Electronics America Personal Computer User Manual

Advanced Features 7-23
MA4000 Installation Manager User Guide - Revision 6
Automated Call Distribution (ACD) Tab
The ACD tab is used to configure the ACD system to connect large
amounts of incoming calls automatically to groups composed of ACD
agent positions. These calls are processed in the order of their arrival,
and are distributed evenly among the ACD agent positions in order to
optimize personnel and save cost. See Figure 7-20.
Figure 7-20 Advanced Features - ACD Tab
You can disable the Automated Call Distribution by selecting the
Disable ACD (Automated Call Distribution) check box.
•Edit butt
on
When you select a OP Code Key, then click the Edit bu
tton,
Figure 7-21 displays.
IMPORTANT
Information entered in the fields on the Automated Call Distribution (ACD) tab are
for Phase 1 installations only.
NOTE
The ACDP software must first be installed in order to use this feature. The
Installation Manager is currently not assigning the ACD database (i.e., Splits, CCVs,
etc.), only the System Data.