Xen IPK Xe n M a i l C T I I n s ta l l at i o n Guide NEC Business Solutions Ltd Doc. No. 8557 - Release 1.
NEC Business Solutions Ltd June 2004 Doc. No. 8557 - Release 1.
Table of Contents Chapter 1 Chapter 2 Doc. No. 8557 - Release 1.1 June 2004 Chapter 3 Introduction Section 1 Overview- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1 About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
June 2004 NEC Business Solutions Ltd Section 10 Using Dial Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Section 11 Using keyboard chat. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Xen IPK Table of Contents Setup steps- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 74 Section 5 TeLANophy workstation hardware and software requirements . 75 Section 6 Setting up TeLANophy network protocols . . . . . . . . . . . . . . . . . . 76 Section 7 TCP/IP for Windows 98 or later. . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Section 8 TCP/IP for Windows NT 4.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
June 2004 NEC Business Solutions Ltd Doc. No. 8557 - Release 1.
Chapter 1– Introduction Introduction SECTION 1 Chapter 1 About this guide OVERVIEW The Installation Guide contains instructions for setting up the voice messaging system. Refer to, Chapter 2– Setting Up the System to begin the set up process. Conventions This guide uses the following conventions: User input Information that the user types appears in a unique font. For example, type MSGORDER and press ENTER. Key names Names of keys on the keyboard appear in capital letters. For example, ALT+TAB.
June 2004 SECTION 2 BATTERY DISPOSAL AND SAFETY NEC Business Solutions Ltd The XenMail CTI system includes a battery list below. When disposing of these batteries, you must comply with applicable Federal and State regulations regarding proper disposal procedures. IMPORTANT SAFEGUARDS FOR BATTERY DISPOSAL DO NOT PLACE USED BATTERIES IN YOUR REGULAR TRASH! THE PRODUCT YOU PURCHASED CONTAINS A NICKEL-CADMIUM OR SEALED LEAD BATTERY.
Xen IPK Xen Mail CTI Installation Guide Related documentation The product disc contains this guide, the System Management Guide, the System Conversation Guide, and the User Guide in the PDF format. If you need Acrobat Reader to access a PDF file, you can install it from the voice messaging system’s disc.
June 2004 NEC Business Solutions Ltd Doc. No. 8557 - Release 1.
Chapter 2 – Setting Up the System Setting Up the System SECTION 1 NEW WITH THIS PRODUCT Chapter 2 After reviewing the information in the table below, proceed to the “Setup Overview” on page 6. Setting up the XenMail CTI Previous setup procedure New setup procedure Everything you need to run the XenMail CTI is preinstalled. To begin using the system, install the voice messaging system board into a slot in the phone system.
June 2004 SECTION 2 SETUP OVERVIEW NEC Business Solutions Ltd The XenMail CTI is a fully tested and assembled voice messaging system. The voice messaging system software, a modem and custom OS/2 Warp 4.0 operating system software are preinstalled on a board that you place in the phone system. The following steps offer guidelines for setting up a new XenMail CTI package. You can also use these steps if you are “upgrading” to XenMail CTI package from a different product.
Xen IPK Xen Mail CTI Installation Guide SECTION 3 INSTALLING THE VOICE MESSAGING SYSTEM BOARDS The voice messaging system board provides all voice messaging system application functions and voice recording storage on their hard disks. To install the voice messaging system board in the phone system, perform the following procedure. For an illustration of the main board used for all systems, see “About the system board.” To install the voice messaging system board(s) 1 Turn off the phone system.
June 2004 NEC Business Solutions Ltd SECTION 4 Perform the procedure below in the following scenarios: CONNECTING • If you want to access the voice messaging system’s hard drive using a monitor, keyboard, and mouse plugged directly into the voice messaging system board. (When you are on-site and the system is accessible.) • If you want to utilise a LAN connection for TeLANophy and to perform network backups. • If you want to utilise a modem for remote access connections.
Xen IPK Xen Mail CTI Installation Guide SECTION 5 INTEGRATION OVERVIEW The basic integration between the phone system and the voice messaging system is set up using procedures found in this section and in your phone system manufacturer’s documentation. In this section, you specify how the phone system will work with the voice messaging system integration by assigning extension numbers and setting up hunt groups, trunk routing, and call overflow. See “Programming the Phone System” on page 10. Doc. No.
June 2004 SECTION 6 PROGRAMMING THE PHONE SYSTEM NEC Business Solutions Ltd To set up the phone system to support digital voice messaging, complete the procedures in this section. The following table describes the key functions on individual stations.
Xen IPK Xen Mail CTI Installation Guide To assign phone type Memory block 7-2 assigns port numbers and specifies the ports as Digital Voicemail (DVM) ports. 1 Press the LK7 key. 2 Press the LK2 key. 3 Enter the port number of the first voice messaging system port. NOTE: Ports 01 and 02 cannot be assigned as voicemail. 4 Press the LK7 key to assign the port as DVM. 5 Press the TRANSFER key to save the port assignment and advance to the next port. 6 Repeat steps 4 and 5 for the remaining ports.
June 2004 NEC Business Solutions Ltd To set up a hunt group Memory block 4-14 assigns the first extension as the pilot hunt number. Memory block 4-15 assigns extensions to the hunt group. 1 Press the LK4 key. 2 Dial 14. 3 Press * twice, then enter the port number of the first voice messaging extension. 4 Press the LK2 key to assign the port as a master in the hunt group. 5 Press the TRANSFER key to save the pilot hunt number assignment and advance to memory block 4-15. 6 Press * twice and dial 14.
Xen IPK Xen Mail CTI Installation Guide To set up trunk routing Memory block 3-42 assigns direct inward termination (DIT) of central office (CO) lines during day mode for the system. Memory block 3-43 directs CO lines during night mode. Perform this procedure if you are planning to use the voice messaging system’s automated attendant. 1 Press the LK3 key. 2 Press the TRANSFER key. 3 Dial 42. 4 Press * four times, then enter the number of the first CO line to ring the voice messaging system.
June 2004 NEC Business Solutions Ltd To make the call forwarding on busy/no answer setting available by class of service Memory block 1-8-08 enables the selected class of service to forward calls on busy/no answer. 1 Press the LK1 key. 2 Press the LK8 key. 3 Dial 08. 4 Enter the class of service number. 5 Press the RECALL key. 6 The LK5 key is lit when the forwarding on busy/no answer setting is available to the selected class of service. Press the LK5 key if it is not already lit.
Xen IPK Xen Mail CTI Installation Guide To make the live record setting available by class of service Memory block 1-8-08 enables the selected class of service to use the live record feature from the phone. 1 Press the LK1 key. 2 Press the LK8 key. 3 Dial 08. 4 Enter the class of service number. 5 Press the RECALL key to advance to page 4. 6 Press the LK5 key to make the live record setting available to the selected class of service.
June 2004 NEC Business Solutions Ltd To assign the extension number of the voice messaging system for live record Memory block 1-8-26 identifies the voice messaging ports available for live record. 1 Press the LK1 key. 2 Press the LK8 key. 3 Dial 26. 4 Enter the extension number of the voice messaging system hunt group master port. 5 Press the TRANSFER key to save the port settings. 6 Press the ANSWER key twice to exit the port assignment for live record.
Xen IPK Xen Mail CTI Installation Guide To program individual stations for call forward on busy/no answer 1 Go off hook. 2 Dial 43, then enter the extension number of the first voice messaging system port. 3 Hang up. To cancel call forward or call forward on busy/no answer for individual stations 1 Go off hook. 2 Do one of the following: • Dial 42 to cancel call forward all calls. 3 Do one of the following: • Dial 42 to cancel call forward all calls. • Dial 44 to cancel call forward on busy/no answer.
June 2004 SECTION 7 SETTING UP THE VOICE MESSAGING SYSTEM SOFTWARE NEC Business Solutions Ltd You must set up the voice messaging system software to: • Perform network backups • Use TeLANophy • Select system languages To do so, review the following table and then perform the procedure, “To set up the voice messaging system software” on page 18.
Xen IPK Xen Mail CTI Installation Guide 8 Type y to proceed with the voice messaging system Setup utility. 9 From the Setup Type menu, type 2 to choose “Configure system” and press ENTER. 10 Press ENTER to confirm that the voice messaging software is installed on drive E. 11 Press ENTER to confirm that the voice messaging software is installed in the Vmail directory. 12 Review the features and options available with your new system that are listed on-screen. Press ENTER to continue.
June 2004 NEC Business Solutions Ltd 5 If you selected IPX/SPX, perform the appropriate action below. Otherwise, go to step 5. • To select “Version 3.x or 4.x bindery mode,” type 1 and press ENTER. • To select “Version 4.x directory service,” type 2 and press ENTER. To set up the voice messaging system software, continued 1 If you selected “Version 3.x or 4.x bindery mode,” perform the following actions. Otherwise, go to step 2. • Type m and press ENTER.
Xen IPK Xen Mail CTI Installation Guide To set up the voice messaging system software, continued 1 From the TeLANophy Server Name menu, perform one of the following actions: • To enter a name for the voicemail server, type m and press ENTER. Type the server name and press ENTER. • To use the default server name, press ENTER. “Vserver” is the default server name. 2 Confirm your entry is correct. Press ENTER to continue.
June 2004 SECTION 8 CHANGING THE KEYPAD MAP NEC Business Solutions Ltd Callers interact with the voice messaging system by using the keypads on their touch-tone phones. The keypad map determines how digits are mapped to letters. Each digit on a caller’s phone is mapped to two or three letters in the voice messaging system. Callers can enter a wildcard digit in place of any letter when they are not sure of the letter.
Xen IPK Xen Mail CTI Installation Guide To change the keypad map 1 Shut down the voice messaging system by pressing ESC at the Banner screen and then follow the system prompts. 2 To open an OS/2 command prompt from the voice messaging system, do one of the following: • If you are using a monitor, keyboard, and mouse plugged into the voice messaging system board to access the voice messaging screens, go to the OS/ 2 desktop and select the OS/2 Window icon.
June 2004 SECTION 9 SIGNING IN AND SIGNING OUT NEC Business Solutions Ltd Some of the procedures in this guide require that you sign in to the system before you can change any system settings. Use the following procedures to sign in and out of the system. For security reasons, it is a good idea to change the sign-in ID which is the personal ID for the system’s default system manager.
Chapter 3 – Remote Access Remote Access SECTION 1 REMOTE ACCESS OVERVIEW Chapter 3 Using remote access software, you can establish a direct or modem connection with the voice messaging system to perform setup, maintenance, and troubleshooting tasks. Remote access software is preinstalled on the voice messaging system, but you need to install it on the support computer. To do so, see "Setting up the support computer" on page 8.
June 2004 SECTION 2 SETTING UP THE SUPPORT COMPUTER NEC Business Solutions Ltd Before you can establish a remote access connection with the voice messaging system, you need to install CoSession Windows remote software version 7.0 on the support computer. Remote access software is preinstalled in the C:\Cs2 directory on the voice messaging system. When you install the software, the remote software setup program will automatically detect the support computer’s modem settings.
Xen IPK Xen Mail CTI Installation Guide To install remote access software, continued 1 Clear the “NetWare SPK,” “NetBIOS,” and “WinSock” selections. 2 Select “Modem/Serial” and click “OK.” 3 Follow the on-screen instructions until you reach the Viewer Default Modem Settings window. 4 When prompted, use one of the following field value sets for setting up the connection. Direct connection • Modem Name: Direct-Connect • For Q revision Q931 or higher, the direct connect Baud rate is 57,600.
June 2004 SECTION 3 PREPARING AN EXISTING SUPPORT COMPUTER NEC Business Solutions Ltd If your support computer uses MS-DOS remote software to support other voice messaging systems, perform the following procedure before installing the CoSession Windows remote software. This procedure is necessary to prevent the CoSession Windows remote software installation from overriding the MS-DOS remote software settings.
Xen IPK Xen Mail CTI Installation Guide SECTION 4 SETTING UP A SUPPORT COMPUTER ’S PHONE BOOK The support computer’s phone book stores basic connection information, such as modem type, COM port, and baud rate settings. This information is used to communicate with the voice messaging system.
June 2004 NEC Business Solutions Ltd To set up the Default phone book entry 1 Start the remote software on the support computer. 2 From the CoSession Remote Viewer Control Center window, click “Phone book.” 3 In the Phone Book window, confirm that the “Name” field contains “Default.” 4 For modem connections, in the “Phone ID” field, enter digits routinely used for making calls, such as 0. 5 In the Communications type box, click “Setup.
Xen IPK Xen Mail CTI Installation Guide To add a phone book entry 1 In the Phone Book window, click “New.” 2 In the New phone book entry dialogue box, click “Default” to use the settings for the Default phone book entry. 3 In the “Name” field, type a name for the voice messaging system, such as the company name. Each voice messaging system name must be unique. 4 Type a description in the “Description” field, if appropriate.
June 2004 SECTION 5 STARTING AND ENDING A REMOTE ACCESS CONNECTION NEC Business Solutions Ltd Remote access software lets you access the voice messaging system application from a support computer. To start a remote access connection, review the connection requirements on this page and then perform the procedure, "To establish a remote access connection" on page 14. Only one remote access connection can be maintained at a time. Once you have established a connection, the Remote Control window appears.
Xen IPK Xen Mail CTI Installation Guide To establish a remote access connection 1 Make sure the phone book is set up as described in "Setting up a support computer’s phone book" on page 11. 2 Start the remote software on the support computer. 3 Do one of the following: • If the voice messaging system you want to call is displayed in the “Name” field, continue to step 4. • If not, select a different phone book entry from the “Name” menu. 4 Choose “Call.
June 2004 SECTION 6 USING THE OS/2 HOST PROCESS SWITCHER NEC Business Solutions Ltd Once you establish a remote access connection with the voice messaging system, you can use the OS/2 Host Process Switcher to switch between applications. In addition, you can use the Process Switcher to open an OS/2 command prompt necessary to access files or customise settings on the voice messaging system. To use the OS/2 Host Process Switcher 1 Establish a remote access connection.
Xen IPK Xen Mail CTI Installation Guide SECTION 7 CHANGING THE REMOTE ACCESS DEFAULT LOGON NAME AND PASSWORD Each phone book entry you create uses a logon name and password to access the voice messaging system. The default logon name is “support,” and the default password is “voice.” For improved security, you may want to change these settings. The logon name and password are case-sensitive and must be set the same on both the voice messaging system and the support computer’s phone book entries.
June 2004 NEC Business Solutions Ltd To change the remote access default logon name and password, continued 1 Press F8 and follow the on-screen instructions to change the password. 2 Press F10 and type y to save your changes. 3 Press F11 to exit the Script File Generator utility. 4 End the remote access connection.
Xen IPK Xen Mail CTI Installation Guide SECTION 8 TRANSFERRING FILES You can use a remote access connection to transfer a file or group of files between the support computer and voice messaging system. Files transferred between the support computer and the voice messaging system are copied (not moved). To transfer files, perform the procedure, “To transfer files between the voice messaging system and support computer.
June 2004 SECTION 9 TRACKING REMOTE ACCESS CONNECTIONS NEC Business Solutions Ltd The remote software’s billing log stores the following information about each remote access connection: • The date the call occurred. • The starting and ending times of the connection. • The name and phone number of the voice messaging system. The billing log is a fixed-length record text file that you can format, print, or import into a database, spreadsheet, or word processing application.
Xen IPK Xen Mail CTI Installation Guide S E C T I O N 10 USING DIAL BACK The voice messaging system can receive a call, disconnect, and call back the support computer using Dial Back. If you routinely connect to a voice messaging system through a long-distance call, Dial Back may reduce longdistance phone charges. Perform the following procedure to set up Dial Back. Once you have set it up, start a remote access connection, as described in "To establish a remote access connection" on page 14.
June 2004 S E C T I O N 11 USING KEYBOARD CHAT NEC Business Solutions Ltd With keyboard chat, you can use the support computer to exchange messages with an on-site system manager. This individual can access the voice messaging system using a keyboard and monitor plugged into the system. Communicating using keyboard chat may prevent the need for an additional long-distance phone call.
Chapter 4 – Backing Up & Restoring the System Backing Up & Restoring the System Chapter 4 SECTION 1 The backup and restore utilities let you: USING THE BACKUP • Back up files after installation or before a major software upgrade from the voice messaging system screen. • Transfer backup files to your support computer. • Restore backup files if your system crashes or equipment fails.
June 2004 SECTION 2 INSTALLING THE BRFT REMOTE NEC Business Solutions Ltd If the voice messaging system is not connected to a LAN, the support computer can be used for backups. To enable the BRFT utility, install the BRFT Remote on the support computer that you use to establish remote access connections. For Windows 95 computers, perform the procedure to the right. Otherwise use the procedure below. To install BRFT Remote 1 Insert the voice messaging system’s disc in the support computer's CDROM drive.
Xen IPK Xen Mail CTI Installation Guide SECTION 3 INSTALLING NETWORK PROTOCOLS FOR BACKUPS Either an IPX/SPX or a NetBIOS over TCP/IP configuration is required for network backups. You do not need an activation or an upgrade code to enable network backups. Perform the following procedure to enable network backups on your system.
June 2004 NEC Business Solutions Ltd To install network protocols for backups, continued 1 At the OS/2 command prompt, type f: and press ENTER. 2 Type cd \ and press ENTER. 3 Type setup and press ENTER. 4 Type y to proceed with the voice messaging system Setup utility. 5 From the Setup Type menu, type 2 to choose “Configure System” and press ENTER. 6 Follow the on-screen instructions until you reach the Update Configuration menu.
Xen IPK Xen Mail CTI Installation Guide 15 If you selected “Version 4.x directory service,” perform the following actions: • Type m and press ENTER. Type the correct value for the “NetWare name context” field and press ENTER. • Confirm your entry is correct. Press ENTER to continue. • Type m and press ENTER. Type the correct value for the “Preferred NetWare server name” field and press ENTER. • Confirm your entry is correct. Press ENTER to continue.
June 2004 SECTION 4 SETTING THE VOICE NEC Business Solutions Ltd Windows connection with NetBIOS MESSAGING SYSTEM To set the voice messaging system to log on to a Windows ME, 98, NT or 2000 network with NetBIOS over TCP/IP, you need to: TO LOG ON TO A • Add the Windows user ID and password with network access rights. NETWORK • Log on to the NT domain or Workgroup from the voice messaging system. • Map a network drive on the computer.
Xen IPK Xen Mail CTI Installation Guide Automatic Windows log on After performing the procedures on page 46, you can set up your voice messaging system to automatically log on to a Windows network by performing the following procedure. If you prefer to avoid the security risks of automatically logging on, you can use the second and third procedures on page 46 to manually log on. To automatically log on to Windows NT with NetBIOS 1 Make a backup copy of the Startit.cmd file.
June 2004 NEC Business Solutions Ltd 6 Delete the default by typing net user admin /delete and pressing ENTER. 7 Log off the new admin by typing logoff and pressing ENTER. NetWare connection To set the voice messaging system to log on and attach to a Novell NetWare network, you need to edit three files: Nconnect.cmd, Rconnect.cmd, and Startit.cmd. To do so, perform the following three procedures. To edit the Nconnect.
Xen IPK Xen Mail CTI Installation Guide additional servers as necessary. To edit the Rconnect.cmd file 1 At the OS/2 command prompt, type e: and press ENTER. 2 Type cd \vmail and press ENTER. 3 Make a backup copy of the Rconnect.cmd file. 4 Using the OS/2 text editor, open the Rconnect.cmd file. To do so, type tedit rconnect.cmd and press ENTER. 5 Go to the line “set dozetime=10.” 6 If necessary, replace 10 with the number of minutes between polls made to the network by the Rconnect.cmd file.
June 2004 SECTION 5 SETTING UP A REMOTE WINDOWS COMPUTER FOR BACKUPS NEC Business Solutions Ltd You can set up a remote Windows computer without a Windows network domain for backing up the voice messaging system. Based on the version of Windows that you are using, perform the applicable set of procedures on the next three pages. For more detailed instructions, ask your network administrator or refer to the Windows network documentation.
Xen IPK Xen Mail CTI Installation Guide Windows NT or 2000 setup To set up an NT or 2000 workgroup 1 Log on to the Windows NT or 2000 computer with administration access rights. 2 Right-click the My Computer icon and select the Properties menu. 3 In the Network Identification tab, confirm that the computer name is all one word with no spaces. 4 Click “Properties” and set up a unique Workgroup name, which must be different than any domain on the network.
June 2004 NEC Business Solutions Ltd To set up share-level access for NT or 2000 1 On the Windows computer desktop, double-click the My Computer icon. 2 Right-click the drive or directory that you want the voice messaging system to share and then click the Sharing menu. 3 Select the “Share this folder” field and set the appropriate Share name. NOTE: If you are sharing drive C, do not use the default C$ setting. Instead, select “New Share” and create a new sharing profile.
Xen IPK Xen Mail CTI Installation Guide SECTION 6 SCHEDULING SYSTEM BACKUPS It is a good idea to back up your voice messaging system files on a regular basis. You may also want to back up voice messaging system files after the initial installation, before upgrading the system, and after upgrading the system. You can use the Backup Schedule screen to schedule two different types of backups: • An immediate backup. See “To schedule an immediate backup” on page 53. • Two scheduled backups.
June 2004 NEC Business Solutions Ltd To schedule recurring backups 1 Go to the Backup Schedule screen. 2 In the “Name” field of the Immediate Backup section, type the name you want to use for the backup file set. 3 In the “Destination path” field, type the path to where you want the files saved. 4 In the “Contents” field, select which files that you want to back up. 5 In the “Frequency” section, select the frequency by typing an x next to one of the three options.
Xen IPK Xen Mail CTI Installation Guide Frequency Accepts an x in the space next to one of the three frequency options. For “Weekly,” type the letter representing the day. For the monthly schedule, type f for first or l for last and then the letter representing the day. Type the days in MTWHFSU format (H=Thursday, U=Sunday). Start time Sets the time for when the backup begins in hh:mmam format. For example, 2:00am. Start date Sets the date for when the backup begins in dd-mmm format.
June 2004 SECTION 7 TRANSFERRING BACKUP FILES NEC Business Solutions Ltd With the BRFT utility, you can use either a null modem serial cable or a modem to connect the BRFT Remote on the support computer to the BRFT Host on the voice messaging system. TIP: After transferring files to your support computer hard disk, copy them to an appropriate media for off-site storage.
Xen IPK Xen Mail CTI Installation Guide To transfer backup files to a support computer 1 Establish a remote access connection. See "To establish a remote access connection," on page 33 for details. 2 At an OS/2 command prompt, go to the E:\Vmail directory. 3 For a direct connection, type brfthost -d and press ENTER. For a modem connection, type brfthost -bn -m and press ENTER, where n represents the baud rate. For example, type -b9600 for a baud rate of 9600.
June 2004 SECTION 8 RESTORING SYSTEM FILES NEC Business Solutions Ltd If the voice messaging system's database becomes corrupt and unusable, you can restore system files from a recent backup using the Restore utility. For LAN backups, perform the procedure to the right. For other backups, perform the procedure on the next page. In rare cases, you may wish to reset the voice messaging system settings to the factory defaults.
Xen IPK Xen Mail CTI Installation Guide 9 At the Serial Port Configuration menu, select one of the following: • 1 and press ENTER for “Select serial port.” • 2 and press ENTER for “Change baud rate.” NOTE: These settings must match the host’s BRFT serial port settings. 10 To save the new serial port settings for future BRFT connections, type 3 to save the settings. Otherwise, these settings are only valid for this connection. 11 Type 4 to return to the BRFT Connection menu.
June 2004 NEC Business Solutions Ltd To restore system default settings (disaster recovery) 1 Shut down the voice messaging system application. 2 Open an OS/2 command prompt from the voice messaging system by performing one of the following: • If you are using a monitor, keyboard, and mouse plugged into the voice messaging system board to access the voice messaging system screens, go to the OS/2 desktop and select the OS/2 Window icon.
Chapter 5 – Upgrading the Voice Messaging System Upgrading the Voice Messaging System SECTION 1 UPGRADE OVERVIEW Chapter 5 This chapter describes the process for upgrading an existing XenMail CTI package. To perform an upgrade, you will need the upgrade file that was provided when you purchased additional system options. Upgrading an existing system may include adding any or all of the following options: • New system languages. • Additional voice messaging system ports.
June 2004 SECTION 2 ADDING SYSTEM LANGUAGES AND PROMPTS NEC Business Solutions Ltd Perform the following steps to add system languages and prompts. You can also use these steps to change your default system language or remove a language and replace it with another selection. An upgrade file is not required for such tasks. Steps for adding a language 1 Configure the voice messaging system software to use additional languages and prompts.
Xen IPK Xen Mail CTI Installation Guide 13 Review the features and options available with your new system that are listed on-screen. Press ENTER to continue. 14 From the Add New Features menu, choose “Add new prompts” by typing the corresponding menu number and pressing ENTER. 15 When you have completed your selection, press ENTER to continue. 16 Follow the on-screen instructions to configure the system software for the languages that you want to add or update.
June 2004 SECTION 3 INCREASING THE NUMBER OF PORTS NEC Business Solutions Ltd Refer to the steps below to increase the number of ports on your system. Steps for adding ports 1 Program the phone system to assign extensions to the new ports, and revise the hunt group. 2 Configure the voice messaging system software to work with the additional ports. See “To add ports” on page 64. 3 Customise the new ports for your site.
Xen IPK Xen Mail CTI Installation Guide 13 Review the features and options available with your new system that are listed on-screen. Press ENTER to continue. 14 From the Add New Features menu, choose “Add voice ports” by typing the corresponding menu number and pressing ENTER. 15 When you have completed your selection, press ENTER to continue. 16 Follow the on-screen instructions to configure the system software for the additional ports.
June 2004 SECTION 4 ADDING FEATURE PACKAGES NEC Business Solutions Ltd To add feature packages, such as TeLANophy or ActiveFax, perform the following steps. Steps for adding feature packages 1 Ask your network administrator for the information required to set up the feature packages and network protocols at your site. Some feature packages require a LAN integration.
Xen IPK Xen Mail CTI Installation Guide To add feature packages 1 Shut down the voice messaging system application by pressing ESC at the Banner screen and then following the system prompts. 2 If you haven’t already done so for this upgrade, transfer the upgrade file from the support computer to the root (c:\) directory on the voice messaging system hard drive. See “Transferring files” on page 37.
June 2004 SECTION 5 SETTING UP ACTIONS AFTER GREETINGS NEC Business Solutions Ltd If the caller does not press any touchtone keys during the operator’s greeting, the system takes the action specified in the Action section of Application screen page 4. The actions for the operator box are the same as for a transaction box. If the operator’s extension is busy or does not answer after a set number of rings, calls go by default to the public interview box.
Xen IPK Xen Mail CTI Installation Guide APPLICATION SCREEN PAGE 4 E A S Y M A D E 20.
June 2004 NEC Business Solutions Ltd Doc. No. 8557 - Release 1.
Chapter 6 – Setting Up TeLANophy Setting Up TeLANophy SECTION 1 TELANOPHY OVERVIEW Chapter 6 TeLANophy is a suite of applications that combines features of the voice messaging software, the phone system, and a LAN. The TeLANophy suite consists of ViewMail®, ViewFax®, ViewCall® Plus (with PhoneBASIC™), and ViewMail for Microsoft Messaging. TeLANophy subscribers can use their workstations to access and manage voice and fax messages. Perform the following setup steps to use TeLANophy at your site.
June 2004 SECTION 2 CONFIGURING NETWORK PROTOCOLS FOR NEC Business Solutions Ltd Perform the following procedure to set up or reconfigure network protocols for TeLANophy. TELANOPHY To configure network protocols for TeLANophy 1 Ask your network administrator for the information required to set up network protocols. Refer to the table in Chapter 2 for details. 2 Shut down the voice messaging system application by pressing ESC at the Banner screen and then following the system prompts.
Xen IPK Xen Mail CTI Installation Guide SECTION 3 SPECIFYING STATION For ViewCall Plus to work correctly, the phone system’s station numbers must be entered into the voice messaging system. NUMBERS FOR VEWCALL PLUS To specify station numbers in the voice messaging system 1 Go to line 7 on Application screen page 1. 2 In the “Station numbers” field, enter the phone system station numbers that are connected to the voice messaging system ports. APPLICATION SCREEN PAGE 1 »1. Ans 5. Ans 2. Ans 6. Dial 3.
June 2004 SECTION 4 TELANOPHY WORKSTATION OVERVIEW NEC Business Solutions Ltd This chapter provides instructions for installing and setting up TeLANophy on user workstations. Setup steps 1 Make sure workstations meet hardware and software requirements. See “TeLANophy workstation hardware and software requirements” on page 75. 2 Set up network protocols on the TeLANophy workstations. See “Setting up TeLANophy network protocols” on page 76.
Xen IPK Xen Mail CTI Installation Guide SECTION 5 TELANOPHY WORKSTATION HARDWARE AND Hardware/software Requirements Hardware T PentiumII 300 with at least 128 MB RAM or better recommended (required by VMM) SOFTWARE T NIC REQUIREMENTS T PC-compatible sound device (optional) Memory and hard disk space T 16 MB of hard disk space T 8 MB RAM (16 MB or more recommended) T 52K conventional memory Operating system T Any of the following: • Microsoft Windows 98 • Microsoft Windows NT 4.
June 2004 SETTING UP TELANOPHY NETWORK PROTOCOLS TeLANophy workstations can use TCP/IP as the communications protocol. TeLANophy uses TCP port 1024. You need to know the TCP/UDP port to allow access through a firewall. Refer to the following sections to install and set up the TCP/IP protocol, and to use TeLANophy applications over wide area networks (WANs) and the Internet. • To set up TCP/IP workstation, see “TeLANophy workstation installation overview,” on page 81.
Xen IPK Xen Mail CTI Installation Guide SECTION 7 TCP/IP FOR WINDOWS 98 OR LATER Perform the following procedure to set up Windows 98 or later workstations that use TeLANophy applications with TCP/IP. To set up a Windows 98 or later workstation 1 From the Windows taskbar, choose “Start,” choose “Settings,” and then choose “Control Panel.” 2 In the Control Panel, double-click “Network.” 3 In the Configuration tab, check whether “TCP/IP protocol” is listed.
June 2004 SECTION 8 TCP/IP FOR WINDOWS NT 4.0 NEC Business Solutions Ltd Perform the following procedure to set up Windows NT 4.0 workstations that use TeLANophy applications with TCP/IP. Administrative rights are required to configure a workstation. If the buttons are shaded, you do not have administrative rights. To set up a Windows NT 4.0 workstation 1 From the Windows taskbar, choose “Start,” choose “Settings,” and then choose “Control Panel.” 2 In the Control Panel, double-click “Network.
Xen IPK Xen Mail CTI Installation Guide SECTION 9 TCP/IP FOR WINDOWS 2000 Perform the following procedure to set up Windows 2000 workstations that use TeLANophy applications with TCP/IP. Administrative rights are required for setting up a Windows 2000 workstation. Without administrative rights, an error message appears explaining that you have insufficient rights for changing settings.
June 2004 S E C T I O N 10 TESTING THE TCP/IP NEC Business Solutions Ltd To test the TCP/IP setup on individual workstations, perform the following procedure. SETUP To use the PING software 1 On the workstation, open an MS-DOS command prompt. 2 Type ping and press ENTER. 3 If you see a PING software reply message containing bytes received, the TCP/IP software is configured properly.
Xen IPK Xen Mail CTI Installation Guide S E C T I O N 11 TELANOPHY WORKSTATION INSTALLATION The installation files for TeLANophy applications are stored on the voice messaging system’s disc. There are two ways that you can install TeLANophy applications on individual workstations: • You can take the voice messaging system’s disc to each workstation and install TeLANophy applications from the disc. To use this method, see “Installing TeLANophy from a CD” on page 82.
June 2004 S E C T I O N 12 INSTALLING TELANOPHY FROM A CD NEC Business Solutions Ltd To install TeLANophy from a CD 1 At the workstation, insert the voice messaging support CD in the CD-ROM drive. 2 Choose “Start,” and then choose “Run.” 3 Refer to the table on page 81 for the TeLANophy application path. Type \setup and choose “OK.” Warning! ViewMail and ViewFax must be installed in the default directories.
Xen IPK Xen Mail CTI Installation Guide S E C T I O N 13 INSTALLING TELANOPHY FROM A NETWORK To install TeLANophy applications on individual workstations from a network, perform the following procedures. Because you must have network rights to create directories, copy files, and grant directory rights to other workstations, the network administrator may need to perform the “To copy TeLANophy installation files to a network directory” procedure for you.
June 2004 S E C T I O N 14 USING TELANOPHY APPLICATIONS WITH WANS AND THE INTERNET NEC Business Solutions Ltd TeLANophy clients or workstations can use TCP/IP to run TeLANophy applications over the Internet or a wide area network (WAN). The following conditions are required to establish a TCP/IP connection between a remote workstation and the voice messaging system: • The workstation is connected to the voice messaging system through a WAN, dial-up Internet service, or dedicated Internet connection.
Xen IPK Xen Mail CTI Installation Guide S E C T I O N 15 INSTALLING VIEWMAIL FOR MICROSOFT MESSAGING ON WORKSTATIONS This topic updates the item “Setting up TeLANophy Workstations” in Chapter 6 of this Installation Guide. Workstation requirements One of the following operating systems: Windows® 98 Windows NT® 4.
June 2004 NEC Business Solutions Ltd To install ViewMail for Microsoft Messaging (VMM) with Outlook 2002 1 Exit Outlook. 2 Uninstall previous versions of VMM using the Add/Remove Programs tool in the Windows Control Panel. 3 If using the 16-bit version of VMM, run VIEWBGON.EXE to completely remove VMM from your system. This utility is located in the Viewapps directory on the voicemail CD. 4 Install Microsoft Office XP. 5 Install Service Pack 1 for Microsoft Office XP at: http:/ office.microsoft.
Chapter A – About the System Board About the System Board SECTION 1 ABOUT THE SYSTEM BOARD Appendix A The voice messaging board provides all voice messaging system application functions and voice recording storage on its hard disk. To install the voice messaging system board, see “Installing the voice messaging system board.” To connect communication devices, see “Connecting communication devices.” Doc. No. 8557 - Release 1.
June 2004 NEC Business Solutions Ltd A Backplate Connector B SW2: Do not use. Keep the default settings as illustrated. C SW1: Do not use. Keep the default settings as illustrated. D Expansion Board Cable E Modem connector F Hard Drive LED: Indicates hard disk activity. H LAN connector I Keyboard connector J Mouse connector K COM (serial) port connector L VGA Monitor connector M SW3: By default, dip switch #1 is set to Off so that the voice messaging system application starts when the board is turned on.
Xen IPK Xen Mail CTI Installation Guide Q Shutdown LED: Red when switch is On and green when switch is Off. Once light goes out, you can safely turn off power to the KSU and disconnect the board. R MB LED and switch: Do not use. Must be set On at all times and the LED red. Daughter Board A F206 LED H VM Channel 5 B CGA LED I VM Channel 6 C Application LED J VM Channel 7 D VM Channel 1 K VM Channel 8 E VM Channel 2 L Fax Channel 1 F VM Channel 3 M Fax Channel 2 Doc. No. 8557 - Release 1.
June 2004 NEC Business Solutions Ltd Designation Control Purpose iCMC System Diagnostic Red LED Indicator After the board is installed, this LED lights to indicate initialisation and then turns off after the board is completely initialised, (after a few seconds).
Chapter B – Starting and Shutting Down the System Starting and Shutting Down the System SECTION 1 STARTING AND SHUTTING DOWN THE SYSTEM Appendix B Some procedures require that you shut down and restart the voice messaging application. Others require that you shut down and restart both the voice messaging application and the operating system. See the following procedures to shut down the voice messaging application or the application and the operating system.
June 2004 NEC Business Solutions Ltd To shut down and restart the voice messaging system 1 Shut down the voice messaging application by pressing ESC at the Banner screen and then following the system prompts. CAUTION If you set the Shut down switch OFF before exiting the application, the system will not wait for a call to finish before disconnecting all lines. 2 Locate the Shutdown switch on the voice messaging system board and set it Off.
Chapter C – Changing Network Protocols Changing Network Protocols SECTION 1 CHANGING NETWORK PROTOCOLS Appendix C Changing network protocols To change the network protocol configuration for an existing voice messaging system, perform the following procedure. To remove a network protocol configuration, perform the procedure, “To remove the existing network protocol configuration” on page 94.
June 2004 NEC Business Solutions Ltd To remove the existing network protocol configuration 1 Shut down the voice messaging system application by pressing ESC at the Banner screen and then following the system prompts. 2 At the OS/2 command prompt, type f: and press ENTER. 3 Type cd \ and press ENTER. 4 Type setup and press ENTER. 5 Type y to proceed with the voice messaging system Setup utility. 6 Press ENTER to continue until you reach the Setup Type menu.
Index A E ActiveFax, adding to an existing system Application screen page 10 Destination path field 54 Enable backup field 55 Frequency fields 55 Logs 54 Messages field 54 Name field 54 Prompts field 54 Start backup? field 54 Application screen page 4 action fields 69 After msg field 69 Edits OK? field 69 Max-msg field 69 Send msg urgent? field 69 66 E-Mail Integration network logon 46 error, incorrect DOS 42 F feature packages, adding 66 file transfers with remote access software H holding See also c
June 2004 NEC Business Solutions Ltd setup for TeLANophy 72 TCP/IP setup for Windows 2000 workstations 79 TCP/IP setup for Windows 95 and Windows 98 workstations 77 Novell NetWare connection setup 48 O opening greetings setting actions for 50 operator box about 61 archiving messages in 68 deleting messages in 68 setting up actions for 68 OS/2 command prompt, accessing remotely OS/2 command prompt, starting 9 OS/2 Host Process Switcher 34 34 P T 68 R Rconnect.
Xen IPK Index ViewMail 71 ViewMail for Microsoft Messaging 71 voice messaging system adding or changing system languages and prompts 62 backing up system files 41 moving between screens 22 remote access 25 remote access default connection settings 29 restoring system files 58 setting schedules 73 setting up holidays 76 shutting down and restarting 91 signing in and out 24 W Doc. No. 8557 - Release 1.
June 2004 NEC Business Solutions Ltd Doc. No. 8557 - Release 1.
