NEC ESMPRO Agent Ver. 4.
Contents Contents..........................................................................................................................................................................2 Abbreviations of Operating Systems...............................................................................................................................3 Trademarks......................................................................................................................................................
Abbreviations of Operating Systems Windows Operating Systems are referred to as follows.
Trademarks EXPRESSCLUSTER is a registered trademark of NEC Corporation. Microsoft, Windows, Windows Vista, and Windows Server are registered trademarks or trademarks of Microsoft Corporation in the United States and other countries. MegaRAID is a registered trademark of LSI Corporation. All other product, brand, or trade names used in this publication are the trademarks or registered trademarks of their respective trademark owners.
Warnings and Additions to This Document 1. Unauthorized reproduction of the contents of this document, in part or in its entirety, is prohibited. 2. The contents of this document may change without prior notice. 3. Do not make copies or alter the document content without permission from NEC Corporation. 4. Every effort has been made to ensure the completeness of this document. However, if you have any concerns, or discover errors or omissions, please contact your retailer. 5.
1. Introduction This document describes a server management utility NEC ESMPRO Agent. Before attempting to operate the server management utility NEC ESMPRO Agent, read this document so as to gain an adequate understanding of the contents. The contents in this document are intended for users who fully understand features and operations of operating systems related to this utility.
2. NEC ESMPRO Agent NEC ESMPRO lets a system administrator manage remote servers across a network. NEC ESMPRO monitors server hardware and software configurations, failures, and performance. With log data collected by NEC ESMPRO, a system administrator can track long-term and short-term performance, monitor server usage, create graphs to record trends, and check server failure rates.
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4. Before Starting Installation Be sure to read this page before installing NEC ESMPRO Agent. 4.1 Installation method NEC ESMPRO Agent has the following installation method. ♦Preinstallation In the Windows pre-installed model of Express5800 series, NEC ESMPRO Agent is already installed. To use installed NEC ESMPRO Agent, according to the following (4.2.4 Settings of the SNMP Service) steps.
4.2.2 TCP/IP Setting Set a static IP address for the server. See the Help started from the Windows Start menu for how to set TCP/IP. 4.2.3 Installing the SNMP Service The installing of the SNMP Service is described below. ♦Notes installing the SNMP Service: During OS installation, if the SNMP service is added to the system after applying the service package, apply it again. If not, the SNMP service may not operate properly, and this can cause the improper operation of NEC ESMPRO Agent.
♦Another versions of Windows OS 1. Double-click [Add/Remove Programs] in [Control Panel]. 2. Click [Add/Remove Windows Components]. 3. Click Select [Management and Monitoring Tools] in the Windows component wizard. 4. Click [Details...]. 5. Click Check the check box of [Simple Network Management Protocol]. 6. Click [OK]. 7. Click the [Next] button. The file copy operation is started. 8. Insert the Windows OS installation media into the opticak disk drivce, and click [OK]. 4.2.
♦To change the settings of the SNMP Service 1. Double-click [Administrative Tools] in [Control Panel]. 2. Double-click [Services]. 3. Click [SNMP Service] from the service list and then [Properties] in the [Action] menu. The "SNMP Properties" dialog box appears. 4. Enter "public" or an arbitrary name in the [Community name] box of the [Traps] property sheet and click [Add to list].
♦Notes after SNMP service setting: - Some software products provided by other vendors may change the SNMP Service configuration. If you install NEC ESMPRO Agent on the system under the condition where these types of software are already installed, NEC ESMPRO Agent service may not work properly. In such a case, delete the SNMP Service once and then install the service again. Afterward, reinstall NEC ESMPRO Agent and the software products provided by other vendors.
5. Installation The installation of NEC ESMPRO Agent is described below. ♦Notes before installation: - Start installing after the system starts completely. - If installation is conducted right after the system startup, it may fail. Wait for a while and retry if the error message appears. ♦ Installation from EXPRESSBUILDER 1. Logon as an administrator. 2. Insert the "EXPRESSBUILDER" DVD into the Optical disk drive. The EXPRESSBUILDER Autorun Menu is automatically displayed by the Autorun function.
- If you double-click to select a menu, two same dialog boxes may appear. Click [Exit] to close one of the dialog boxes. - If you click the [Cancel] button during setup, the message asking whether to stop or not to stop the installation will appear. You can stop the installation by clicking on the [Stop] button (the main menu remains displayed). However, the file having been setup halfway will not be deleted.
♦Notes on installation: - After the installation of NEC ESMPRO Agent, SNMP Service is stopped. The SNMP Services will be started when the OS is restarted. - Even if the installation of NEC ESMPRO is completed, the main menu for the NEC ESMPRO setup remains displayed. Note that the main menu may be hidden by another dialog box. To terminate the NEC ESMPRO setup, click [End] in the main menu.
6. After Installation Be sure to read this page after installing NEC ESMPRO Agent. 6.1 Port Setting When the setting of the firewall is effective, port (161/UDP) that SNMP uses is blocked. In this case, because NEC ESMPRO Agent cannot communicate with NEC ESMPRO Manager, the server cannot be monitored from NEC ESMPRO Manager. Open the port according to the following procedures. ♦Windows XP / Windows Server 2003 / Windows Server 2003 R2 1.
5. In the Service Settings dialog box, set the values as follows, and then click [OK]. Description of service : snmp this service on your network : Name or IP address of the computer External Port number for this service : 161 Select : UDP Name or IP address of the computer hosting 6. Close the Network Connections window. ♦Windows Server 2008 Server Core / Windows Server 2008 R2 Server Core 1. Execute the following commands by the command prompt.
6.2 Setting of operation of NEC ESMPRO Agent To change settings of NEC ESMPRO Agent, use Property of NEC NESMPRO Agent from Control Panel. The setting items on Property of NEC ESMPRO Agent are different by the model.
7. Uninstallation The uninstallation of NEC ESMPRO Agent is described below. ♦Notes before uninstallation: - Start uninstalling after the system starts completely. - Uninstallation performed immediately after the system restarts may fail. If an error message appears, try again after waiting for a while. ♦ Uninstallation from Control Panel 1. Double-click [Programs and Features] or [Add or Remove Programs] from [Control Panel]. 2.
8. Notes 8.1 Event log ♦LAN Monitoring Report The LAN monitoring function defines the line status depending on the number of transmission packets and the number of packet errors within a certain period. Thus, the LAN monitoring function may report a line fault or high line load only in a temporary high line impedance state. If a normal state recovery is reported immediately, temporal high line impedance may have occurred thus there is not any problem.
♦The monitoring event is not alerted - The alert function is based on the event information registered in the event log of the system. Thus, set the event log process on the event viewer to [Overwrite events as needed]. The monitoring event is not alerted in the setting other than that. - The event registered in the monitoring event tree on the setting tool of alert function (Alert Manager) is not alerted to the manager if Alert Manager Main Service does not operate.
8.2 Hard disk drive / RAID / File ♦Connection with Hard Disk Drive The preventive hard disk drive maintenance function may not work properly when a hard disk drive which was used in a machine where NEC ESMPRO Agent is installed is connected to other machine. Make sure not to connect such hard disk drives. ♦"NEC ESMPRO Agent ESMDiskArray" "NEC ESMPRO Agent ESMDiskArray" is installed also in the system in which a RAID controller does not exist, and adds [NEC ESMPRO Agent ESMDiskArray] to the [Start] menu.
♦Changing setting of storage monitoring The following setting will not take effect until one (old) monitoring interval cycle of each monitoring service passes after changes are made to setting.
♦Display of the [Information of server state/constitution] of NEC ESMPRO Manager when the RAID System is changed When a Physical Device and a Logical Device are added or are deleted when immediately after the installation of NEC ESMPRO Agent and the RAID System are maintaining it, it takes time of a few minutes until information is displayed of the [Information of server state/constitution] of NEC ESMPRO Manager.
♦Printer Information’s Available Time When you add a new printer, install its driver and make its settings, if you do not make settings for the available time from Add Printer Wizard, the printer’s available time (From and To) in [Printers and Faxes] are [00:00], on the other hand, Manager’s time are [9:00]. To display them properly, make the settings of printer from [Printers and Faxes]. The procedures are as follows; 1. Right-click the printer you want to make settings for and click [Properties]. 2.
8.4 Hardware ♦Display of the [Information of server state/constitution] of NEC ESMPRO Manager when an odd number of DIMMs are installed When an odd number of DIMMs are installed, the indication of memory bank is displayed in gray (Not Installed) of [Information of server state/constitution] of NEC ESMPRO Manager. However, it is not the problem if the locations of actually installed DIMMs are correct.
♦Change of SNMP Community If the security setting of the SNMP Service of a system, where the NEC ESMPRO Agent is installed, is changed from the default "public" to a community name, change the community settings of the NEC ESMPRO Agent, too. 1. Double-click the [NEC ESMPRO Agent] icon in [Control Panel]. 2. Click Select a desired community name from the [SNMP Community] list box in [SNMP Setting] of the [General] sheet.
♦Display of power supply Tedium is correctly displayed though information on the power source module mounted with NEC ESMPRO Manager is not displayed even if the power source module is mounted while starting when the device of the redundant power supply composition is started by non-redundant power supply composition. Restart OS to reflect the mounted state of the power supply module.
♦FIle Sysytem monitoring EXPRESSCLUSTER cannot be inherited on the system using When using NEC ESMPRO Agent in the cluster environment configured by EXPRESSCLUSTER, there is a following limitation: - If a failover occurs, the settings of the threshold for the empty space monitoring function and the enable/disable of monitoring of the operating sever are not inherited to the standby server. Make sure to reset the threshold and the enable/disable of monitoring on the standby server.
♦Deleted Reporting Method From the NEC ESMPRO Agent Ver. 4.3, the following reporting methods will not be supported. - Pager - ALIVE ♦General client report "General client report" cannot be used. Though no error appears even if you enable this method, it just does not work. 8.10 OS dependence ♦Using [Hardware Management] on Windows Server 2003 R2 If you use "Hardware Management" provided by Windows Server 2003 R2, remove the NEC ESMPRO Agent and the NEC Server Management Controller Driver.
♦User Account Control On Windows Vista / Windows Server 2008 or later system that the User Account Control is turned on, if you start the NEC ESMPRO Agent Control Panel or collect.exe program, the [User Account Control] dialog box will appear. Click [Continue] button to start the program. ♦The number of mouse buttons On Windows Vista / Windows Server 2008 or later system, the value of "Buttons" item of Mouse Information of the [Information of server state/constitution] of NEC ESMPRO Manager is "Unknown".
♦System eventlog when installing NEC ESMPRO Agent on Windows Vista When installing NEC ESMPRO Agent on Windows Vista, the following event may be reported on Windows Logs (System). This event is not a problem. Source : Windows Defender Event ID : 3004 Type : Warning Description : Windows Defender Real-Time Protection agent has detected changes. Microsoft recommends you analyze the software that made these changes for potential risks.
♦Applying Service Pack 1 (SP1) to Windows 7 (x64) / Windows Server 2008 R2 The following event may be logged in Windows system log when applying Windows 7 SP1 / Windows Server 2008 R2 SP1 to an environment where NEC ESMPRO Agent is installed, if update program (KB2487426) has not been applied before installing SP1.
♦PCI hot plug Select the server for the watch with NEC ESMPRO Manager again and renew the [Information of server state/constitution] tree when you dynamically change the composition of a server concerned with PCI hot plug when server information is being referred by [Information of server state/constitution] of NEC ESMPRO Manager.
♦Monitoring LAN via IEEE1394 interface If you connect an IEEE1394 network adapter and an IEEE1394 network adapter on another equipment, NEC ESMPRO Agent could not monitor LAN activity. Server IEEE1394 connection Server ♦Memory leak Memory leak occurs intermittently irregularly on Windows Vista RTM, Windows Vista SP1, or Windows Server 2008. The detailed information is described on Microsoft Product Support Services. Check the contents. [Article ID: 955515] http://support.microsoft.
Appendix ♦Port number list NEC ESMPRO Agent uses the following port numbers. To use NEC ESMPRO Agent with the Windows Firewall enabled, open the required ports.
♦Services list NEC ESMPRO Agent uses the following services. Services Process name Start-up Function Remarks Alert Manager Main Service AMVMain.exe Automatic Manage Various trouble reports. Alert Manager Socket(S) amvscks.exe Manual Service Report to Manager by When either of " using TCP/IP. Manager(TCP/IP In-Band) and Manager(TCP/IP Out-of-Band)" is set to valid (green) at Base Setting Window, the service is started. When both settings are set to invalid (red), it is stopped.
♦ The order of start / stop of services To start or stop services, perform the following procedure. On some model of server, some service may not exist. [order] [Stopping services] [Starting services] 1. ESM Storage Service ESMCommonService 2. ESMDiskArray ESM System Management Service 3. ESMFSService SNMP Service 4. ESMLANService Alert Manager Main Service 5. ESMCommonService Alert Manager Socket(S) Service 6. ESM System Management Service ESM Storage Service 7.
