NDA-24271 ISSUE 1 STOCK #152007 ® Business/Hotel/Data Features and Specifications JANUARY, 2000 NEC America, Inc.
LIABILITY DISCLAIMER NEC America, Inc. reserves the right to change the specifications, functions, or features, at any time, without notice. NEC America, Inc. has prepared this document for use by its employees and customers. The information contained herein is the property of NEC America, Inc. and shall not be reproduced without prior written approval from NEC America, Inc. NEAX, Dterm and CallCenterWorX are registered trademarks of NEC Corporation. MATWorX is a trademark of NEC Corporation.
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NEAX2000 IVS2 Business/Hotel/Data Features and Specifications TABLE OF CONTENTS Page ACCOUNT CODE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 ADD-ON MODULE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 ALARM INDICATIONS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
TABLE OF CONTENTS Page ATTENDANT OVERFLOW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 ATTENDANT OVERRIDE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 AUTHORIZATION CODE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 AUTOMATED ATTENDANT . . . . . . . . . . . . . . . . . . . . . . . . . .
TABLE OF CONTENTS Page CALL TRANSFER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Call Transfer - All Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Call Transfer - Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . CALLER ID CLASS . . . . . . . . . . . . . . . . . . . . . . . . . . .
TABLE OF CONTENTS Page FEATURE ACTIVATION FROM SECONDARY EXTENSION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . FLEXIBLE LINE KEY ASSIGNMENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . FLEXIBLE NUMBERING PLAN. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . FLEXIBLE RINGING ASSIGNMENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
TABLE OF CONTENTS Page Wide Area Telephone Service (WATS) Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . MULTILINE TERMINAL ATTENDANT POSITION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . MUSIC ON HOLD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . NAILED-DOWN CONNECTION - DATA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
TABLE OF CONTENTS Page REMOTE HOLD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . REMOTE PIM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RESERVE POWER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RESIDENT SYSTEM PROGRAM . . . . . . . . . . . . . . . . . . .
TABLE OF CONTENTS Page VOICE MAIL INTEGRATION. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . VOICE MAIL PRIVATE PASSWORD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . VOICE MAIL TRANSFER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . WHISPER PAGE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
This page is for your notes. Page viii NEAX2000 IVS2 Business/Hotel/Data Features and Specifications NDA-24271, Issue 1.
TABLE OF FEATURES FEATURE X = available — = not available E = enhanced or changed → = carried over to next level software NEAX2000 IVS (1900 Series R2) NEAX2000 IVS2 Account Code X → Add-On Module X E Alarm Indications X E Alphanumeric Display X E Analog Port Adapter X → Announcement Service X E Answer Key X → Asynchronous Data Switching X — Attendant Assisted Calling X → Attendant Camp-On X → Attendant Console X → SN610 ATTCON X → SN716 DESKCON X → Attendant Calle
TABLE OF FEATURES FEATURE X = available — = not available E = enhanced or changed → = carried over to next level software NEAX2000 IVS (1900 Series R2) NEAX2000 IVS2 Time Display X → Trunk Group Busy Display X E Unsupervised Trunk-to-Trunk Transfer By Attendant X → Attendant Delay Announcement X E Attendant Lockout X → Attendant Overflow X → Attendant Override X → Authorization Code X E Automated Attendant X → Automatic Call Distribution (ACD) X E Busy In/Busy Out – ACD X
TABLE OF FEATURES FEATURE X = available — = not available E = enhanced or changed → = carried over to next level software NEAX2000 IVS (1900 Series R2) NEAX2000 IVS2 Split Call Forwarding – All Calls X → Split Call Forwarding – Busy Line X → Split Call Forwarding – No Answer X → Call Forwarding – Override X → Group Diversion X → X → Call Park - System X → Call Park - Tenant X → Call Park X → Call Pickup - Direct X → Call Pickup - Group X → Call Pickup - Designated Group
TABLE OF FEATURES FEATURE X = available — = not available E = enhanced or changed → = carried over to next level software NEAX2000 IVS (1900 Series R2) NEAX2000 IVS2 Direct Digital Interface X → Direct Inward Dialing (DID) X → DID Call Waiting X → DID Digit Conversion X E Direct Inward System Access (DISA) X E Direct Inward Termination (DIT) X → Direct Outward Dialing (DOD) X → Direct Station Selection/Busy Lamp Field (DSS/BLF) Console X → Busy Out Status Console X → Do Not Di
TABLE OF FEATURES FEATURE X = available — = not available E = enhanced or changed → = carried over to next level software NEAX2000 IVS (1900 Series R2) NEAX2000 IVS2 Dual Hold X → Exclusive Hold X → Non-Exclusive Hold X → Hotel/Motel Attendant Console X → Note Hotel/Motel Front Desk Instrument X → Note Hotline - Inside/Outside X → House Phone X → Individual Attendant Access X → Intercept Announcement X E Intercom X → Manual Intercom X → Automatic Intercom X → Dial Int
TABLE OF FEATURES FEATURE X = available — = not available E = enhanced or changed → = carried over to next level software NEAX2000 IVS (1900 Series R2) NEAX2000 IVS2 Attendant Night Transfer X → Call Rerouting X → Day/Night Mode Change by Attendant Console X → Day/Night Mode Change by Station Dialing X E Night Connection - Fixed X → Night Connection - Flexible X → Trunk Answer Any Station (TAS) X E Off-Hook Alarm X → Off-Premises Extensions X → Note Open Application Interface
TABLE OF FEATURES FEATURE X = available — = not available E = enhanced or changed → = carried over to next level software NEAX2000 IVS (1900 Series R2) NEAX2000 IVS2 X → Q-SIG Circuit Switched Basic Call - ETSI Version X → Remote Hold X → Remote PIM X → Note Reserve Power X → Note Resident System Program X → Return Message Schedule Display X → Room Cutoff X → Note Room Status X → Note Route Advance X → Save and Repeat X → Security Alarm X E Set Relocation — X Simult
TABLE OF FEATURES FEATURE X = available — = not available E = enhanced or changed → = carried over to next level software NEAX2000 IVS (1900 Series R2) Uniform Call Distribution (UCD) NEAX2000 IVS2 X E Busy In/Busy Out - UCD X → Call Waiting Indication - UCD X E Delay Announcement - UCD X E Hunt Past No Answer - UCD X → Immediate Overflow - UCD X → Priority Queuing - UCD X → Queue Size Control - UCD X → Silent Monitor - UCD X → Uniform Numbering Plan (UNP) - Voice and Data X
ACCOUNT CODE ACCOUNT CODE General Description This feature, when used with Station Message Detail Recording (SMDR), allows station users and Attendants to enter a cost accounting or client billing code (up to 16 digits) into the system. Station Application All stations. Operating Procedure To enter an Account Code from a station before accessing an outside line 1. 2. 3. 4. Lift the handset and receive dial tone. Enter the Account Code feature access code or press the Account Code feature access key.
ACCOUNT CODE Service Conditions 1. The maximum number of digits in an Account Code is 10 when using the NEAX2400 SMDR format; otherwise, the maximum is 16. There is no limitation to the number of Account Codes used per system. The feature access code for Account Code entry can be one to three digits. 2. A station user can enter an Account Code consisting of fewer digits than the maximum length defined and indicate the end of the entry by pressing the # key.
ADD-ON MODULE ADD-ON MODULE General Description This feature allows the Add-On Module to be combined with a Multiline Terminal when there are insufficient line or trunk keys provided at the Multiline Terminal. When the Add-On Module unit keys are programmed as line/trunk keys, the additional 25 lines/trunks and the existing lines/trunks set for the Multiline Terminal can be accessed directly (maximum of 49 lines/ trunks).
ADD-ON MODULE 13. A DLC Card must be provided when using the Add-On Module. The Add-On Module unit uses one port of the card. 14. Up to 25 lines and trunks can be assigned for the Add-On Module. The delayed ringing function is only available for the first 16 lines and trunks assigned. 15. For each 24-button Dterm (Series III) and 32-button Dterm (Series E), there will be one less Add-On Module available per FP. Page 4 NEAX2000 IVS2 Business/Hotel/Data Features and Specifications NDA-24271, Issue 1.
ALARM INDICATIONS ALARM INDICATIONS General Description Faults are indicated by the Major/Minor (MJ/MN) lamps located on the AC/DC Power Supply and, optionally, an external alarm display unit. Station Application Not applicable. Operating Procedure No manual operation is required. Service Conditions 1. The following table shows a standard pattern of the faults that can be detected and their alarm indications.
ALARM INDICATIONS 2. Normal operation of each Firmware Processor (FP) is indicated by a green flashing (120 int) “run” LED located on the FP. 3. Normal operation of the Main Processor (MP) is indicated by a green flashing (120 int) “run” LED located on the MP. 4. Normal operation of each AC/DC power supply is indicated by a steadily lit green LED located on the AC/ DC power supply. 5. In case that PBX is stopped at predetermined time, when PBX starts, fault message is stored and alarm is sent. 6.
ALPHANUMERIC DISPLAY ALPHANUMERIC DISPLAY General Description The LCD display on Multiline Terminal is used to provide alphanumeric information including clock/calendar and call processing information. Station Application All Multiline Terminals with LCD. Operating Procedure Displays are automatically provided by the system once programmed; however, a Multiline Terminal user's name can be changed as required from the associated Multiline Terminal.
ALPHANUMERIC DISPLAY Service Conditions 1. The maximum number of stations that can be provided with a user's name display is 512. The maximum number of characters per name is 16, (including spaces). The Maintenance Administration Terminal (MAT) or Customer Administration Terminal (CAT) can be used to register or change a name. A Multiline Terminal can register or change the name assignment of that individual Multiline Terminal. 2.
ANALOG PORT ADAPTER ANALOG PORT ADAPTER General Description This feature allows an Analog Port Adapter unit combined with a Multiline Terminal to connect to an analog terminal such as an analog telephone, Modem, and PC with built-in Modem. There are two communication modes for the terminal connected via the Analog Port Adapter as shown below: 1. Single Port Mode A Multiline Terminal and an analog terminal share the same port.
ANALOG PORT ADAPTER • To answer an incoming call to the secondary extension from an analog terminal via the Analog Port Adapter 1. An analog terminal does not ring when a call terminates the secondary extension on the Multiline Terminal. 2. Press the line key of the secondary extension on the Multiline Terminal and lift the handset of the Multiline Terminal. The LED of the secondary extension on the Multiline Terminal lights green. 3.
ANNOUNCEMENT SERVICE ANNOUNCEMENT SERVICE General Description This feature allows station users to record messages on Digital Announcement Trunk (DAT) cards. When a station user dials the feature access code for this feature, the user receives the corresponding message from the system. Also Announcement Service can be used to provide a voice message in the following cases: • • • • An incoming C.O. line/Tie line call has been transferred and encounters a busy or no answer condition.
ANNOUNCEMENT SERVICE To record/replay/delete for each Digital Announcement Trunk card • To record a message 1. Go off-hook and receive Dial Tone. 2. Dial the Digital Announcement Trunk record access code and Digital Announcement card number. Three seconds of tone will be supplied. 3. Record the message (maximum duration – 60 seconds). 4. Restore handset. • To replay a message 1. 2. 3. 4. Go off-hook and receive Dial Tone.
ANNOUNCEMENT SERVICE d. Call Forwarding, if set, has priority over this feature. e. Digital Announcement Trunk Cards can be shared among tenants. Each announcement is assigned on a per tenant basis. f. This feature does not function on Attendant transferred calls. 9. A voice message in place of Music-On-Hold can be provided when a call has been placed on hold. a. Different messages can be programmed on a tenant basis. b. Different messages can be programmed depending on the type of line (C.O.
ANSWER KEY ANSWER KEY General Description An Answer Key is provided on all Multiline Terminals. The Answer Key can be used to answer incoming calls on outside lines, and primary or secondary extensions. When the Answer Key is used to answer an incoming call with a call in progress, the first party is placed on hold and the second party is connected. If the Answer Key is pressed while in a three-party call, the user can alternate between each party and a Broker’s Call is established.
ANSWER KEY 4. When a Broker’s Call is in progress, the Answer key cannot be used to answer incoming calls, but will alternate between the existing calls when pressed. 5. When a three-party Conference is in progress, pressing the Answer key splits the Conference and establishes a Broker’s Call. The Answer key has no effect on a 4-party conference. 6. Camped-on calls are answered by the Answer key prior to incoming ringing calls.
ATTENDANT ASSISTED CALLING ATTENDANT ASSISTED CALLING General Description This feature allows a station user to ask an Attendant for assistance in originating a call. Three methods are available: non-delay, delay, and passing dial tone. Station Application All stations. Operating Procedure Non-delay operation 1. 2. 3. 4. 5. 6. The Attendant answers an operator call by pressing the Answer or ATND key. The caller provides a call request. The Attendant dials the trunk access code.
ATTENDANT ASSISTED CALLING Service Conditions 1. During delay operation, the Attendant may release the connection either before or after the called station answers. 2. If the call was processed using non-delay or passing dial tone operation, there will not be an Automatic Recall for Station-to-Trunk calls when the called party does not answer. 3.
ATTENDANT CAMP-ON ATTENDANT CAMP-ON General Description This feature permits the Attendant to hold an incoming call in a special mode when the desired station for the transfer is busy. The Attendant sends a Camp-On tone to the busy station. When that station becomes idle, it is automatically alerted and connected to the waiting party. Station Application Attendant Consoles. Operating Procedure To activate a Camp-On from the Attendant Console 1. Dial the desired station and receive busy tone. 2.
ATTENDANT CAMP-ON 3. Dial the Call Hold feature access code. The original call is placed on Call Hold and the station user is automatically connected to the Camp-On call. • From a Multiline Terminal 1. Receive a Camp-On tone. 2. Hang up and receive incoming ring. 3. Lift the handset and converse. OR 1. Receive a Camp-On tone. 2. Press the Answer key. The call in progress is placed on Call Hold and the Camp-On call is connected. Service Conditions 1.
ATTENDANT CONSOLE SN610 ATTCON ATTENDANT CONSOLE SN610 ATTCON General Description The Attendant Console (SN610 ATTCON) operates on a switched-loop basis with a maximum of 6 Attendant loops terminating at each console on the associated interface card. The Attendant uses these loops for answering, originating, holding, extending, and re-entering calls. When Attendant loop release is used, the number of loops is effectively increased to a maximum of 12 for each console.
ATTENDANT CONSOLE Attendant Called/Calling Name Display Service Conditions 1. Each Firmware Processor (FP) can support up to 8 Attendant Consoles (SN610 ATTCON/SN716 DESKCON). A maximum of 8 Attendant Consoles (SN610 ATTCON/SN716 DESKCON) can be supported per system. 2. Each SN716 DESKCON uses a 3-pair cable. This cable cannot be longer than 4000 feet (1200 meters). 3. The SN716 DESKCON is equipped with an Alarm LED. This LED will flash for Minor Alarms and light steadily for Major Alarms.
ATTENDANT CONSOLE Attendant Called/Calling Number 3. The trunk name display is provided on a trunk route basis. The maximum amount of characters in the trunk name display is four. The maximum number of trunk names assignable is 63. Only the MAT or CAT can be used to record or change a trunk name. 4. There are two ways to change a name that is currently programmed: Overwriting with a new name or erasing it by inserting a blank space as the first character. 5. The Attendant Console cannot be assigned a name.
ATTENDANT CONSOLE Attendant Call Selection Attendant Call Selection General Description This feature allows assignment of keys on the Attendant Console to particular types of trunk routes (such as WATS or FX) and particular types of service calls (such as Attendant recalls, intercept calls, etc.). LEDs indicate the type of incoming call and pressing the associated key allows the Attendant to answer the calls in any order. Operating Procedure 1.
ATTENDANT CONSOLE Attendant Console Lockout – Password Operating Procedure To set Attendant Console Lockout 1. Press an idle LOOP key. The associated green LED lights. 2. Dial the feature access code or press the MODE key. The associated red LED lights. The LCD displays ACTIVE during normal mode and the green LED of the ACTIVE key lights. 3. Press the LKOUT key. The associated red LED lights. The LCD display changes from ACTIVE to LKOUT. 4. Press the Answer key and receive service set tone.
ATTENDANT CONSOLE Attendant Do Not Disturb Setup And Cancel Attendant Do Not Disturb Setup And Cancel General Description The Attendant has the ability to enter and remove individual stations from Do Not Disturb (DND). Additionally, the Attendant can set one preassigned group of stations into, or out of, Do Not Disturb. Operating Procedure To set an individual station in DND 1. 2. 3. 4. Dial the station number without pressing the LOOP key. Press the DD key and the associated LED flashes.
ATTENDANT CONSOLE Attendant Interposition Calling/Transfer Attendant Interposition Calling/Transfer General Description This feature allows any Attendant to directly converse with another Attendant and also allows Attendants to transfer calls from their console to another Attendant's console in systems where Multiple Console Operation has been provided. Operating Procedure To call from console A to console B 1. 2. 3. 4. 5. 6. Attendant A presses an idle loop key.
ATTENDANT CONSOLE Attendant Listed Directory Number Operating Procedure To set the SN610 ATTCON into the Lamp Check Mode 1. 2. 3. 4. Press the NIGHT key to set the Attendant Console in Night Mode. Disconnect the line cord modular plug from jack in the bottom of the Attendant Console. Reconnect the modular plug while pressing “0” on the dial of the Attendant Console. The following message is displayed on the LCD of the Attendant Console, and the console is placed into the Lamp Check Mode.
ATTENDANT CONSOLE Attendant Loop Release Operating Procedure 1. The operator at an Attendant Console answers an incoming call. 2. The DEST lamp lights. 3. The Listed Directory Number, Trunk Number and Trunk Identification Code are displayed. Service Conditions 1. This service is effective when the operator at an Attendant Console has answered a Listed Directory Number call terminated to the Attendant Console. 2.
ATTENDANT CONSOLE Attendant Programming 2. If all Attendant loop circuits are busy when Automatic Recall is activated, unanswered calls will be routed to the Attendant when idle loops become available. Call Waiting (CW) shows on the LCD to indicate a call is waiting to be answered. 3. A maximum of six calls (one per loop) may be released simultaneously from any single Attendant Console. 4. This feature provides each Attendant with the equivalent of twelve switching loops. 5.
ATTENDANT CONSOLE Attendant Programming After the above operation, select: DISA code set up, speed dial programming, or system clock set up operations. To set up the DISA code 1. Press the DISA key. The DISA key LED (red) lights. ID# DISA 2. Dial the ID code. a. In the case of new ID code PATTERN# 12345···55 DISA b. In the case of existing ID code PATTERN# 12345···55 DISA 0100 The currently registered Pattern number is displayed and the number is blinking. 3. Dial the Pattern number (four digits).
ATTENDANT CONSOLE Attendant Programming To program system speed dialing 1. Press the SPD key. The SPD key LED (red) comes on. 2. Dial the speed dial block # (5 digits). Tenant # Buffer # The selected block number is displayed as follows along with the currently registered trunk access code and telephone number. 00012 9– 12345. . . . . .56 SPD 3. 4. 5. 6. If there is no change skip to Step 4, otherwise dial the new trunk access code to register. Press the Answer key.
ATTENDANT CONSOLE Attendant Training Jacks Service Conditions 1. A feature access code can be assigned and dialed instead of using the PROG key. 2. The PROG key must be assigned to any of the upper 6 keys of the SN610 ATTCON (upper 4 keys of the SN716 DESKCON). 3. 8 DISA Codes can be set up and changed by the Attendant Console. 4. 300 Speed Dial Codes can be set up and changed by the Attendant Console.
ATTENDANT CONSOLE Call Queuing Operating Procedure No manual operation is required. Service Conditions 1. Each Attendant Console is provided with 6 dedicated switching loop keys. Each loop key is associated with an LED to display the status of the call on that loop. The indicators may be on, off, or flashing, and green or red. 2. When the Attendant Loop Release feature is activated, the status of the call is removed from the console until recalled by the Automatic Recall feature. 3.
ATTENDANT CONSOLE Call Splitting Call Splitting General Description This feature allows the Attendant to confer privately with one party on an Attendant handled connection without the other party overhearing. Operating Procedure To speak with the called party only 1. Dial the desired station number. 2. The Station class/number is displayed. 3. Wait for the party to answer. To speak with calling party only 1. Press the SRC key. 2. The Trunk kind/number displayed. 3. Proceed with the conversation.
ATTENDANT CONSOLE Call Waiting Display Call Waiting Display General Description This feature provides a visual indication to the Attendant when one or more calls are waiting to be answered. Operating Procedure No manual operation is required. Service Conditions 1. When there are any incoming calls to the Attendant Console that have not yet been answered, the CW (Call Waiting) will show on the LCD display (without flashing).
ATTENDANT CONSOLE Dialed Number Identification Service (DNIS) Operating Procedure Refer to Attendant Call Selection Features and Specifications. Service Conditions 1. A maximum of one Listed Directory Number can be specified for each Attendant Call Selection key. Up to eight LDN keys may be assigned. 2. This feature can help identify calls to particular tenants who are sharing Attendant(s). In this case, service conditions for Tenant Service would apply to the system. 3.
ATTENDANT CONSOLE Incoming Call Identification 8. If using ANI or ISDN, some of the characters of the name will be cut off, depending on the number of digits of the ANI or ISDN calling party number. 9. With ANI or CPN, the LDN number will be overwritten by ANI or CPN. Incoming Call Identification General Description Incoming calls are identified by various means.
ATTENDANT CONSOLE Multi-Function Key Multi-Function Key General Description This feature allows the top row of keys on the Attendant Console to perform and display multiple functions in accordance with the status of call processing. Operating Procedure No manual operation is required. Service Conditions 1. Multi-Function Keys can be assigned to key numbers 01-06 (SN610 ATTCON)/01-04 (SN716 DESKCON) located directly below the LCD. 2.
ATTENDANT CONSOLE Pushbutton Calling – Attendant Only 6. The system operates only on a switched-loop basis. Fixed-loop operation is not available. 7. To place a multiple console system (or a multiple console tenant group) into Night Service, a preprogrammed master console must press the MODE, NITE and Answer key (press Night key for SN716 DESKCON). If one of the other consoles enters Night Service, all calls addressed to that console will be directed to the other console(s). 8.
ATTENDANT CONSOLE Time Display 3. This feature is not available for tandem connections. 4. Serial Calling is allowed when a station is involved in an Attendant Conference. 5. No features are denied toward a line or trunk involved in a Serial Call. Time Display General Description This feature provides a digital time display on the Attendant Console (SN610 ATTCON) LCD. Operating Procedure Time is constantly displayed on the Attendant Console LCD.
ATTENDANT CONSOLE Unsupervised Trunk-to-Trunk Transfer By Attendant Unsupervised Trunk-to-Trunk Transfer By Attendant General Description This feature allows an Attendant to transfer an incoming or outgoing call on one trunk to an outgoing trunk and exit the connection before the called party answers. Operating Procedure 1. An incoming call is received and answered in the normal manner. The trunk number is displayed. 2.
ATTENDANT DELAY ANNOUNCEMENT ATTENDANT DELAY ANNOUNCEMENT General Description This feature provides an announcement, via a Digital Announcement Trunk Card, to external calls that are not answered by the attendant within a predetermined time. Station Application Not applicable. Operating Procedure No manual operation required. Service Conditions 1. Up to eight calls can be connected to one circuit of a Digital Announcement Trunk Card at one time. 2. This feature is provided on a trunk-route basis (C.O.
ATTENDANT LOCKOUT ATTENDANT LOCKOUT General Description This feature denies an Attendant the ability to re-enter an established trunk or station connection without being recalled by that station after the call is put in consultation hold. Station Application Attendant Consoles. Operating Procedure No manual operation is required. Service Conditions 1. This feature is mutually exclusive with the Attendant Override feature. 2. The Attendant Override feature must be disabled to enable this feature.
ATTENDANT OVERFLOW ATTENDANT OVERFLOW General Description When an incoming call, which has terminated from a trunk to the Attendant Console, remains unanswered after a predetermined time period, this feature provides a change to Night Service for that particular trunk. Station Application Attendant Consoles. Operating Procedure No manual operation is required. Service Conditions 1.
ATTENDANT OVERRIDE ATTENDANT OVERRIDE General Description This feature permits an Attendant to enter a busy connection (station or trunk) using the Attendant Console. When this feature is activated, a warning tone is sent to the connected parties after which, they are connected with the Attendant in a three-way bridge. Station Application Attendant Consoles. Operating Procedure To activate Attendant Override 1. Press an idle LOOP key. 2.
AUTHORIZATION CODE AUTHORIZATION CODE General Description An Authorization Code is a numerical code which will temporarily change a stations' Class of Service to a Class of Service assigned to that Authorization Code. This new Class of Service allows access to trunks, dialing patterns, and/or features which would otherwise be restricted. Station Application All stations. Operating Procedure 1. 2. 3. 4. 5. Lift handset and receive dial tone. Enter the feature access code for Authorization Code.
AUTOMATED ATTENDANT AUTOMATED ATTENDANT General Description This feature allows the system to answer incoming trunk calls. The system will supply a message and/or dial tone to the caller. The caller can then dial the desired extension number and be directed to that station. Station Application Not applicable. Operating Procedure To record a message 1. Go off-hook and receive internal dial tone. 2. Dial the Digital Announcement Trunk record access code and the Digital Announcement Trunk card number.
AUTOMATED ATTENDANT 3. Call Forwarding, Station Hunting, Call Pickup and Automatic/Uniform Call Distribution features are all effective after the call has been directed. 4. This feature uses the DTMF receivers of the system. Therefore, the total number of DTMF receivers available in the system is reduced proportionately by Automated Attendant usage. There is a maximum of 16 DTMF receivers per Firmware Processor (FP), and a maximum of 32 DTMF receivers per system. 5.
AUTOMATIC CALL DISTRIBUTION (ACD) AUTOMATIC CALL DISTRIBUTION (ACD) General Description The Automatic Call Distribution (ACD) feature permits incoming calls to terminate to a prearranged group of stations. Calls are distributed in the order of arrival to idle terminals within the group, based on which terminal has been idle the longest period of time. Stations may log on/log off from the ACD group. Supervisor stations may monitor conversations of agents.
AUTOMATIC CALL DISTRIBUTION (ACD) Busy In/Busy Out – ACD • Count of abandoned calls • Count of waiting calls • Count of all busy calls b. ACD station Peg count • Count of answered calls 11. Upon initial installation, or after a system initialization (reset), each agent must lift and restore handset (of their station) to begin receiving calls for the ACD group. Busy In/Busy Out – ACD General Description This feature allows an agent in an ACD group to log their station onto or off of the group.
AUTOMATIC CALL DISTRIBUTION (ACD) Call Waiting Indication – ACD Call Waiting Indication – ACD General Description This feature provides a visual indication when an incoming call to an ACD group is placed in queue, due to an “all agents busy” condition. On external relay controlled indicator or an LED on a Multiline Terminal can be used to provide Call Waiting Indication. Station Application Multiline Terminals assigned with a Call Waiting (CW) Lamp.
AUTOMATIC CALL DISTRIBUTION (ACD) Hunt Past No Answer – ACD Service Conditions 1. A Delay Announcement service can be provided for DIT, DID or a trunk call transferred by a station user or the Attendant to an ACD Group. Internal calls or station-to-station transferred calls to the ACD Group can go into the ACD queue but do not receive the Delay Announcement. 2. The following configurations are available when using Delay Announcement: a.
AUTOMATIC CALL DISTRIBUTION (ACD) Immediate Overflow – ACD Station Application Multiline Terminals and Single Line Stations. Operating Procedure Refer to the Call Forwarding – No Answer Features and Specifications for details on setting the No Answer forwarding condition. Service Conditions 1. This feature uses Call Forwarding – No Answer (to another ACD member) to enable a call to an agent that fails to answer, to hunt past that agent, to the next agent. 2.
AUTOMATIC CALL DISTRIBUTION (ACD) Priority Queuing – ACD Priority Queuing – ACD General Description This feature allows the system to prioritize incoming calls by trunk route and on a per station basis, when the call enters an ACD queue. When a call is a considered as priority it is placed at the beginning of the queue. Station Application Not Applicable. Operating Procedure No manual operation is required. Service Conditions 1. Priority queuing is available on incoming trunk calls.
AUTOMATIC CALL DISTRIBUTION (ACD) Silent Monitor – ACD Service Conditions 1. The maximum number of queuing in each ACD group (hereinafter called Queue Size) can be specified by the system data. When the number of queuing calls reaches the preassigned queue size, new calls receive Busy Tone.
AUTOMATIC CALL DISTRIBUTION (ACD) Silent Monitor – ACD Service Conditions 1. Service feature class is used to control which stations are agents and which are supervisors. 2. The default setting in system programming is that one tone is sent to both parties when the monitoring feature is used. As an option, this tone may be disabled, on a per system basis. 3. The Silent Monitor feature uses a three-party conference circuit.
AUTOMATIC CALL DISTRIBUTION WITH MANAGEMENT INFORMATION SYSTEM AUTOMATIC CALL DISTRIBUTION WITH MANAGEMENT INFORMATION SYSTEM General Description The Automatic Call Distribution (ACD) with Management Information System (MIS) feature provides a management information system to be used in conjunction with the built-in ACD features of the system. The MIS incorporates a supervisor's terminal for real-time monitoring of agent activity, amber and red alarms, and hardcopy summary reports.
AUTOMATIC CAMP-ON AUTOMATIC CAMP-ON General Description An incoming Direct Inward Termination (DIT) call which has been terminated to a busy station can be CampedOn automatically. When the busy station becomes idle, the station is automatically called and connected to the camped on incoming trunk call. Station Application All stations. Operating Procedure No manual operation is required. Service Conditions 1.
AUTOMATIC NUMBER IDENTIFICATION (ANI) AUTOMATIC NUMBER IDENTIFICATION (ANI) General Description This feature receives the calling subscriber's number automatically sent from T1 network using MF signaling and displays the calling number on the LCD of a Multiline Terminal and an Attendant Console. Station Application All Multiline Terminals with LCD and Attendant Consoles. Operating Procedure No manual operation is required. Service Conditions 1.
AUTOMATIC RECALL AUTOMATIC RECALL General Description This feature works as a timed reminder. When a call remains on Hold, Camp-On or ringing unanswered for a fixed interval after being transferred, the station that initiated the hold, transfer, or Camp-On is automatically alerted. Station Application All stations. Operating Procedure No manual operation is required. Service Conditions 1. Automatic Recall timing is flexible in system programming. Automatic Recall timing is as follows: a.
AUTOMATIC RECALL 7. This feature is not activated when a Multiline Terminal holds the call on Nonexclusive or Exclusive Hold during a three or four-party Conference. The conference members do not receive hold music, but can continue talking. 8. Automatic Recall will follow any Call Forwarding assignment. NEAX2000 IVS2 Business/Hotel/Data Features and Specifications NDA-24271, Issue 1.
AUTOMATIC WAKE-UP AUTOMATIC WAKE-UP General Description This feature allows the system to be programmed to automatically call guest rooms or administration stations at specified times. Upon answering, the guest is connected to a recorded announcement or music source. A printout of unanswered or blocked Automatic Wake-Up attempts for each guest room is provided using the Hotel/Motel printer. Station Application All stations.
AUTOMATIC WAKE-UP To set Automatic Wake-Up from the Hotel/Motel Front Desk Instrument while engaged in conversation with the station 1. 2. 3. 4. Press the WK UP key. Dial the wake-up time in military format (in one minute increments). Press the SET key. Press the RLS key. To cancel Automatic Wake-Up from the Hotel/ Motel Front Desk Instrument wile engaged in conversation with station 1. Press the WK UP key. 2. Press the RESET key. 3. Press the RLS key.
AUTOMATIC WAKE-UP 7. When Automatic Wake-Up call is received, the station receives music or an announcement. A DAT circuits of MP card or a 2DAT/4DAT card or COT card (with locally provided music or announcement source) is required. As an option, a PN-DK00 (or built-in DK00 in MP) can be programmed to provide a contact closure for starting the external announcement or music source when used with a COT card.
BACKGROUND MUSIC BACKGROUND MUSIC General Description Background Music can be provided on a dial-up basis over Multiline Terminal speakers. Incoming voice announcements, ringing and recalls override Background Music. Up to 10 music programs can be offered. Station Application All Multiline Terminals. Operating Procedure To set Background Music 1. 2. 3. 4. Press the Speaker key. Dial the Background Music feature access code. Dial the Background Music program number (0-9). Press the Speaker key.
BOSS/SECRETARY CALLING BOSS/SECRETARY CALLING General Description A secretary with a Multiline Terminal can use an appearance of the boss' extension to screen calls for that extension, and announce and/or transfer calls to that extension. Additionally, the secretary can call the boss during a busy condition and can send a Message Waiting Indication to the boss' station. Station Application Any type of station as boss extension and Multiline Terminal with appearance of boss extension at Secretary position.
BOSS/SECRETARY CALLING 4. The secretary can now go on hook. The boss' Single Line Telephone continues to ring (incoming ring rate reflects whether the calling party is internal or external) and all line key appearances of the boss' extension provide incoming ring indication. 5. The boss lifts the handset and is connected to the calling party. OR The boss can lift the handset while receiving internal ring to talk to the secretary.
BOSS/SECRETARY CALLING 5. When finished conversing with either party, the boss goes on hook. The other party will automatically recall to the boss' station. 6. The boss goes off hook and is connected to the other party. Service Conditions 1.
BROKER'S CALL BROKER'S CALL General Description This feature allows a Multiline Terminal or Single Line Telephone user to alternate between two parties, talking to one party while the other party remains on Hold on the same line. The Multiline Terminal user utilizes the Transfer or Answer key to alternate between the two parties. The Single Line Telephone user uses the Hold feature to alternate between the two parties. Station Application All stations.
CALL BACK CALL BACK General Description This feature allows a calling party to set an automatic Call Back when a busy or no answer condition is encountered. When the busy station becomes idle, the station that set the Call Back will be called. In case of Call Back no answer, the Call Back to the setting station is initiated immediately after the called station goes on hook after making a call or accessing a feature. Station Application All stations.
CALL BACK 4. When the busy station becomes idle or the station that did not answer first initiates or answers a call or accesses a feature and then becomes idle, the station that set the Call Back will ring. Note: Multiple Call Backs can be set by repeating the procedure above. To cancel Call Back from a Single Line Telephone 1. Lift the handset and receive dial tone. 2. Dial the Call Back cancellation code and receive service set tone. To cancel Call Back from a Multiline Terminal 1.
CALL FORWARDING CALL FORWARDING General Description Call Forwarding allows calls directed to a station to be routed to another station, an Attendant, an outside number or voice mail equipment.
CALL FORWARDING Attendant Call Forwarding Set-Up and Cancel Attendant Call Forwarding Set-Up and Cancel General Description All of the various types of Call Forwarding can be set up or cancelled from the Attendant Console. Station Application All stations. Operating Procedure To set Call Forwarding – All Calls from the Attendant Console 1. 2. 3. 4. Press an idle LOOP key. Dial the Call Forwarding – All Calls feature access code and receive feature dial tone. Dial the originating station number.
CALL FORWARDING Call Forwarding – All Calls Service Conditions The Attendant can cancel any type of Call Forwarding set by an internal station. Call Forwarding – All Calls General Description This feature allows all calls directed to a particular extension to be rerouted to an alternate destination, regardless of the busy or idle status of the extension.
CALL FORWARDING Call Forwarding – All Calls • To cancel Call Forwarding – All Calls 1. Lift the handset or press the Speaker key and receive dial tone. 2. Press the Call Forwarding All Calls feature access key and receive special dial tone. The LCD displays: CF CALL XXXX (Target Station) 3. Press the * key and receive service set tone. The LED of the associated feature key will go out. The LCD displays CANCEL. 4. Replace the handset or press the Speaker key.
CALL FORWARDING Call Forwarding – All Calls 6. A maximum of 26 digits (without access code) can be stored for Call Forwarding – All Calls to an outside number. 7. Call Forwarding – All Calls to an outside number can be routed by the Least Cost Routing feature and restricted by the Code Restriction feature. 8. More than one Call Forward can occur in the progress of a call. See Multiple Call Forwarding – All Calls, Multiple Call Forwarding – Busy Line, and Multiple Call Forwarding – No Answer. 9.
CALL FORWARDING Call Forwarding – Busy Line Call Forwarding – Busy Line General Description This feature permits a call to a busy extension to be routed to a predesignated station, Attendant Console, or voice mail equipment. Call Forwarding – Busy Line can be set or cancelled by an Attendant Console, the individual station user, or a Multiline Terminal with a secondary appearance of the station's extension. Station Application All stations.
CALL FORWARDING Call Forwarding – Busy Line From a Single Line Telephone • To set Call Forwarding – Busy Line 1. Lift the handset and receive dial tone. 2. Dial the Call Forwarding – Busy Line feature access code and receive feature dial tone. 3. Dial the desired target station number and receive service set tone. • To set Call Forwarding – Busy Line – Outside 1. 2. 3. 4. 5. Lift the handset and receive dial tone. Dial the Call Forwarding – Busy Line feature access code and receive feature dial tone.
CALL FORWARDING Call Forwarding – No Answer 14. The setting station's trunk restriction class is used to allow or deny the tandem connection on a Call Forwarding – Busy Line Outside. 15. Checking of the setting station's trunk restriction class can be allowed or denied on a system-wide basis. 16. A Direct Inward System Access (DISA) call to a station set for Call Forwarding – Busy Line Outside will be allowed or denied based on the forwarded station's trunk restriction class. 17.
CALL FORWARDING Call Forwarding – No Answer 5. Replace the handset or press the Speaker key. • To cancel Call Forwarding – No Answer 1. Lift handset or press Speaker key and receive dial tone. 2. Press the Call Forwarding – No Answer feature access key and receive special dial tone. Press the * key, the associated LED goes out and service set tone is received. The LCD displays CANCEL. From a Single Line Telephone • To set Call Forwarding – No Answer 1. Lift handset and receive dial tone. 2.
CALL FORWARDING Call Forwarding – Destination 10. In the SMDR call record, the station that set Call Forwarding – No Answer – Outside will appear as the originator of the call. 11. SMDR only records if the Tandem Connection receives answer supervision. 12. The setting station's trunk restriction class is used to allow or deny the tandem connection on a Call Forwarding – No Answer – Outside. 13. Checking of the setting station's trunk restriction class can be allowed or denied on a system-wide basis. 14.
CALL FORWARDING Multiple Call Forwarding – All Calls • To cancel Call Forwarding – Destination from destination station 1. Lift the handset or press the Speaker key and receive dial tone. 2. Press the Call Forwarding – Destination Cancel key or dial the Call Forwarding – Destination Cancellation code and receive feature dial tone. 3. Dial the user's station number (forwarded station) and receive set tone. 4. Replace the handset or press the Speaker key.
CALL FORWARDING Multiple Call Forwarding – All Calls Service Conditions 1. Multiple Call Forwarding – All Calls can forward a maximum of five times when the called station sets Call Forwarding – All Calls to a station that has set Call Forwarding – All Calls or Call Forwarding – Busy Line. 2. Multiple Call Forwarding – All Calls cannot be performed for data calls. 3.
CALL FORWARDING Multiple Call Forwarding – Busy Line Multiple Call Forwarding – Busy Line General Description This feature permits a call to a busy station to be forwarded, multiple times, to a predesignated idle station. Station Application All stations. Operating Procedure The same operating procedures for Call Forwarding – All Calls apply. Service Conditions 1. Multiple Call Forwarding – Busy Line can not be performed for data calls. 2.
CALL FORWARDING Split Call Forwarding – All Calls Operating Procedure The same operating procedures for Call Forwarding – All Calls apply. Service Conditions 1. Multiple Call Forwarding – No Answer can only be performed for non-data calls. 2. Multiple Call Forwarding – No Answer can be forwarded as many times as desired. The call will stop forwarding when it terminates to the Attendant Console or to a station not assigned with Call Forwarding – No Answer. 3.
CALL FORWARDING Split Call Forwarding – All Calls From a Multiline Terminal with LCD • To set split Call Forwarding – All Calls 1. Lift the handset or press the Speaker key and receive dial tone. 2. Press the Split Call Forwarding – All Calls feature access key and receive feature dial tone. 3. Dial the desired destination number (0-9) and receive service set tone.
CALL FORWARDING Split Call Forwarding – All Calls From a Single Line Telephone • To set Split Call Forwarding – All Calls 1. Lift the handset and receive dial tone. 2. Dial the Call Forwarding – All Calls feature access code and receive feature dial tone. 3. Dial the desired destination number (0-9) and receive service set tone.
CALL FORWARDING Split Call Forwarding – Busy Line Split Call Forwarding – Busy Line General Description This feature allows internal and external calls to a busy extension to be rerouted to separate destinations. Destinations may be an internal station, Attendant Console, or voice mail. Station Application All stations. Operating Procedure To activate Split Call Forwarding, both Split Call Forwarding and Call Forwarding settings are required.
CALL FORWARDING Split Call Forwarding – No Answer From a Single Line Telephone and Multiline Terminal without Split Call Forwarding – Busy Line feature key • To set Split Call Forwarding – Busy Line 1. Lift the handset and receive dial tone. 2. Dial the Call Forwarding – Busy Line feature access code and receive feature dial tone. 3. Dial destination number (0-9) and receive service set tone.
CALL FORWARDING Split Call Forwarding – No Answer Station Application All stations. Operating Procedure To activate Split Call Forwarding, both Split Call Forwarding and Call Forwarding settings are required. For Call Forwarding settings, refer to the description of Call Forwarding – No Answer. From a Multiline Terminal with LCD • To set split Call Forwarding – No Answer 1. Lift the handset or press the Speaker key and receive dial tone. 2.
CALL FORWARDING Call Forwarding – Override 3. Dial desired destination number (0-9) and receive service set tone.
CALL FORWARDING Group Diversion Operating Procedure Normal call handling procedures apply. Service Conditions This feature is allowed to all stations and the Attendant Console. Group Diversion General Description This feature allows all calls terminated to an extension that are not answered within a predetermined time to be forwarded to a predesignated station. Station Application All stations. Operating Procedure No manual operation is required. Service Conditions 1.
CALL PARK Call Park - System CALL PARK General Description This feature enables a station user or attendant to place a call into predesignated Call Park locations. The station user or attendant is then free to process other calls. This feature is available system wide and for individual tenants. Call Park - System General Description When a call is parked by Call Park-System, the call can be retrieved from Call Park by any station in the system. Station Application All stations and Attendant Consoles.
CALL PARK Call Park - System 4. Dial the Call Park location number (00-19) and receive service set tone. (If Call Park-System number is busy, dial another location number using the Step Call feature until an idle park location is accessed.) 5. Restore the handset. • From an Attendant Console 1. Dial Call Park-System feature access code. The first available Call Park location is selected by the system and displayed in the LCD. Receive service set tone. 2. Press the RELEASE Key.
CALL PARK Call Park - Tenant 8. A call can be retrieved from Call Park-System while receiving feature dial tone. 9. If a station other than the station that originally parked the call retrieves the call, Station Message Detail Recording (SMDR) will record a transfer. 10. Parked calls receive Music On Hold, if provided. 11. When a Call Park-System recalls to an Attendant Console, no LED indication is provided. However, the call park location will appear in the display. 12.
CALL PARK Call Park - Tenant To retrieve a call from Call Park-Tenant • From a Single Line Telephone 1. 2. 3. 4. Go off hook and receive internal dial tone. Dial the Call Park-Tenant retrieval access code. Dial the Call Park-Tenant location number (1-8). Converse. • From a Multiline Terminal with Call Park-Tenant feature key 1. 2. 3. 4. Go off hook and receive dial tone. Press the Call Park-Tenant feature key (flashing). Dial the Call Park-Tenant location number (1-8). Converse.
CALL PICKUP Call Pickup - Direct CALL PICKUP General Description This feature enables a station user to answer any call directed to another station, to a station within their own Call Pickup Group, or to a station within a different Call Pickup Group. Three Call Pickup methods are available: Call Pickup - Direct, Call Pickup - Group, and Call Pickup - Designated Group.
CALL PICKUP Call Pickup - Group Service Conditions 1. All ringing calls directed to an extension, including voice calls, can be picked up by this feature, except for Trunk Queuing - Outgoing and Call Back. 2. This feature can be activated from feature dial tone. 3. This feature may be allowed or denied based on station Class of Service. 4. A fully restricted station cannot pickup an incoming C.O. call. 5.
CALL PICKUP Call Pickup - Designated Group Call Pickup - Designated Group General Description This method permits a station user to answer an incoming call directed to another group by dialing the Call Pickup - Designated Group feature access code and any station within the group to which the ringing station belongs. Station Application All stations. Operating Procedure Ringing telephone in another Call Pickup Group 1. 2. 3. 4. Go off hook on an extension line and receive internal dial tone.
CALL REDIRECT CALL REDIRECT General Description Without answering incoming calls or held calls which terminates to the line keys of a Multiline Terminal, the calls can be transferred to a pre-programmed station or Voice Mail System. Two transferring destination number can be designated per tenant, in system data programming. This feature can be used together with the Caller ID Display feature. Station Application All Multiline Terminals.
CALL REDIRECT 6. On the following conditions, the call cannot be transferred by the CRD key because the destination is regarded as busy state. • When the call is a Camp-On call, and the destination is a UCD queue. • When the call is held on an extension line/trunk access key, and the destination is a UCD queue. • When the call is terminating to or held on a trunk access key, and the destination is setting Call Forwarding-All Calls-Outside/Busy Line-Outside. 7.
CALL TRANSFER Call Transfer - All Calls CALL TRANSFER General Description This feature permits a station user to transfer a call to another station in the system directly, or with assistance from the attendant. Call Transfer - All Calls General Description This feature permits a station user to transfer incoming or outgoing calls to another station within the system without attendant assistance. Station Application All stations.
CALL TRANSFER Call Transfer - Attendant 3. A three-party Conference can be accessed from the Call Transfer state. The three parties connected can be as follows: • Three stations • Two stations and one trunk • One station and two trunks 4. A four-party Conference can be accessed from the Call Transfer state by Multiline Terminals only. When the Consultation Hold of a three-party Conference connection is followed by calling another internal station, a four-way connection can be initiated.
CALLER ID CLASS CALLER ID CLASS General Description This feature receives the calling subscriber’s name and number sent from a public network using a MODEM signal and displays the name or number on an LCD of a Multiline Terminal and an Attendant Console. Station Application All Multiline Terminals with an LCD and Attendant Consoles. Operating Procedure To display the calling subscriber’s name or number when receiving/answering a call No manual operation is required.
CALLER ID CLASS Service Conditions 1. Up to 14 digits of the calling subscriber’s name or number can be displayed on the LCD of a Multiline Terminal or an Attendant Console. 2. Up to 16 digits of the calling subscriber’s number can be recorded on the SMDR. 3. Up to 24 digits of the calling subscriber’s number can be sent to the OAI computer. 4. The 4RSTC card and the 4COTG/8COTQ card are required for receiving the Caller ID signals. 5.
CALLER ID DISPLAY CALLER ID DISPLAY General Description Without answering incoming calls or held calls which terminates to the line keys of a Multiline Terminal, the calling party’s information can be confirmed by the indications on the LCD. The following information is indicated according to the kind of the calls.
CALLER ID DISPLAY 3. If there is no incoming/held call on the line key and there is no Camp-On call, the Multiline Terminal does not come into CID mode even if the CID key is pressed. 4. If there are plural incoming/held calls, Camp-On calls, the following priority for displaying is applied: a. Camp-On call information set to the call in progress on the Multiline Terminal b. Incoming/held call information in order of the line key number (lowest to highest number) 5.
CAMP-ON CAMP-ON General Description This feature provides selected stations or outside calls with Camp-On capability to a busy internal station. Two Camp-On methods are provided. The call waiting method allows a station or an outside party to camp itself on to a busy station. The transfer method allows a transferred outside call to be camped-on to a busy station. Station Application All stations. Operating Procedure To set Camp-On (call waiting method) • From a Single Line Telephone 1.
CAMP-ON • From a Multiline Terminal 1. 2. 3. 4. Press the Transfer key. The call in progress remains on Consultation Hold and feature dial tone is received. Dial the desired station number and receive busy tone. Press the Transfer key. Feature dial tone is received. Dial the Camp-On (transfer) feature access code and receive service set tone. Camp-On tone (two tone bursts) is sent to the busy station. 5. Restore the handset.
CAMP-ON 8. Periodic Camp-On tone can be provided every 4 seconds. This can be allowed or denied in system programming on a per-system basis. When denied, a single Camp-On signal is received. 9. Camp-On can only be set if the called station is on a two-party call.
CENTREX COMPATIBILITY CENTREX COMPATIBILITY General Description A combination of features allows full integration of the NEAX2000 IVS2 with Centrex service. Station Application All stations. Operating Procedure Refer to associated features. Service Conditions 1. Flexible Configuration: • Universal Ports to meet high Trunk-to-Station ratio. • Building block approach for modular growth. • Flexible Line Assignment. • Wide variety of terminals. 2.
CENTREX COMPATIBILITY 14. 15. 16. 17. 18. Automatic pause after Centrex access code. Listed directory numbers display at Attendant Console. Uniform Call Distribution (UCD) for quick and efficient handling of incoming calls. Recall key provides timed hookflash to Centrex for feature access. Prime line Assignment to Centrex line (when using direct trunk appearance). (Multiline terminals only.) Page 112 NEAX2000 IVS2 Business/Hotel/Data Features and Specifications NDA-24271, Issue 1.
CHECK IN/CHECK OUT CHECK IN/CHECK OUT General Description When this feature is activated, the following operations occur: • • Check In Room Cutoff is cleared. Check Out Room Status printout is supplied. Do Not Disturb is reset. Room Cutoff is set. Message Waiting is reset. Automatic Wake Up is cleared. Station Application Multiline Terminals with LCD assigned as Hotel/Motel Front Desk Instruments. Operating Procedure To activate Check In/Check Out for an individual guest room 1. 2. 3. 4.
CLASS OF SERVICE CLASS OF SERVICE General Description This feature permits all stations to be assigned a Class of Service in accordance with the degree of system use desired. The Class of Service is used to assign restrictions for trunk access and feature access. Station Application All stations. Operating Procedure Normal operating procedures apply. Restrictions are automatically applied by the system based on the Class of Service assignments in system data for each station. Service Conditions 1.
CLASS OF SERVICE • • Speed Calling - Station External Paging Automatic Wake-up/Timed Reminder - self Automatic Wake-up/Timed Reminder - for others Call Pickup Direct Camp-On (Transfer) Camp-On (Call Waiting) - Originate/Receive Do Not Disturb from Station/Return Schedule Message Display Priority Call Trunk to Trunk Transfer Message Wait- Set/Reset Timed Queue Account Code Entry Authorization Code/Forced Account Code Background Music (on Multiline Terminals) Voice Recording Card Access (Record/Reply/Delet
CLASS OF SERVICE c. Camp-On (Call Waiting) d. Hunting 5.
CODE RESTRICTION CODE RESTRICTION General Description This feature allows the system to be programmed to restrict outgoing calls according to specific area and/or C.O. codes. This restriction is controlled on the basis of a three digit area code or six digit area and office code numbering plan. Station Application All stations. Operating Procedure No manual operation is required. Service Conditions 1.
CONFERENCE (THREE/FOUR PARTY) CONFERENCE (THREE/FOUR PARTY) General Description This feature provides a station user the ability to add-on another party (trunk or station) to a call already in progress. Single Line Telephone users can add up to one additional party and Multiline Terminal users can add up to two additional parties. Station Application All stations. Operating Procedure To add a third party • From a Single Line Telephone with a call in progress 1.
CONFERENCE (THREE/FOUR PARTY) 5. Multiline Terminals may allow other Multiline Terminals with the same line button appearance to enter the conversation (and therefore establish a Conference) by using the Privacy feature. Refer to the Privacy Features and Specifications for more information. 6. Once the second party answers, and prior to pressing the Conf key, Multiline Terminals may use the Transfer or Answer key to alternate between the two parties.
CONFERENCE (SIX/TEN PARTY) CONFERENCE (SIX/TEN PARTY) General Description This feature permits a station user or Attendant (conference leader) to establish a Conference among as many as six or ten parties (including the Conference leader). Station Application All stations and Attendant Consoles Operating Procedure Using the access code • To make a Conference Call 1. The Conference leader goes off hook, or an Attendant presses a loop key. 2.
CONFERENCE (SIX/TEN PARTY) 3. After the party answers, press the Hold key. 4. Call all desired parties (station or C.O./Tie line) sequentially, using other line keys, and placing each on hold after the party answers. 5. After holding the last party, press the Conference feature key. The line key associated with the last party lights green. The last party is connected to the CFT trunk. 6. Sequentially press the holding line keys to connect the participants to the CFT trunk. OR 1.
CONFERENCE (SIX/TEN PARTY) 6. The maximum number of C.O. line/tie lines that can be connected in a Conference is: • Up to five C.O. line/tie lines for a 6-party Conference • Up to nine C.O. line/tie lines for a 10-party Conference 7. Call charges for C.O. lines are charged to the leader (in SMDR). 8. Ten ports are required per CFT trunk. 9. The CFT time out until the first participant is connected into the CFT trunk after seizing the CFT trunk is fixed at 1 minute. 10.
CONSECUTIVE SPEED DIALING CONSECUTIVE SPEED DIALING General Description For Speed Dialing, all digits are registered as a Speed Dialing Code. In the case of Consecutive Speed Dialing, the common portion of the number is registered as a speed calling code, and the remaining digits of each number are dialed by each individual calling station or by using a Station Speed Dial key on a Multiline Terminal.
CONSULTATION HOLD CONSULTATION HOLD General Description This feature permits a station user to hold any incoming or outgoing C.O. call, tie line call, or any intraoffice call while originating a call to another station user within the system. Station Application All stations. Operating Procedure From a Multiline Terminal • To hold the original call and place a second call 1. 2. 3. 4. Press the Transfer key and receive feature dial tone.
CONSULTATION HOLD 2. If the second party hangs up, the calling station will automatically be returned to the original call. 3. If the originating station presses the FLASH key (or momentarily presses the hookswitch), a three-party Conference will be initiated. Service Conditions 1. An outgoing exchange network or tie line call can also be made by the station user with a call on Consultation Hold. Refer to Trunk-to-Trunk Connection and Conference Features and Specifications. 2.
CUSTOMER ADMINISTRATION TERMINAL (CAT) CUSTOMER ADMINISTRATION TERMINAL (CAT) General Description In addition to the Maintenance Administration Terminal (MAT), programming of the system can be done from selected Multiline Terminals with LCD. The designated Multiline Terminals can be placed in program mode, and system data can then be changed. To prevent unauthorized changes, password levels are assigned, providing authorization for access to certain areas of programming and denying access to others.
DATA LINE SECURITY DATA LINE SECURITY General Description This feature allows line circuits which are used for data transmission to be protected from interruptions such as Attendant Camp-On, Executive Override, and Attendant Override. Station Application Not applicable. Operating Procedure No manual operation is required. Service Conditions 1. This feature is assigned in system programming on a per-station basis. 2. Data Line Security functions on all calls. 3.
DELAYED RINGING DELAYED RINGING General Description This feature enables trunks and station lines to ring immediately at the terminating station, but also, after a programmable period of time has elapsed, to ring at secondary Multiline Terminals with that trunk or line appearance. Station Application All Multiline Terminals. Operating Procedure No manual operation is required. Service Conditions 1. Delayed Ringing is assigned in system programming on a per line key basis. 2.
DIAGNOSTICS DIAGNOSTICS General Description To assist maintenance personnel, the system provides diagnostic capabilities such as fault code generation, device status information and alarm information recording which can be accessed from the Maintenance Administration Terminal (MAT) or Customer Administration Terminal (CAT). Station Application Not applicable. Operating Procedure Refer to the Maintenance Manual for operating procedures. Service Conditions 1.
DIAL BY NAME DIAL BY NAME General Description This feature allows a Multiline Terminal user to search for a desired number by name. The number and name are registered in the system and they are shown on Multiline Terminal LCD. The Multiline Terminal user can search for the desired number by name using up or down soft keys. When the Multiline Terminal user finds the desired number, the call can be originated by pressing the Line/Trunk key or going off hook.
DIAL BY NAME To register a name and number for call by Speed Calling-Station 1. 2. 3. 4. 5. 6. 7. From the idle state, press the STA soft key. Using the UP or DOWN soft keys, select the buffer number to be programmed. Press the FEATURE key. Using the Alphabet on keys 2 through 9, assign the name first. (Refer to Service Condition #2.) Press the FEATURE key to program the number. Dial the internal station number or the trunk access code (i.e., 9); then dial the outside number. Press the FEATURE key.
DIAL BY NAME 2. Character Registration a. The following table shows how to record the alphanumeric character to the system. Input Mode Alphabet Number Dial 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 Press 1 2 3 4 5 6 7 8 A D G J M P T W ! + ? B E H K N Q U X ” , @ (space) C F I L O R V Y # – [ a d g j m S t Z $ . ¥ b e h k n p u w % / ] c f i l o q v x & : ^ r s y ’ ; _ z ( < ` not used } 1 2 3 4 5 6 7 8 9 0 9 10 ) = { * > | b. There are two input modes for alphabet and number.
DIAL BY NAME 3. Number and Name Registration a. In the alphabet and number input mode, when the Feature key is pressed, the Feature key lamp is flashed and Speaker key lamp is lit. b. Up to 16 characters can be recorded as a name. c. Up to four digits of trunk access code and up to 26 digits of station number can be recorded. d. When the new name and number is recorded, the system automatically search the vacant memory block after pressing Feature key. e.
DIAL BY NAME 5. Originating a Call a. To originate calls after searching, press either TRK key, Line key (My Line/Sub Line) or Speaker key, or off hook. b. When the user originates call pressing TRK key, registered trunk access code is ignored. When the user originates call pressing Line key or Speaker key, or going off hook, trunk access code registered can be processed and appropriate trunk is selected. c.
DIAL CONVERSION DIAL CONVERSION General Description The system can be assigned to use rotary Dial Pulse (DP) or Dual Tone Multifrequency (DTMF) trunks and stations. This feature provides for the repeating of digits dialed by the station user onto the C.O. trunks. Station Application All stations. Operating Procedure Normal call handling procedures apply. Service Conditions 1. Trunks are assigned for DP and/or DTMF on a trunk route basis. 2.
DIRECT DATA ENTRY DIRECT DATA ENTRY General Description This feature allows a maid or other hotel personnel to enter numeric data to the PMS (Property Management System), using the guest room station for entry through dial operation. The same numerical data can be output to a Hotel/Motel Printer by system data programming. Station Application All stations. Operating Procedure 1. 2. 3. 4. Lift the handset and receive dial tone. Dial the Direct Data Entry access code and receive feature dial tone.
DIRECT DATA ENTRY 8. There are two types of printout format for the Hotel/Motel Printer. The printout format can be selected by the system data programming. The following figure shows examples of the printout format 1 and 2. Example: Input data = 001*002*12345*3# (* is used to separate the input data. * is not printed out but sent out to the PMS.) Printout format 1 Printout format 2 1995 04/10 17:20 MON NO. 220 CODE1 001 CODE2 002 CODE3 12345 CODE4 3 1995 04/10 17:20 MON NO.
DIRECT DATA ENTRY c. In Printout Format 2, even if the data corresponding QUANTITY is not entered, the system does not recognize that the data entry is an error (no reorder tone is received). Example: Input data = 1*2*3*# Page 138 Printout format 1 Printout format 2 1995 04/10 17:20 MON NO. 220 CODE1 1 CODE2 2 CODE3 3 1995 04/10 17:20 MON NO. 220 CODE1 1 QUANTITY 2 CODE2 3 NEAX2000 IVS2 Business/Hotel/Data Features and Specifications NDA-24271, Issue 1.
DIRECT DIGITAL INTERFACE DIRECT DIGITAL INTERFACE General Description This service feature provides the capability to connect trunks from the NEAX2000 IVS2 directly to T1 carrier links using either a private or public network. DS-1 signal level PCM transmission line (24 channel) NEAX2000 IVS2 Digital PABX OFFICE REP LINE REP LINE REP OFFICE REP Operating Procedure No manual operation is required. Service Conditions 1. Each Office Hierarchy is defined as follows: a.
DIRECT DIGITAL INTERFACE 6. The DTI can be provided with circuit cards to interface with T1 carrier. 7. The DTI boards are mounted in the AP board slot of the Port Interface Module (PIM). 8. The following two methods may be used for network synchronization (see below): a. Source - Receiver System (Source) b.
DIRECT INWARD DIALING (DID) DIRECT INWARD DIALING (DID) General Description This feature provides for incoming calls from the exchange network (except FX or WATS) to reach any station within the system without attendant assistance. Station Application Not applicable. Operating Procedure The calling party outside the system dials the appropriate telephone number. The call will ring directly at the called station, bypassing the attendant. Service Conditions 1.
DIRECT INWARD DIALING (DID) DID Call Waiting DID Call Waiting General Description This feature allows an incoming call on a DID trunk or a tie line to automatically be Camped-On to the destination station if the destination station is busy. Station Application All stations. Operating Procedure The camp-on occurs automatically once this feature is assigned. For details on how to respond to the camp-on, refer to the Camp-On Features and Specifications. Service Conditions 1.
DIRECT INWARD SYSTEM ACCESS (DISA) DIRECT INWARD SYSTEM ACCESS (DISA) General Description This feature allows an outside caller to access the system using an exchange network connection without Attendant or station assistance. The outside user may originate calls over any or all of the system's facilities such as WATS, FX, Tie Line or CCSA. The outside user can also directly call stations and access miscellaneous trunks for such features as dictation access. Station Application Not Applicable.
DIRECT INWARD SYSTEM ACCESS (DISA) 8. If the called station is busy or does not answer, or the number dialed is a feature access code, any one of the following operations can be set: • The C.O. line can be released. • Dial tone can be supplied. • An alternate call terminating destination (Attendant, Trunk Answer Any Station, Direct Inward Termination) can be provided. 9. The outside user can access a Digital Announcement Trunk Card via DISA, if programmed. 10.
DIRECT INWARD TERMINATION (DIT) DIRECT INWARD TERMINATION (DIT) General Description This feature automatically routes incoming network exchange calls directly to a preselected station without Attendant assistance. The call can then be processed by the called party. Three-party Conference, Call Transfer, etc., are handled in the same manner as any normal trunk call. Station Application All stations. Operating Procedure No manual operation is required. Service Conditions 1.
DIRECT OUTWARD DIALING (DOD) DIRECT OUTWARD DIALING (DOD) General Description This feature permits any station user the ability to gain access to the exchange network by dialing an access code and receiving new dial tone. The user may then proceed to dial the desired exchange network number. Station Application All stations. Operating Procedure To place an outside call • From any station 1. 2. 3. 4. Go off-hook and receive extension dial tone. Dial the trunk access code. Receive outside dial tone.
DIRECT OUTWARD DIALING (DOD) 6. Exchange network call completion using the Hotline Outside feature is permitted. The originating station is automatically routed to the assigned trunk route and the digits are dialed automatically when the station goes off-hook. 7. This feature is disabled when the switch on the MP card is set to KF registration. NEAX2000 IVS2 Business/Hotel/Data Features and Specifications NDA-24271, Issue 1.
DIRECT STATION SELECTION/BUSY LAMP FIELD (DSS/BLF) CONSOLE DIRECT STATION SELECTION/BUSY LAMP FIELD (DSS/BLF) CONSOLE General Description This feature allows a Direct Station Selection/Busy Lamp Field (DSS/BLF) Console to be associated with a Multiline Terminal. When the buttons on the DSS/BLF Console unit are programmed for Direct Station Selection (DSS) buttons, up to 60 stations can be directly accessed in addition to those already appearing on the Multiline Terminal.
DIRECT STATION SELECTION/BUSY LAMP FIELD (DSS/BLF) CONSOLE Busy Out Status Console 6.
DIRECT STATION SELECTION/BUSY LAMP FIELD (DSS/BLF) CONSOLE Do Not Disturb Console Service Conditions 1. If the system is initialized (Reset) the Console Function Mode will return to DSS/BLF. 2. The Busy Out Status of a station cannot be set or cancelled from a Busy Out Status Console. 3. Refer to the DSS/BLF Console and the Uniform Call Distribution Features and Specifications for more details.
DIRECT STATION SELECTION/BUSY LAMP FIELD (DSS/BLF) CONSOLE Room Cutoff Console Station Application All stations with a DSS/BLF Console. Operating Procedure To set and cancel Message Waiting 1. 2. 3. 4. Press the MW key. When stations are currently in MW their associated LED will light green. Press the Function Mode key: an LED associated with the Function Mode key will light red. Press the desired DSS key(s) to set or cancel. A lit LED indicates MW has been set.
DIRECT STATION SELECTION/BUSY LAMP FIELD (DSS/BLF) CONSOLE Wake Up No Answer Console Wake Up No Answer Console General Description This feature allows a DSS/BLF Console associated with a Multiline Terminal to be used as a Wake Up No Answer (WU) Console. This feature is activated by a function mode key on a DSS/BLF Console. The No Answer status for each station is indicated by a flashing green LED associated with each button. Station Application All Multiline Terminals with a DSS/BLF Console.
DISTINCTIVE RINGING DISTINCTIVE RINGING General Description This feature provides Distinctive Ringing patterns to the station so that the station user can distinguish between internal and external incoming calls. This feature also enables the LED associated with the line key of the Multiline Terminal to flash in two colors according to the kind of incoming call. Station Application All stations. Operating Procedure No manual operation is required. Service Conditions 1.
DISTINCTIVE RINGING 11. The lamp indication patterns are as follows: • Incoming internal calls Red, 120-ipm flashing • Incoming external calls Green or Red, 120-ipm flashing The lamp color for incoming external calls can be selected to be green or red. 12. The lamp color for incoming external calls can be designated on a per-trunk-route basis. 13. The distinctive lamp indication is valid for Direct Inward Termination, Automated Attendant, Direct Inward Dialing, and Tie line incoming call. 14.
DO NOT DISTURB DO NOT DISTURB General Description This feature restricts incoming calls to a station and can be set by an individual station or from the Attendant Console. Placing a station in Do Not Disturb (DND) does not prevent a station from originating a voice or data call or from receiving a data call. This feature also allows a station to ensure privacy from telephone interruptions while on an outgoing call.
DO NOT DISTURB 3. Press the START key. The DD LED lights steady and service set tone is received. 4. Press the RELEASE key. • To cancel an individual station in DND 1. 2. 3. 4. Dial the desired station number. Press the DD key and the associated LED flashes. Press the RESET key and the DD LED goes out. Press the RELEASE key. • To set a group of stations in DND 1. Press the DD key and the associated LED flashes. 2. Press the START key and the DD LED lights steady. 3. The designated group is now in DND.
DO NOT DISTURB Do Not Disturb - Hotel/Motel 11. A station included in a DND group, retains the ability to place their particular station in DND. 12. When the Attendant places a group in DND, an individual station within the group can cancel the DND setting to their station. 13. A feature access line key can be assigned on Multiline Terminals for DND set and cancel. 14.
DO NOT DISTURB Do Not Disturb - Hotel/Motel 3. Press the RESET key. 4. The above two steps can be repeated for additional stations. 5. Press the RLS key. • To set Do Not Disturb to the station currently connected 1. Press the DD key. 2. Press the SET key. 3. Press the RLS key. • To cancel Do Not Disturb to the station currently connected 1. Press the DD key. 2. Press the RESET key. 3. Press the RLS key. From a guest station or administrative station • To set Do Not Disturb 1.
DO NOT DISTURB Do Not Disturb - System 9. Call Back cannot be set to stations in DND. 10. Recalls will override the DND setting, and ring back to a station in DND. Do Not Disturb - System General Description This feature simultaneously restricts incoming calls to a preassigned group of stations by operation from the Hotel/Motel Front Desk Instrument(s). Attendant Console(s) and Hotel/Motel Front Desk Instruments can use the DND OVR key to override this Do Not Disturb setting.
DO NOT DISTURB Do Not Disturb - System 9. Refer to the Hotel/Motel Front Desk Instrument Features and Specifications for more information. 10. Refer to Do Not Disturb Features and Specifications for the interactions between DND and system features. Page 160 NEAX2000 IVS2 Business/Hotel/Data Features and Specifications NDA-24271, Issue 1.
ELAPSED CALL TIMER ELAPSED CALL TIMER General Description This feature provides a display of the elapsed time while a Multiline Terminal with LCD is connected to any trunk. Station Application All Multiline Terminals with LCD. Operating Procedure No manual operation is required. Service Conditions 1. The elapsed time is displayed in the seven upper left-hand positions of the LCD display. 2. The elapsed time can reach a maximum of 9 hours, 59 minutes and 59 seconds after which the clock resets to zero.
ENHANCED 911 ENHANCED 911 General Description This feature allows the PBX to transmit a callers’ emergency service identification information to an Enhanced 911 Emergency system. Station Application All stations and Attendant Consoles. Operating Procedure 1. Lift the handset and receive a dial tone. 2. Dial the trunk access code and telephone number (e.g., 911). 3. The system automatically completes a call and sends the pre-assigned number: calling area code + calling station number.
EXECUTIVE CALLING EXECUTIVE CALLING General Description This feature allows a station to be assigned a VIP class. This provides special ringing to a called station when that station is idle, and automatic sending of three tone bursts to a called station when that station is busy, provided the call was originated from a station assigned as VIP class. Station Application All stations. Operating Procedure To initiate an Executive Call 1. The station assigned as VIP class goes off-hook. 2.
EXECUTIVE OVERRIDE EXECUTIVE OVERRIDE General Description This feature allows selected users to override a busy condition on a called station. A warning tone is transmitted to both stations in the busy call before the busy condition is overriden, and a three-party Conference is then established. Station Application All stations. Operating Procedure From a Multiline Terminal 1. When busy tone is heard, press the key assigned for Executive Override.
EXECUTIVE OVERRIDE 7. Executive Override is denied if the busy station is dialing, in Line Lockout mode, receiving a system generated tone, protected against Executive Override in Class of Service, protected against any override by DND key, or when any of the following features are in progress: • Attendant Override • Consultation Hold • Call Back • Data Line Security • Hold • Paging • Call Transfer • Privacy • Camp-On • Trunk Queuing - Outgoing • Conference • Voice Call 8.
EXTERNAL PAGING WITH MEET-ME EXTERNAL PAGING WITH MEET-ME General Description This feature allows a station user or attendant dial-access to local voice paging equipment and connects both parties automatically after the paged party has answered the page by dialing an access code. Station Application All stations and Attendant Consoles. Operating Procedure To page • From any station 1. The calling station dials External Paging feature access code and receives continuous ringback tone for 1 second. 2.
EXTERNAL PAGING WITH MEET-ME Service Conditions 1. Amplifiers and speakers must be provided locally. 2. One trunk circuit from a COT card is required for each zone of external paging. 3. One PN-DK00 (or built-in DK00 in MP) is required for every four zones of external paging in order to share a common amplifier and background music source. 4. The maximum length of paging access codes is three digits. Paging access codes and Meet-Me codes must be preprogrammed. 5.
FAX ARRIVAL INDICATOR FAX ARRIVAL INDICATOR General Description When a call from a C.O. line (Direct-Inward-Termination, Direct-Inward-Dialing, Automated Attendant), station or tie line has terminated to a facsimile machine, a related lamp on a predesignated Multiline Terminal is caused to light, indicating reception of a facsimile call.
FEATURE ACTIVATION FROM SECONDARY EXTENSION FEATURE ACTIVATION FROM SECONDARY EXTENSION General Description This feature allows the Multiline Terminal user to access an appearance of another extension and program certain features from that extension. Station Application All Multiline Terminals. Operating Procedure Refer to the applicable feature for operating procedures. Service Conditions 1.
FLEXIBLE LINE KEY ASSIGNMENT FLEXIBLE LINE KEY ASSIGNMENT General Description Multiline Terminals can have any desired line key assignment. This feature permits assignments to be tailored to each individual's needs. (The terminal's primary extension line appearance is the only line key which cannot be reassigned.) Station Application All Multiline Terminals. Operating Procedure No manual operation is required. Service Conditions 1.
FLEXIBLE NUMBERING PLAN FLEXIBLE NUMBERING PLAN General Description The system has a Flexible Numbering Plan. All access codes and station numbers and can be assigned in system programming. Refer also to the Single Digit Dialing Features and Specifications which further increases the flexibility of the system. Station Application All stations. Operating Procedure Normal call handling procedures apply. Service Conditions 1.
FLEXIBLE RINGING ASSIGNMENT FLEXIBLE RINGING ASSIGNMENT General Description This feature allows lines on Multiline Terminals to be individually programmed to ring or not ring. Station Application All Multiline Terminals. Operating Procedure No manual operation is required. Service Conditions 1. The following priority applies to ringing of multiple incoming calls: a. Voice call (Station to Station on extension, Automatic or Dial Intercom) b. Recalls c. Incoming External Calls d.
FORCED ACCOUNT CODE FORCED ACCOUNT CODE General Description This feature forces the user to enter an Account Code (up to 8 or 10 digits) for all outgoing calls. The Account Code must be dialed before dialing the outgoing number. Calls are processed only when the dialed Account Codes are valid. Station Application All stations. Operating Procedure When dialing an outgoing call: 1. 2. 3. 4. Lift the handset and receive dial tone.
GROUP CALL Automatic Conference (6/10 Party) GROUP CALL Automatic Conference (6/10 Party) General Description This feature allows a Multiline Terminal user or single line telephone user within the system to establish a conference among as many as six or ten parties. From a Multiline Terminal /Single Line Telephone, a maximum of 9 stations can be paged simultaneously plus the originator. The stations are assigned to the simultaneous paging groups as a participants by the system data beforehand.
GROUP CALL 2 Way Calling 5. 6. 7. 8. 9. 10. 11. 12. Up to four CFT trunks can be accommodated in the system. The maximum number of conference groups per system when using four CFT trunks (maximum) is: • Four, 6-party conference groups • Two, 10-party conference groups • Two, 6-party conference groups and one, 10-party conference group A CFT trunk is used for either a 6-party or 10-party conference. Dialed access codes determine which CFT trunk is used for a conference.
GROUP CALL 2 Way Calling Operating Procedure To page stations of a group 1. Press the Speaker key or go off hook, and receive a dial tone. 2. Dial the access code, or press feature access key (Multiline Terminal only), for a desired paging group and receive a ringback tone. To answer the paging 1. The called terminals receive ringing. The LCD of the Multiline Terminal shows PAGING, including the station number of the originator. 2. Answer the ringing page from the originator. 3.
GROUP LISTENING GROUP LISTENING General Description When a Multiline Terminal user makes a call using the handset, pressing the Speaker key will allow others to listen through the built-in speaker of the Multiline Terminal. The user may continue talking on the handset at the same time. Station Application All Multiline Terminals. Operating Procedure To monitor a call 1. 2. 3. 4. Talk with a station/trunk by handset. Press the Speaker key and the associated LED lights.
HANDSFREE ANSWERBACK HANDSFREE ANSWERBACK General Description This feature allows the station user to answer a voice call without lifting the handset. Station Application All Multiline Terminals. Operating Procedure To answer a voice call 1. Make sure the MIC (Microphone) is active and the associated LED is lit. 2. Respond to call handsfree. Service Conditions 1. Handsfree Answerback may only be used when responding to calls on the primary extension. 2.
HANDSFREE DIALING AND MONITORING HANDSFREE DIALING AND MONITORING General Description This feature allows the station user to dial or monitor a call without lifting the handset. Station Application All Multiline Terminals. Operating Procedure To initiate a call 1. Press the Speaker key and receive dial tone. 2. Dial the desired number. 3. When the called party answers, lift the handset. To monitor a call 1. Press the Speaker key and replace the handset. 2.
HOLD Call Hold HOLD General Description This feature permits a user to Hold a call in progress. After Hold has been set, the station user can make or answer new calls. Call Hold General Description This feature permits a user to Hold a call in progress by sending a hookflash and dialing the Call Hold feature access code, or by pressing the Call Hold key. This line can then be used for originating another call or returning to a previously held call. Station Application All stations.
HOLD Dual Hold 2. The original call rings back to Multiline Terminal. 3. Lift the handset and continue with the original call. To Hold a call and return to original call • From a Single Line Telephone 1. Press the FLASH key (or momentarily press the hookswitch) and receive special dial tone. 2. Dial the Call Hold feature access code. The call is now on Hold. 3. The original call is automatically returned. • From a Multiline Terminal 1. Press the Transfer key and receive special dial tone. 2.
HOLD Exclusive Hold Operating Procedure Internal party connection from a Multiline Terminal: 1. Station A presses the Hold key and Station B is placed on hold. 2. Station B presses the Hold key and Station A is placed on hold. 3. Dual Hold is now in progress. Service Conditions 1. The party who placed the other party on Hold first will not receive a recall until the other party releases the Dual Hold. 2. This feature is available for extension calls including Intercom calls. 3.
HOLD Non-Exclusive Hold 6. The LEDs of other Multiline Terminals on which the held line appears will give a steady display while the Exclusive Hold exists and during recall. 7. An internal station on Exclusive Hold cannot receive the following: • Camp-On • Attendant Override • Executive Override Non-Exclusive Hold General Description This feature allows a Multiline Terminal user to place a call on Hold which may be retrieved by any station that has an appearance of the held line.
HOTEL/MOTEL ATTENDANT CONSOLE HOTEL/MOTEL ATTENDANT CONSOLE General Description The Attendant Console can be programmed to function as a Hotel/Motel Attendant Console. In addition to the business features and functions of the Attendant, the Hotel/Motel Attendant Console can set Room Cutoff (individual and group), Automatic Wake Up, Message Waiting, and Do Not Disturb (individual and group). Station Application Attendant Consoles.
HOTEL/MOTEL ATTENDANT CONSOLE • To cancel 1. Dial the desired extension. 2. Press the Automatic Wake Up function key. 3. Press the RESET key. Service Conditions 1. A dedicated function key on the console must be assigned for each desired feature (Room Cutoff, Automatic Wakeup, etc.). 2. The Room Cutoff and Do Not Disturb features are applicable to a group of stations and individual stations.
HOTEL/MOTEL FRONT DESK INSTRUMENT HOTEL/MOTEL FRONT DESK INSTRUMENT General Description A Multiline Terminal with LCD can be programmed to function as a Hotel/Motel (H/M) Front Desk Instrument. This can be used to set and cancel standard H/M features such as Message Waiting, Do Not Disturb, Automatic Wake Up, and Room Cutoff. Station Application All Multiline Terminals with LCD.
HOTEL/MOTEL FRONT DESK INSTRUMENT To activate Automatic Wake Up 1. 2. 3. 4. 5. Press the WK UP key. Dial the desired Wake-Up time in military format (in one minute increments). Press the WK UP key. Dial the station number. Press the SET key. Steps (4) and (5) can be repeated for additional stations. 6. Press the RLS key. OR 1. 2. 3. 4. 5. Press the WK UP key. Dial the station number. Press the SET key. Dial the desired wake up time in military format (in one minute increments). Press the SET key.
HOTEL/MOTEL FRONT DESK INSTRUMENT To activate Room Status 1. Press the Room Status function button. 2. Dial the desired station number. 3. Press the SET key. The features that are activated at the station will be indicated by the LED lighting at the applicable feature function button and the LCD will display **:** unless Automatic Wake Up is set, in which case the set time will be displayed. In addition (to the right of the display) the Room Status number is displayed. 4.
HOTEL/MOTEL FRONT DESK INSTRUMENT 8. The Print Out function allows selection of output based on individual station numbers (except for Room Status). 9. When Check Out is done, the following functions are set or cleared: • DND - cleared • Message Wait - cleared • Room Cutoff - set • Automatic Wake Up - cleared 10. Room Status Codes are totally flexible, and the user determines the meaning for each code.
HOTLINE - INSIDE/OUTSIDE HOTLINE - INSIDE/OUTSIDE General Description This feature causes the terminal to place a call to another station or to an outside party automatically when the user selects the Hotline extension. Station Application All stations. Operating Procedure To place a Hotline call from a Single Line Telephone 1. Lift the handset and receive ringback tone. The other party receives ringing indication. 2. Converse when the other party answers.
HOUSE PHONE HOUSE PHONE General Description This feature allows selected stations to reach the Attendant simply by going off-hook. Station Application All stations. Operating Procedure 1. 2. 3. 4. The House Phone user lifts handset. The Attendant Console is called automatically. The attendant answers. The attendant connects user to another station or a trunk. Service Conditions 1. Attendant Console indications will appear as follows: • ATND lamp flashes. • Console buzzer sounds. 2.
INDIVIDUAL ATTENDANT ACCESS INDIVIDUAL ATTENDANT ACCESS General Description This feature permits a user to call a specific Attendant by dialing an Attendant call code. Station Application All stations. Operating Procedure To originate a call to the Attendant 1. Go off-hook and dial the Individual Attendant Access code. 2. Dial the individual Attendant number (0-7). 3. The desired Attendant receives Incoming Call Identification and answers using normal call handling procedures. Service Conditions 1.
INTERCEPT ANNOUNCEMENT INTERCEPT ANNOUNCEMENT General Description This feature provides the automatic interception of Direct Inward Dialing (DID) and Tie Line calls which cannot be completed due to unassigned station or level. The caller hears a recorded Intercept Announcement which informs the caller that an inoperative number was reached, and may supply the number for information. Station Application Not applicable. Operating Procedure To record a message 1. Go off-hook and receive internal dial tone.
INTERCOM Manual Intercom INTERCOM General Description Three types of Intercoms are available: Manual Intercom, Automatic Intercom, and Dial Intercom. Each type of Intercom provides access to a small group of Multiline Terminals with simplified calling methods. Manual Intercom General Description The Manual Intercom groups have up to six Multiline Terminals sharing a common signal path.
INTERCOM Automatic Intercom Automatic Intercom General Description Automatic Intercom provides a path for Voice Announcement Calls with Handsfree Answerback between two Multiline Terminals using a line key. Private conversations can be held by using the Multiline Terminal handsets. The Busy/Idle status of the associated Multiline Terminal is displayed on the Automatic Intercom line key LED. Station Application All Multiline Terminals. Operating Procedure 1.
INTERCOM Dial Intercom Operating Procedure 1. The caller lifts the handset, presses the Dial Intercom key, and receives dial tone. 2. The caller dials the one-digit Intercom code of the called Multiline Terminal (0-9). 3. The called terminal receives a tone burst followed by Voice Announcement and can answer using Handsfree Answerback. OR 1. The caller can dial 1 to change the call to a ringing call. (Each 1 dialed changes the mode from ringing to Voice Announce or vice versa). 2.
INTERNAL TONE/VOICE SIGNALLING INTERNAL TONE/VOICE SIGNALLING General Description Multiline Terminals can signal incoming internal calls by Voice Announcement or by ringing according to the programmed mode (Voice first or Ring first) of the called terminal. The caller can dial the digit 1 to change from Voice Announcement to Ring Tone or vice versa.
INTERNAL TONE/VOICE SIGNALLING 4. Press the Speaker key. Service Conditions 1. 2. 3. 4. 5. 6. When a Multiline Terminal is receiving a Voice Announcement, it cannot receive any other audible signal. Single-digit feature access codes must be allowed in system programming. Voice Announce service on extension lines can be allowed or denied on a system basis. Microphone control (MIC) lamp must be lit for Handsfree Answerback response. Refer also to the Intercom Features and Specifications.
INTERNAL ZONE PAGING WITH MEET-ME INTERNAL ZONE PAGING WITH MEET-ME General Description This feature allows the Attendant Console and system users to page over the built-in speakers of the Multiline Terminals within the assigned zone or all zones. Station Application All stations. Operating Procedure To page from a Multiline Terminal or a Single Line Telephone 1. Lift the handset and receive extension dial tone. 2.
LAST NUMBER REDIAL LAST NUMBER REDIAL General Description This feature allows users to redial the last station-to-station or outside number they dialed using a feature access key or a feature access code. This is useful when the called station is busy or does not answer. Station Application All stations and Attendant Consoles. Operating Procedure From a Multiline Terminal 1. Go off-hook and receive dial tone. 2. Press the Redial key followed by #, or dial the Last Number Redial feature access code. 3.
LEAST COST ROUTING - 3/6 DIGIT LEAST COST ROUTING - 3/6 DIGIT General Description This service feature allows the system to be programmed to route outgoing calls over the most economical facility (WATS, FX, DDD). Based on the individual area code and office code dialed (6-digit analysis), the system examines the programmed tables and uses the trunk in the order specified. Station Application All stations. Operating Procedure 1. 2. 3. 4. Lift the handset and receive dial tone.
LEAST COST ROUTING - 3/6 DIGIT • 5. 6. 7. 8. 9. Route Pattern Table - Up to 256 Route Advance tables are available, each with 4 entries. If more than 4 entries are required, up to 8 entries can be provided by combining two route pattern tables. • LCR Pattern Table - Up to 256 tables are available for assignment of digits to be added or deleted. Also, the office code dialed can be checked to determine whether service is available for a specific office code, and whether a prefix 1 should be added.
LEAST COST ROUTING - 3/6 DIGIT START Is first digit an LCR access code? No Normal operation (no LCR) Yes Get LCR code to digit code development pattern Is an LCR code to digit development pattern assigned? No Reorder tone Yes Receive next digit Check assignment for matched pattern Is a match found? No Yes Is a digit code development pattern assigned? Yes Is a route, tenant, or time pattern assigned? Check new digit code development pattern table No Reorder tone Yes No Is a day of week p
LEAST COST ROUTING - 3/6 DIGIT A Is a time of day pattern assigned? D Yes C Check time of day assignment What pattern is assigned? None Reorder tone Route Tenant No Is a tenant pattern assigned? Yes Get route pattern to be used No Is a route pattern assigned? B Get first priority route and go to assigned LCR/TR table Yes No Reorder tone Is a trunk restriction pattern assigned? Check trunk restriction table Yes Get next priority route and go to assigned LCR/TR table No Allowed Is trunk
LEAST COST ROUTING - 3/6 DIGIT E Is a digit addition pattern assigned? Yes Check digit addition pattern; add digits accordingly No Delete area code? Yes Delete area code Yes Seize a trunk in first trunk route Yes Delete digits accordingly No Delete all digits? No Number of digits to be deleted? No Seize a trunk in selected priority trunk route and dial NEAX2000 IVS2 Business/Hotel/Data Features and Specifications NDA-24271, Issue 1.
LINE LOCKOUT LINE LOCKOUT General Description This feature automatically releases a station from the common equipment if the station remains off-hook for longer than a programmed interval before dialing. Howler tone may be programmed to be sent to the station in Line Lockout. Station Application All stations. Operating Procedure For Line Lockout 1. The station user goes off-hook and receives dial tone. 2. If the user doesn't begin dialing within approximately 12 seconds, reorder tone is received. 3.
LINE PRESELECTION LINE PRESELECTION General Description This feature provides the station user with two ways to select an idle, held, recalling, or ringing line before going off-hook. Station Application All Multiline Terminals. Operating Procedure 1. Press the desired line key. 2. Lift the handset or press the Speaker key and receive dial tone or answer the incoming call. OR 1. Press the line key and receive dial tone or answer the incoming call.
MAID STATUS MAID STATUS General Description This feature allows the Hotel/Motel (H/M) Front Desk Instrument, Property Management System (PMS) terminal, or guest room station (using special access code) to register the condition of each guest room. Station Application All stations except House Phones. Operating Procedure To set Maid Status from the Hotel/Motel Front Desk Instrument 1. 2. 3. 4. 5. 6. Press the STS key. Dial the desired function status code. Press the STS key again.
MAID STATUS Service Conditions 1. There are a maximum of 8 types of room conditions as follows: Status Number Room Condition 1 Check In 2 Check Out 3 Under Cleaning 4 Cleaning Finished 5 Check Finished 6 Out of Service 7 Needs Maintenance 8 Maintenance Complete 2. Although the system provides for a maximum of 8 types of room conditions, the 8 codes (1-8) provided are not fixed for a given condition.
MAINTENANCE ADMINISTRATION TERMINAL (MAT) MAINTENANCE ADMINISTRATION TERMINAL (MAT) General Description The Maintenance Administration Terminal (MAT) is a personal computer that provides an interface to the PBX via the system CPU card. The MAT PC must have the MATWorX Studio program properly installed to communicate with the PBX. MATWorX Studio is required for system software registration and activation.
MESSAGE CENTER INTERFACE (MCI) MESSAGE CENTER INTERFACE (MCI) General Description This feature provides an interface with a customer supplied Voice Mail System (VMS) which can send Message Waiting lamp control data to the system. The Message Center Interface (MCI) can provide the following operations: 1. When terminating the call to the VMS, the system sends call connection status information to the VMS through the MCI. 2. The VMS sends the Message Waiting Lamp on data to the MCI. 3.
MESSAGE CENTER INTERFACE (MCI) 3. Follow the instructions given by the voice mail system. To retrieve a voice mail message from the voice mail system 1. The Message Waiting lamp is lit or the LCD displays: [MESSAGE] 2. Go off hook and receive dial tone. 3. Dial the voice mail extension number and receive ringback tone. The LCD displays: [ xxxx] VMS: Voice mail extension number 4. Follow the instructions given by the voice mail system. Service Conditions 1.
MESSAGE CENTER INTERFACE (MCI) 13. The Voice Mail Integration (Inband) feature cannot be combined with voice mail through the MCI in the system. Either the Voice Mail Integration (Inband) feature or MCI feature must be selected in system programming. 14. When terminating a call with the ANI information to the VMS through the MCI, the system can send the ANI information to the VMS, if required. This is not available through CCIS interface.
MESSAGE REGISTRATION MESSAGE REGISTRATION General Description This feature provides output from the system to a call accounting system using an RS-232C connector. This allows the Hotel/Motel clerk to retrieve the information needed to charge for local and toll calls. Station Application Not applicable. Operating Procedure No manual operation is required. Service Conditions 1. An Application Processor card (AP00) is required for this feature. 2.
MESSAGE REMINDER MESSAGE REMINDER General Description This feature allows a user or Attendant to turn on the message waiting (MW) lamp of a Single Line Telephone, or the Message Reminder (MSG) LED of a Multiline Terminal (if assigned). Station Application All stations. Operating Procedure To set Message Reminder from a Single Line Telephone 1. 2. 3. 4. Lift the handset and receive dial tone. Dial the Message Reminder set access code. Dial the desired station number and receive feature dial tone.
MESSAGE REMINDER To clear the message indication without calling the station that set the message, from a Single Line Telephone or a Multiline Terminal 1. 2. 3. 4. 5. Lift the handset and receive dial tone. Dial the Message Reminder search access code. Dial 3. The message indication is cleared. Restore the handset. If more than one message has been set, repeat the above procedure as required. To Search/ Retrieve/ Cancel a message from a Multiline Terminal with LCD 1.
MESSAGE REMINDER To cancel a message from the station that set it 1. 2. 3. 4. Lift the handset and receive dial tone. Dial the Message Reminder cancel code. Dial the desired station number and receive feature dial tone. The message is cleared at the dialed station. Restore the handset. Service Conditions 1. Single Line Telephones must be connected to a 4LCD/8LC card for this feature to operate. Single Line Telephones must be equipped with message waiting lamps for 70 Vdc. 2.
MESSAGE WAITING MESSAGE WAITING General Description This feature allows the Attendant Console, Hotel/Motel (H/M) Front Desk Instrument, administrative station, or Property Management System (PMS) terminal to light a lamp (on an uninterrupted or interrupted basis) on a Single Line Telephone or Multiline Terminal to indicate a message is waiting.
MESSAGE WAITING • To cancel Message Waiting while receiving ringback tone or busy tone 1. Press the MW key. 2. Press the RESET key. 3. Press the RELEASE key. From the Attendant Console • To set Message Waiting 1. 2. 3. 4. Dial the desired station number. Press the MW key. Press the START key. Press the RELEASE key. • To cancel Message Waiting 1. 2. 3. 4. Dial the desired station number. Press the MW key. Press the RESET key. Press the RELEASE key.
MESSAGE WAITING • To check 1. 2. 3. 4. 5. Lift the handset and receive dial tone. Dial the Voice Message Waiting - System replay access code. Dial the message number (0-9) and receive service set tone for 3 seconds. Listen to the message. Restore the handset. • To set 1. 2. 3. 4. 5. 6. Lift the handset and receive dial tone. Dial the Voice Messaging Waiting - System set access code. Dial the message number (0-9) and receive feature dial tone.
MESSAGE WAITING Voice Message Waiting - Individual • To set 1. 2. 3. 4. 5. Lift the handset and receive dial tone. Dial the Voice Message Waiting - Individual set access code and receive feature dial tone. Dial the desired station number and receive service set tone for 3 seconds. Record the message. Restore the handset. • To cancel 1. 2. 3. 4. Lift the handset and receive dial tone. Dial the Voice Message Waiting - Individual cancel access code and receive feature dial tone.
MESSAGE WAITING 4. Restore the handset. REC COMPLETE XXX 1:34 PM FRI 12 APR 1999 (XXX=Card No.) • To set while receiving ringback tone or busy tone or performing voice call (from the Attendant Console) 1. Dial "8"; receive service set tone for 3 seconds. 2. Press the RELEASE key or CANCEL key. • To retrieve a message (from a Single Line Telephone) 1. 2. 3. 4. Lift the handset and receive dial tone. Dial the Voice Message Waiting - Individual retrieve access code. Listen to the message.
MESSAGE WAITING 8. When the user of a station that has a Message Waiting indication lifts the handset, the station can receive special dial tone by system programming. It reminds the station user that a message is waiting. Voice Message Waiting - System/Individual 1. A maximum of 10 messages can be recorded for Voice Message Waiting - System. A maximum of 128 messages can be set simultaneously for Voice Message Waiting - Individual. One Voice Recording Memory port per message is required. 2.
MISCELLANEOUS TRUNK ACCESS CCSA Access MISCELLANEOUS TRUNK ACCESS General Description This feature allows the connection of various types of external facilities. In addition to Loop and Ground Start Trunks, the following can also be interfaced with the system: CCSA Lines Code Calling Equipment, Dictation Equipment, Foreign Exchange (FX) Lines, Radio Paging Equipment, and Wide Area Telephone Service (WATS) lines.
MISCELLANEOUS TRUNK ACCESS Code Calling Equipment Access Service Conditions 1. 2. 3. 4. An access code needs to be assigned for CCSA Access. 4-Wire Tie Line circuits (ODT board) must be provided for the interface with CCSA network. The maximum number of ODT boards are 32/PIM. Immediate, second dial tone, wink start or delay dial operation is available by system data on a trunk route basis. 5. When the called station is busy, busy tone is returned to the calling party.
MISCELLANEOUS TRUNK ACCESS Foreign Exchange (FX) Access Operating Procedure To access the Dictation Equipment from any station 1. Go off hook and receive dial tone. 2. Dial the Dictation Equipment feature access code. 3. Proceed according to operation procedures of the Dictation Equipment. Service Conditions 1. One trunk circuit is required for each piece of dictation interface equipment accessed. 2.
MISCELLANEOUS TRUNK ACCESS Radio Paging Equipment Access 2. Care should be excerised in system data assignment when using this feature in conjunction with Least Cost Routing (LCR) since FX lines may require that the digit 1 be dialed prior to the desired number, or that the area code be deleted. 3. The maximum capacity of all trunk, including FX lines, cannot exceed 256 lines. 4. Access to this feature can be allowed or denied in Class of Service assignment. 5.
MISCELLANEOUS TRUNK ACCESS Wide Area Telephone Service (WATS) Access Wide Area Telephone Service (WATS) Access General Description This feature allows any station user direct dial access to outgoing WATS lines. Station Application All stations. Operating Procedure Normal call handling procedures apply. Service Conditions 1. 2. 3. 4. One circuit on the COT card is required for each WATS line interface. Least Cost Routing and Code Restriction can be applied to WATS lines.
MULTILINE TERMINAL ATTENDANT POSITION MULTILINE TERMINAL ATTENDANT POSITION General Description A Multiline Terminal with LCD can be programmed to function similar to an Attendant position. This Attendant position has limited access to Attendant related features and functions and can be substituted where an Attendant is required but an Attendant Console is not necessary. When a DSS/BLF console is associated with this Attendant Multiline Terminal enhanced operation is available.
MULTILINE TERMINAL ATTENDANT POSITION 3. Press the DND key to return to the normal DSS mode. To set/cancel Night Service 1. Press the NT key on the DSS/BLF Console. OR Dial the Night Service set/cancel code when off-hook on the primary extension. Answering an Operator call 1. Press the OPE key. The associated LED lights steady green and the LCD will display either the trunk name and number or station name and number. 2. Converse. Service Conditions 1. Transfer of calls is possible with the Transfer key.
MUSIC ON HOLD MUSIC ON HOLD General Description This feature plays music when a line is placed on hold. Music is provided by a circuit board memory chip or a local music source, such as a CD player or a radio. Station Application All stations. Operating Procedure No manual operation is required. Service Conditions 1. Music may be played in three different cases: C.O. lines, Tie Lines, and internal Station-to-Station calls. The same source can be used for all three. 2.
NAILED-DOWN CONNECTION - DATA NAILED-DOWN CONNECTION - DATA General Description This feature provides Data Interface which can transmit the intra-office or inter-office digital data on fixed path connection. The Data Interface equips the V.11 (X.21) interface. A maximum data transmission speed of 64 Kbps is available. Station Application Not applicable. Operating Procedure No manual operation is required. Service Conditions 1.
NIGHT SERVICE Attendant Night Transfer NIGHT SERVICE General Description This feature provides a variety of methods for handling incoming calls when the system is in night mode.
NIGHT SERVICE Call Rerouting 6. The night station can be assigned as a station in an Automatic/Uniform Call Distribution (UCD) group. 7. This operation is not applicable to Listed Directory Number (LDN) calls. For LDN calls, Night Connection Fixed/Flexible or Trunk Answer Any Station (TAS) service is applicable. 8. Night stations can utilize the Call Hold, Call Transfer and Conference features, provided these features are programmed into the night station's Class of Service. 9.
NIGHT SERVICE Day/Night Mode Change by Attendant Console Day/Night Mode Change by Attendant Console General Description This feature provides activation of DAY/NIGHT Mode Change by pressing a predetermined key from the Attendant Console. Station Application Attendant Console Operating Procedure To change Day to Night mode from SN610 Attendant Console 1. Dial the MODE feature access code or press the MODE key and the associated red LED lights.
NIGHT SERVICE Night Connection - Fixed Station Application All stations. Operating Procedure By dial access code 1. Go off-hook and receive dial tone. 2. Dial the DAY/NIGHT Mode Change feature access code followed by 1 for DAY mode/2 for NIGHT mode/ 3 for MODE-A mode/4 for MODE-B mode. 3. Restore the handset. By function key on a Multiline Terminal 1. 2. 3. 4. Go off-hook or press the Speaker key and receive dial tone. Press the assigned feature access key.
NIGHT SERVICE Night Connection - Flexible 3. The night station goes off-hook and answers the call. If necessary, the answered call can be transferred to another station or outside party. Service Conditions 1.
NIGHT SERVICE Trunk Answer Any Station (TAS) Operating Procedure Before placing the Attendant Console into Night Service, the Attendant sets Call Forwarding-All Calls from the fixed night station to the desired station. Note: The Call Forwarding setting should be canceled when the tenant or system is changed back to the day mode. Service Conditions 1. The Night Connection- Flexible station may be programmed from either the Attendant Console or the Night Connected - Fixed station. 2.
NIGHT SERVICE Trunk Answer Any Station (TAS) 4. 5. 6. 7. Stations accessing TAS service must be in the same tenant group. By dialing different access codes, stations can access other tenants' TAS service. A 8LC or PN-DK00 (or built-in DK00 in MP) board is required to interface with the TAS equipment. TAS Call termination to the Answer key on Multiline Terminals can be programmed on a per-system basis. NEAX2000 IVS2 Business/Hotel/Data Features and Specifications NDA-24271, Issue 1.
OFF-HOOK ALARM OFF-HOOK ALARM General Description This feature allows a station user to call the Attendant, or a predesignated station, by simply staying off-hook for a preprogrammed period of time. The calling number is automatically displayed at the Attendant Console, or the predesignated station if equipped with an LCD. Station Application All stations. Operating Procedure 1. Lift the handset and stay off-hook. 2.
OFF-PREMISES EXTENSIONS OFF-PREMISES EXTENSIONS General Description This feature allows the connection of a single line telephone in an off-premises location. The connection to the Off-Premises Extension can be through direct copper or through the local telephone company. Station Application Single Line Stations. Operating Procedure Normal operating procedures apply. Service Conditions 1. A PN-AUCA is required for connection of Off-Premises Extensions. The PN-AUCA is a 2-circuit card. 2.
OPEN APPLICATION INTERFACE (OAI) OPEN APPLICATION INTERFACE (OAI) General Description Provides a computer-to-PBX interface, allowing a computer to control the function of the system. The system can be customized to accommodate most customer applications. Application software can be provided by NECAM, an outside software house, or a customer. Operating Procedure For operating procesures, see the individual OAI features.
PAD LOCK PAD LOCK General Description This feature temporarily restricts telephones from making unauthorized calls by dialing special access code when station users are away from their seats. Station Application All stations. Operating Procedure To set Pad Lock from a station 1. 2. 3. 4. 5. 6. Lift the headset and receive dial tone. Dial the Pad Lock access code 1 (access code for Authorization Code). Dial Authorization Code and receive dial tone.
PAD LOCK 8. An Authorization Code can be assigned per station number so that one code is used only on the specific station. Application Processor (AP01) is required. 9. This feature cannot be used in the hotel system using Maid Status feature. 10. Application Processor (AP00) is required to supply the Pad Lock feature. Page 244 NEAX2000 IVS2 Business/Hotel/Data Features and Specifications NDA-24271, Issue 1.
PERIODIC TIME INDICATION TONE PERIODIC TIME INDICATION TONE General Description This feature provides a periodic tone to the station user who has made an outgoing call. This feature can be allowed or denied for each station. Station Application All stations. Operating Procedure No manual operation is required. Service Conditions 1.
POOLED LINE ACCESS POOLED LINE ACCESS General Description A line key can be assigned to access Pooled Lines. Each line key will allow incoming, outgoing, or both-way access to a trunk route. Station Application All Multiline Terminals. Operating Procedure To originate a call on Pooled Lines 1. Go off-hook and select the Pooled Line key. The Virtual Line key is seized if it is available. If the Virtual Line key is not available, the Primary Extension is seized.
POWER FAILURE TRANSFER POWER FAILURE TRANSFER General Description This feature provides for specified trunks to be automatically connected to designated Single Line Telephones in the event of AC power loss. It is normally utilized when the system is not equipped with reserve power. Station Application Single Line Telephones. Operating Procedure Operation is automatic upon loss of input power to the system. Service Conditions 1.
PRIORITY CALL PRIORITY CALL General Description This feature allows the Attendant to answer a call before other calls, at the Attendant's discretion. Station Application All stations. Operating Procedure To initiate a Priority Call from any station 1. Lift the handset and receive dial tone. 2. Dial the Priority Call number. To answer a Priority Call at the Attendant Console 1. The Attendant presses the designated Priority Call key. Service Conditions 1.
PRIVACY Direct Privacy Release PRIVACY General Description This feature restricts Multiline Terminal users from pressing a busy line button and entering a conversation unless permitted by the Multiline Terminal user currently on that line button or if the line button is assigned for Direct Privacy Release.
PRIVACY Manual Privacy Release 4. The ability to access a busy extension that is making an outside (trunk) call prior to being answered is dependent on proper setting of the maximum digit dialed assignment (Command 85). 5. This feature is denied on an extension that has been placed on Call Hold by another extension or has placed another party on Call Hold.
PRIVATE LINES PRIVATE LINES General Description Only a C.O. trunk assigned to that specific station is seized when a station user originates an outgoing C.O. call or when an incoming C.O. call is terminated at the station designated by Direct-In-Termination. In this manner, stations and C.O. trunks are to be associated on a 1-to-1 basis. Station Application All Multiline Terminals and Single line Telephones. Operating Procedure No manual operation is required. Service Conditions 1.
PRIVATE LINES 10. If a station uses a direct trunk line appearance on a Multiline Terminal for an OG calling, the call is originated from the C.O. trunk corresponding to the key pressed. 11. Only C.O. (loop-start and ground-start) trunks and Tie Line trunks can be assigned as private lines. 12. If the designated trunk is busy, the system is able to hunt to the next trunk (following increasing trunk number order).
PROPERTY MANAGEMENT SYSTEM INTERFACE PROPERTY MANAGEMENT SYSTEM INTERFACE General Description The NEAX2000 IVS2 provides a data interface to a locally provided Property Management System (PMS). This enables communication between the NEAX2000 IVS2 and the PMS in order to provide computer control of Hotel/Motel features.
PROPRIETARY MULTILINE TERMINAL Automatic Idle Return PROPRIETARY MULTILINE TERMINAL General Description There are four Multiline Terminals available which can be used with the system. • • • Series E Series III Electra Professional The following features apply to these Multiline Terminals. Automatic Idle Return General Description This feature returns a station to the idle state after 3 seconds of reorder tone is received due to the distant end disconnecting. Station Application All Multiline Terminals.
PROPRIETARY MULTILINE TERMINAL Called Station Status Display Called Station Status Display General Description This feature provides a display on the status of a called station on the LCD of the calling Multiline Terminal. Station Application All Multiline Terminals with LCD. Operating Procedure 1. Lift the handset or press the Speaker key and receive extension dial tone. 2. Dial the desired station. 3. The status of the called station appears on the LCD. Service Conditions 1.
PROPRIETARY MULTILINE TERMINAL Dynamic Dial Pad Service Conditions 1. When a call terminates to a line other than the station's Prime Line, the Calling Name and Number Display will be indicated only after the ringing line key is pressed or the call is answered. For trunk calls, the LCD displays the trunk route name and trunk number. For internal incoming calls on the Prime Line, the LCD displays the extension number and caller's name.
PROPRIETARY MULTILINE TERMINAL I-Hold/I-Use Indication Service Conditions 1. The MIC LED must be lit to transmit during Handsfree operation. When the microphone is off, the outside party cannot hear the Multiline Terminal user's conversation. 2. Clipping of voice transmission or reception may occur if the microphone is covered or the ambient noise level in the area is too loud.
PROPRIETARY MULTILINE TERMINAL Multiple Line Operation 2. When the MIC LED is off, Intercom voice signals will still be received, but the user must activate the microphone in order to respond using Handsfree Answerback. Multiple Line Operation General Description This feature allows for the appearance of multiple lines on the Flexible Line Keys and feature keys of all Multiline Terminals. Station Application All Multiline Terminals. Operating Procedure No manual operation is required.
PROPRIETARY MULTILINE TERMINAL Mute Key Mute Key General Description This feature allows the distant extension user, of a station user that presses a mute key during conversation, not to hear the station user’s voice though the station user can hear the distant extension user’s voice. By pressing the mute key again, the mute status returns to original conversation. Station Application Multiline Terminals (Dterm Series E). Operating Procedure To activate muting 1.
PROPRIETARY MULTILINE TERMINAL Prime Line Pickup Operating Procedure With a call in progress using handset 1. The terminal receives an incoming extension call directed to the Primary Extension, and hears voice-page alert tone. 2. Respond hands-free (when MIC LED is lit). 3. Press the Answer key to respond with the handset. The original call is automatically put on Non-exclusive Hold. To set Voice or Tone mode 1. Press the Speaker key. 2.
PROPRIETARY MULTILINE TERMINAL Recall Key Service Conditions 1. One Prime Line per station is allowed. Prime Line is assigned on a per-station basis by the Maintenance Administration Terminal (MAT) or Customer Administration Terminal (CAT). 2. Only extensions or Direct Trunk Appearances can be assigned as Prime Lines. 3. The default setting for Prime Line is the station's primary extension.
PROPRIETARY MULTILINE TERMINAL Relay Control Function Key 3. On trunk routes programmed as CENTREX, regardless of whether they are accessed using an extension or Trunk Direct Appearance, a timed disconnect corresponding to a hookflash is sent to the distant exchange. The duration of the hookflash is programmable on a system basis. 4. On Trunk Direct Appearances, a timed disconnect (of the same duration as that for CENTREX) is sent to the C.O. The same trunk is reserved and new C.O. dial tone is received.
PROPRIETARY MULTILINE TERMINAL Ring Frequency Control Ring Frequency Control General Description The ring frequency of the Multiline Terminal can be controlled on a station basis in system programming (four frequencies are available) or by use of a function key on the Multiline Terminal. Station Application All Multiline Terminals. Operating Procedure To change Ring Frequency: 1. Press the Feature key followed by 3: receive the new selected tone from the built in speaker. 2.
PROPRIETARY MULTILINE TERMINAL Soft Keys 3. Ringing Line Pickup has priority over Prime Line Pickup in any case. 4. The Prime Line Pickup feature takes priority over Ringing Line Pickup when the Speaker key is used to answer the call. If necessary, the Prime Line Pickup feature can be disabled on a per station basis. Soft Keys General Description According to the status of the Multiline Terminal, function keys (Soft Keys) are displayed in the third line on the LCD.
PROPRIETARY MULTILINE TERMINAL Soft Keys 8.
PROPRIETARY MULTILINE TERMINAL Volume Control Volume Control General Description Multiline Terminals are equipped with common Volume Control keys for: Built-in Speaker / Handset Receiver Volume • Ring Volume • C.O. Transmission Level • LCD contrast • Ring Tone Frequency The Volume Control keys are located on the lower front side of Multiline Terminals (UP ↑ and DOWN ↓). • Station Application All Multiline Terminals.
Q-SIG CIRCUIT SWITCHED BASIC CALL - ETSI VERSION Q-SIG CIRCUIT SWITCHED BASIC CALL - ETSI VERSION General Description This feature provides a tie-line connection between NEAX2000 IVS2 and the other Q-SIG PBX using the ISDN protocol in conformity with ETS 300 172 standardized by ETSI (European Telecommunications Standards Institute). NEAX2000 IVS2 ISDN PBX PBX Q-SIG Another Office Q-SIG Another Office CCIS Note 1: Layer 2 interface should be inconformity with Q.921.
REMOTE HOLD REMOTE HOLD General Description This feature allows a Multiline Terminal user to hold it on the line button of transferred terminal, by pressing the Hold key. Station Application All Multiline Terminals. Operating Procedure 1. Multiline Terminal-A is talking with station/trunk party. 2. Press the Transfer key and dial the station number of Multiline Terminal-B. a. Station/trunk party hears music on hold. b. Multiline Terminal-B is rung or notified call transfer by Voice Call. c.
REMOTE PIM REMOTE PIM General Description When the system has two or more PIMs, the PIMs can be installed separately by T1 digital interface. A maximum of 3 PIMs can be installed apart at the remote site. Station Application All stations. Operating Procedure The same operating procedure as the regular NEAX2000 IVS2 apply for each service feature. Service Conditions 1. The Main Site must be the NEAX2000 IVS2. The Small Platform System cannot be the Main Site. 2.
RESERVE POWER RESERVE POWER General Description This feature provides backup power from a 24V battery source in the event of a commercial power failure. Station Application Not applicable. Operating Procedure No manual operation is required. Service Conditions 1. Batteries should be installed inside the PIM or separately from the system. 2. Sealed lead acid (or maintenance free) batteries must be locally provided. 3.
RESIDENT SYSTEM PROGRAM RESIDENT SYSTEM PROGRAM General Description This feature provides the installers a simple procedure to have the system generate system data according to the system hardware configuration, thereby providing immediate operation and shorter programming time. When activated, the system scans hardware configuration (such as line/trunk card slot location) and assigns system data (such as extension numbers, trunk numbers, etc.) according to a predetermined generic program assignment.
RESIDENT SYSTEM PROGRAM g. h. i. j. k. l. m. 02 for 4 Wire E&M Tie Lines 03 for Direct Inward Dial lines • Incoming call indication: Provided at trunk line appearance LED. Trunk Route Data: Following data is assigned on a trunk route basis. • Type of trunk: RT00 → Direct Distance Dialing RT01, RT02 → E&M Tie Lines (2W/4W) RT03 → Direct Inward Dialing • Type of address signaling for all trunk routes is DTMF for incoming and outgoing calls. Tie Lines are assigned for wink - start operation.
RESIDENT SYSTEM PROGRAM Numbering Plan (Continued) CM 20 Y (0 - 3) Access Code Setting Data 50 A130 Internal Zone Paging group 0 51 A131 group 1 52 A132 group 2 53 A133 group 3 54 A134 group 4 55 A138 Internal Zone Paging group 0 56 A139 group 1 57 A140 group 2 58 A141 group 3 59 A142 group 4 5* A024 5# A025 60 A163 Voice Call/Ring Tone programming 62 A110 Assignment of station name 66 A039 BGM on Multiline Terminal set/reset 68 A043 Day/Night mode change by
RESIDENT SYSTEM PROGRAM Numbering Plan (Continued) CM 20 Y (0 - 3) Access Code Setting Data Service Features *5 A010 #5 A011 *6 A012 #6 A013 *7 A018 #7 A019 *8 A022 #8 A023 *9 A040 #9 A041 ** A069 Last Number Redial *# A085 Account Code Entry #* A064 Station Speed Dialing Origination ## A067 System Speed Dialing Origination Call Forwarding-All Calls Call Forwarding-No Answer/Busy Line Call Forwarding-Destination Do Not Disturb MW Lamp Entry Cancel Entry Cancel Entry
RETURN MESSAGE SCHEDULE DISPLAY RETURN MESSAGE SCHEDULE DISPLAY General Description This feature permits any station user to register his/her Return Schedule from his/her phone when he/she leaves his/her desk or the premises, and have the Return Schedule displayed on a calling Multiline Terminal with an LCD during his/her absence. Station Application All stations can set a Return Schedule; however, only Multiline Terminals with an LCD can display the schedule.
RETURN MESSAGE SCHEDULE DISPLAY 6. Up to three different messages can be selected: a. IN:BACK: recommended when the station user is not at his/her desk but is still on premises (in a meeting, in the building, etc.) Provides an hour and minute display. b. OUT:BACK: recommended when the station user has left the premises but will be back within the same day. Provides an hour and minute display. c.
ROOM CUTOFF ROOM CUTOFF General Description This feature allows the Attendant Console, Hotel/Motel (H/M) Front Desk Instrument, or Property Management System (PMS) terminal, or guest room telephones using a special access code, to temporarily restrict guest room telephones from making unauthorized calls when guests are away from their room, and when rooms are in Check Out status. There are two types of Room Cutoff conditions depending on the type of calls restricted.
ROOM CUTOFF • To reset Room Cutoff from the Hotel/Motel Front Desk Instrument 1. 2. 3. 4. Press the RC key. Dial the desired station number. Press the RESET key. The above two steps can be repeated for other stations. Press the RLS key. • To set Room Cutoff from the Hotel/Motel Front Desk Instrument while engaged in conversation with station 1. Press the RC key. 2. Press the SET key. 3. Press the RLS key.
ROOM CUTOFF Service Conditions 1. Stations in Room Cutoff condition are able to place outgoing calls using the Attendant Assisted Calling feature. 2. If the station under Room Cutoff status dials a C.O. line access code and/or a special area code, the station is rerouted to one of the following: • Reorder tone • Attendant Console 3. Room Cutoff is automatically set by Check Out operation, and it is automatically reset by Check In operation. 4. Room Cutoff is available for guest room stations only. 5.
ROOM STATUS ROOM STATUS General Description This feature provides the Hotel/Motel (H/M) Front Desk Instrument with a visual display of the guest's room status. A supplementary print out (individual and summary) can be provided. Station Application All stations. Operating Procedure To display Room Status from a Hotel/Motel Front Desk Instrument: 1. Press the STS key. 2. Dial the desired station number. 3. Press the SET key.
ROUTE ADVANCE ROUTE ADVANCE General Description This feature automatically routes outgoing calls over alternate facilities when the first choice trunk group is busy. Users select the first choice route by dialing the corresponding access code, and the equipment then advances through alternate trunk groups only if the first choice is busy. Station Application All stations. Operating Procedure No manual operation is required. Service Conditions 1.
SAVE AND REPEAT SAVE AND REPEAT General Description This feature allows a Multiline Terminal to save a specific dialed number and then redial that number at a later time. Station Application All Multiline Terminals. Operating Procedure 1. Go off-hook and seize any idle line. Dial a number. 2. After the number has been dialed, press the Save and Repeat key. The dialed number is stored for future use. The associated LED lights red. 3. To access this number later, go off-hook and receive dial tone.
SECURITY ALARM SECURITY ALARM General Description This feature provides an indication on the Attendant Console when a contact closure occurs. Station Application Not applicable. Operating Procedure No manual operation is required. Service Conditions 1. The contact to be monitored is connected across Tip (T) and Ring (R) of one circuit on a 4LC/8LC card. 2. The contact installed must be a normally open contact. 3.
SET RELOCATION SET RELOCATION General Description This feature enables two stations to be moved from one location to another without reprogramming station data at MAT. Station Application From Multiline Terminal to Multiline Terminal. From Single Line Terminal to Single Line Terminal. Operating Procedure To move Station A to Station B: 1. 2. 3. 4. 5. Lift handset at Station A; receive Dial Tone. Dial Authorization Code access code; receive Special Dial Tone.
SET RELOCATION 4. When the station is busy, it cannot be moved. 5. This feature is selectable by service restriction class. 6. When Multiline Terminal is moved to Multiline Terminal: • The LED status of Multiline (Trunk, station) cannot be moved. • If Call Forwarding-All Calls/-Busy Line/-No Answer, Do Not Disturb, Message Waiting (MW), or Busy-Out is setting, the associated LED will be lit. 7. When Single Line Terminal is moved to Single Line Terminal, if MW is setting, after moving, MW lamp will be lit.
SINGLE DIGIT DIALING SINGLE DIGIT DIALING General Description This feature provides the station user the ability to dial single digit codes to access certain features while still allowing the same digit dialed to be used as the first digit of guest room station numbers. Station Application All stations. Operating Procedure Normal call processing procedures apply. Service Conditions 1. This feature is available on a numbering plan basis. Up to 4 different numbering plans are available per system.
SOFTWARE LINE APPEARANCE (VIRTUAL EXTENSIONS) SOFTWARE LINE APPEARANCE (VIRTUAL EXTENSIONS) General Description This feature permits assignment of circuits which do not physically exist, to be used as secondary extensions on Multiline Terminals. There are 256 software lines that can be assigned to line keys and used as desired. Station Application All Multiline Terminals. Operating Procedure Normal call processing procedures apply. Service Conditions 1.
STACK DIAL STACK DIAL General Description This feature enables a Multiline Terminal or an Attendant Console to remember the numbers dialed in the preceding five calls, including the last number dialed. The stack dial numbers are sequentially displayed on the LCD, thus allowing the station user to make an outgoing call by selecting the desired dialed number from the display. Station Application All Multiline Terminals with an LCD and Attendant Consoles. Operating Procedure 1. Press the Redial key.
STACK DIAL Example Operation LCD Display 1. Idle 3:21 2. Press the Redial key • */# key pressed: • RST Timeout: PM WED 21 APR 1999 Go to Step 4. Go to Step 6. REDIAL[*/#]/SPEED[_ _] -1 82625563 3. Press the Redial key again • */# key pressed: Go to Step 4. • RST Timeout: Go to Step 6. REDIAL[*/#]/SPEED[_ _] -2 00471857712 4. Press the */# key 3:21 PM WED 21 00471857712 APR 1999 5. Press the Redial key 6 times. The display returns to the last number dialed. • Go to Step 2. 6.
STACK DIAL 5. When the lower line of the LCD is being used by Data Communication/OAI, Stack Dial is not available. 6. The maximum number of digits that can be memorized by Stack Dial is 32. The number of digits to be displayed on the LCD ranges from 1 to 16. 7. When only one number is registered by Stack Dial, blank is displayed on the lower line of the LCD when the Redial key is pressed. If redial is attempted by pressing the # key while blank is being displayed, the station user hears reorder tone. 8.
STATION HUNTING Station Hunting - Circular STATION HUNTING General Description Three Station Hunting arrangements are available. Station Hunting - Circular processes the call no matter which station in the hunt group is called. Station Hunting - Terminal initiates a hunt only when the pilot number of a hunt group is called. Station Hunting - Secretarial is initiated when a busy secretarial station in a Station Hunting - Circular group or Station Hunting - Terminal group is reached.
STATION HUNTING Station Hunting - Terminal 11. This feature will be activated whenever the hunt group is dialed or terminated under the following conditions: • Dialed from station • Dialed from Attendant Console • Dialed from Direct Inward Dialing (DID) • Dialed from Tie Line • Terminated by Direct In Termination (DIT) • Terminated by Hotline - Inside/Outside • Terminated by Off-Hook Alarm • Terminated by Priority Call 12. The Attendant Console cannot be a member of a hunt group.
STATION HUNTING Station Hunting - Secretarial 8. The priority for call handling by features, to a pilot station, is as follows: • Call Forwarding - All Calls • Call Forwarding - Busy Line • Camp-On (Call Waiting Method/Transfer Method) • Station Hunting 9. Recalls (Call Back, Call Park, Camp-On, Call Transfer, etc.) return to the originating station and do not hunt. 10.
STATION HUNTING Station Hunting - Secretarial 4. Any number of stations in Station Hunting - Terminal groups and Station Hunting - Circular groups can have their calls rerouted to a station within the Station Hunting - Secretarial group. In practice, it is best for the pilot number of Station Hunting - Terminal groups and every member of Station Hunting - Circular groups to be assigned an entry extension into the Station Hunting - Secretarial group.
STATION MESSAGE DETAIL RECORDING (SMDR) STATION MESSAGE DETAIL RECORDING (SMDR) General Description This feature provides a call record for outgoing Station-to-Trunk calls and incoming Trunk-to-Station calls (including Data Call). This facilitates cost control by identifying trunk use and misuse by individual stations. Station Message Detail Recording (SMDR) enables call billing to customers and clients, and provides a means for checking local telephone bills. Station Application All stations.
STATION MESSAGE DETAIL RECORDING (SMDR) 7. 8. 9. 10. 11. 12. 13. When a call is completed, the record is sent to the output device and is removed from memory. If the amount of calls exceed the SMDR memory, those overflow calls will not be recorded. The built-in SMDR can not be provided when AP00 is mounted. The built-in SMDR does not provide a record of tandem calls.
STATION SPEED DIALING STATION SPEED DIALING General Description This feature allows a station user to dial frequently called numbers by dialing an access code and an abbreviated code, or by pressing a One Touch key assigned for Station Speed Dialing capability. Station Application All stations. Operating Procedure Multiline Terminals • To operate using a One Touch key: Press the One Touch key associated with the desired telephone number. The speaker automatically turns on and the number is dialed.
STATION SPEED DIALING • To program numbers in memory 1. 2. 3. 4. Go off-hook and dial the Station Speed Dialing programming code. Dial the abbreviated code to be assigned. Dial the trunk access code and the desired telephone number. Restore the handset. Service Conditions 1. Each Station Speed Dialing buffer can store a maximum of 26 digits, including pauses. The trunk access code (maximum 4 digits) must be dialed to be stored; however, the trunk access code is not counted in the 26 digits. 2.
STATION SPEED DIALING This One Touch key is effective when the station user is in idle or seizing a trunk. When talking to the outside party, the One Touch key sends only outside number as DTMF signal. When pressing another One Touch key during the sending DTMF signal after a called station answered, the stored number in the second One Touch key is sent out as DTMF signal continuously.
STEP CALL STEP CALL General Description This feature allows the Attendant or station user, after calling a busy station, to call an idle station by simply dialing an additional digit. This feature will operate only if the number of the idle station is identical to that of the busy station in all respects, except the last digit. Station Application All stations. Operating Procedure 1. The dialed station (220) is busy. 2. Dial 5. 3. If station 225 is idle, the call will be connected there.
SUPERVISORY CONTROL OF PERIPHERAL EQUIPMENT SUPERVISORY CONTROL OF PERIPHERAL EQUIPMENT General Description When various types of peripheral equipment (such as facsimiles, dictation equipment, Voice Mail, etc.) are connected to the line circuits of the system, this feature allows the loop of the line circuit concerned to open for a programmable interval, and send a release signal to the peripheral equipment when the calling party disconnects. Station Application Not applicable.
SYSTEM SPEED DIALING SYSTEM SPEED DIALING General Description This feature provides all users the ability to dial frequently called numbers using an abbreviated call code. Station Application All stations. Operating Procedure From Multiline Terminals 1. Press the Speaker key or lift the handset and receive extension dial tone. 2. Press the System Speed Dialing access feature key (one touch key) or dial the System Speed Dialing feature access code. 3. Dial the abbreviated call code (2 or 3 digits). 4.
SYSTEM TRAFFIC SYSTEM TRAFFIC General Description The NEAX2000 IVS2 is the stored program controlled digital electronic PABX employing PCM time division switching technique. Single stage time division switching is employed for all configurations of NEAX2000 IVS2 up to its maximum line and trunk configuration. Traffic capacity is expressed in Busy Hour Call Attempts (BHCA). This value is the number of call attempts that can be generated in the busiest hour of the day.
TENANT SERVICE TENANT SERVICE General Description This feature provides for more than one organization (tenant) to share the same system. Through system programming, each organization may be restricted to its own C.O. trunks, Attendant Consoles and extension group. In addition, incoming calls are directed to the specific tenant. Station Application Not applicable. Operating Procedure No manual operation is required. Service Conditions 1. An Attendant Console can be provided for each tenant.
TIE LINES TIE LINES General Description This feature allows any station user dial access or direct access to an E&M Tie Line. Station Application All stations. Operating Procedure To dial access an E&M Tie Line 1. Lift handset and receive dial tone. 2. Dial E&M Tie Line access code. 3. Dial desired number. To directly access an E&M Tie Line 1. Lift handset or press Speaker key and receive dial tone. 2. Press line key assigned E&M Tie Line. 3. Dial desired number. Service Conditions 1.
TIE LINE TANDEM SWITCHING TIE LINE TANDEM SWITCHING General Description This feature allows Trunk-to-Trunk connections through the system without the need for any Attendant assistance or control. The major use of this feature is in association with a dial tandem tie line network to allow Tie Line connections and incoming Tie Line calls automatic access to, and completion of, local C.O. calls. Station Application Not applicable. Operating Procedure 1. E&M Tie Line is seized by distant end system. 2.
TIMED QUEUE TIMED QUEUE General Description When a user originates an outgoing trunk call and the called party is busy or does not answer, the caller can set the Timed Queue feature. When this feature is set, the trunk seizure is repeated and the number is redialed after a predetermined time interval. Station Application Multiline Terminals. Operating Procedure 1. Press the Speaker key and receive dial tone. 2. Dial a trunk access code and the desired number. 3. Receive busy tone or ring no answer.
TIMED REMINDER TIMED REMINDER General Description This feature allows the system to be programmed to automatically call stations at specified times. Upon answering, the station is connected to a recorded announcement or music source. Station Application All stations. Operating Procedure To set Timed Reminder 1. Go off-hook and receive dial tone from the primary extension. 2. Dial the Timed Reminder feature access code or press the Timed Reminder feature access key and receive feature dial tone. 3.
TIMED REMINDER 8. The number of Timed Reminder attempts is programmable in system data from 1 to 5 times, when the called station does not answer. 9. If the station does not answer, is busy, in Line Lockout, or ringing, recalling is initiated 1 minute later. When each call results in failure, it is printed out at the printer. Additionally, when the final attempt results in failure, a buzzer is sounded at the printer. 10. An AP00 card is required for connection to a printer. 11.
TRUNK - DIRECT APPEARANCES TRUNK - DIRECT APPEARANCES General Description This feature allows Multiline Terminal users the ability to access a C.O. line or E&M Tie Line without dialing an access code. For this feature, trunks must be assigned to the line keys on the Multiline Terminal. Incoming calls on C.O. lines can be answered on the appropriate trunk line appearance. Station Application All Multiline Terminals. Operating Procedure To make an outgoing call 1. Press the desired line key. 2.
TRUNK - DIRECT APPEARANCES Service Conditions 1. The Multiline Terminal with 16-line buttons has 15 available line keys which can be assigned as TrunkDirect Appearances. The Multiline Terminal with 8-line buttons has 7 available line keys which can be assigned as Trunk-Direct Appearances. 2.
TRUNK QUEUING - OUTGOING TRUNK QUEUING - OUTGOING General Description This allows a station user, upon encountering a busy signal on a trunk, to dial a feature access code and enter a first-in, first-out queue. As soon as an outgoing trunk becomes available, stations in the queue will be called back on a first-in, first-out basis. Station Application All stations. Operating Procedure From Single Line Telephones • When Least Cost Routing is not provided 1. 2. 3. 4. 5.
TRUNK QUEUING - OUTGOING Service Conditions 1. Once an outgoing trunk becomes available, the user's station will ring for 30 seconds. If not answered within that time, the station is automatically dropped from the queue. 2. When this feature is utilized in conjunction with System Speed Dialing or Least Cost Routing, the system automatically dials out the called subscriber number when the handset is lifted. 3.
TRUNK-TO-TRUNK CONNECTION TRUNK-TO-TRUNK CONNECTION General Description This feature provides any station user with the ability to conference together two outside trunk calls and abandon the connection without dropping the Trunk-to-Trunk Connection. Station Application All stations. Operating Procedure To establish a Trunk-to-Trunk Connection from a Single Line Telephone 1. Press the FLASH key (or momentarily press the hookswitch).
TRUNK-TO-TRUNK CONNECTION 5. If an originating Single Line Telephone encounters a busy condition because all trunks are busy, a single hookflash will return to the first trunk. 6. If an originating Multiline Terminal user encounters a busy or no answer condition after dialing to conference a third party, the Recall key can be used to return to feature dial tone to allow making another call, or to allow pressing the Transfer key to return to the original party. 7.
UNIFORM CALL DISTRIBUTION (UCD) UNIFORM CALL DISTRIBUTION (UCD) General Description The Uniform Call Distribution (UCD) feature permits incoming calls to terminate to a prearranged group of stations. Calls are distributed in the order of arrival to idle terminals within the group, based on which terminal has been idle the longest period of time. Stations may log on/log off from the UCD group. Supervisor stations may monitor conversations of agents.
UNIFORM CALL DISTRIBUTION (UCD) Busy In/Busy Out - UCD • Count of waiting calls • Count of all busy calls b. UCD station Peg count • Count of answered calls 11. Upon initial installation, or after a system initialization (reset), each agent must lift and restore handset (of their station) to begin receiving calls for the UCD group. Busy In/Busy Out - UCD General Description This feature allows an agent in a UCD group to log their station onto or off of the group.
UNIFORM CALL DISTRIBUTION (UCD) Call Waiting Indication - UCD Call Waiting Indication - UCD General Description This feature provides a visual indication when an incoming call to a UCD group is placed in queue, due to an “all agents busy” condition. An external relay controlled indicator or an LED on a Multiline Terminal can be used to provide Call Waiting Indication. Station Application Multiline Terminals assigned with a Call Waiting (CW) Lamp. Operating Procedure No operating procedure is necessary.
UNIFORM CALL DISTRIBUTION (UCD) Hunt Past No Answer - UCD Service Conditions 1. A Delay Announcement service can be provided for DIT, DID or a trunk call transferred by a station user or the Attendant to a UCD Group. Internal calls or Station-to-Station transferred calls to the UCD Group can go into the UCD queue but do not receive the Delay Announcement. 2. The following configurations are available when using Delay Announcement: a.
UNIFORM CALL DISTRIBUTION (UCD) Immediate Overflow - UCD Station Application Multiline Terminals and Single Line Telephones. Operating Procedure Refer to the Call-Forwarding-No Answer Features and Specifications for details on setting the No Answer forwarding condition. Service Conditions 1. This feature uses Call Forwarding-No Answer (to another UCD member) to enable a call to an agent that fails to answer, to hunt past that agent, to the next agent. 2.
UNIFORM CALL DISTRIBUTION (UCD) Priority Queuing - UCD Priority Queuing - UCD General Description This feature allows the system to prioritize incoming calls by trunk route and on a per station basis, when the call enters a UCD queue. When a call is a considered as priority it is placed at the beginning of the queue. Station Application Not Applicable. Operating Procedure No manual operation is required. Service Conditions 1. Priority queuing is available on incoming trunk calls.
UNIFORM CALL DISTRIBUTION (UCD) Silent Monitor - UCD Service Conditions 1. The maximum number of queuing in each UCD group (hereinafter called Queue Size) can be specified by the system data. When the number of queuing calls reaches the preassigned queue size, new calls receive Busy Tone.
UNIFORM NUMBERING PLAN (UNP) - VOICE AND DATA UNIFORM NUMBERING PLAN (UNP) - VOICE AND DATA General Description In the numbering plan for a network to be configured through the use of Tie Lines, a Uniform Numbering Plan (UNP) is employed. When UNP is employed, a station user from any PBX within the network can call a desired party by using a uniform dialing method based on the UNP. Station Application All stations.
UNIFORM NUMBERING PLAN (UNP) - VOICE AND DATA Public Network NEAX2000 IVS2 (Main office) NEAX2000 IVS2 (Satellite office) 53XX NEAX2000 IVS2 (Tributary office) 4XXX 51XX 52XX Public Network 6XXX 54XX • 1, 2 or 3 digits indicate the Office Location Figure 1 Numbering Plan - Station Numbers Page 324 NEAX2000 IVS2 Business/Hotel/Data Features and Specifications NDA-24271, Issue 1.
UNIFORM NUMBERING PLAN (UNP) - VOICE AND DATA Public Network NEAX2000 IVS2 (Main office) NEAX2000 IVS2 (Satellite office) 222* 233* XXXX NEAX2000 IVS2 (Tributary office) XXXX 244* XXXX XXXX Public Network XXXX XXXX * Office code Figure 2 Numbering Plan - Office Code and Station Numbers Service Conditions 1. One to eight digits can be assigned as Station Number. 2.
UNIFORM NUMBERING PLAN (UNP) - VOICE AND DATA 3. In case of Numbering Plan - Office Code and Station Numbers, the total number of digits of the Access Code plus the Office Code can be a maximum of 4, which must be assigned within the network. However, assignment of station numbers of different lengths is allowed, as shown below: 8 - XXX - XXXX Station number (1 to n digits) Office code Access code n:max. 8 Up to 4 digits total Example: 8-222-4XXX 8-222-3XX 8-244-4XXX 8-244-2XX 8-233-3XXX 8-233-4XX 4.
VARIABLE TIMING PARAMETERS VARIABLE TIMING PARAMETERS General Description This feature gives the system the versatility to change timing duration using the Maintenance Administration Terminal (MAT) or the Customer Administration Terminal (CAT). All timing parameters are set initially in the Resident System Program. These timing parameters can be changed according to the customer's requirements. Station Application Not applicable.
VARIABLE TIMING PARAMETERS Duration (in sec. unless otherwise marked) Parameter Standard Timing Variable Timing Timing before unanswered Automated Attendant call forwards 32 - 36 0 - 120 (4-sec. increments) Interval time between attempts for Timed Queue 120 - 124 44 - 124 (4-sec. increments) 28 - 32 16 - 124 (4-sec. increments) Duration of call by Timed Queue Programmable pause for System and Station Speed Dialing 1.5 1.5, 3, 4.
VOICE GUIDE VOICE GUIDE General Description This feature provides a station user with an announcement that informs: 1. The result of the operation when the station user set or canceled the service feature, instead of service set tone. 2. Identifies which service has been set to the station; such as, Call Forwarding – All Calls, Do Not Disturb or Message Waiting, when the station goes off-hook, instead of special dial tone. Station Application All stations.
VOICE GUIDE 4. This service is effective on the system-wide basis. 5. A station can originate a call while receiving the announcement. Page 330 NEAX2000 IVS2 Business/Hotel/Data Features and Specifications NDA-24271, Issue 1.
VOICE MAIL INTEGRATION VOICE MAIL INTEGRATION General Description This feature is used to interface the system with a locally provided stand-alone type Voice Mail System (VMS). The VMS, connected to the system single line circuit (LC), is controlled by sending/receiving DTMF signals using this LC. The system can provide the other two types of genuine VMS. The NEAXmail AD-16 is a stand-alone type VMS, and is connected via a Digital Line Circuit (DLC).
VOICE MAIL INTEGRATION Connection when an extension line number whose call forwarding is set to a voice mail system is called from another station 1. Go off hook and receive dial tone. 2. Dial the desired station number and receive ringback tone. The LCD displays: [CF ALL xxx] VMS: Voice mail extension number 3. Follow the instructions given by the VMS. To retrieve a voice mail message from the voice mail system 1. Go off hook and receive dial tone. 2.
VOICE MAIL INTEGRATION 10. 11. 12. 13. Station-B....Called Party Station-B sets Call Forwarding-All Calls/-Busy Line/-No Answer to the VMS. Station-A (or outside party) makes a call to Station-B. a. Call Forwarding-All Calls • Station A hears reorder tone. • Outside party hears busy tone. b. Call Forwarding-Busy Line • Station-A hears busy tone, and can set any busy service to station-B. • Outside party hears busy tone. c.
VOICE MAIL PRIVATE PASSWORD VOICE MAIL PRIVATE PASSWORD General Description Voice Mail Password can be prevented from displaying in LCD of Multiline Terminals when connected to the Voice Mail System. Station Application All Multiline Terminals with LCD Operating Procedure Normal password entry to VMS. Service Conditions 1. When any connection to Voice Mail (VM) is established, each press, of the Dial Key pad will display * of the LCD of Multiline Terminal. 2.
VOICE MAIL TRANSFER VOICE MAIL TRANSFER General Description This feature has two functions that provide streamlined transfer access to voice mail. 1. One touch access to VMS When an Attendant transfers an external call to a station, and if the station is busy or unanswered, the Attendant can transfer the call to a VMS by dialing “9” or by pressing a function key provided for this feature. 2.
VOICE MAIL TRANSFER To transfer a Camp-on call from an Attendant to a VMS 1. 2. 3. 4. While answering an external call, dial a desired station number and receive a busy tone. Press the RELEASE key. A Camp-On tone is sent and Camp-On is set. If the Camp-On call is not answered by predetermined time, the call will be automatically transferred to the VMS. 5. Press the RELEASE key. Service Conditions 1.
VOICE MAIL TRANSFER • Attendant Console does not see CF BUSY in display as if it would if a VM port were available. If Attendant presses RLS key, the call will Camp-on to Station-C. If it is allowed in system programming (CM08-428) and a VM port becomes available, the Calling Party will automatically transfer to the VMS when the Attendant Camp-on Recall timer occurs.
WHISPER PAGE WHISPER PAGE General Description This feature allows a secretary to interrupt the boss in a private way. By pressing a feature key or dialing an Access Code, the secretary station can voice override the conversation between the boss and another party (station or trunk). When the conversation is interrupted, the boss can hear the secretary but the other party is unaware of the Voice Override. Station Application All stations. Operating Procedure To activate the Whisper Page 1.
WHISPER PAGE 5. Whisper Page can be set to a call in progress with the primary extension, Sub Line, or trunk line appearance. 6. Whisper Page cannot be set to a call in progress with the Sub Line to which Camp-On has been set. 7. When Station-C interrupts the conversation Station-A and Station/Trunk-B, Station-C can hear Station-A but cannot hear Station/Trunk-B. And Station-C can talk with only Station-A. (Station/Trunk-B cannot hear the conversation Station-A and Station-C.
This page is for your notes. Page 340 NEAX2000 IVS2 Business/Hotel/Data Features and Specifications NDA-24271, Issue 1.
APPENDIX 1: Dterm FIXED FUNCTION KEYS APPENDIX 1: Dterm FIXED FUNCTION KEYS Series E Series III Description Answer ANS To answer a waiting call. Conf CNF To establish three way conversation. Feature FNC To activate terminal setup functions and to program One Touch Speed Dial/Feature Keys. Hold HOLD To place an internal or external call on hold. Recall LNR/SPD To terminate established call and re-seize internal dial tone. Redial RECALL To active Last Number Call and Speed Calling.
APPENDIX 2: LCD Dterm DISPLAY APPENDIX 2: LCD Dterm DISPLAY Description Series E Series III Clock/Calendar Display 10:06 PM Confirmation of service set SET SET Confirmation of service cancel CANCEL CNCL Attendant Night Transfer N TRF Automatic Recall (Transfer Recall) RECALL Automatic Wake-up/Timed Reminder TIME Background Music PROGRAM Call Back CALL BACK 3000 CB 3000 Recall for call back when station 3000 goes idle Call Forwarding-All Calls (Calling station) CF ALL 3000 FDA 30
APPENDIX 2: LCD Dterm DISPLAY APPENDIX 2: LCD Dterm DISPLAY (CONTINUED) Description Series E Day/Night Mode Change by Sta- SET tion Dialing SET Do Not Disturb (Calling station) DND Do Not Disturb (Transferred destination) DND Elapsed Call Timer Series III Description DAY SET DAY Confirmation of day mode set NIGHT SET NIGHT Confirmation of day mode set 3000 DND 3000 Do not disturb is set to station 3000 3000 3010 DND 3000 3010 Station 3010 was forwarded from station 3000 in DND mode
APPENDIX 3: REGISTRATION OF ID CODES APPENDIX 3: REGISTRATION OF ID CODES ID Code Development No. = 00 Ex. Register from "1000" to "1099", as Authorization Code.
