Express Report Service (MG) Installation Guide Chapter 1 Introduction Chapter 2 Express Report Service (MG) EXPMG_E-IG-W-003-01-001 © NEC Corporation 2012
Contents Contents..........................................................................................................................................................................2 Abbreviations of Operating Systems...............................................................................................................................3 Trademarks......................................................................................................................................................
Abbreviations of Operating Systems Windows Operating Systems are referred to as follows.
Trademarks EXPRESSCLUSTER is a registered trademark of NEC Corporation. Microsoft, Windows, Windows Vista, and Windows Server are registered trademarks or trademarks of Microsoft Corporation in the United States and other countries. MegaRAID is a registered trademark of LSI Corporation. All other product, brand, or trade names used in this publication are the trademarks or registered trademarks of their respective trademark owners.
Warnings and Additions to This Document 1. Unauthorized reproduction of the contents of this document, in part or in its entirety, is prohibited. 2. The contents of this document may change without prior notice. 3. Do not make copies or alter the document content without permission from NEC Corporation. 4. Every effort has been made to ensure the completeness of this document. However, if you have any concerns, or discover errors or omissions, please contact your retailer. 5.
1. Introduction Before you use the product, read through this document carefully, which gives you the proper usage of the utility. ♦Notations used in the text In addition to safety-related symbols urging caution, 3 other types of notations are used in this document. These notations have the following meanings. Indicates critical items that must be followed when the operating software. Indicates items that must be confirmed when the operating software.
2. Express Report Service (MG) This section explains necessary setup procedure to introduce Express Report Service (MG). Make sure to read through it before you use Express Report Service (MG). Registration to Express Report Service allows you to report automatically to Support Center on failure information (includes preventive maintenance information), and that can be sent via E-mail or modem.
2.3 Installing Express Report Service (MG) This section describes the procedure of installation of Express Report Service (MG). - Start installing after the system starts completely. - If installation is conducted right after the system startup, it may fail. Wait for a while and retry if the error message appears. 1. Logon as an administrator. 2. Start the setup program. Perform “EXPMG¥setup.exe” in EXPRESSBUILDER.
4. Click [OK]. The installed is complete. The functions of installed Express Report Service (MG) will be enabled after the OS is restarted. Just a completion of setup does not get Express Report Service operative. This must be followed by ˝Opening ˝ with Opening Tool. 2.4 Opening Tool 2.4.1 Opening report Express Report Service comes into operative through ˝Opening ˝ after installation of Express Report Service (MG). 1. Start AlertViewer. 2. Click [Tool] - [Report Settings].
3. Click [Tool] - [Express Report Service (MG)] - [Opening Tool]. Express Report Service Opening Tool starts. When no server is registered on the operation window, the following message is displayed. Opening Tool does not start. 4. Setup Report Opening CD (or FD) in an appropriate drive, and enter a drive name in ˝Location ˝, then click [Read].
When Report Opening CD (or FD) is read properly, the following window is displayed. Select a server name which corresponds to User System Code, then click [OK]. User System Code is allocated to a server. Select the correct one. 5. To modify the content of Opening Information, click [Update Opening Information]. If you do not need to do it, skip this procedure and go onto the next procedure. 6. Select [Opening file] and click [Next].
7. Select a report method and click [Next]. The window differs according to the access. Specify necessary information in an appropriate window.
[Dial-up] [HTTPS] * HTTPS is available only for use with the OS such as Windows Vista, Windows Server 2003 R2 or later. For the OS preceding version of Windows Vista or Windows Server 2003 R2 (e.g. Windows XP), HTTPS is displayed in grayout.
8. Click [Test report]. 9. Click [Next]. Opening report screen is displayed. 10. Click [Opening report]. When Opening report is done properly, the following window is displayed. 11. Click [Finish] to end Opening Tool.
2.4.2 Stop the service To disable Express Report Service, stop the service. 1. Start AlertViewer. 2. Click [Tool] - [Report Settings]. Report Setting Tool starts. 3. Click [Tool] - [Express Report Service (MG)] - [Opening Tool]. Express Report Service Opening Tool starts. 4. Click [Stop Service] and then click [Next].
5. Click [Stop Service] When Service Stop Report is done properly, the following window is displayed. 6. 16 Click [Finish] to end Opening Tool.
2.4.3 Change of expiration date When the term of Express Report Service expired, change the expiration date. And to do that, an extension of Express Report Service contract is required. 1. Start AlertViewer. 2. Click [Tool] - [Report Settings]. Report Setting Tool starts. 3. Click [Opening Tool] or select [Tool] - [Express Report Service(MG)] - [Opening Tool]. Express Report Service Opening Tool starts. 4. Select [Change expiration date] and then click [Next].
5. Click [Change Expiration date]. To enter License Key, the following window is displayed. License Key is available by extension of Express Report Service contract. 6. 18 Click [Finish] to end Opening Tool.
2.5 Setting for receiving information In regard to receiving information, follow the setting procedure below described. 2.5.1 Start [Setting for receiving information] tool To start [Setting for receiving information] tool, refer to the following procedure. 1. Start AlertViewer. 2. Click [Tool] - [Report Settings], and then click [Setting] - [Base Setting]. [Receive] is displayed. 3. Click [Setting for receiving information] to start the receiving information setting tool.
2.5.2 Setting for storage place of receiving information 1. Enter a storage place directly into [storage place of receiving information] or Click [Browse] on [Setting for receiving information] screen. When clicked [Browse], the following window [Browse for Folder] is displayed. 2. Specify the folder where the receiving information is, and then click [OK]. Specified location for [storage place of receiving information] is displayed as the following window.
2.5.3 Read-in of receiving information When clicked [Read], receiving information is read in from [storage place of receiving information]. The information is displayed on [Registration status of receiving information] window. When no information is indicated in [storage place of receiving information] (i.e. registerable information does not exist), nothing is shown in the window.
2.5.4 Entry operation Go over the indicated items in [Reading status of receiving information]. Select the ones that need registering, and next click [Register] for registration. When registration is completed, the window display changes as below. 2.5.5 Delete operation Select an item shown in [Registration status of receiving information] and click [Delete] to remove it. 2.5.6 Close When clicked [Close], [Setting for receiving information] tool ends.
2.6 Uninstalling Express Report Service (MG) This section describes the procedure of uninstallation of Express Report Service (MG). - Start uninstallation after the system starts completely. - If uninstallation is conducted right after the system startup, it may fail. Wait for a while and retry if the error message appears. 1. Logon as an administrator. 2. Select [Program] from the Start menu, and then select [Setting] - [Control Panel]. 3.
2.7 Definition file When selected ˝HTTPS ˝ as a report method, this procedure must be followed. ♦In case of trouble; Log-gathering/Log report function Concerning log information reported in conjunction with failure information, specify it in accordance with the following conditions. [Configuration] - TimeOut=xxxx - MaxSize=0 *Specifies a time out period (sec). *Specifies an attachable maximal log size (KB).
1. In [Configuration] section, specify parameters. In ˝Timeout ˝, specify number of seconds to stop collecting failure information. In ˝MaxSize ˝, specify maximal size of collecting failure information log (count by KB). When ˝0 ˝ is given, unlimitedly possible. 2. In [DefaultTools] section, specify log information for the case of not specifying individual log commands. In ˝Command ˝, specify the absolute path of log command.
2.8 Notes ♦Uninstalling NEC ESMPRO Manager Express Report Service (MG) must be uninstalled prior to uninstalling of NEC ESMPRO Manager. ♦Port where connect a modem In reference to usage of a modem in a device with no COM port, contact to Support Center. ♦Ports used in Express Report Service (MG) Usage of security software with firewall functions may block reports of Express Report Service (MG). The followings are the programs that Express Report Service (MG) uses when sending alerts.
