NEAX® 2000 IPS term® D SERIES I term® D IP USER GUIDE
SOFT KEYS (4) LCD DIRECTORY CALL INDICATION LAMP EXIT FEATURE HELP DTR-16LD-1 (BK) TEL RECALL ITR-16LD-3 (BK) TEL CONFERENCE PROGRAMMABLE KEYS REDIAL 16 Flexible Line/Feature Keys ANSWER USER PROGRAMMABLE KEYS - Touch Speed Dial Keys 16 DSS/One MIC DTR-16D-1 (BK) TEL ITR-16D-3 (BK) TEL HOLD TRANSFER SPEAKER - UP/DOWN VOLUME/CONTRAST BUILT-IN MICROPHONE DTR-32D-1 (BK) TEL ITR-32D-3 (BK) TEL DTR-8D-1 (BK) TEL ITR-8D-3 (BK) TEL MESSAGE
TABLE OF CONTENTS KEYS AND LAMPS...............................................................................................5 LCD DETAIL OF LINE KEYS FOR Dterm SERIES I 16LD ...................................12 TERMINAL SETUP WITH THE FEATURE KEY.................................................13 DTERM IP LOGIN OPERATION.........................................................................15 DTERM IP LOGOUT OPERATION.....................................................................
AUTOMATIC INTERCOM...................................................................................21 MANUAL INTERCOM.........................................................................................22 DIAL INTERCOM................................................................................................23 DIAL BY NAME USING SYSTEM SPEED DIALING ..........................................23 DIAL BY NAME USING STATION SPEED DIALING..........................................
OUTSIDE LINE QUEUING (FROM EXTENSION DIAL TONE) .........................35 TIMED QUEUING (OUTSIDE LINE ONLY) ........................................................35 EXECUTIVE OVERRIDE....................................................................................36 LAST NUMBER REDIAL ....................................................................................36 CID CALL BACK .................................................................................................37 CALL REDIRECT.....
NAME DISPLAY .................................................................................................50 WHISPER PAGE ................................................................................................52 SYSTEM CLOCK SETUP BY STATION DIALING .............................................53 DAY/NIGHT MODE CHANGE BY STATION DIALING.......................................53 QUICK REFERENCE GUIDE .............................................................................
KEYS AND LAMPS Function Keys Hold Press key to place an internal or external call on hold. Transfer Allows the station user to transfer established calls to another station, without attendant assistance. Speaker Controls the built-in speaker which can be used for Hands Free dialing/monitoring. LED on key lights when key is active. Answer When LED on this key is lighted, press key to answer a waiting call. Redial Press key to activate redial feature.
Recall Press key to terminate established call and resieze internal dial tone. Feature Used to activate terminal setup functions and to program One-Touch Speed Dial/Feature Keys. MIC Used to activate or deactivate the Microphone. The MIC LED will illuminate when MIC is on. Message To search Message Waiting. Directory Press key to display the directory of Dial by Name for Station Speed Dialing. UP/DOWN Used to adjust LCD contrast, speaker/receiver volume, and ringer volume.
Ringer Volume: Press up or down key during ringing. Programmable Keys NOTE: These are examples of Dterm® features available by pressing the programmable keys. Some features may be programmed by the user. Keys must be programmed by the telephone system administrator. AICM Press key to activate Automatic Intercom. CB (Call Back) Press key to activate. DICM Press key to activate Dial Intercom. DND (Do Not Disturb) Press key to activate or cancel Privacy feature.
FD-B (Call Forwarding- Busy) Press key to activate, verify, or cancel Call Forwarding - Busy feature. FD-N (Call Forwarding- No Answer) Press key to activate, verify, or cancel Call Forwarding - No Answer feature. FD-DS (Call Forwarding- Destination Set) Press key to activate, Call Forwarding - Destination. FD-DC (Call Forwarding- Destination Cancel) Press key to deactivate, Call Forwarding - Destination. MICM Press key to activate Manual Intercom.
Soft Keys (Factory Assigned Features) Headset Press the Soft Key below "Headset" to activate or deactivate Headset operation. Help Press the Help Key. Press desired Soft Key for helpful information about that key. Exit Press the Exit Key to exit the Help program. OHROFF (Off Hook Ringing Off) It will disable ringing on this phone while in use. OHR-ON (Off Hook Ringing On) It will allow ringing on this telephone while in use.
To Use Soft Keys Four soft keys are indicated in the LCD According to the status of the Multiline Terminal. • • • Press the SCROLL (>>>>) key to scroll the desired key if there are other functions available. Press a desired key under the indicated 4 Soft Keys on the LCD. The service feature of the pressed Soft Key is operated. To Use the Help Key • • • Press the HELP key and the Soft Key. Explanation of the pressed Soft Key is indicated on the LCD. Press the EXIT key to leave Help.
Lamps Call Indicator Lamp Lamp at top corner of Dterm Display flashes when a call terminates to the terminal. Lamp lights steadily when a message has been left. LCD Liquid Crystal Diode (LCD) display provides Dterm activity information plus date, time and Soft Key operation. LED Some function keys have a built-in Light Emitting Diode (LED) that lights or flashes according to the activity of that function key.
LCD DETAIL OF LINE KEYS FOR Dterm SERIES I 16LD User status Icon Idle Flashing Pattern No Icon Call on I-Hold/Exclusive Hold Flashing Call on Other Party Hold Flashing Incoming Call I-Hold/Exclusive Hold Recall Flashing Other Party Hold Recall Flashing During Conversation Call Transfer Call Conference On Steady During Conversation(Other Party) Active Feature(Call Forwarding Set) On Steady - 12-
TERMINAL SETUP WITH THE FEATURE KEY Microphone On/Off The MIC lamp shows the status of the built-in microphone. To change microphone status: • Press Soft Key associated with the MIC Display or press Feature and 1. To select ringer tone The Dterm Series I has 8 ringer tones that you can select. • Press Feature and 3. The LCD displays the selected tone number. Tone No.
To adjust ringer tone NOTE: Access to feature is based on data assignment. • • • Press Feature and 0. Ringer activates. Press 3. The LCD displays the selected tone number (n=1~8). Press 3. Next tone is selected. To preset ringer volume NOTE: Access to feature is based on data assignment. • • • Press Feature and 0. Ringer activates. Press down or up Key. Ringer volume decreases or increases. Press Feature Key to stop ringing.
DTERM IP LOGIN OPERATION Option 1 Automatic Login Mode (Authentication by MAC Address) • • • • During start up the LCD displays the login screen. Enter the Station Number at the “LOGIN:” prompt. Press the Set key (Soft Key). Press the OK key (Soft Key). The time and date appear on the LCD. NOTE: After the first registration, Login operation is not required. Option 2 Protected Login Mode • • • • • • During start up the LCD displays the login screen. Enter the Station Number at the “LOGIN:” prompt.
TO ORIGINATE AN OUTSIDE CALL VIA EXTENSION LINE KEY • • • • Lift handset or press Speaker key, receive dial tone. Dial the Central Office access code, e.g. 9. Dial desired telephone number. Use handset or MIC to converse. TO ORIGINATE AN INTERNAL CALL • • • • Lift handset or press Speaker key. Receive dial tone. Dial desired station number. Use handset or MIC to converse. TO ORIGINATE A CALL VIA DYNAMIC DIAL PAD • While phone is idle, Dial desired station number.
OUTSIDE LINE APPEARANCE To originate: • • • Press the OUTSIDE LINE APPEARANCE feature key. Lift handset or press Speaker key, receive Central Office or distant PBX dial tone. Dial the destination. To Answer: • • • Press the LINE APPEARANCE feature key (ringing and flashing LED alert user to incoming call.) Lift handset or press Speaker key. Speak with incoming party. AUTOMATIC IDLE RETURN • • Press Speaker key. Receive dial tone. Dial desired number. -- OR -• • • Press One Touch key.
TO ORIGINATE A CALL USING ONE-TOUCH BUTTONS NOTE: With DTP-32D • Press desired One-Touch key, or press Speaker key and One-Touch key. • To program: NOTE: Available only on Dterm stations with speed calling keys. • Press Conf key. Conf key flashes Press desired One-Touch key, Speaker button LED lights steady. Enter desired station number, feature code or outside access code and telephone number. Display indicates digits dialed. Press Conf key again to save the number.
TO ORIGINATE A CALL USING SPEED CALLING (INDIVIDUAL/GROUP) • • Press the Redial key. Enter via dial pad the desired speed calling number (00-99). NOTE: Access to feature is based on data assignment. ACCOUNT CODE To Enter: • • • • Lift handset or press Speaker key, receive dial tone. Enter feature access code, receive service set tone. Enter Account Code (up to 10 digits). Receive dial tone and dial desired number.
FORCED ACCOUNT CODE • • • Lift handset or press Speaker key, receive dial tone. Enter feature access code, receive service set tone. Enter Forced Account Code (up to 10 digits), receive dial tone. AUTHORIZATION CODE To Enter Without Account Code: • • • • Lift handset or press Speaker key, receive dial tone. Enter feature access code, receive service set tone. Enter Authorization Code (up to 10 digits). Receive dial tone, dial desired number.
ORIGINATING A VOICE CALL • • • • Lift handset. Dial desired station number. Press Voice key or press 1. Speak to called party. TO ANSWER A VOICE CALL HANDS FREE • • • Receive incoming Voice Call. Press MIC Key. LED lights. Respond hands-free. NOTE: If privacy is required, lift handset. AUTOMATIC INTERCOM NOTE: Access to feature is based on data assignment. To initiate: • • • Lift handset or press Speaker key. Press AICM key. Tone burst is sent.
To answer: • • • AICM key flashes green indicating an incoming intercom call. Voice Call alert tone is heard. Press AICM key, lift handset or press Speaker key. LED lights solid green. MANUAL INTERCOM To initiate: • • Lift handset or press Speaker key, press MICM key, ring back tone is heard. Each press of MICM key sends tone bursts. To answer: • • • • MICM key flashes, indicating an incoming call. Ring tone may also be heard. Press MICM key. Lift handset or press Speaker key, LED lights solid green.
DIAL INTERCOM To initiate: • • • Lift handset or press Speaker key. Press DICM key. Dial desired intercom station number (0-9). Tone burst is sent. (Press 1 to change to ring tone signal. To answer: • • • DICM LED flashes, indicating an incoming intercom call. Tone burst or ring tone is heard. Press DICM key. Lift handset or press Speaker. LCD shows solid green. DIAL BY NAME USING SYSTEM SPEED DIALING To initiate: • • • Press the SYS soft key.
• • • The name and the number are shown on the LCD. If more than one name matches the letters entered, scroll through the matches with the UP or DOWN soft key. If no matches are founds, the first System Speed Dial buffer will be displayed. Press the Speaker key, or selecting a Line/Trunk key to dial the selected number. DIAL BY NAME USING STATION SPEED DIALING To initiate: • Press the Directory key. • • • Enter up to the first four characters of a name using the keypad.
TO SAVE A NAME & NUMBER TO STATION SPEED DIALING To register name & number: • • • • • • Press the DIRECTORY key Press the UP or DOWN key to select buffer to be programmed Press the FEATURE Key Using the key pad enter the name Press the FEATURE Key Using the key pad enter the number NOTE: When entering an outside number you must include the Trunk Access Code (i.e., 9) followed by area code and number.
TO PLACE A CALL ON HOLD • Press Hold key. Held line wink flashes. NOTE: If held line appears on other Dterm stations, the associated LED flashes red slowly. To retrieve: • • Lift handset or press Speaker key. Press held line. Use handset to converse. NOTE: Any station with this line appearance can retrieve the call. If unanswered: • • After preprogrammed time, Automatic Recall is initiated. Visual and audible signal (rapid flash and ring burst) is sent to station that placed call on hold.
TO PLACE A CALL ON EXCLUSIVE HOLD • Press Hold key twice. Line appearance indicates interrupted wink. NOTE: If held line appears on other Dterm stations, LED remains steadily lit red. To retrieve: • • Lift handset or press Speaker key . Press held line. Use handset to converse. NOTE: Only Dterm that set Exclusive Hold option can retrieve the call. If unanswered: • • After preprogrammed time, Automatic Recall is initiated.
TO PLACE A CALL ON REMOTE HOLD To initiate: • • • • • • While in conversation with Station/Trunk Party Press the TRANSFER key. Receive interrupted dial tone Dial destination station's extension. Receive ring back tone. Press the Hold key. (Call is placed on hold at the destinations station’s extension) Hang up. To retrieve at destination: • • Lift handset or press Speaker key. Press line on hold. Use handset to converse. NOTE: Any station with the destination line appearance can retrieve the call.
CONFERENCE Option 1 • • • • • • With call in progress, ask party to hold. Press Transfer key, receive interrupted dial tone. Dial desired number. After call is answered, press Conf key. Conf LED lights. Three-way conference is established. If one party hangs up, other two remain connected. Conf LED goes out. Option 2 • • • • With call in progress and third party on hold on another Line/Trunk key. Press Conf key, Conf LED flashes. Press Held Line/Trunk key, Conf LED lights.
TO ESTABLISH A BROKER CALL • • • • While engaged in a call and wishing to consult a third party, press Transfer. Caller is automatically placed on hold. Dial desired party to consult. Press Transfer to return to original caller. Third party is automatically placed on hold. Repeated depression of the Transfer button allows you to alternate between calls. NOTE: The display indicates connected station or trunk at any given time. CALL BACK (STATION) • • • • • Lift handset or press Speaker.
TO ANSWER A CAMPED-ON CALL • • • • • While engaged in a call, receive the camp-on indication (one short tone burst). Answer LED flashes. Press Answer key. Call in progress is placed on hold. Connection to camped-on call is established. Press Answer key to return to original call. Camped-on call is placed on hold. Repeated depression of the Answer key allows you to alternate between calls. Display indicates connected station or trunk at any given time.
CAMP-ON (CALL WAITING METHOD) Example: Station 2000 is in conversation with 2008. Station 2001 dials 2000, receives busy. Station 2001 can notify station 2000 that call is waiting. To activate call waiting (Station 2001): • • • • Station 2001 press Speaker. Receive dial tone. Dial 2000 and receive busy. Press Transfer key receive feature dial tone. Dial Camp-on (call waiting) access code. To answer call waiting (Station 2000): • • Hear burst of tone. LCD display indicates CW and Answer button flashes.
CALL PARK (SYSTEM) To Park a Call From Terminal With LCD: • While connected to a station or trunk, press Transfer key and dial the Call Park access code, or press Call Park key. Display shows HLD=nn (park location number nn=00-19). To park a call from terminal without LCD: • • • While call in progress, press Transfer key and dial the Call Park access code, or press Call Park key. Dial Call Park location number (00-19) and receive service set tone. (If park location is busy, dial the next location number.
CALL PICKUP (GROUP) When station within pickup group rings: • • • Lift handset. Press Call Pickup key or dial Call Pickup access code (may be stored on-one-touch speed calling key). Connection to calling party is established. CALL PICKUP (DIRECT) • • • • Lift handset. Press Call Pickup Direct key or dial Call Pickup Direct access code (may be stored on one-touch key). Dial extension number to be picked up. Connection to calling party is established.
OUTSIDE LINE QUEUING (FROM EXTENSION DIAL TONE) If outside line is busy: • • • • • Press Speaker key or lift handset dial outgoing access code (e.g.9). Receive a Busy indication. Press Call Back key. Call is placed in queue for next available Outside Line. Replace handset. When Outside Line is available, setting station is alerted by ringing and flashing red LED. Press Speaker key or lift handset. Dial tone is heard. Dial desired number. (No outgoing access code needed.
EXECUTIVE OVERRIDE If called station is busy: • Press OVERRIDE key and converse. NOTE: Interrupted parties receive a warning tone. LAST NUMBER REDIAL To recall the last number dialed: • Press Redial key. Receive special dial tone. • Press #. The number dialed will be redialed and displayed. NOTE: Each time the Redial key is pressed the numbers dialed for the last five calls are displayed sequentially.
CID CALL BACK To search, call back, or erase a Calling Number using soft-keys: • • • • • Lift the handset or press Speaker key. Press MESSAGE key. Press Search soft key to search for desired number. Press CB soft key to call back desired number. Press Erase soft key to erase desired number. To search, call back, or erase a Calling Number without using softkeys: • • • • • Lift the handset or press Speaker key. Press MESSAGE key. Dial 1 to search for desired number. Dial 2 to call back desired number.
CALL REDIRECT To redirect with Calling Party Information: • • While in the CID mode press CRD key. Call is transferred to a pre-assigned destination station. To redirect without Calling Party Information: • • • Press CRD key. Press incoming line key or line key on hold. Call is transferred to a pre-assigned destination station. NOTE: See CID Display; Access to feature is based on data assignment. CID CALL DISPLAY To display Calling Party Information: • • Press CID key, CID lamp lights.
CALL FORWARDING-ALL CALLS To Set: • • • • • Press Speaker key. Receive dial tone. Press FD-A key or dial Call Forward-All access code. Receive special dial tone. Dial destination station or outside telephone number. Receive service set tone. FD-A LED lights (at your station if FD-A key was used). Press Speaker key. Call Forwarding for all calls is set. To verify (with 16 or 32-button Display): • • Press Speaker key. Receive extension dial tone. Press FD-A key or dial Call Forward-All access code.
CALL FORWARDING-BUSY To set: • • • • • Press Speaker key. Receive dial tone. Press FD-B key or dial Call Forward Busy access code. Receive special dial tone. Dial destination station or external telephone number. Receive service set tone. FD-B LED lights (at your station or at the Dterm of the sub line station you are setting). Press Speaker key. Call Forward Busy is set. To verify (with Display Phone): • • • Press Speaker key. Receive dial tone. Press FD-B or dial Call Forward Busy access code.
CALL FORWARDING-NO ANSWER To set: • • • • • Press Speaker key. Receive dial tone. Press FD-N key or dial Call Forward No Answer access code. Receive special dial tone. Dial destination station or external telephone number. Receive service set tone. FD-N LED lights (at your station if FD-N key was used). Press Speaker key. Call Forward No Answer is set. To verify: • • • Press Speaker key. Receive extension dial tone. Press FD-N key or dial Call Forward-No Answer access code.
CALL FORWARDING DESTINATION To set: • • • Press Speaker key. Receive dial tone. Press FD-DS key or dial Call Forward Destination access code. Receive special dial tone. Dial station number to be forwarded to this line. Wait for service set tone. To cancel: • • • • Press Speaker key. Receive dial tone. Press FD-DC key or dial Call Forward Destination cancel code. Dial station number to cancel. Press Speaker key. Call Forward Destination is canceled.
To repeat: • • • Press Speaker key. Press S & R key. Dterm automatically redials the programmed number. S & R automatically canceled. LED goes out. NOTE: If saved number is busy or no answer is received, to save it again, press S & R key before hanging up. INTERNAL ZONE PAGING WITH MEET-ME PAGE This allows a system user to page over built-in speaker of Dterm terminal within the assigned zone or all zones. Example: Station A can page Station B. When Station B dials answer code, they are connected.
To answer (Station B): • Station B dials Meet-Me answer code, and they are immediately connected. NOTE: Access to this feature is based on data assignment. BOSS/SECRETARY CALLING Secretary • • • • • • Lift handset, press boss' ringing line. Ask calling party to hold. Press boss' line again. Voice Call is established to boss’ extension. Announce the call to the boss. If boss accepts call: Secretary replaces handset. Boss lifts handset, presses flashing line.
BOSS/SECRETARY OVERRIDE Example: Station 2000 is boss, Station 2001 is secretary. Boss is connected to 2003. Incoming call on Outside line connects to secretary, but is intended for boss. Secretary • • Lift handset to answer Outside line, ask caller to hold. Press Boss' line. Outside line is placed on hold; Boss hears burst of tone and Boss' Answer key flashes. Boss • • • • Hears burst of tone, Answer key flashes. LCD display indicates: Option 1 Boss presses Answer and converses with secretary.
Option 2 • • • • Boss does not respond to burst of tone, secretary presses Transfer key. Secretary is connected to the Outside line. Option 3 Boss presses Answer and converses with Secretary. Outside line is placed on hold. Secretary is returned to Outside line. DO NOT DISTURB • • Press Speaker key, Receive dial tone. Press DND key or dial DND access code. • • To cancel: Press Speaker key, Receive dial tone. Press DND key or dial DND cancel code.
TIMED REMINDER Example: Station 2000 wants to be reminded of a 9:00 a.m. meeting. To set: • • • • • • • Press Speaker key. Press Timed Reminder key or dial Timed Reminder access code. Dial the desired reminder time in military format, receive set tone. At 9:00 a.m. on the same day you will receive a reminder call. Upon answering you will hear music source if available. To cancel: Press Speaker key, Receive dial tone. Press Timed Reminder key and # or dial Timed Reminder cancel access code.
PRIVACY RELEASE Example: D term Station B is engaged in a conversation, and allows Dterm Station A to enter the call in progress. • • • • Station 2000, while engaged in conversation, presses Conf key. Conf key flashes. Station 2001 lifts handset or presses Speaker key. Station 2001 presses the line appearance of Station 2000. A three-way conference is established.
• • • • Dial Message 0 IN:BACK HH:MM 1 OUT:BACK HH:MM 2 AWAY:BACK MM:DD 3 VACATION MM:DD If 0 or 1: dial desired military time. If 2 or 3: dial month and day. Example: June 24=0624. Receive dial tone. Press Speaker key. To cancel: • • • • Press Speaker key, Receive dial tone. Dial Return Message schedule cancel code. Receive set tone. Press Speaker key. NOTE: Access to feature is based on data assignment.
NAME DISPLAY NOTE: Display Dterm A name with up to 16 characters can be entered to display the name on other Dterm telephones when making a call. • • • • • Press Speaker key, Receive dial tone. Dial the Name Assignment access code and receive special dial tone. Using the keypad, depress the key with the desired letter to display the first letter on the key. The display will indicate the numerical designation. Subsequent depressions will advance through the letters on that key.
• Press Speaker key. For example, to enter "Paul": NOTE: When adding/changing/deleting name display for an extension that appears on a key of a 16LD phone a reset of the 16 LD phone is required and can be accomplished by an unplug/plug-in of the phone. For the 16LD phone using one of the line keys as speed dial will only display 8 characters; For a name the first 7 characters plus * for names longer than 8 characters and the * plus last 7 digits of a number longer than 8 digits.
WHISPER PAGE To initiate: Option 1 • • • • • Lift handset or press Speaker key Dial desired station number Receive Busy Tone press Transfer key Dial Whisper Page access code or press Whisper Page Feature Key Tone is heard, Listen to conversation and speak to station only Option 2 • • • • • Lift handset or press Speaker key Dial Whisper Page access code or press Whisper Page Feature Key Receive Feature dial tone Dial Desired station number Tone is heard, Listen to conversation and speak to station only To
SYSTEM CLOCK SETUP BY STATION DIALING • • • • Press Speaker key or lift handset, Receive dial tone. Press System Clock Setup Key or feature access code. Dial new time in 24 hr format using 6 digits (HHMMSS). Receive service set tone, replace handset or press Speaker key. NOTE: Access to feature is based on data assignment. DAY/NIGHT MODE CHANGE BY STATION DIALING • • • • Press Speaker key or lift handset, Receive dial tone. Press Day/Night Mode Key or feature access code.
QUICK REFERENCE GUIDE Outside Line 9 Queuing-Outside Line Call Back Set Cancel *1 #1 Call Forwarding-All Calls Entry Cancel *5 #5 Call Forwarding-No Answer/Busy Line Entry Cancel *6 #6 Call Forwarding-Destination Entry Cancel *7 #7 Do Not Disturb Set Cancel *8 #8 Last Number Redial ** Account Code Entry *# Station Speed Dialing Originate #* System Speed Dialing Originate ## - 54-
Operator Call 0 Call Hold 11 Internal Zone Paging Group 0 Group 1 Group 2 Group 3 Group 4 Page 50 51 52 53 54 Internal Zone Paging Group 0 Group 1 Group 2 Group 3 Group 4 Answer 55 56 57 58 59 Time Reminder/Automatic Wake up Set Cancel 5* 5# Voice/Tone Toggle Station Name Assignment 60 62 Call Park System Retrieve Call Park System Set 6# 6* Night Pickup 72 - 55-
Call Pickup-Direct 73 Call Pickup-Group 74 Call Pickup-Designated Group 75 Station Speed Dialing Entry Cancel 7* 7# NOTE: Above table references factory default settings. Settings may vary on a per system basis.
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