NEC ESMPRO AlertManager User's Guide Chapter 1 Installing the Alert Manager Chapter 2 Using the Alert Manager Appendix Notes AM_E-UG-W-001-01-003 © NEC Corporation 2012
Contents Contents..........................................................................................................................................................................2 Abbreviations of Operating Systems...............................................................................................................................3 Trademarks......................................................................................................................................................
Abbreviations of Operating Systems Windows Operating Systems are referred to as follows.
Trademarks NEC EXPRESSCLUSTER is a registered trademark of NEC Corporation. Microsoft, Windows, Windows Vista, and Windows Server are registered trademarks or trademarks of Microsoft Corporation in the United States and other countries. MegaRAID is a registered trademark of LSI Corporation. All other product, brand, or trade names used in this publication are the trademarks or registered trademarks of their respective trademark owners.
Warnings and Additions to This Document 1. Unauthorized reproduction of the contents of this document, in part or in its entirety, is prohibited. 2. The contents of this document may change without prior notice. 3. Do not make copies or alter the document content without permission from NEC Corporation. 4. Every effort has been made to ensure the completeness of this document. However, if you have any concerns, or discover errors or omissions, please contact your retailer. 5.
1. Installing the Alert Manager Alert Manager software is installed automatically in the Agent and the Manager when Agent software and NEC ESMPRO Manager software are installed. No settings are required to install the Alert Manager.
2. Using the Alert Manager 2.1 Report the Alert Function The function of the Alert Manager is to direct and manage reports on the alerts occurring on the server.
Alert Manager Setting Setting tools include the following: – Report setting function - Used for the setting for monitoring objects (event and alert), reporting method, and reporting destination and matches the monitoring object with the reporting destination. – Test report function - Setting contents can be checked by the test report. – The following two kinds of test report methods are provided and both of them can be executed with the ease of pushing a button.
– Internet Mail function: This function uses SMTP protocol to report by Internet Mail. This function requires the Mail Server to support SMTP. Report contents include a detailed message, support method, and alert type. The report contents cannot be selected but the send message can be edited. – Pop-up message function: A pop-up message is displayed on the screen when the alert occurs. The report contents include a detailed message, support method, and alert type.
2.3.3 Receive Function of Alert – Receive Alert from Agent(TCP/IP) function: This function receives the alert using the TCP/IP function. This function is only available for the Manager.
2.4 Operation Preparation Setup To set up the Alert Manager, you must match the event or alert that is to be reported with the report destination and when it is to be reported. 1. Start the Alert Manager setting tool. In the Manager, bring up the Alert Viewer and select Report Settings in the Tools menu. In the Agent, click on the NEC ESMPRO Agent icon in the Control Panel and select Report Settings in the General sheet. 2. Perform Base setting. 3. Create a list of report destinations. 4.
The following can be set on the Base Setting window. – Function valid/invalid status: Green indicates the function is valid and red indicates the function is invalid. Clicking on this bitmap switches valid/invalid indication. State Description Green valid the function is valid. Red invalid the function is invalid. Color – Setting reporting measures: Reporting measures are required for reporting and are measures other than the destinations.
– Setting report reception measures: The setting of a report reception indicates the preparations required for the manager to receive a report. Here, it refers to a structure of each reporting measure such as "setting a mode used for receiving manager reports." Bitmap report reception measures Receive from Agent (*1) *1 Set in Manager only. To receive the alert, make settings by clicking the function status bitmap and change to green.
Use the Destination Setting window as the base point for the setting. – Setting destination IDs: A destination ID is just like a name in an address book. destination. A name can be assigned freely for each report In the destination ID list, IDs can be added, edited, or deleted. – Setting destination ID groups: A destination ID group can be created by grouping a number of destination IDs. In the destination ID group, ID groups can be added, edited, or deleted.
Use tree windows for all the settings. – Setting monitor events (Agent's function): Set for each event that is displayed on the tree. The setting results are listed on the right side of the tree. When you right-click a source or event in the Tree View (left pane), you have the following context menus. - Select Monitor Event (*1) - Monitor Event Setting - Link Destination - Test (*1) (*1) Not displayed in Agent Events Tree View. A tree is displayed on the left side of the Alert Manager screen.
Bitmap Event type successful information warning error – Setting monitor alerts (Manager's function): Set for each alert to be displayed on the tree. Setting results are listed on the right side of the tree. When you right-click a server name or alert type in the Tree View (left pane), you have the following context menus. - Select Monitor Alert - Link Destination A tree is displayed on the left side on the Alert Manager screen. A tree can be switched while pressing the tree selection button.
– Association of monitor alerts with report destinations: Associate each event displayed on the tree with a report destination. Setting results are displayed in the list on the right side of the tree. For the association, multiple destination IDs and destination group IDs can be set. Click the event to be set and drag it while pressing the right button of the mouse.
2.5 Operation 2.5.1 Overview This section gives an explanation of practical operation for Alert Manager. Basic operation of setting tool Setting according to report method Setting according to report receiving method Other settings 2.5.2 Basic Operation of Alert Manager Setting Tool Base Setting Base Setting window This window is used to make the basic setting of Report methods, report receiving methods, and others in Alert Manager.
– Configure button: This button makes the base setting of the selected report method. However, the Configure button is not available in some report methods. Base setting of report receiving method (Receive) – Report receiving method list: Bitmaps indicating report receiving methods and report receiving valid/invalid bitmaps are displayed. – Report receiving method bitmap: This bitmap indicates the report receiving method.
Other base setting (Other) – Other setting list: Bitmaps indicating other settings are displayed. – Setting bitmap: This bitmap indicates setting contents. – Setting valid/invalid bitmap: Green indicates setting valid and red indicates setting invalid. Clicking on this bitmap switches valid/invalid indication. – Setting item description: Selecting the setting item displays the description for the setting item. – Configure button: This button makes the setting of the selected setting item.
Destination Setting Destination Setting dialog The setting is made by selecting Destination Setting of the Setting menu or a button of the toolbar. ID and Group set in the address book are listed. – ID list: ID : ID names are displayed. Method : Report methods are displayed. Address : Addresses are displayed. – Group list: Group : Group names are displayed. ID : An ID list included in the group is displayed. – Add ID button: An ID is added.
ID Setting window – ID: ID names are displayed. – Method: Report methods are displayed. – Address: Report destinations are displayed. How to Make Setting For addition: 1. Enter an ID name. 2. Select a reporting method in the Method field, such as Pop-up message, Run Command, or Print. 3. If the Address button is available, select it and set the address. 4. Click on Schedule to set a schedule. 5. Click on OK. For modification: 1.
Group Setting window – Group Name: Group names are displayed. – ID: An ID list is displayed. IDs included in the Group Member are not displayed. – Group Member: An ID set as a member of a group is displayed. – Add button: IDs selected from the ID list are moved to the Group Member list. – Remove button: An ID selected from the Group Member list is moved to the ID list. How to Make Setting For additions: 1. Enter a group name. 2. Select the ID to include in the group member from the ID list. 3.
Schedule window – Retry Interval: Set the retry interval in the range of 1 to 30 minutes. – Whole Retry Time: Set the maximum retry time in the range of 0 to 240 hours. – Reporting Time Table: Set the reportable time periods. Addition of Monitoring Object Event Use the dialog box below to select which Event ID to monitor. Select Monitor Event window – Source: A source name is selected. – Event ID List: Event IDs of the selected Source are listed.
How to Make Setting 1. Select Source. 2. Select the event ID you want make it a report object from an Event ID list. 3. Pressing the Add button moves the selected event ID to the Monitor Event list. 4. To delete a report object event, select the event ID from the Monitor Event list and press the Remove button to delete it. 5. Press the OK button. If dialog is opened from the event source name of the tree, Source is indicated with light color and no selection can be made.
If the window is opened by the Server name, Server Name is indicated with light color and no selection can be made. Monitor Event Setting Use following dialog box to enter the action to be taken for each monitored event. Monitor Event Setting window – Source: Source name is displayed. – Event ID: Event ID is displayed. – Event Message: Message is displayed. – Trap Name: Enter a trap name. – Operation After Notification: Select an action after notification. – Recovery Action: Set how to handle.
Suppress window – Suppress Interval: Mark this check box to suppress report of the same event during the Suppress Interval. – Suppress a report of the same event for [ ] minutes: Set the Suppress Interval in the range of 0 to 1440. If you set 0 minute, no report is suppressed and all events are reported. – Number of occurred event: Mark this check box to report when same event occurs specified times per specified interval.
– Source: Source name is displayed. – Event ID: Event ID is displayed. – Event Message: Message is displayed. – Destination ID List: An ID list is displayed. – Report To: A report object ID list is displayed. – Add button: An ID selected from the Destination ID list is moved to Report To. – Remove button: IDs selected from the Report To list are moved to the Destination ID list. – ID list: Information for IDs selected from the Destination ID and Report To lists is displayed.
Manager Report (TCP/IP In-Band) No base setting is required. Make the following setting for destination setting. [Manager (TCP/IP In-Band)] dialog – [IP address (or host name)]: An IP address (or host name) of the remote Manager is set. Make sure to specify the IP address of the remote Manager. If the remote Manager to be set has already been specified as the trap destination of the SNMP service, release the trap destination setting of the SNMP service.
– [Test]: For the test report, press this button. The test result can be checked by a message. Manager Report (TCP/IP Out-of-Band) No base setting is required. Before setting the destination, make configuration of the Remote Access Service. Additionally set an entry of the Remote Access Service. If the entry of the Remote Access Service is not set, no destination setting can be made. For the destination settings, make the following settings.
– [Password]: To gain the Remote Access Service, enter a password of the selected entry. – [Port number]: The port number used for the communication between sockets can be set. For this number, the same value must be set to the Agent and remote Manager (the default value is 31134 for both Agent and remote Manager). Do not change the value as long as the default value works. If the default value does not work, set the port number in the range of 6001 to 65535.
– [E-mail address]: Type in the E-mail address for your mail account in the form user@domain. – [OK]: Set information is added and this dialog box closes. – [Cancel]: This dialog box closes with no set information added. For the destination settings, make the following settings. [Internet Mail Destination Setting] dialog – [To]: Type in the E-mail address (To:) in the form user@domain. Be sure to divide it with , (comma) when you specify plural addresses (e.g. abc@Zzz.Com, xyz@Zzz.Com).
– [Entry to Use]: Select a Remote Access Service entry from the list. – [User]: Enter RAS user name. – [Password]: Enter RAS user's password. – [Base Setting]: To open the Internet Mail Base Setting dialog, press this button. – [OK]: Set information is added and this dialog box closes. – [Cancel]: This dialog box closes with no set information added. – [Test]: For the test report, press this button. The test result can be checked by a message. Pop-up Message No base setting is required.
– [Time]: To display a time, mark this check box. – [Event Source]: To display a source name, mark this check box. – [Event ID]: To display an event ID mark this check box. – [OK]: Set information is added and this dialog box closes. – [Cancel]: This dialog box closes with no set information added. – [Test]: For the test report, press this button. Printer Output No base setting is required. For destination setting, make the following setting.
– [Product Name]: To display a product name, mark this check box. – [Date]: To display a date, mark this check box. – [Time]: To display a time, mark this check box. – [Event Source]: To display a source name, mark this check box. – [Event ID]: To display an event ID, mark this check box. – [Event Type]: To display an event type, mark this check box. – [Event Message]: To display details, mark this check box. – [Recovery Action]: To display how to handle, mark this check box.
Writing to File Base setting is not required. For the destination setting, make the following setting: [Write File Setting] dialog is used to set and modify the settings for writing the failure information to a file. [Write File Setting] dialog – [File Name]: A file name writing information is displayed. – [File...]: To Add or modify a file name press this button. – [Header]: A header comment displaying with the failure information is written.
– [Event Message]: To display details, mark this check box. – [Recovery Action]: To display how to handle, mark this check box. – [Alert Type]: To display an alert type, mark this check box. – [OK]: Set information is added and this dialog box closes. – [Cancel]: This dialog box closes with no set information added. – [Test]: For the test report, press this button. Command Execution No base setting is required.
– [OK]: Set information is added and this dialog box closes. – [Cancel]: This dialog box closes with no set information added. – [Test]: For the test report, press this button. Client Report No base setting is required. Refer to the following for the explanation about Destination setting. [Report to Clients Setting] dialog – [Report to All]: Select this if you want to report to all the computers. – [Report to Select]: Select this if you want to report to specific computers in Domain Group.
– [Cancel]: This dialog box closes with no set information added. – [Alert Item]: For selecting report items, press this button. – [Test]: For the test report, press this button. [Alert Item Setting] dialog – [Computer Name]: Check this to display a computer name. – [Date]: Click this to display a date. – [Time]: Click this to display a time. – [Event Source]: Click this to display a source name. – [Event ID]: Click this to display an event ID.
2.5.4 Setting According to The Report Receiving Method The [Receive] property sheet of the [Base Setting] dialog is used to select a method from a list and the setting is made in the dialog displayed by pressing the [Configure] button. To report the Alert, make settings by clicking the function status bitmap and change to green. Setting of Alert Receiving from Agent (TCP/IP) Make the setting as follows: [Receive from Agent (TCP/IP) Setting] dialog is used to set and modify a socket receive.
2.5.5 Setting According to Other Report Receiving Method Select the setting method from a list in the [Other] property sheet of [Base Setting] dialog and make the setting in the dialog displayed by pressing the [Configure] button. Setting of Time Elapses Before Shut Down [Shutdown Delay Setting] dialog – [Shutdown Delay]: Enter the time that elapses before shut down. The setting is available in a range of 0 to 60. Set contents become available immediately after the setting is made.
If these events occur, the server will shut down. 1. Requested system shutdown from Manager. 2. The temperature exceeds the upper threshold. 3. The temperature is below the lower threshold. 4. Fan unit is malfunctioning. 5. Power unit is malfunctioning. 6. Expansion Chassis major alert reported. 7. The voltage exceeds the upper limit. 8. The voltage below the lower limit. 9. DC Voltage Alert reported. 10. CPU thermal trip occurred. 11. HDD temperature is in error status. 2.5.
How to save the Alert Manager setting information 1. Press the [File…] button to select the drive and folder where you want to save the setting information and enter a file name. 2. Input the description if necessary. 3. Press the [Save...] button. 4. Click on OK. Setting of "Restore Alert Manager Setting" You can restore the Alert Manager setting information from the file to your system. The file must be the following. 1. The file which is saved in the Alert Manager of the same version. 2.
How to restore the setting information 1. Select the Options menu Restore Alert Manager Setting... 2. Select the drive, folder and correct file name. 3. Click on OK. If you restore the Alert Manager setting information, all your setting information will be deleted. Setting of "Save Monitor Event" You can save the monitor event information of the Alert Manager (including monitoring event, monitoring alert, monitoring indication, trap name, event message, destination etc.) to CSV file.
Appendix The following report methods cannot be used after you installed this product even if they could be used before installing. – Pager – Mail (MAPI) – Receive from SMB – SMB Alert Note on Windows Vista and Windows Server 2008 or later – The Report Method That Cannot Be Used: "Report to Client" method cannot be used. Although no error appears even if you enable this method, it just does not work. "Command execution (Run command)" method and "Pop-up Message" method are not supported.
