next fax has this voice annotation... PH_FaxCk_FirstNextIsAnnotated FM035 The fax has no voice annotation. PH_FaxCk_FirstNextNotAnnotated FM036 The first fax has no voice annotation.
Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Prompt Prompt text by prompt number Phrase(s) containing prompt FM066 To hear current greeting, enter 4; switch greeting, 5; edit standard greeting, 6; edit alternate greeting, 7; edit busy greeting, 8; edit fax greeting, 9. PH_Opt_ToHearCurrentGreetingWithFax FM067 Cannot delete this fax right now. PH_FaxCk_CannotDeleteFax FM068 ...arrived... PH_FaxCk_ArrivedAt FM069 The fax greeting is...
Xen Mail CTI Conversation Guide Prompt Prompt text by prompt number Phrase(s) containing prompt FX010 ...is not available at this time. PH_Fax_NumberIsNotAvailable FX011 You have selected... PH_Fax_YouSelected FX012 You have selected document... PH_Fax_YouSelected FX013 To confirm this selection enter 1, to cancel it enter 2. PH_Fax_YouSelected FX014 Selection canceled. PH_Fax_ConfirmedCancelled FX015 <2 seconds of silence> (Not used in current version.
Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Prompt Prompt text by prompt number Phrase(s) containing prompt GL003 <3 seconds of silence> PH_Dir_EndPause PH_Fax_ShortHoldPhrase GL004 For Q, enter 7; for Z, enter 9.
Xen Mail CTI Conversation Guide Prompt text by prompt number Phrase(s) containing prompt GL012 I'm sorry, I can't take a message now, but thanks for calling. PH_Box_SorryCantTakeMessage GL013 I'm sorry, I'm out of message space and can't record any more. PH_Rec_OutOfSpace GL014 I'm sorry, I can't presently access... PH_Chk_CantAccess PH_Leave_SorryCantAccess PH_Sub_CantAccessSetupOptions GL015 I'm sorry, I can't talk to you now; please call back.
Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Prompt Prompt text by prompt number Phrase(s) containing prompt GL025 When you're finished, enter star.
Prompt Prompt text by prompt number Phrase(s) containing prompt GR013 Group number... PH_Group_Number PH_Group_NumberConflicts PH_Group_NameAndOrNumber PH_Group_GroupNumber PH_FaxCk_ArrivedAt PH_Net_GroupNumberAtNode GR014 Added. PH_Grou p_AddedorDeleted PH_Group_MemberAddedOrNot GR015 ...has the following members... PH_Group_HasTheFollowingMembers GR016 Please enter the first three letters of the group's name. PH_Group_EnterFirst3Letters GR017 Please enter the group number.
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Prompt Prompt text by prompt number Phrase(s) containing prompt GR072 Local access group... PH_Group_OpenLocalNameAndOrNumber HD001 I'm sorry, all lines are busy. PH_Hold_AllStillBusy HD002 I'm sorry, all lines are still busy. PH_Hold_AllStillBusy HD003 ...is still on the phone... PH_Hold_NameStillBusy HD004 Calls are answered in the order received. PH_Hold_YouAreInLine HD005 If you'd like to hold, enter 1; to leave a message, enter 2.
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Xen Mail CTI Conversation Guide Prompt Prompt text by prompt number Phrase(s) containing prompt MB016 Thank you, and goodbye. PH_Box_VoiceDetectBoxGoodbye PH_Box_Goodbye MB017 The person you are trying to reach... PH_Box_NameIsGone PH_Hold_NameStillBusy PH_Box_ClientNowAvail PH_Box_ClientWantsYouToHold PH_Box_RoutedByClient PH_Box_RoutedByClientChoices PH_Box_GreetingIntro MB018 Call transferred... PH_Chk_TransferredToFax MB019 Please state who should receive this fax and what it's about.
Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Prompt Prompt text by prompt number Phrase(s) containing prompt ME009 For greetings, enter 4; groups, 5; transfer or delivery, 6; personal options, 7. PH_Opt_ForGreetingsEnter4 ME010 To hear current greeting, enter 4; switch greeting, 5; edit standard greeting, 6; edit alternate greeting, 7; edit busy greeting, 8. PH_Opt_ToHearCurrentGreeting ME012 For urgent, enter 4; private, 5; return receipt, 6; future delivery, 7.
Xen Mail CTI Conversation Guide Prompt text by prompt number ME033 To check next, enter 5; delete, 6; archive, 7; timestamp, 8; PH_Chk_MAM_FaxMsg_FaxNoVoice_New deliver fax, 9; save as new, 0. ME034 To check next, enter 5; delete, 6; archive, 7; timestamp, 8; PH_Chk_MAM_FaxMsg_FaxNoVoice_Old deliver fax, 9. ME035 Repeat message, pound.
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Prompt Prompt text by prompt number Phrase(s) containing prompt NM064 64 (Trailing) SUBPH_NumberTrailing NM065 65 (Trailing) SUBPH_NumberTrailing NM066 66 (Trailing) SUBPH_NumberTrailing NM067 67 (Trailing) SUBPH_NumberTrailing NM068 68 (Trailing) SUBPH_NumberTrailing NM069 69 (Trailing) SUBPH_NumberTrailing NM070 70 (Trailing) SUBPH_NumberTrailing NM071 71 (Trailing) SUBPH_NumberTrailing NM072 72 (Trailing) SUBPH_NumberTrailing NM073 73 (Trailing) SUBPH_NumberTrailing NM074
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Prompt Prompt text by prompt number Phrase(s) containing prompt NT010 The message is too long. PH_Net_TooLong NT011 The target message box is full. PH_Net_BoxFull NT012 The target message box is closed. PH_Net_BoxClosed NT013 That remote site is out of service. PH_Net_NodeOutOfService NT014 The voicemail system is not currently dialling to... PH_Net_NotDialling NT015 That remote site is not active.
Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Prompt Prompt text by prompt number Phrase(s) containing prompt NT037 Or enter # # to spell the person's name at... PH_Net_Lv_AskForExtOrGrpAtNode PH_Net_Grp_AskForExtAtNode NT038 ...transmitted... PH_Chk_RecordedAt NT039 The message you sent to... PH_Net_Chk_PerMsgXmitReceipt SC001 At the tone...
Prompt Prompt text by prompt number Phrase(s) containing prompt SD007 Marked as private. PH_Spdl_MarkedPrivateSK SD008 Marked as private. Keep it private? PH_Spdl_MarkedPrivateSK PH_Spdl_MarkedPrivateYN SD009 Mark it private? PH_Spdl_MarkedPrivateYN SD010 Not private. PH_Spdl_MarkedPrivateSK SD011 This message cannot be redirected. PH_Spdl_NoRedirect SD012 Marked for return receipt. PH_Spdl_MarkedReceiptSK SD013 Marked for return receipt.
Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Prompt Prompt text by prompt number Phrase(s) containing prompt SL011 This is a message for... PH_Chk_FirstNextMessageFor PH_Chk_MessageForGroup PH_Chk_ThisIsAMessageFor SL012 If you'd like to leave a message, I'll record it now. PH_Leave_LikeToLeave SL013 Please enter your personal security code. PH_Sub_EnterPersonalCode SL014 Would you like me to archive this? PH_Chk_LikeToArchive SL015 For no reply, enter 2.
Prompt Prompt text by prompt number Phrase(s) containing prompt SL039 You have... PH_Chk_YouHaveNew PH_Chk_YouHaveUrgent PH_Chk_YouHaveReview PH_Chk_GuestHasSavedMsgs PH_FaxCk_YouHaveFaxes SL040 New messages. PH_Chk_YouHaveNew PH_Chk_YouStillHaveNew PH_Chk_MsgHasntGot PH_Chk_MsgHas PH_Chk_MsgGotAll PH_Chk_MsgLeft SL041 Messages to review. PH_Chk_YouHaveReview PH_Chk_MsgHas SL042 ...from... PH_Chk_RecordedAt PH_Chk_From PH_FaxCk_ArrivedAt SL043 The first message is for...
Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Prompt Prompt text by prompt number Phrase(s) containing prompt SL065 ...hasn't heard your last message but left a message. PH_Chk_MsgHasntGot SL066 ...hasn't heard your last message but left an urgent message. PH_Chk_MsgHasntGot SL067 ...received... PH_Chk_ReceivedAt SL068 You still have one urgent message. PH_Chk_YouStillHaveUrgent SL069 ...has an urgent message for you. PH_Chk_MsgHas SL070 ...
Prompt Prompt text by prompt number Phrase(s) containing prompt SL098 You have 6 new messages... SUBPH_YouHave1-10NewMessages SL099 You have 7 new messages... SUBPH_YouHave1-10NewMessages SL100 You have 8 new messages... SUBPH_YouHave1-10NewMessages SL101 You have 9 new messages... SUBPH_YouHave1-10NewMessages SL102 You have 10 new messages...
Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Prompt Prompt text by prompt number Phrase(s) containing prompt SL131 You have 8 saved messages. SUBPH_YouHave1-10SavedMessages SL132 You have 9 saved messages. SUBPH_YouHave1-10SavedMessages SL133 You have 10 saved messages. SUBPH_YouHave1-10SavedMessages SL134 Saved messages. PH_Chk_GuestHasSavedMsgs SL135 ...finishing editing, star. PH_Sub_EditMsgMenuMenu SL136 ...send message, star.
Xen Mail CTI Conversation Guide Prompt Prompt text by prompt number Phrase(s) containing prompt SP019 Please enter your new security code. PH_Sub_EnterSecurityCode SP020 Choose a code that you will not forget. The code should be PH_Sub_ChooseACodeWillNotForget 3 to 10 digits. SP021 (Not used in current version.) (Not used in current version.) SP022 Would you like to delete your security code? PH_Sub_WouldYouLikeToDeleteCode SP023 Your security code has been deleted.
Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Prompt Prompt text by prompt number Phrase(s) containing prompt SP047 Would you like to change them? PH_Sub_WouldYouLikeToChange SP048 Would you like to change your directory listing status? PH_Sub_LikeToChangeDirStatus SP049 Transfer and delivery options complete.
Prompt Prompt text by prompt number Phrase(s) containing prompt SP076 There are no further matches to the three digits you entered. (Not used in current version.) SP077 I'm sorry. Your security code should be 3 to 10 digits. PH_Sub_ShouldBeThreeToTen SP078 Please enter your security code now. PH_Sub_ChooseACodeWillNotForget PH_Sub_EnterSecurityCodeNow SP079 Setup options. PH_Sub_CantAccessSetupOptions SP080 Your busy greeting is...
Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Prompt Prompt text by prompt number Phrase(s) containing prompt SR014 Recording paused. PH_Rec_RecordingPaused SR015 Thank you. Your message has been sent. PH_Box_ThankYou SR016 To continue recording, enter 8. PH_Rec_RecordingPaused PH_Rec_EnterPauseToContinue SR017 Canceled. PH_Chk_Canceled SR018 To record, enter 2. PH_Pause_2ToRecord SR019 Thank you. Your urgent message has been sent.
Xen Mail CTI Conversation Guide Prompt Prompt text by prompt number Phrase(s) containing prompt SR045 Okay, I'll record it now. (Not used in current version.) SR046 To confirm, enter 1. PH_Leave_Confirm PH_Group_ConfirmorDelete SR047 Or, to spell the person's name, enter pound pound.
Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Prompt Prompt text by prompt number Phrase(s) containing prompt SS009 Would you like to set a security code to safeguard your mailbox? Enter 1 for Yes or 2 for No. PH_Sub_EnrollSetSecurityCode SS010 PH_Sub_YouHaveNotBeenListed You will not be listed in the directory since a listing requires both your recorded name and a spelled name. Callers will have to know your extension number to reach you or leave you a message.
Prompt Prompt text by prompt number Phrase(s) containing prompt SY016 ...minutes. PH_SysMgr_FreeTime SY017 The clock is set to... PH_SysMgr_TheClockIsSetAt SY018 The date is set to... PH_SysMgr_TheDateIsSetAt SY019 The system is in day mode. PH_SysMgr_SystemIsIn SY020 The system is in night mode. PH_SysMgr_SystemIsIn SY021 The system is in alternate greeting mode.
Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Prompt Prompt text by prompt number Phrase(s) containing prompt SY051 ...on... PH_SysMgr_OnDays SY052 The schedule was not changed. PH_SysMgr_ScheduleNotChanged SY053 Would you like to delete it? PH_SysMgr_LikeToDeleteIt SY054 Enter the new clock time to the minute.
Prompt Prompt text by prompt number Phrase(s) containing prompt SY082 ...using driver version... PH_SysMgr_DriverVersion SY083 ...and firmware version... PH_SysMgr_FirmwareVersion SY084 Would you like to change the greetings for... PH_SysMgr_ChangeBoxGreetings SY085 Ready to play and record.
TABLE•3 Prompts by phrase name Doc. No. 8558 - Release 1.0 June 2004 This table provides a list of the system phrases, sorted alphabetically by phrase name. The list includes: • The phrase name • The phrase text • The prompts associated with the phrase Phrase name Phrase text Includes prompts PH_Box_AllPagePortsBusy Now All page ports are busy now. MB026 PH_Box_BadIDorPassword [I'm sorry,] the security code you entered isn't correct. | I did not hear your selection.
Phrase name Phrase text Includes prompts PH_Box_GreetingIntro The person you are trying to reach... MB017 PH_Box_HasBeenPaged …has been paged MB030 PH_Box_HelloIHaveACallFor This is the voicemail system calling with a message SL017 for . | extension .| Please enter DR012 SUBPH_NumberString your personal ID now to receive the message. SR010 PH_Box_IfThisisUrgent If this is an urgent message, enter 9.
Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Phrase name Phrase text Includes prompts PH_Box_TransferToPagerService Please wait while I transfer you to the pager service. MB031 PH_Box_VoiceDetectBoxGoodbye Thank you, and goodbye. MB016 PH_Box_WillRecordMessageNow I'll record your message at the tone; when you are MB006 MB008 finished, hang up, or stay on the line for further options. | If you'd like to leave a message, I'll record HB003 it now.
Phrase name Phrase text Includes prompts PH_Chk_GotYourMessageTo Got your last message to... SL062 PH_Chk_GuestHasSavedMsgs You have | saved messages. SL039 SL134 PH_Chk_HasntGotButLeft Hasn't heard your last message, but left [a | an urgent] message. SL065 SL066 PH_Chk_ICannotDeleteFax I cannot delete this fax right now. FM080 PH_Chk_InYourMessageBox ...in your message box. SL122 PH_Chk_LastMemberAt The last member heard it |today | yesterday | SR026 days ago | at
Xen Mail CTI Conversation Guide Phrase text PH_Chk_MAM_VMNet_ResendableNew ME028 To resend, enter 4, check next, 5; delete, 6; archive, 7; time-stamp, 8; redirect, 9; save as new, ME035 0. | Repeat message, pound. PH_Chk_MAM_VMNet_ResendableOld To resend, enter 4, check next, 5; delete, 6; archive, 7; time-stamp, 8; redirect, 9 |; save as new, 0. | Repeat message, pound. ME028 ME032 ME035 PH_Chk_MessageArchived Message archived.
Phrase name Phrase text Includes prompts PH_Chk_NetReceipt ...was transmitted. NT021 PH_Chk_NoFurther There are no further messages. SL016 PH_Chk_NoNewVoice There are no new voice messages. SL137 PH_Chk_NoNewVoiceOrFax There are no new voice or fax messages. SL138 PH_Chk_PerMessageReceipt Got the message you sent | today | yesterday | days ago| at
Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Phrase name Phrase text Includes prompts PH_Chk_XUrgent urgent. SL088 SL089 SL090 SL091 SL092 SUBPH_NumberTrailing SD022 PH_Chk_YouHaveNew You have new messages. | There are no SL039 new messages. SUBPH_YouHave1 SL040 SUBPH_NumberTrailing SL032 PH_Chk_YouHaveReview There are no old messages to review. | You have | SL033 one old message | messages | to review.
Xen Mail CTI Conversation Guide Phrase name Phrase text Includes prompts PH_Dir_GroupName <1 second of silence> <1 second of silence> GL002 PH_Dir_NameOrExt Extension |. DR012 SUBPH_NumberString PH_Dir_NameYesOrNo To confirm, enter 1. To hear the next name, enter 2. DR030 PH_Dir_NoMatches There are no matches to the three letters you entered | To try another name, enter 1. PH_Dir_NoMoreMatches There are no further matches to the three letters you SP004 entered.
Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Phrase name Phrase text PH_Dlv_MessageDeliveryIs DS005 Message delivery to your |work phone | home phone | pager | spare phone| is | Delivery to your fax DS006 DS007 machine is | on | off. DS008 FM004 GL007 GL008 PH_Dlv_NoChangeOverPhone I'm sorry, this schedule has a delivery mode that cannot be changed over the phone. DS026 PH_Dlv_NoScheduledDays There are currently no scheduled days.
Xen Mail CTI Conversation Guide Phrase name Phrase text Includes prompts PH_Fax_EnterFaxNumber Please enter the |area code and phone number |complete phone number| of your fax machine. | When you're finished, enter star. FX019 FX020 GL025 PH_Fax_EnterStart I'll transfer you to a fax machine now. When you FB013 hear the fax tone, press the start button on your fax machine. PH_Fax_FaxNotAvailable I'm sorry, the document you requested is not available at this time.
Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Phrase name Phrase text Includes prompts PH_Fax_SystemDown I'm sorry, I can't receive a fax at this time. FB014 PH_Fax_SystemDown I'm sorry, I can't deliver a fax at this time. FB015 PH_Fax_WontHoldSoTakeMsg FB004 I'll record your message | You may leave a voice message | You may add to your voice message | at FB005 FB006 the tone. PH_Fax_YouAreInLine To wait for a fax machine, enter 1.
Phrase name Phrase text Includes prompts PH_FaxCk_FaxSavedAsNew Fax saved as new. FM029 PH_FaxCk_FaxSavedAsOld Fax archived. FM049 PH_FaxCk_FirstNextIsAnnotated The first | next | fax has this voice annotation... FM033 FM034 FM032 PH_FaxCk_FirstNextNotAnnotated The first| next | fax has no voice annotation. FM036 FM037 FM035 PH_FaxCk_FirstNextNotAnnotated The first | next | fax... FM059 FM060 FM058 PH_FaxCk_HandsFreeOfferUsual Num I'll deliver this fax to your usual fax machine.
Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Phrase name Phrase text PH_FaxCk_YouHaveFaxes You have no | one | new faxes | and... | SL039 and one | | e-mail item(s) to fax. | There FM007 FM008 is nothing to fax. SUBPH_NumberString FM012 DT031 EM237 EM238 EM239 PH_FaxCk_YouHaveVoicelessFaxes There are | is one | new fax(es) | without FM010 voice annotation. FM009 FM016 FM071 PH_FaxCk_YourFaxBox Your fax box has [a | an urgent] message.
Xen Mail CTI Conversation Guide Phrase name Phrase text Includes prompts PH_GAEN_DiskFanDown A problem has been detected. | A fan has failed in the disk storage system. | Please contact your system representative. ER028 ER032 ER029 PH_GAEN_DiskFullDebug Your disk is almost full. Logging of diagnostic traces has been suspended. | Please contact your system representative. ER005 ER029 PH_GAEN_DiskFullLog Your disk is almost full. Logging of all call data has ER007 ER029 been suspended.
Xen Mail CTI Conversation Guide Phrase name Phrase text PH_GAEN_PMSLinkDown A problem has been detected. | The data link to the ER028 Property Mgmt System has failed. | Please contact ER027 ER029 your system representative. PH_GAEN_PowerSupplyBadVoltage A problem has been detected. | At least one of the power supplies is malfunctioning. | Please contact your system representative. ER028 ER030 ER029 PH_GAEN_PowerSupplyDown A problem has been detected. | One of the power supplies has failed.
Xen Mail CTI Conversation Guide Phrase name Phrase text Includes prompts PH_Group_AddedorDeleted |added. | deleted.| GR014 GL018 PH_Group_AddMemberbyExt GR056 To add a member, please enter the extension number, | for remote sites. | or, to spell the person's SR012 last name, enter pound pound. | To exit, enter star. SR043 NT033 SR047 GL017 PH_Group_AddMemberbyName To add a member, please enter the first three letters of the person's last name. |For Q, enter 7; for Z, enter 9.
Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Phrase name Phrase text PH_Group_Created Private | Open| group created. Ready to add the first GR021 member to this group. | Local access group created. GR022 GR071 Ready to add the first member to this group. PH_Group_DelMemberbyExt To delete a member, please enter the extension number, | for remote site | or, to spell the person's last name, enter pound pound. To exit, enter star.
Phrase name Phrase text Includes prompts PH_Group_NameAndOrNumber Group number is . GR013 GR062 SUBPH_NumberString PH_Group_NoMatches There are no |further| matches to the |group number SP004 GR030 | three letters| you entered. Would you like to try GR029 again? SP004 GR031 SP070 PH_Group_NoMembers This group has no members. GR036 PH_Group_NoMoreMatches There are no |further| matches to the three letters you entered. | I'm sorry, there is no such extension number.
Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Phrase name Phrase text Includes prompts PH_Gst_HowNiceToHear How nice to hear from you! SL001 PH_Hold_AllStillBusy I'm sorry, all lines are |still| busy. HD001 HD002 PH_Hold_AttemptPutYou I will attempt to put you through. Please stay on the HD007 line.
Phrase name Phrase text Includes prompts PH_Leave_AskForName Please enter the first three letters of the person's last name | for Q, enter 7; for Z, enter 9. | Please enter the letters now|. Or, enter pound pound to select by extension number. SR003 GL004 DR002 GL005 PH_Leave_Beep <1 millisecond of silence|> GL021 PH_Leave_CancellingGroupMsg Canceling group message. SR041 PH_Leave_CantAccessMessage I'm sorry, I can't access |this | the next| message right now.
Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Phrase name Phrase text Includes prompts PH_Leave_RecordingthenBeep Recording... SR042 PH_Leave_SendingGroupMessage Sending group message. SR040 PH_Leave_ShouldListNotHeardMsg List who has not heard this message? SR024 PH_Leave_SorryCantAccess I'm sorry, I can't presently access...
Xen Mail CTI Conversation Guide Phrase name Phrase text Includes prompts PH_Net_Lv_AskForExtOrGrpAtNode For groups at... | remote site | please enter the extension [number] or to spell the person's last name, enter pound pound | or enter pound pound to spell the person's last name | for groups and remote sites. NT036 NT004 SR012 SR043 NT031 NT027 SR047 NT037 NT026 PH_Net_Lv_AskForGrpAtNode Please enter the three digits of the group number at...
Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Phrase name Phrase text Includes prompts PH_Opt_MessageDelivery Message Delivery: For your work phone, enter 4; home phone, 5; pager, 6; spare phone, 7 | fax machine, 8. ME007 FM001 PH_Opt_NewMessages To hear new messages, enter 4; leave messages, 5; ME002 review old messages, 6; setup options, 7. PH_Opt_NoNewHearReceipts There are no new messages.
Xen Mail CTI Conversation Guide Phrase name Phrase text Includes prompts PH_PTF_WillBeSent The fax will be sent shortly. FM086 PH_PTF_YourFaxWillBeSentTo Your fax will be sent to... FX021 PH_Rec_DialtoneDetected An interruption has occurred; to continue, enter 1. GL016 PH_Rec_EnterPauseToContinue To continue recording, enter 8. SR016 PH_Rec_EnterTTToContinue Enter any digit to continue. GL019 PH_Rec_OutOfSpace I'm sorry, I'm out of message space and can't record GL013 any more.
Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Phrase name Phrase text PH_Spdl_ForLaterEnter For later today, enter 0; for tomorrow, 1; for 2 days DS020 from now, 2; and so on. To indicate a month and day, enter 9. PH_Spdl_FutureAt |Today | Tomorrow | | at .
Xen Mail CTI Conversation Guide Phrase name Phrase text Includes prompts PH_Spdl_WithReceipt ...with return receipt requested. SD016 PH_Spr_CouldNotRecognize I'm sorry, I cannot understand your voice. Use your SC005 telephone to enter the extension number now. Otherwise I will transfer you to the operator. PH_Spr_DidNotHearYou I'm sorry, I did not hear you. SC006 PH_Spr_DidNotRecGotoOperator I'm sorry, I did not hear you.
Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Phrase name Phrase text Includes prompts PH_Sub_ChooseACodeWillNotForget Choose a code that you will not forget. The code should be three to ten digits. | Please enter your security code now. | When you're finished, enter star. SP020 SP078 GL025 PH_Sub_CurrentNumberHasSpecial The current phone number contains special dialling DS016 codes that cannot be entered over the phone.
Xen Mail CTI Conversation Guide Phrase name Phrase text Includes prompts PH_Sub_ExitOrAskForName To exit, enter star. | Enter the first three letters of the person's last name. | Please enter the letters now. | For Q enter 7, for Z enter 9. | Or, enter pound pound to select by extension number. SL109 SL110 DR002 GL004 GL005 PH_Sub_ForwardAllCallsIs Forward all calls to voicemail is currently... SP087 PH_Sub_GreatWelcomeToTheSystem SS002 Great! Welcome to the voicemail system.
Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Phrase name Phrase text PH_Sub_ListingInDirectoryIsNow Your listing in the directory is now |off | on|. Shall I SP052 |turn it on | leave it on|? GL007 GL008 GL009 GL010 PH_Sub_LowOnSpace The voicemail system is running low on recording GL011 space. Please delete all unnecessary messages. PH_Sub_MainMenu Main Menu.
Xen Mail CTI Conversation Guide Phrase name Phrase text Includes prompts PH_Sub_SecurityCodeNowActive Your new security code has now been activated. SP027 PH_Sub_SeeYouLater If you'd like to try an extension, you may do so now. See you later. SP002 PH_Sub_SetSecurityCode Would you like to set your security code? SP018 PH_Sub_SetupOptionsComplete Setup options complete. Would you like to review SP057 them? PH_Sub_ShouldBeThreeToTen I’m sorry. Your security code should be 3 to 10 digits.
Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Phrase name Phrase text PH_Sub_WhenCallersCantReachYou When callers can't reach you directly they will go to SS007 your voice mailbox. To encourage callers to leave you a message, your mailbox should include a personal message to greet them. PH_Sub_WillHaveSameGreeting You will have the same greeting for when you are SS014 not available and when you are on the phone. At the GL025 tone, please record your personal greeting.
Xen Mail CTI Conversation Guide Phrase name Phrase text Includes prompts PH_SysMgr_AnnounceIsOffOrOn Fax notification for the operator's mailbox is currently |on | off|. Shall I |leave | turn| it on? SY007 GL007 GL008 GL010 GL009 PH_SysMgr_AskForFaxVoice Annotation Ask for voice annotation when callers leave faxes for the public fax box? SY086 PH_SysMgr_CantAccessMailbox I'm sorry. This mailbox, or its messages, are now in SY012 use. Please try again later.
Doc. No. 8558 - Release 1.0 June 2004 Xen Mail CTI Conversation Guide Phrase name Phrase text PH_SysMgr_FaxExtensionIs The fax extension is . | Is this correct? SY001 SY003 SUBPH_NumberString PH_SysMgr_FaxNotifyAlwaysOr Never Enter 1 to always leave a public notification message when a fax arrives. | Enter 2 to disable leaving public notification messages when a fax arrives.
Xen Mail CTI Conversation Guide Phrase name Phrase text Includes prompts PH_SysMgr_OperatorBoxIs The operator's mailbox is | | not specified|. Would you like to change it? SY008 SY009 SY010 SUBPH_NumberString PH_SysMgr_OperatorSetupComplete Operator mailbox setup complete. SY060 PH_SysMgr_PortsActive voicemail ports are active... SUBPH_NumberLeading SY081 PH_SysMgr_QNumber Q .
Xen Mail CTI Conversation Guide Phrase name Phrase text Includes prompts PH_Xfer_Announce GL022 PH_Xfer_CallForExt Call for extension . MB010 SP031 SUBPH_NumberString PH_Xfer_CallForName Call for . MB010 PH_Xfer_CallFrom Call from . MB012 PH_Xfer_Confirm Please enter 1 to take the call, or 2 and I'll take a message. MB013 PH_Xfer_HoldOn MB020 Please hold on while I try the fax machine. Remember, press the start button when you hear the MB009 tone.
Xen Mail CTI Conversation Guide Doc. No. 8558 - Release 1.
TABLE•4 Unnumbered prompts Most of the voice fields for system prompts are located on the Voice Prompt Editor screen. Additional prompts are located on other screens and are defined as unnumbered prompts. This table provides a list of these unnumbered prompts, grouped according to the console screen on which they are located. The list includes: • The path and file name, including the OGM subdirectory. “xx” designates your two-character language code. For example “us” is English.
Xen Mail CTI Conversation Guide Path and file name Screen location Unnumbered prompt text Prompt\Ogm\xx\0b-01-00\ 03-E6-80\Name.ogm Groups Directory Sales. Prompt\Ogm\xx\0b-01-00\ 03-E6-81\Name.ogm Groups Directory Shipping. Prompt\Ogm\xx\0b-01-00\ 03-E6-82\Name.ogm Groups Directory Technical Support. Prompt\Ogm\xx\0b-01-00\ 03-E6-83\Name.ogm Groups Directory Accounts. Prompt\Ogm\xx\0b-01-00\ 0c-E6-80\Name.ogm Groups Directory Numeric directory. Prompt\Ogm\xx\0b-01-00\ c-E6-81\Name.
Xen Mail CTI Conversation Guide Unnumbered prompts (Continued) Screen location Unnumbered prompt text Prompt\Ogm\xx\0b-00-00\ 01-00-00\Name.ogm Transaction Directory The interview box Prompt\Ogm\xx\0b-00-00\ 01-00-00\Int01.ogm Transaction Directory I’m going to ask several questions. After each please reply. First, whom are you trying to reach? Prompt\Ogm\xx\0b-00-00\ 01-00-00\Int02.ogm Transaction Directory Who’s calling, please? Prompt\Ogm\xx\0b-00-00\ 01-00-00\Int03.
Xen Mail CTI Conversation Guide Doc. No. 8558 - Release 1.
Shortcuts Use shortcuts to accelerate your responses to the system. Voice messaging Enter your personal ID and security code (if required), then enter the following shortcuts to do these tasks.
Xen Mail CTI Conversation Guide E-Mail Integration Package * Enter your personal ID and security code (if required), then enter the following shortcuts to do these tasks. Task Shortcut Check new e-mail messages Check old e-mail messages Turn e-mail totalling on or off Change your e-mail password Check today’s calendar or hear new appointments Check today’s tasks Doc. No. 8558 - Release 1.0 June 2004 4 This feature may not be available at your site.