Warranty Guide

Platinum/100 05232012
■ 24x7 toll-free hardware technical phone support in the
USA and Canada (Includes: Hawaii, Alaska and Puerto
Rico)
■ 24x7 Email Alert Monitoring
 Must have access to active email exchange. NEC
Service Management software needs to be enabled
and configured to monitor fatal and recoverable
hardware errors resulting in Email notifications to
the systems administrator and NECAM Technical
support.
■ Extended Maintenance Support Contract Coverage is
availab le for purchase to extend to a maximum of 2
additional years support, for coverage of the servers
maximum 5 year lifetime support.
Note: Platinum NECCare Service requires the upgrade purchase from
NECCare’s Standard Warranty
Registered Limited Warranty
NEC Corporation of America warrants this Product to be free
from defects in material and workmanship, and agrees to
repair or replace any part of the enclosed unit that proves
defective under these terms and conditions.
If service requires the replacement of any parts, components,
or modules, the replacement items become the property of
Customer and th e replaced items become the property of
NECAM. The warranty period for the Machine is from its
original Date of Installation; the date on the invoice is
considered the Date of Installation unless NEC notifies you
otherwise.
NECAM may use new, used, serviceable, or reconditioned
parts, components, or modules that are in good working order
as replacements. Replacement items shall be of like kin d and
quality of those replaced.
If you do not register your Server with NECAM, you will be
required to present proof of purchase as evidence of your
entitlement for warranty service.
Who is Protected?
This warranty may be enforced only by the original purchaser
of the Product and is not transferab le.