User manual

CHAPTER 3 TERMINALS
Page 86 NEAX 2000 IPS General Description
NDA-24345, Issue 3
Key Features and Benefits
The Dterm SP30 offers a full complement of station and converged features for an important
segment of mobility and PC-based applications. Even though a majority of the hardware telephone
features function on the softphone, the main focus for the softphone is its ability to deliver PC
capabilities to the telephone.
Displays call records in Quick Reference List via the Call Log Window: All calls are
recorded in a Call Log. Telephone number, date of the call and identification as to whether or not
the call was received and answered are all logged. You can find at a glance when and with whom
you talked. The Dterm SP30 also offers a call memo function whereby you can record the key
points of the call so that you can visually identify the individual records.
Links with PC applications: Now you can collaborate on a white board application (Word
®
or Excel
®
document or any other application) that is operating on your PC and the PC at a distant
site. Simply place a call to the far-end Dterm SP30 user and activate the application you will be
collaborating on. You are now able to have a more productive conversation.
Internet Link: The Dterm SP30 can be assigned with a common database link for fast access to
a particular site. This link could be an Internet link that needs to be accessed when receiving or
placing a call (i.e., you receive a call from a customer and need to look up information that is
contained in a database). Previously, you needed to locate and launch the application before
loading the file. Now with the Dterm SP30, simply select the Internet link and the database file is
opened, bringing it all together in one user interface.
Real Time Communication: In addition to providing a voice and data collaboration link, you
can also chat with a remote Dterm SP30. This is ideal for the real quick conversation you need
with a distant Dterm SP30 user. Maybe you’re on a call and need to get a quick response from a
co-worker. There’s no need to put the customer on hold and call the co-worker for an answer.
Instead, send a chat message and get your answer in real time. The Dterm SP30 will store all
your chat messages in a log so that you can use them for future reference. Additional features of
the Dterm SP30: forwarding control selection for different call modes, videoconferencing
capabilities, automatic downloading of telephony features to the display and diagnostic capacities
for audio problem notification.