Operation Manual

100
8. Appendix
9
TravelCare Guide
TravelCare - a service for international travelers
This productis eligiblefor“TravelCare”,NEC’s unique international
warranty.
PleasenotethatTravelCarecoverage differs inpart from coverage
underthewarrantyincludedwiththeproduct.
Services offered with TravelCare
Thiswarrantyallowscustomerstoreceiveserviceontheirproductat
theNECandNEC-designatedservicestationsinthecountrieslisted
hereinwhentemporarilytravelinginternationallyforbusinessorplea-
sure.
Fordetailsonservicesofferedbythedifferentservicestations,please
refertothe“ListofTravelCareOutlets”below.
1 Repair services
Theproductwillberepairedanddeliveredwithin10businessdays,
notincludingshippingtime.
Duringtheterm of warranty,the cost of maintenance parts,labor
costsforrepairsandshippingcostswithintheservicestation’scov-
erageareaarecoveredbythewarranty.
2 Replacement product rental service
Ifthecustomerdesires,heorshecanrentareplacementproduct
whiletheoriginalproductisbeingrepaired.
Fee:US$200for12days
Thisfeemustbepaidatthelocalservicestationincashorcredit
card.
TheUS$200rentalfeeisnon-refundableevenifthecustomerrents
itlessthan12daysbeforereturning.
Thereplacementproductwillbedeliveredwithin3businessdays.
If the customer didnot returnthe replacementproduct within12
days,thecustomerwillbechargedthepriceoftheunit.
If the customer returned thereplacement product in a faulty or
damagedcondition,therepaircostwillbechargedtothecustomer.
Note that this service isnot offered inall countriesand regions.
Pleaserefertothe“ListofTravelCareOutlets”.
Inaddition, thisreplacement productrental service isnotoffered
aftertheproduct’swarrantyhasexpired.
Term of warranty
1
a. Upon presentation of the warranty or receipt received upon
purchase:
 Validforthetermindicatedonthewarrantyorthenormalterm
ofwarrantyforthecountryofpurchase.
b. Whenonlytheproductisbroughtin:
 Validforaperiodofwithin14monthsofthedateofmanufac-
tureindicatedbytheserialnumberattachedtotheproduct.
2 Whenaproductwhosetermofwarrantyisexpiredisbroughtin:
 Repairswillbeofferedforafee. Inthis casethe customeris not
eligibleforthereplacementproductrentalservice.
3 Inthefollowingcases,repairsmaybecharged,eveniftheproduct’
swarrantyisstillineffect:
1) Ifthetermofwarranty,modelname,serialnumberandname
ofthe store of purchase arenot indicated on the warrantyor
havebeenaltered.
2) Problems or damage caused by dropping or shocks during
shipment or movement by the customer or byimproper han-
dlingbythecustomers.
3) Problemsordamagecausedbyimproperusageorunwarrant-
ablealterationsorrepairsbythecustomer.
4) Problems or damage caused byre, salt damage,gas dam-
age,earthquakes,lightningdamage,stormorooddamageor
othernatural disasters or such externalfactorsas dust,ciga-
rettesmoke,abnormalvoltage,etc.
5) Problemsordamagecausedbyuseinhotorhumidplaces,in
vehicles,boatsorships,etc.
6) Problems or damage caused by expendable supplies or de-
vicesconnectedtotheproductotherthanthosedesignatedby
NEC.
7) Problems caused by natural consumption, wear or deteriora-
tionofpartsundernormalusageconditions.
8) Problemsordamagetolampsandotherexpendablesupplies,
includedpartsoroptionalparts.
9) Other conditions stipulated in the warranty included with the
productalsoapply.
NOTE: The product can be used overseas with voltages indicated in the rat-
ing label on the product by using a power cable suited for the standards and
power source voltage of the country in which the product is being used.
List of TravelCare Outlets
ThislistappliesasofJuly1,2009.
Forthemostup-to-dateinformation,pleaserefertothewebsitesof
theservicestationsinthevariouscountriesontheListofTravelCare
OutletsortotheNECwebsiteathttp://www.nec-display.com/global/
index.html
In Europe
NECEuropeLtd./EuropeanTechnicalCentre
Address: UnitG,StaffordPark12,TelfordTF33BJ,U.K.
Telephone: +441952237000
FaxLine: +441952237006
EmailAddress: [e-mail]
WEBAddress: http://www.neceur.com
(RegionsCovered)
EU: Austria*,Belgium*,Bulgaria*,CzechRepublic*,Cyprus*,
Denmark*,Estonia*,Finland*,France*,Germany*,
Greece*,Hungary*,Ireland*,Italy*,Latvia*,Lithuania*,
Luxembourg*,Malta*,TheNetherlands*,Poland*,Portu-
gal*,Romania*,Slovakia*,Slovenia*,Spain*,Sweden*
andtheUnitedKingdom*
EEA: Norway*,IcelandandLiechtenstein
In North America
NECDisplaySolutionsofAmerica,Inc.
Address: 500ParkBoulevard,Suite1100Itasca,Illinois
60143,U.S.A.
Telephone: +18008360655
FaxLine: +18003562415
EmailAddress: [e-mail]
WEBAddress: http://www.necdisplay.com/
(RegionsCovered)
U.S.A.*,Canada*
In Oceania
AWALimited.
Address: 151ArthurStreet
 HomebushWestNSW2140Australia
CustomerCallCentre
Telephone: 0297647777
FaxLine: 1300772688
EmailAddress: [e-mail]
ForTravelCareservice,whilecustomerisinAustralia,thecus-
tomerwillcontactAWAon1300366144,selectOption4.Ifyou
wanttobookwarrantyservicebyemailcustomergoesto:
[e-mail].
(RegionsCovered)
Australia
NOTE: In countries designated with an asterisk(*), replacement product rental
service are offered.