Installation Guide

24
1.
Uninstallation
Start uninstalling after the system starts completely.
If uninstallation is conducted right after system startup, it may fail. Wait for a while and retry if error message
appears.
When Express Report Service / Express Report Service(HTTPS) is installed, Express Report Service /
Express Report Service(HTTPS) must be uninstalled prior to uninstalling of NEC ESMPRO Agent.
♦ Uninstallation
1. Click [Programs and Features] or [Add or Remove Programs] from [Control Panel].
2. Select [NEC ESMPRO Agent] and click [Uninstall/Change] (or [Change/Remove]).
3. When the uninstallation end window appears, click [Finish].
The uninstallation completed.
Restart of OS is required.
Tips - If uninstallation is conducted right after the system startup, it can fail. Wait for a
while and retry if the error message appears.
[AMIRTUpt.dll] file can remain solely in the installation folder. In this case, delete
it manually. If files other than [AMIRTUpt.dll] also remain, do not delete them.
- Due to InstallShield 2008 failure, the following error message can be displayed
only at the first startup after uninstallation.
- Depending on OS uninstalling NEC ESMPRO Agent the message that "Windows
Explorer has stopped working" might be displayed. However, uninstallation was
normally completed. The system does not have the influence.