Warranty Guide

Introduction
NEC Corporation of America, “NECAM”, offers a breadth of
service options for its hardware and software solu tions,
including NECCare Warranty and Support programs. This
document will focus on NECAM’s Gold Warranty NECCare
program for the NEC Express5800/100 Series Servers .
Program Highlights
NEC Corporation of America’s NECCare Gold Warranty
Program offers you the following benefits:
■ 3-Years Gold Warranty coverage
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■ 3 Years, Next Day, On -site repair support “Or” 3 -Years
Customer Replacement Units (CRU) parts replacement.
 For those parts designated as CRU, NECAM will
provide a Next Day Advanced part shipment to the
customer.
 An authorized service technician will be dispatched
to be on-site the Next Day, once a service call is
deemed necessary following trouble -shooting
efforts between the Customer and NECAM
■ 24x7 toll-free hard ware technical phone support in the USA
and Canada (Includes: Hawaii, Alaska and P uerto Rico)
 1-877-632-0064
■ 24x7 Email Alert Monitoring
 Must have access to active email application . NEC
Service Management software needs to be enabled
and configured to monitor fatal and recoverable
hardware errors resulting in Email notifications to
the systems administrator and NECAM Technical
support.
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NECAM will use commercially reasonable best efforts to provide NEXT DAY on-site service. NECAM is not responsible for
service calls missed outside the control of NECAM. If your location is outside of a NECAM authorized service coverage area, the
response time may be longer and/or an additional travel charge may be assessed. Response times are objectives and not guarantees.
In some cases, on-site service may not be available. All service response times are contingent upon parts availability. Customer
must be able to sign and receive parts as requested by NEC to meet NEXT-Day Service.