Warranty Guide

Introduction

NEC Corporation of America, “NECAM”, offers o ne of the

strongest warranty programs in the computer industry. This

document will focus on the NECCare Standard Warranty

Program for Express5800 SigmaBlade Server s.

Warranty Registration

For efficient service, register your system o nline at:

http://www.necam.com/registration

Upon receipt of the registratio n information, yo ur new NE C

product will be registered for NECCare Service as well as

providing you with product updates and program information.

Program Highlights

NEC Corporation of America’s Standard NECCare

Maintenance and Service Warranty Program offers yo u the

following b enefits:

■

3-Years Standard Limited Warranty coverage

■

3-Years On-site Next Business Day support after phone

diagnosis.

■

Toll-free hardware technical support in the continental US

and Canada, Monday thru Friday, 8a-5p (local time).

■

Next b usiness day response from time of dispatch. An

authorized service technician will be on site the following

business day once a service call is deemed necessary

following trouble-shooting efforts between the customer and

NECAM.

■

90 days telephone support for core software. 1 year support

for VMWare.

Supplemental Services

NECCare Services are designed to reduce risks and protect

your IT investment with the NEC Express5800 SigmaBlade

Server s through warranty and maintenance,

implementation/installation and relocation services.

NECAM will use commercially reasonable best efforts to provide next business day on-site service provided call for

support is received by 3:00pm, PST. NECAM is not responsible for service calls missed outside the control of

NECAM. If your location is outside of a NECAM authorized third party provider’s service coverage area, the

response time may be longer and/or an additional travel charge may be assessed. In some cases, on-site service may

not be available. All service response times are contingent upon parts availability.