User's Guide
Table Of Contents
- SpectraView User Guide_Cover
- SpectraView_II_UsersGuide_1.1.20_English
- SpectraView_II_UsersGuide_1.1.20_French
- SpectraView_II_UsersGuide_1.1.20_Italian
- SpectraView_II_UsersGuide_1.1.20_German
- SpectraView_II_UsersGuide_1.1.20_Spanish
- SpectraView_II_UsersGuide_1.1.20_Russian
- SpectraView_II_UsersGuide_1.1.20_Chinese
51 | NEC SPECTRAVIEW II - USER’S GUIDE
Chapter
7
Troubleshooting
Installation and Setup
Problem: Calibrate button is disabled.
Solution: The calibrate button is disabled for either of the following reasons:
• No supported calibration sensor was detected.
• No supported display monitor was detected.
See the following sections for further explanations.
Problem: No supported monitor was detected.
Solution:
• Verify that the display monitor connected is a model supported by this version of SpectraView II. Check if a
newer version of the software is available from NEC.
• If more than one video output is present on the computer, try connecting to the other output connector.
• Always use a DVI or DisplayPort video output if possible.
• Connect a USB cable between display to the host PC (MultiSync PA Series, P232W, P241W, P242W,
EA244UHD, EA304WMi, X651UHD, X841UHD, and X981UHD models only) and restart SpectraView.
Mac OS:
• See the README le included with the software for further information about any specic incompatibilities
or issues. Note that some Macs require at least OS 10.5.2 in order support the functionality necessary with
SpectraView.
Windows:
• Some video graphics adapter cards may not support the necessary functions for SpectraView to
communicate with the display monitor. For Windows systems, verify that the video graphics adapter is supported
by SpectraView by checking the Windows Graphics Chipset Compatibility Information. See the README le
included with the software for further information.
• Install the latest video drivers for the video graphics adapter card.
• Communications with the display monitor requires a special driver to be installed. This is installed and
congured when SpectraView is installed, however any of the following changes may necessitate that
SpectraView be re-installed to re-congure the driver:
• Updating the video graphics adapter card driver.
• Changing the monitor model
• Changing the video port that the monitor is connected to.
• Check the display conguration by clicking the Display Conguration button. In the Display Conguration
dialog, conrm that your model of display monitor is listed. If it is not listed, then there is a problem
communicating with and detecting the display monitor. If it is listed, conrm that the monitor is associated with the
correct Windows desktop display.