NECCare TM ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ NECCare Platinum/100 Service and Warranty Guide ■ ■ ■ ■ ■ ■ ■ R120e-1m and 2m models ■ ■ ■ ■ ■ ■ ■ 100 Series GP Warranty
Proprietary Notice and Liability Disclaimer The information disclosed in this document, including all designs and related materials, is the valuable property of NEC Corporation of America, (“NEC”) and/or its licensors. NEC Corporation of America and/or its licensors, as appropriate, reserve all patent, copyright and other proprietary rights to this document, including all design, manufacturing, reproduction, use, and sales rights thereto, except to the extent said rights are expressly granted to others.
Table of Contents INTRODUCTION .................................................................................................. 4 PROGRAM HIGHLIGHTS .................................................................................... 4 REGISTERED LIMITED WARRANTY ................................................................. 5 WHO IS PROTECTED? ....................................................................................... 5 WHAT IS COVERED AND WHAT IS NOT COVERED? .............................
Introduction NEC Corporation of America, “NEC”, offers one of the strongest warranty programs in the computer industry. This document will focus on the NECCare Standard/100 Warranty program for the Express5800/100 Series Servers.
24x7 Email Alert Monitoring o Must have access to access to active email application. o NEC Service Management software needs to be enabled and configured to monitor fatal and recoverable hardware errors resulting in Email notifications to the systems administrator and NEC Technical support. Extended Maintenance Support Contract Coverage is available for purchase to extend to a maximum of 2 additional years support, for coverage of the servers maximum 5 year lifetime support.
What is Covered and What is Not Covered? Except as specified below, this warranty covers all defects in material or workmanship in this Product. The following are not covered by this warranty: 1. Any Product that is not distributed in the U.S.A. or Canada by NEC Corporation of America. 2. Any Product that has been removed from the U.S.A. or Canada. 3. Any Product on which the serial number has been defaced, modified, or removed. 4.
How You Can Get Warranty Service Express5800/100 Series NECCare Customers in the continental U.S. and Canada have one phone number to use when calling for technical support or hardware repair on their servers. Calls for initiating a repair request should be made by calling 1-877-632-0064. Be prepared to provide the Serial Number of your server to NEC for quick response. For easy reference, write down your Serial Number here and keep this document in a safe and accessible location.
UNDER ANY WARRANTIES IS EXCLUDED TO THE EXTENT PERMITTED BY LAW. Note: Some states and provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state and province to province.
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