Installation Guide

8
Introduction
1.
Read this document so as to gain an adequate understanding of the contents.
The contents in this document are intended for users who fully understand features and operations of OS
related to this utility. OS, or if there is any unclear point, see Windows online help.
This section explains necessary setup procedure to introduce Express Report Service (MG).
Make sure to read through it before you use Express Report Service (MG).
Registration to Express Report Service (MG) allows you to report automatically to Support Center on failure
information (includes preventive maintenance information), and that can be sent via E-mail or modem or
HTTPS. This service permits you to detect system troubles in advance and to maintain the computer
promptly in case of trouble.
Generally Express Report Service operates in conjunction with NEC ESMPRO Agent or NEC ESMPRO
ServerAgentService. For this reason, NEC ESMPRO Agent or NEC ESMPRO ServerAgentService is
indispensable to use the service, but if your server corresponds to a model to which NEC ESMPRO Agent or
NEC ESMPRO ServerAgentService is not applicable, install Report Service (MG) to NEC ESMPRO
Manager.
- The contract of hardware maintenance service for this computer or Express Report Service.
For details of the contract, contact your dealer.
- When starting Express Report Service (MG).
˝Opening Key File˝, containing contract information, must be applied to the target server.
˝Opening Key File˝ is provided by Support Center upon our Opening preparation.
Concerning file presentation and file application, we offer you two methods of delivery as follows:
- Download via network
If you sign up Express Report Service (MG) for NEC Support Pack entry site or Customer
entry site, you can download the ˝Opening Key File ˝ after our preparation is done, following
after your application.
- Opening CD (or Opening FD)
If you sign up Express Report Service (MG) with an application form or a contract document
enclosed with the product, we first look at your application. When our preparation of Opening
is done, ˝Opening CD (or Opening FD) ˝ with ˝Opening Key File ˝ is sent from Support
Center.
Wait for a while after it follows a procedure for application.