Installation Guide

♦Applying Service Pack 1 (SP1) to Windows 7 (x64) / Windows Server 2008 R2
The following event may be logged in Windows system log when applying Windows 7 SP1 / Windows Server 2008 R2
SP1 to an environment where NEC ESMPRO Agent is installed, if update program (KB2487426) has not been applied
before installing SP1.
Source : ESMCommonService
Event ID : 9103
Level : Error
Description : Internal Error (Monitoring DLL's Thread)
Source : Service Control Manager
Event ID : 7034
Level : Error
Description : The xxx(*) service terminated unexpectedly.
It has done this 1 time(s).
(*) xxx denotes the name of service of NEC ESMPRO Agent.
The detailed information is described on Microsoft Product Support Services.
Go to the Microsoft website:
http://support.microsoft.com/kb/2487426
8.11 Others
♦Pop-up message of esmcmn.exe is displayed when starting the OS
The following pop-up message may be displayed when you restart the system which NEC ESMPRO Agent is installed
to and removal drives such as DVD-RAM is mounted on, without closing Windows Explorer, after displaying the
contents of media and removing the media by the software eject (by right-clicking the DVD drive on Windows Explorer
and selecting [Eject]).
The message (the drive name) displayed varies depending on the OS.
If the pop-up message "There is no disk in the drive. insert a disk into drive A:. " is displayed, click [Cancel] or
[Continue] to close the dialog box. If you do not close the dialog box, you cannot start the Workstation service and
related services, causing unstable operation of the OS. Also, if you restart the system, execute it after terminating the
program such as Windows Explorer which displays a media.
Example:
34