Maintenance Manual

5. Troubleshooting
Express5800/R120d-1M, R120d-2M Maintenance Guide
35
Chapter 1 Maintenance
5.8
When OS is in Operation
[?] Windows operation is unstable
 Have you installed the Starter Pack?
→ If the network driver is installed after OS is installed, Windows operation may become unstable. Install
the Starter Pack by referring to the description about how to install the Starter Pack for each OS in
"Installation Guide (Windows)".
[?] After the system is restored from the backup tool, Windows is misbehaving
→ Update the system by using EXPRESSBUILDER (refer to Chapter 2 Installing the Bundled Software in
"Installation Guide (Windows)".
[?] The system time lags
→ In Windows Server 2008, if you do not use the server that adjusts time such as NTP (Network Time
Protocol) Server, the system time may differ from actual time.
In this case, use NTP server or disable Windows Time Service.
[?] Fails to be recognized on network
 Is the cable connected properly?
→ Securely connect the proper cable to the network port on the rear of the server. Additionally, make sure
that the cable conforms to the network interface standards.
 Are BIOS settings correct?
→ You can disable the internal network controller using the BIOS setup utility. Check the settings with
BIOS setup utility.
 Have you completed protocol and services settings?
→ Verity that the network driver for the server network controller has been installed. Also verify that
protocol such as TCP/IP or various services have been properly specified.
 Are transfer rate settings correct?
→ Verify that the transfer rate and duplex mode are the same as those of the connecting hubs.
[?] Unable to display HELP on BACS
→ HELP screen cannot be displayed on this BACS.
There is no problem in the quality or operation of network communications.