92600ACDU03.
92600ACDU03.qxd 3/12/01 11:14 AM Page 2 Answering Calls Answering Outside Calls . . . Answer an outside call ringing your ACD Group: 1. Lift handset. ● Press the flashing line key if not connected. ● If your ACD Group has Automatic Answer enabled and you are using a customerprovided headset, the next call waiting is picked up as soon as you press SPK. Log In or Out of Your ACD Group Log your extension into the ACD Group: Keyset 1. + . OR 1. + (ACD Log On/Off). DSL or SLT 1. Lift handset. 2.
92600ACDU03.qxd 3/12/01 11:14 AM Page 3 Handling Your Calls Log your extension out of the ACD Group: Keyset 1. + . OR 1. + (ACD Log On/Off). 2. to log out. OR 2. to cancel and return to the group. DSL or SLT 1. Lift handset. 2. . 3. to log out. OR 3. to cancel and return to the group. Work Time Work Time temporarily busies-out your phone so that you can work at your desk uninterrupted.
92600ACDU03.qxd 3/12/01 11:14 AM Page 4 Handling Your Calls (cont’d) Activate Work Time: Keyset 1. (Work Time). OR 1. + . SLT/DSL 1. Lift handset. 2. Dial Cancel Work Time: . Keyset 1. (Work Time). OR 1. + . SLT/DSL 1. Lift handset. 2. Dial . Rest Mode Rest Mode temporarily logs your phone out of your ACD Group. This may be required if you get called away for your desk. There are two types of Rest Mode - Manual and Automatic.
92600ACDU03.qxd 3/12/01 11:14 AM Page 5 Handling Your Calls (cont’d) enabled, the system automatically puts your phone in Rest Mode if it is not answered. This ensures that callers won’t have to wait while ACD rings your extension when you’re not there. The type of Rest Mode you have is determined by system programming. To activate Rest Mode: Keyset 1. (Rest Mode). OR 1. + . SLT/DSL 1. Lift handset. 2. Dial Cancel Rest Mode: . Keyset 1. (Rest Mode). OR 1. + . SLT/DSL 1. Lift handset. 2.
92600ACDU03.qxd 3/12/01 11:14 AM Page 6 Handling Your Calls (cont’d) Reroute Your Calls . . . Transfer Transfer a call to an ACD Group: 1. At keyset or DSL, press . OR 1. At SLT, hookflash. ● You hear Transfer dial tone. 2. Dial ACD Group Master Number. ● You can press a One-Touch Key for the master number instead. 3. Hang up. Check the Status of the ACD Group . . .
92600ACDU03.qxd 3/12/01 11:14 AM Page 7 Handling Your Calls (cont’d) The information displays on your telephone as follows: How long the longest queued call has been waiting. The number of calls in queue. 002 LINE-001 01:30 Name of trunk that has been queued the longest. This part of the display periodically disappears and then refreshes. Call your Supervisor by an Emergency Call . . . If you need assistance with a caller, place an Emergency Call to your ACD Group Supervisor.
92600ACDU03.qxd 3/12/01 P/N 92600ACDU03 Issue 1-0 11:14 AM Page 8 NEC America Inc., Corporate Networks Group 4 Forest Parkway, Shelton, CT 06484 TEL: 203-926-5400 FAX: 203-929-0535 cng.nec.com April 2001 Printed in U.S.A.
