User Guide

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Chapter7 Troubleshooting
This section describes the error message and the coping method for it.
7.1 Error message
Table 7-1 Error messages
Error Message What to do
User name or password is not correct. Please confirm the user name and the password, and please input
again.
Failed to connect to NEC ESMPRO
Manager.
 Windows OS:
Please confirm that the NEC ESMPRO Manager service
(ESMPRO/SM Common Component) is running.
 Linux OS:
Please confirm that the following process is running by `ps aux`
command.
"
/opt/nec/es_manager/jre/bin/java com.nec.jp.dianascope.CoreServer"