Installation Guide

♦Monitoring Ver. 3.2 or prior version of NEC ESMPRO Agent and DMI Agents

A function for monitoring Ver. 3.2 or prior version of NEC ESMPRO Agent and DMI Agents has been removed from the

NEC ESMPRO Manager Ver. 4.3 or later. As a result, the Manager behaves as follows.

 By performing auto-discovery, server icons are registered on the Operation Window.

 SNMP traps and DMI events sent from monitored servers are displayed on the AlertViewer properly.

 If the [Watch Server Status] properties are "On" for Ver. 3.0 or prior version of NEC ESMPRO Agent, the status

color is displayed in gray (unknown). Set "Off" for the [Watch Server Status] properties or delete the icon of the

Agent.

 Status of DMI Agents is not monitored through DMI even if the "Watch Server Status" properties are "On".

 The information of Ver. 3.0 or prior version of NEC ESMPRO Agent and the DMI Agents is not viewed on the

DataViewer or the GraphViewer, and not collected by the Automatic Data Collection function.

 Monitoring storages for NEC ESMPRO Agent Ver. 3.0 to Ver. 3.1 is not supported.

♦Receiving DMI events from the machine belonging to multiple networks

Receiving DMI events from the machine (with multiple IP addresses) belonging to multiple networks may not be

available.

♦Using NEC ESMPRO Manager on a machine with a high load

 When a machine on which the NEC ESMPRO Manager is installed is under high load:

If you use the machine with an extremely high load such as when 100% of the CPU has been used for a long time

period, the message "Communication with NVBase System Service became invalid" may appear.

Manager applications communicate with a service (NVBase System Service). The above message appears when

the communication is timed-out due to high load.

If this message appears, decrease the load on the machine and restart the application.

 When a machine on which the NEC ESMPRO Agent is installed is under high load:

If a machine on which the NEC ESMPRO Agent is installed is operating with a high load, NEC ESMPRO Agent

does not respond to the query from the NEC ESMPRO Manager. Therefore, the following problems may occur:

- The icon for the machine is grayed out on the Operation Window.

- The following error messages are displayed when the DataViewer is started.

Could not collect information on the host.

Refer to Recovery Action for errors in DataViewer Help.

- The machine information becomes "Unknown" on the DataViewer